2419 Customer Retention Jobs

Key Responsibilities: Driving and achieveing the primary and secondary sales in assigned territory as per assigned Annual Business Plan (ABP) Responsible for appointing new distributors and handling existing distributors Increase product placement & product visibility for primary & secondary sales Ensuring BTL activation in Targeted Number of Stores Ensure Secondary in Outlets in Order to Qualify for the targeted sales Ensure Customer Retention with good relationship building Ensure Adherance to Monthly Billing Cycle & Number of Outlets Ensure smooth execution of secondary sales scheme in market ADD MARKET PENETRATION POINT Responsible for sales automation SFDC: Secondary sales upload & Data maintenance in SFDC

Key Responsibilities: Driving and achieveing the primary and secondary sales in assigned territory as per assigned Annual Business Plan (ABP) Responsible for appointing new distributors and handling existing distributors Increase product placement & product visibility for primary & secondary sales Ensuring BTL activation in Targeted Number of Stores Ensure Secondary in Outlets in Order to Qualify for the targeted sales Ensure Customer Retention with good relationship building Ensure Adherance to Monthly Billing Cycle & Number of Outlets Ensure smooth execution of secondary sales scheme in market ADD MARKET PENETRATION POINT Responsible for sales automation SFDC: Secondary sales upload & Data maintenance in SFDC

As the Regional Marketing Manager, you will play a vital role in executing marketing strategies and supporting various agencies within the India market. Your main focus will be to align with global and international strategies while also implementing marketing activations that align with commercial objectives. You will collaborate with both international and local India teams, adapting strategies to suit local market needs. This position offers an exciting opportunity for a creative and analytical marketer to contribute significantly to the growth of an emerging brand. Your responsibilities will include developing and implementing marketing strategies to enhance brand awareness, acquisition, and retention. You will oversee multi-channel campaigns across social media, email, PPC, and SEO, while managing multiple agencies including media, creative, influencer, performance, and social. Monitoring key performance indicators (KPIs) such as CAC, LTV, and ROI will be essential to optimize campaign performance. In terms of organic social media, you will be tasked with managing regional social channels to increase engagement and followers. Ensuring alignment of content with the global strategy and audience segments, overseeing agency output, creative approvals, and quick-to-market initiatives, and analyzing KPIs to drive future campaigns will be part of your responsibilities. In the realm of influencer marketing, you will work closely with influencer agencies to identify suitable influencers for the brand. Driving integrated influencer campaigns that align with brand objectives, managing influencer relationships, contracts, and content development, and integrating influencer efforts across all marketing channels for a full-funnel impact will be crucial. Content creation and messaging will also be a significant part of your role. Collaborating on content creation that reflects the brand and resonates with target audiences, maintaining messaging consistency across all channels, and using customer segmentation for personalized marketing are key aspects of this responsibility. Your role will also involve tracking and reporting on campaign performance, conducting testing, and iterating strategies to drive efficiency and lower customer acquisition cost (CAC). Additionally, you will collaborate cross-functionally with international and local India teams, commercial, digital commerce, finance, and customer service teams to align marketing efforts with business and financial goals. To excel in this role, you should bring 5-8 years of marketing experience, particularly in digital marketing. Strong agency management skills, proficiency in performance marketing (SEM, paid social, email marketing, and content marketing), experience with marketing automation tools and analytics platforms, excellent communication and writing skills, and the ability to make data-driven decisions are essential. You should be adept at working in a fast-paced environment, running multiple projects simultaneously, and have strong problem-solving skills. A creative approach to marketing, a collaborative mindset, and a passion for testing and optimizing marketing tactics will also be valuable assets in this position. The Company is an Equal Opportunity Employer committed to fostering a diverse and inclusive work environment.,

