Customer Success Associate Axponent Media

0.0 - 1.0 years

3 - 3 Lacs

gurugram

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About the job We are seeking a Customer Support Operations to join our team and drive the growth of our rewards based app. You will play a critical role in ensuring smooth experience of users and clients associated with the brand. Responsibilities: Bachelors degree in Business, Operations, or a related field. Strong problem-solving skills and the ability to address customer issues effectively. Proficiency in tools like Excel, CRM software, and analytics platforms. Good verbal and written communication skills. Strong attention to detail and the ability to manage multiple tasks simultaneously. A proactive and solution-oriented mindset. Basic understanding of performance marketing or affiliate ...

Posted 5 hours ago

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Customer Support Executive - Logistic NLB Services

1.0 - 4.0 years

2 - 3 Lacs

Noida, Greater Noida

Work from Office

Role & responsibilities Handle inbound and outbound calls, emails, and chat inquiries, addressing customer queries, concerns, and requests in a professional and timely manner. Actively listen to customers, identify pain points, and provide efficient resolutions to enhance customer satisfaction. Document customer interactions, including details of the inquiry, issue, and resolution process, in the CRM system. Maintain high-quality service standards while meeting performance metrics such as response time, customer satisfaction (CSAT), first call resolution (FCR), and adherence to schedules. Ensure compliance with company policies, industry regulations, and confidentiality agreements. Work coll...

Posted 6 months ago

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