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2.0 - 5.0 years
5 Lacs
jamnagar, ahmedabad, rajkot
Work from Office
Job Title: Customer Success Manager (CSM) - FEMALE Candidates Only Experience: 3-5 Years Location: Ahmedabad Job Summary We are looking for a Customer Success Manager who will handle client communication, maintain strong relationships, and ensure customers are satisfied with our services. Knowledge of cybersecurity will be an added benefit. Key Responsibilities Be the main contact person for assigned clients. Arrange and attend client meetings, including meetings with senior management. Maintain good relationships with existing customers and internal teams. Understand client needs and coordinate with internal teams to deliver solutions. Resolve client concerns in a timely manner and ensure c...
Posted 15 hours ago
0.0 - 3.0 years
1 - 4 Lacs
mumbai, thane, navi mumbai
Work from Office
Process: Tata Non Term - Voice Process - Location: Airoli - Freshers & Experienced Can Apply - Salary: 15,000 - 17,000 Inhand +Incentives - Day Shift | Rotational Week Off - Good Communication Skills Required - Immediate Joiners Required Required Candidate profile Qualification: Min HSC pass Job location: Airoli, Navi Mumbai - 400710 To Apply /Contact For more details Contact Details:- HR Omkar - 7030023539 Perks and benefits competitive salary range
Posted 15 hours ago
2.0 - 6.0 years
0 Lacs
thane, all india
On-site
As a Customer Retention specialist, your primary responsibility will be to generate demand leads from existing customers. You will be tasked with adding new customers in order to generate leads and enhance the customer base. Additionally, you will handle customer billing and collections to ensure smooth financial transactions. Furthermore, you will be responsible for overseeing the operations related to customer management. Your role will be crucial in maintaining strong relationships with customers and ensuring their satisfaction. Key Responsibilities: - Generate demand leads from existing customers - Add new customers to enhance the customer base - Handle customer billing and collections f...
Posted 16 hours ago
2.0 - 6.0 years
0 Lacs
vadodara, all india
On-site
As a Customer Success Executive at SWEEDU, your role involves ensuring customer satisfaction and retention through exceptional customer support and account management. You will be based in Vadodara and will play a crucial part in addressing customer inquiries, resolving issues, and analyzing feedback to enhance our services. Regular communication with clients to understand their requirements and optimize their usage of our product is also a key responsibility. Key Responsibilities: - Address customer inquiries promptly and effectively - Resolve customer issues to ensure a high level of satisfaction - Analyze customer feedback to identify areas for service improvement - Communicate regularly ...
Posted 16 hours ago
0.0 - 5.0 years
1 - 3 Lacs
thane, navi mumbai, mumbai (all areas)
Work from Office
Renewal process life insurance Good communication. Salary upto 24k ctc Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 20,000/- In hand Required Candidate profile HSC is mandate Job location- Airoli, Navi Mumbai, Maharashtra- 400708 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Priyanka:- 7875990932
Posted 17 hours ago
5.0 - 8.0 years
15 - 18 Lacs
hyderabad
Work from Office
Job Purpose The Business Relationships Manager is accountable for building and developing high impact relationships with universities and learning providers leading to strong recruitment, progression, retention and education outcomes in line with ACCAs growth and brand objectives. The role may work alone or as part of a team of Business Relationship Managers focusing on the development and delivery of business plans for education partnerships within a portfolio, cluster or market. Key Responsibilities Strategy and Planning Contributes to the development of engagement plans for education partnerships in order to deliver agreed KPIs and outcomes Identifies and progresses opportunities to grow ...
Posted 19 hours ago
1.0 - 3.0 years
3 - 5 Lacs
hyderabad
Work from Office
Greetings from Intouch CX for international Voice customer support . Voice Job Description / Profile Job Title : Customer Service Associate (CSA) Voice customer retention Responsibilities: International voice process II English Communication. Contacting existing customers as well as prospective customers on call Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service via call. Customer Retention . Qualifications :PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply Key Responsibilities: Handle outboun...
Posted 20 hours ago
2.0 - 7.0 years
4 - 9 Lacs
bengaluru
Work from Office
Assistant Manager- Sales Name:Assistant Manager- Sales Role:Sales manager Industry:Telecom wireless Location:Delhi, Bangalore Job Type:Full Time Experience:2- 7yearsSkills:Sales, Direct Sales, B2B Sales, industrial Automation,GPRS Router, IOT Salary:hike on current Education:B.Tech/Diploma(Electronics telecommunication), MBA (Marketing) Description: Major Responsibilities would be: To promote direct sales of our 4G LTE GPRS Router solution. Gather relevant information, which may be instrumental in deciding what places to target and the penetration levels in the assigned territory. Travel required. Will be responsible for achieving annual sales targets. Will be responsible for customer retent...