As a New Car Salesperson at our company, located in Bihar, India, you will be responsible for engaging with customers, understanding their vehicle needs, demonstrating the features of various car models, and negotiating sales agreements. Your day-to-day tasks will include building and maintaining strong customer relationships, ensuring customer satisfaction, participating in sales meetings and training sessions, and staying updated on automotive products and promotions. To excel in this role, you should have experience in Automotive Sales, possess excellent Customer Satisfaction and Customer Retention skills, and demonstrate strong Interpersonal and Communication skills. Your ability to build and maintain relationships with customers, along with a proven track record of meeting or exceeding sales targets, will be key to your success. A basic understanding of automotive technology and features is required, and while a high school diploma or equivalent is necessary, a bachelor's degree in a relevant field would be a plus.,

Our client is a rapidly growing elevator company with a strong commitment to customer satisfaction, offering exciting growth opportunities for ambitious professionals. As a Sales Executive, you will be responsible for managing and growing the Annual Maintenance Contract (AMC) and Service Sales portfolio. Your key responsibilities will include initiating and maintaining client relationships, following up on AMC renewals, negotiating contract terms, promoting and selling elevator spare parts and service packages, as well as supporting the internal team with coordination and documentation to drive customer retention and satisfaction. The industry focus for this role includes Elevator, Real Estate, Construction, Engineering, Interior Design, and Insurance. The functional areas you will be involved in are Inside Sales, Sales Coordination, Customer Retention, AMC & Service Sales. The ideal candidate for this position should be self-motivated and aggressive in follow-up and client engagement, possess excellent communication and negotiation skills, be fluent in English and local languages with Kannada preferred, demonstrate strong interpersonal and organizational skills, and have the ability to work independently to meet sales targets. Educational qualifications required for this role include BBA / MBA / BE in Civil Engineering or related disciplines.,

The role of Customer Relations Specialist at Graduate Plan Academy (GP Academy LLP) in Calicut, Kerala, involves managing customer retention, enhancing customer satisfaction, providing effective communication, offering customer support, and ensuring excellent customer service. As a Customer Relations Specialist, your responsibilities will include responding to customer inquiries, enrolling them in our programs, maintaining customer records, and ensuring an exceptional customer experience. To excel in this position, you should possess skills in customer retention, customer satisfaction, communication, and customer support. Strong verbal and written communication skills are essential, along with proficiency in customer service. The ability to work independently and as part of a team is crucial for success in this role. While familiarity with education consultancy services is considered a plus, it is not mandatory. A Bachelor's degree in Business Management, Communications, or a related field is required for this full-time on-site role located in Kozhikode. Join our team at Graduate Plan Academy and play a pivotal role in helping students rebuild, restart, and achieve their educational goals. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.,

As an Intern in the Operations Team, you will play a crucial role in supporting customers by addressing inquiries and resolving issues through various communication channels. Your ability to explain things clearly and solve problems efficiently will be key in excelling in this position. If you enjoy using logic to fix issues, have excellent interpersonal skills, and are eager to contribute from day one, you could be the perfect addition to our Customer Support team. Your main responsibilities will include handling day-to-day operations, assisting in customer retention strategies, identifying upsell opportunities, as well as tracking and reporting on customer success metrics and progress. This internship opportunity requires candidates who have completed their graduation in the year 2024 or 2025, with a duration of 1-2 months. The work location will be at Sector 125, Noida, in an offline mode where you will work from the office. This internship is set to begin on the 25th of July 2025 and will last for 2 months. If you are ready to immerse yourself in a dynamic and fast-paced environment, where your problem-solving skills and people-centric approach will be put to the test, we encourage you to apply for this exciting opportunity.,

About BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us. Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this ????) Weve had some solid investors back us (making it easier for you to stalk us since youd do this anyway):- BiteSpeed Raises USD 3.5M Funding, Led by Peak XVs Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XVs Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India&aposs Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414 About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We&aposre now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our international customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers You have a genuine interest in conversations with people from different backgrounds to learn about their lives. Salary and Location Location: Bangalore Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team. Our Way Of Life - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e. Our Purpose At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace were trying to create. Our purpose is about why were here and what we care about:- Personal Transformation Wealth Creation Winning Together Our Values Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values. We have 5 core values:- Go Above And Beyond Making Things Happen Say It Like It Is Progress Over Perfection Dont Take Yourself Seriously, Take Your Work Seriously Perks & Benefits Small things weve done to ensure we take care of our wellness, learning & keep things fun:- Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us. Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking). Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often. Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure were constantly growing. Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month. How to apply If this sounds interesting drop a personal note with why you&aposd want to work with us and what makes you a good fit on [HIDDEN TEXT]. Know someone who might be a great fit Refer them to us , if they end up joining we&aposll send you an Apple Airpods Pro as a gesture of thanks! For any queries feel free to write to [HIDDEN TEXT]. Show more Show less

Position Summary: At Gruve, Customer Success is the foundation of everything we do. We are seeking a dedicated and experienced Customer Success Manager (CSM) to serve as a trusted advisor to our clients. The CSM will focus on maximizing customer satisfaction and retention, driving service value realization across Cyber Security, Infrastructure, AI/ML, and Customer Experience service portfolios. The ideal candidate will have strong relationship-building skills, a strategic mindset, and a track record of managing enterprise clients in the IT services domain. Key Responsibilities: Customer Relationship Management Build strategic and trusted relationships with key customer stakeholders. Serve as the single point of contact for customers across the entire post-sales lifecycle. Conduct Quarterly Business Reviews (QBRs) to showcase service outcomes and align on future priorities. Customer Success & Growth Own the customer journey from onboarding through ongoing service delivery. Identify expansion opportunities and collaborate with Sales to position additional services. Monitor service adoption and ensure customers realize full value from Gruve offerings. Operational Excellence Actively track and monitor service performance metrics, usage data, and customer satisfaction. Partner with Delivery and Technical teams to resolve escalations and ensure timely issue resolution. Drive continuous improvement in service experience through data-driven insights. Advocacy & Engagement Drive customer advocacy by identifying referenceable clients and securing testimonials/case studies. Champion the voice of the customer internally to influence service improvements. Internal Collaboration Collaborate cross-functionally with Sales, Delivery, Product, and Support teams to deliver a unified customer experience. Help optimize internal customer success processes, playbooks, and engagement models. Required Qualifications: Bachelor's degree in Business, Technology, or a related field. 8+ years of experience in a Customer Success Manager or Account Manager role, preferably in IT Services or SaaS. Proven success in managing strategic enterprise customers with a global footprint. Strong knowledge of cyber security and networking services (e.g., Cisco Secure Firewall, ISE, SD-Access). Exceptional verbal and written communication skills. Proficient in CRM and Customer Success platforms. Preferred Qualifications: PMP certification is a plus. Experience with QBR planning and execution. Familiarity with customer health scoring and success metrics frameworks. Ability to manage cross-functional stakeholders in fast-paced environments. Soft Skills: Strong interpersonal and collaboration skills Analytical and solution-oriented mindset High level of accountability and ownership Strategic thinking with attention to detail Adaptable and resilient under pressure

Hiring International Bpo's & Captive Unit Profiles : International Voice | Sales | Collection | Client Success & Servicing Eligibility Criteria : Graduate/Undergraduate Fresher's and International Voice Experience Required Salary offered upto 15,00,0000 /- Performance Based Incentives Key Responsibility Engage with customers proactively to gather feedback and promote loyalty. Built and maintained courteous and effective working relationships. Location : Delhi Ncr (Onsite) Excellent verbal communication skills required For more Information Call : 9084920960 / 7703997577