Posted 20 hours ago
0.0 - 4.0 years
1 - 3 Lacs
hyderabad
Work from Office
||We are Hiring for International Voice Process & Domestic Voice /Non Voice|| Immediate Joiners|| Job Description 1 Customer Support Executive Voice Process Location: Hitech City, Hyderabad Shift: Day Shift (8 AM 8 PM, any 9-hour shift) Working Days: 6 Days Working | 1 Rotational Week Off Transport Allowance: 2,000 per month Joining: Immediate Joiners Preferred Eligibility: Qualification: Intermediate & Above (Pursuing Higher Education & B.Pharmacy candidates can apply) Languages: English & Hindi (Regional language is an added advantage) Experience: Freshers & Experienced Salary Package: Freshers: 15,000 Take Home Experienced: 19,000 CTC | 14,500 Take Home Roles & Responsibilities: Handle in...
Posted 21 hours ago
0.0 - 5.0 years
2 - 4 Lacs
mumbai, thane, navi mumbai
Work from Office
Graduate freshers 2023 Passouts with all results may apply Fluent English is a must Should be comfortable working in rotational day shifts (8 am - 5 pm,10 am - 7pm &11 am to 8 pm) Call now on 9137797705 Hrutika www.hyfly.in Required Candidate profile Salary 13500 to 22500 in hand (as per Exp in BPO industry - if handled BFSI customer service process will be an added advantage) Answer inbound calls and assist customer with their Queries/Request Perks and benefits Medical Allowance + Performance based Incentives
Posted 23 hours ago
0.0 - 3.0 years
1 - 3 Lacs
pimpri-chinchwad, pune
Work from Office
Position :- Customer Service Representative - BPO Voice Process Location: Somnath Nagar, Pune Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- Upto 16,000 in hand + Unlimited Incentives. Office Time :- 9.30 Am To 6.30 Pm Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) ...
Posted 23 hours ago
0.0 - 2.0 years
2 - 3 Lacs
chennai
Work from Office
Address client concern and provide solutions Process orders, handle complaints & feedback Be empathetic with a positive attitude, have good communication skills. Knowledge of CRM tools and advantage. Candidates in and around Medavakkam only apply Required Candidate profile Customer Relationship Management
Posted 1 day ago
2.0 - 8.0 years
0 Lacs
india
On-site
Now Hiring: Quality Analyst BPO Operations | Location: Gurugram (Onsite) Job Title: Quality Analyst Work Location: Gurugram (Onsite) Education Minimum qualification: Graduate Experience 2 to 8 years of total work experience Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory Key Responsibilities Evaluate live and recorded calls to ensure service quality standards Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT) Provide structured and actionable feedback to agents Conduct regular call calibration sessions Maintain daily/weekly audit count logs Ensure adherence to quality frameworks and feedback mechanisms P...
Posted 1 day ago
0.0 - 5.0 years
1 - 5 Lacs
bardhaman, asansol, durgapur
Work from Office
Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 Call & WhatsApp No: (10AM- 7PM ) 9147047911 9147047910 9007152957 9073639536 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Eligibility: Un...
Posted 1 day ago
0.0 - 5.0 years
1 - 5 Lacs
kolkata, rajarhat, howrah
Work from Office
Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 Call & WhatsApp No: (10AM- 7PM ) 9147047911 9147047910 9007152957 9073639536 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Eligibility: Un...
Posted 1 day ago
3.0 - 8.0 years
3 - 6 Lacs
ballabhgarh, faridabad
Work from Office
Position Vacant: CRM Executive - Female Job Location: Sector 17, Faridabad Company: SHRI RAM TILES & SANITARY SCF 132 Sector 17 HUDA Market Faridabad Whatsapp/Mobile: 9899546490 Greet walkin customers and understand their requirements. Required Candidate profile Provide product information on tiles, sanitaryware & bathroom fittings. Record all walkins, inquiries, and telephonic leads in CRM software or Excel.. Proficiency in MS Excel, and email drafting.
Posted 1 day ago
4.0 - 8.0 years
5 - 9 Lacs
bengaluru
Remote
Territory Sales Manager Hygiene Role Objective Drive hygiene business growth, service quality, compliance, and team performance across an assigned territory, ensuring customer retention, audit readiness, and sustainable revenue growth. Division Hygiene Industry QSR | HoReCa | Food Service | Commercial Kitchens Location Remote Candidate should be Bengaluru based (Inter-city / intra-state travel within territory may be required) Key Responsibilities Achieve territory sales and growth targets (hygiene chemicals & programs) Acquire new QSR, restaurant, and food service customers Manage, coach, and review Sales & Service Associates – Hygiene Ensure service consistency, SOP adherence, and audit pr...