As a Digital Marketing Intern at PaperTalks, you will be part of a pioneering team dedicated to revolutionizing the toy and ed-tech industry by introducing India's First Screen-Free, Interactive Storytelling Device for Kids. PaperTalks is not just a toy; it is a magical educational tool designed to engage children through sound, lights, and paper-based interaction, fostering imagination and reducing screen time. We are on the lookout for a smart, creative, and business-minded individual who is eager to delve into the world of digital marketing beyond basic social media posting. The ideal candidate should possess the ability to generate authentic leads, establish emotional connections with parents, and translate campaigns into tangible growth opportunities. Your role will involve leveraging your skills in various areas such as managing Meta ad accounts, understanding AI prompts (specifically ChatGPT usage), crafting compelling ad copies based on real-world issues, and implementing creative hooks that resonate with parents. Additionally, you should be familiar with metrics like ROAS, ROI, CPP, CTR, and adept at audience research and community engagement strategies. This is a full-time internship program spanning over 3 months, with a promising long-term job offer for candidates who demonstrate exceptional performance during the initial period. The internship will be held at the Pxelperfect Office in Vadodara, Gujarat, and involves working 6 days a week. The stipend offered will be based on your performance and contribution to the team. To apply for this exciting opportunity, please send your resume along with a brief paragraph outlining your enthusiasm for venturing into the realm of toy marketing to rushik@pxelperfect.com. Additionally, feel free to share any past creative works, ad samples, or innovative ideas for promoting kids" products to enhance your application. Join us at PaperTalks and be part of a movement dedicated to nurturing creativity, sparking curiosity, and transforming the way children engage with educational tools in a screen-free environment.,

The Operations & Customer Success Manager position at MPG Group in Gurugram is a full-time on-site role where you will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, building and maintaining relationships, and implementing strategies for customer retention. Your main responsibilities will include managing products, sales operations, supply chain, inventory, negotiations, quality, customer service, system and SOP implementation. In the area of Products Management, you will be involved in Sales Operation Management which includes sales quote creation, sales order creation, customer management, price negotiations, orders tracking, and account receivable management. You will also handle Supply Chain Management and Dispatch Management which involve delivery order management, warehouse management, warehouse coordination, inventory management, and transportation management. Inventory & Warehouse Management, including inventory forecasting, will also be part of your role. To excel in this position, you will need to possess strong Customer Satisfaction, Relationship Building, and Customer Service skills. Analytical Skills and Customer Retention expertise are essential for success in this role. Effective communication and interpersonal skills are also crucial. Previous experience in operations and customer success roles is required, along with the ability to analyze data and provide actionable insights. A Bachelor's degree in Business Administration or a related field is preferred. Join MPG Group to be a part of a company that has been a beacon in business since 1984, embodying perseverance and dedication to realizing dreams.,

The role of an Automobile Salesperson at Rx Infotech Pvt Ltd in Kolkata is a full-time position that requires you to handle various tasks related to automotive sales, customer satisfaction, customer retention, and interpersonal skills. Your responsibilities will include interacting with customers on-site, ensuring their needs are met, and delivering exceptional service. To excel in this role, you must possess strong communication skills, excellent negotiation abilities, and a talent for sales. The ability to work in a fast-paced environment is essential, along with a good knowledge of automobiles and industry trends. Previous experience in sales or customer service is preferred, and a Bachelor's degree in Business Administration or a related field would be advantageous. If you are passionate about automotive sales and are looking for a dynamic work environment where you can showcase your skills, this position could be the perfect fit for you. Join our team at Rx Infotech Pvt Ltd and contribute to our mission of providing top-notch service to our customers.,

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries. As a Customer Retention Specialist, your responsibilities will include resolving customer issues efficiently and effectively to ensure satisfaction. You will need to display patience and empathy when handling challenging cases and follow up diligently with customers to gather any additional required information. Utilizing appropriate tools to deliver accurate, valid, and comprehensive information will be essential. Additionally, maintaining flexibility in shift schedules to ensure seamless client support coverage is crucial for success in this role. We are looking for proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact. Join our team committed to delivering outstanding customer experiences and driving business success by applying now.,

As a Team Leader for the Customer Excellence team at Avalara, you will play a vital role in overseeing a team of specialists dedicated to providing world-class service delivery and ensuring customer satisfaction. Your leadership will drive process improvements and foster a culture of collaboration, ownership, and accountability within the team. You will be responsible for handling critical situations, guiding your team through complex problem-solving scenarios, and creating an environment that prioritizes customer satisfaction through strategic planning and execution. This is a night shift operation job based in Pune office, where you will work diligently to support leadership in driving projects, productivity, and collaboration with the ultimate goal of enhancing the overall customer experience. You will cultivate a collaborative team culture that emphasizes continuous learning, development, and mutual support, while implementing strategies aligned with the organization's customer service goals to deliver exceptional experiences. Your role will involve ensuring timely resolution of customer queries and issues, acting as the point of escalation for complex customer complaints, and identifying opportunities for process optimization to enhance service delivery and operational efficiency. Collaboration with cross-functional teams such as Sales, Product, and Operations will be essential to streamline workflows and drive improvements in the customer experience journey. As a customer advocate within the company, you will prioritize customer interests in decision-making processes and build strong relationships with internal stakeholders to ensure that customer feedback is shared and acted upon across departments. Your technical expertise in product development, integration, and feature utilization will be crucial in troubleshooting complex technical issues and providing effective solutions to global clients. To excel in this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with over 12 years of experience in a technical field focusing on customer support or technical consultancy in SaaS-based environments. Proficiency in CRM systems and reporting tools like Salesforce or Zendesk, as well as a passion for driving customer-centric initiatives and continuous improvement, will be beneficial. Preferred qualifications include demonstrated leadership abilities during periods of change, knowledge of Avalara's ecosystem, and familiarity with Compliance, Sales Tax, and VAT. Overall, your ability to work independently and as part of a team in a fast-paced, dynamic environment, along with excellent problem-solving, communication, and interpersonal skills, will be instrumental in ensuring service excellence and customer satisfaction in this role.,

As a member of the Corporate and Investment Banking team at DBS, your role will involve providing a full range of commercial banking products and services to corporate customers. This includes managing cash flow, time deposits, trade finance, working capital finance, term loans, and foreign exchange transactions. By maintaining strong relationships with customers in the region, you will play a key role in account management, service differentiation, product development, and adherence to rigorous credit standards. Your primary responsibility will be to support Relationship Management teams by assisting in various activities such as preparing and submitting Credit Memos, completing documentation formalities, assisting in client onboarding and KYC reviews, and following up on overdue accounts. You will also be required to provide client servicing, identify early warning signs in the portfolio, manage existing client portfolios, and explore cross-selling opportunities for other banking products. Key responsibilities will include preparing accurate credit proposals, maintaining close relationships with the Business Unit to ensure deliverables are met, conducting need-based customer meetings to understand business risks, cross-selling additional banking products, monitoring portfolio irregularities, ensuring regulatory compliance, managing customer satisfaction levels, controlling portfolio quality, and communicating key messages to customers. To excel in this role, you should possess good written and oral communication skills, a strong academic background, self-motivation, adaptability, a creative mindset, and strategic thinking abilities. Your ability to collaborate with internal teams, adhere to risk management guidelines, and maintain high standards of customer service will be crucial in achieving success in this position.,

As an Enterprise Sales professional at our fast-growing HRTech (SaaS) company, you will play a vital role in the core business team. You will have the exciting opportunity to contribute to the company's global expansion and be a part of scaling the revenue by 100X. Your primary responsibility will be to craft a clear Sales strategy and acquire Enterprise customers by driving strong B2B sales initiatives. You will be tasked with gathering market insights, identifying potential prospects, and focusing on winning new clients. Building and nurturing a robust sales pipeline, particularly in the enterprise segment, will be crucial. Experience in the SAAS HRTech industry is preferred as you identify new business opportunities, analyze competition, and tailor solutions to meet customer requirements. Collaboration with Customer Success and product teams to ensure customer satisfaction will be key. Managing CRM updates, forecasting accuracy, and achieving quarterly and yearly targets are essential in this role. Your ability to drive customer retention, upsell to existing clients, and contribute to a high-performing sales culture will be highly valued. We are looking for a tech-savvy, self-motivated individual with a proven track record in B2B Enterprise Sales, preferably in a startup or large corporation. A minimum of 5 years of experience in B2B enterprise sales, demonstrated success in meeting sales targets, and exposure to global sales practices are desired. Proficiency in driving SaaS metrics, enhancing Monthly Run Rate (MRR), and ensuring customer retention are important aspects of this role. If you thrive in an ambiguous, fast-paced, and dynamic environment, and hold a B.Tech and/or M.B.A. qualification, we invite you to join our team and be a part of our growth journey.,

The Corporate and Investment Banking division offers corporate clients a wide range of commercial banking products and services, including cash management, current accounts, time deposits, trade finance, working capital finance, term loans, and foreign exchange. DBS has built enduring relationships with its customers in the region through account relationship management, service differentiation, product innovation, and strict credit standards. As a member of the team supporting Relationship Managers, your responsibilities will include preparing and submitting Credit Memos to CCG, handling documentation formalities in collaboration with clients and CCU, assisting with client onboarding and KYC reviews, managing overdues, coordinating client servicing with internal units, identifying early warning signs in portfolios, managing existing client portfolios, and exploring cross-selling opportunities for banking products. Key responsibilities also entail crafting accurate credit proposals, maintaining close relationships with Business Units to ensure IBG deliverables are achieved, conducting need-based customer meetings to understand business risks, cross-selling various products, monitoring portfolios for irregularities, ensuring regulatory compliance, assisting with recoveries and minimizing bad debts, enhancing customer satisfaction levels through detailed MIS and complaint tracking, controlling portfolio quality in line with risk management guidelines, monitoring complaint levels and quality of handling, and effectively communicating key messages to customers. The ideal candidate will possess strong written and oral communication skills, a solid academic background, self-motivation, adaptability, creativity, and strategic thinking abilities.,

The role of Renewal Manager is a full-time on-site position located in Chennai. As a Renewal Manager, your primary responsibilities will include managing customer retention, handling renewals, negotiating contracts, ensuring customer satisfaction, and overseeing customer accounts on a daily basis. You will have the opportunity to work closely with clients, understand their needs, and assist them in achieving their objectives, thus cultivating enduring relationships with them. To excel in this role, you should possess the following qualifications: - Demonstrated expertise in customer retention and renewal strategies - Proficiency in contract negotiation and ensuring high levels of customer satisfaction - Previous experience in account management - Exceptional communication and interpersonal skills - Strong organizational and problem-solving abilities - Capability to work both independently and collaboratively within an on-site team environment - A Bachelor's degree in Business, Marketing, or a related field is preferred. If you are passionate about fostering client relationships, adept at negotiating contracts, and dedicated to ensuring customer satisfaction, this role as a Renewal Manager could be the perfect fit for you. Apply now and embark on a rewarding career path in customer management and retention.,

Are you seeking an exciting opportunity in the technology industry Do you aspire to enhance your skills in customer retention and revenue generation Calix, a prominent provider of cloud and software solutions for communication service providers, awaits you in Bengaluru! Join us to embark on a rewarding journey where learning from the best and professional growth are guaranteed. In the role of a Renewals Associate at Calix, you will be an integral part of the Renewals team, dedicated to fostering customer loyalty, maximizing recurring revenue, and ensuring utmost customer satisfaction. Working in collaboration with Renewals Specialists and cross-functional teams, your responsibilities will include: - Gaining comprehensive knowledge of the company, its brand, customers, product objectives, and service offerings. - Conducting thorough reviews and research on accounts, opportunities, and contracts. - Crafting renewal quotes, amendments, and proposals, ensuring accuracy and relevance. - Maintaining up-to-date and precise records of activities using Salesforce. - Engaging with internal stakeholders through various communication channels. - Undertaking designated business-focused projects, conducting research, proposing solutions, and presenting outcomes. To excel in this role, you should possess the following qualifications: - 1 to 2 years of work experience, with a preference for customer-focused roles; familiarity with technology is advantageous. - A bachelor's or master's degree in business, marketing, communications, technology, or related fields. - Exceptional verbal and written communication skills. - Ability to work autonomously and collaboratively in a dynamic environment. - Strong attention to detail and accuracy in tasks. - Proficiency in Microsoft Office; familiarity with Salesforce is a bonus. Join us at Calix, where your dedication and skills will contribute to our customer-centric culture and commitment to excellence. Take the next step in your career by becoming a part of our innovative and globally recognized team!,

As an integral part of the fastest-growing bakery chain of Gujarat and soon India - Atul Bakery, you will have the opportunity to be a part of a brand that is renowned for its employee-oriented policies and commitment to the welfare of the team. At Atul Bakery, we prioritize exposing our team members to new learning opportunities and fostering growth in both their professional and personal lives. Your responsibilities will include overseeing sales operations in a designated geographical area, recruiting, training, and motivating a team of sales representatives to achieve performance targets, developing and executing sales strategies that encompass customer acquisition and retention plans, conducting regular market analysis to identify emerging trends and business opportunities, collaborating closely with marketing and product teams to ensure effective product positioning, and providing guidance and support to address complex sales-related issues. You will also be responsible for conducting outlet visits to assist in achieving operational excellence, identifying ideal localities for opening new outlets in existing markets and upcoming areas, monitoring the sales team's performance and providing necessary guidance to help them achieve their goals, as well as ensuring adherence to company policies and strict compliance with all standard operating procedures within the assigned territory. To excel in this role, you should possess proven experience in sales leadership with a specific focus on a geographic area, demonstrate strong people management and team-building skills, exhibit the ability to analyze market data and translate insights into actionable strategies, showcase effective communication and negotiation skills, and have a solid familiarity with the company's products/services and industry. Join us at Atul Bakery and be a part of a dynamic team that is committed to excellence and growth in the thriving bakery industry.,

We are seeking an experienced Senior Product Manager interested in working with mature products that are mostly feature complete. Our Data Center strategy focuses on maintaining the trust of our largest enterprise customers who utilize our on-prem software and are unable to transition to our cloud solutions. This role will involve strategizing ways to accelerate customer transition to Cloud products within Data Center, as well as fostering close collaboration with the JSM Cloud team to ensure a smooth journey to the Cloud for customers. In Data Center, we are prioritizing investments in Security and Compliance, Visible Value, and Managing Scale. As a Senior Product Manager at Atlassian, you will have the opportunity to shape and drive the roadmap for key areas of JSM DC and related initiatives in alignment with our Cloud strategy. Your contributions will be crucial in furthering our mission to unlock the potential of every team by driving the enterprise strategy for the on-premises editions of JSM DC. Emphasis will be placed on focusing on the strategic pillars of the Data Center product line, including security and compliance, performance & scale, high availability, flexible deployment options, and enhancing user experience. Your efforts will have a significant impact on thousands of customers, including industry leaders. You will play a key role in defining and driving a significant part of the JSM DC product charter, aligning OKRs, decisions, and actions with the company's priorities and strategy. Collaboration with engineering and design teams will be essential to ensure the successful delivery of high-quality customer value. Additionally, you will work closely with product marketing and maintain strong relationships with internal stakeholders to ensure customer success. Collaboration with the Jira Software Cloud teams will also be crucial in assisting customers with transitioning from on-prem to Cloud products and identifying new business opportunities aligned with the company's strategy. Qualifications: - Deep product management experience, ideally with mature products for enterprise customers - Knowledge of the industry, market, and competitive landscape - Experience in developing strategies and roadmaps to empower teams and inspire senior stakeholders - Customer-centric approach, working directly with design and engineering to deliver exceptional products - Strong prioritization skills, balancing customer needs with business requirements, and communicating decisions effectively - Proficient in defining and tracking key business and success metrics - Skilled relationship builder, capable of influencing without direct authority - Confident communicator, adept at conveying product information from strategy to technical details to various audiences Preferred Qualifications: - BS/BA with a focus on technology, IT, or operations; Masters or MBA preferred - Experience in enterprise-focused areas (B2B) - Previous involvement in project management, collaboration, and enterprise software At Atlassian, we offer a range of perks and benefits to support you, your family, and your community. Our offerings include health coverage, paid volunteer days, wellness resources, and more. To learn more about our culture and hiring process, visit go.atlassian.com/crh.,

Job Overview: The Datacenter Service Delivery Manager for Colocation will oversee the Migrations and service delivery within a colocation datacenter environment. This individual is responsible for managing client relationships, ensuring compliance with SLAs (Service Level Agreements), and coordinating cross-functional teams to deliver seamless services. The role requires a mix of technical expertise, project management, client management, and operational oversight. Key Responsibilities: 1.Colocation Migration Expertise: The specialized knowledge and skills required to plan, manage, and execute the migration of IT infrastructure, such as servers, storage, and network equipment, from one datacenter to another, specifically within a colocation environment. This type of migration often involves moving an organization's critical IT assets to a third-party datacenter (colocation facility) or migrating from one colocation provider to another. Expertise in this area is critical to ensure minimal disruption, downtime, and risk to business operations. The role covers the entire lifecycle of datacenter migration and post-migration optimization. It includes phases such as assessment and planning, migration and network design, logistical support, testing and validation, post-migration support and optimization, as well as compliance and documentation. 2.Service Delivery Management: Lead the end-to-end delivery of datacenter services for colocation clients, ensuring timely and efficient execution. Manage SLAs, KPIs, and other service metrics to ensure service excellence. Conduct regular service reviews and manage escalation processes for critical issues. Develop and maintain operational processes, procedures, and documentation. 3.Client Relationship Management: Serve as the primary point of contact for colocation clients, managing client expectations and ensuring customer satisfaction. Conduct regular meetings with clients to review performance, address concerns, and plan future services. Coordinate with sales, account managers, and technical teams to support client needs and expand service offerings. 4.Incident and Problem Management: Lead the resolution of incidents, ensuring proper escalation and communication with stakeholders. Conduct root cause analysis for recurring issues and develop corrective action plans. Ensure business continuity through proper disaster recovery and backup procedures. 5.Team Management: Lead and mentor a team of engineers and technicians responsible for the datacenter's day-to-day operations. Manage staffing levels, training, and professional development for the team. Ensure effective collaboration with cross-functional teams, including network engineers, facilities management, and security teams. 6.Financial and Resource Management: Monitor budgets and financials related to service delivery, ensuring cost-effectiveness. Optimize resource allocation (hardware, software, power, etc.) to maximize operational efficiency. Prepare and present reports on financial performance and operational metrics to senior leadership. Qualifications: Education: Bachelor's degree in Information Technology, Engineering, or a related field. A Master's degree is a plus. Experience: 15+ years of experience in datacenter operations or IT infrastructure management, with a focus on colocation services. Experience managing service delivery in a client-facing role. Proven track record of managing SLAs and KPIs within a datacenter environment. Skills: Strong understanding of datacenter infrastructure components (power, cooling, networking, storage). Excellent communication and interpersonal skills. Project management expertise (PMP or ITIL certifications preferred). Strong problem-solving skills and the ability to work under pressure. Proficiency in relevant software tools, such as monitoring and management platforms. Certifications: ITIL Foundation or higher preferred. Data center certifications (e.g., CDCP, CDCS, DCCA) are highly desirable. Key Competencies: Client-oriented with a focus on service quality. Leadership and team management skills. Analytical and process-driven. Ability to manage multiple projects and tasks simultaneously. Ability to work in a fast-paced and dynamic environment. Work Environment: The role is primarily based in a datacenter environment, with some travel required to client locations or company offices. The position may require after-hours or weekend work in case of critical incidents or planned maintenance.

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Position:- Telecalling Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 To 16,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :-8308125422