Posted 1 day ago
6.0 - 11.0 years
8 - 13 Lacs
kolkata
Work from Office
We are looking for a skilled Account Manager with 2 to 7 years of experience to join our team. The ideal candidate will have a strong background in account management and excellent communication skills. Roles and Responsibility Develop and implement effective account management strategies to drive business growth. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and develop plans to pursue them. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to stay ahead in the industry. Provide exceptional customer service and support to clients. Disclaimer: This job description ...
Posted 1 day ago
3.0 - 5.0 years
5 - 7 Lacs
mahabubnagar
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team. The ideal candidate will have a strong background in talent management and mentoring, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement effective talent management strategies to drive business growth. Build and maintain strong relationships with clients and stakeholders to understand their needs and provide tailored solutions. Conduct thorough analysis of client data to identify trends and opportunities for improvement. Collaborate with cross-functional teams to develop and implement process improvements. Provide expert guidance and support to clients...
Posted 1 day ago
10.0 - 15.0 years
15 - 20 Lacs
pune
Work from Office
We are looking for a skilled sales professional to lead our sales team as the Vice President of Sales. The ideal candidate will have a strong background in sales and leadership, with a proven track record of driving business growth. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a high-performing sales team to meet or exceed targets. Build and maintain strong relationships with key clients and stakeholders. Analyze market trends and competitor activity to identify new business opportunities. Collaborate with cross-functional teams to drive business growth. Provide coaching and training to sales team members to enhance...
Posted 1 day ago
0.0 - 2.0 years
2 - 4 Lacs
salem
Work from Office
We are looking for a highly skilled and experienced Associate Relationship Manager to join our team. The ideal candidate will have a strong background in affordable housing loans and excellent relationship management skills. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Conduct thorough analysis of client financial data to identify areas of improvement and opportunities for growth. Collaborate with internal teams to develop and implement effective business strategies. Provide exceptional customer service and support to ensure high levels of client satisfaction. Identify and mitigate risks as...
Posted 1 day ago
0.0 - 2.0 years
2 - 4 Lacs
thane
Work from Office
We are looking for a highly skilled and experienced Associate Relationship Manager to join our team. The ideal candidate will have a strong background in affordable housing loans and excellent relationship management skills. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Conduct thorough analysis of client financial data to identify areas of improvement and opportunities for growth. Collaborate with internal teams to develop and implement effective business strategies. Provide exceptional customer service and support to ensure high levels of client satisfaction. Identify and mitigate risks as...
Posted 1 day ago
0.0 - 2.0 years
2 - 4 Lacs
gandhinagar
Work from Office
We are looking for a highly skilled and experienced Associate Relationship Manager to join our team at Talentmate Skillified Mentor. The ideal candidate will have a strong background in relationship management and a passion for helping clients achieve their goals. Roles and Responsibility Develop and maintain strong relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and generate leads through networking, referrals, and market research. Conduct client meetings and presentations to understand their needs and provide tailored solutions. Collaborate with internal teams to develop and implement effective sales strategies. Provide...
Posted 1 day ago
0.0 - 2.0 years
2 - 4 Lacs
mahuva
Work from Office
We are looking for a highly skilled and experienced Associate Relationship Manager to join our team at Talentmate Skillified Mentor. The ideal candidate will have a strong background in relationship management and a passion for helping clients achieve their goals. Roles and Responsibility Develop and maintain strong relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and build relationships with potential clients. Collaborate with internal teams to deliver exceptional service and support to clients. Conduct regular client meetings and progress updates to ensure alignment with business objectives. Provide expert advice and gui...
Posted 1 day ago
0.0 - 2.0 years
2 - 4 Lacs
dabwali, mandi
Work from Office
We are looking for a highly skilled and experienced Associate Relationship Manager to join our team. The ideal candidate will have a strong background in talent management and mentoring, with excellent relationship-building skills. Roles and Responsibility Develop and implement effective talent acquisition strategies to attract top candidates. Build and maintain strong relationships with clients and stakeholders to understand their needs and provide tailored solutions. Conduct thorough analysis of client data to identify trends and areas for improvement. Collaborate with cross-functional teams to develop and implement business plans. Provide expert guidance and support to clients on talent-r...
Posted 1 day ago
The customer retention job market in India is thriving with numerous opportunities for individuals looking to build a career in this field. Customer retention professionals play a crucial role in maintaining and strengthening relationships with existing customers, ultimately leading to improved customer satisfaction and loyalty.
The salary range for customer retention professionals in India varies based on experience levels. Entry-level positions may start around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.
In the customer retention field, career progression typically involves roles such as Customer Retention Executive, Senior Customer Retention Specialist, Customer Retention Manager, and eventually, Customer Retention Director.
Apart from customer retention skills, individuals in this field are often expected to have strong communication skills, problem-solving abilities, data analysis skills, and a customer-centric approach.
As you explore opportunities in the customer retention job market in India, remember to showcase your expertise, experience, and passion for building lasting relationships with customers. Prepare thoroughly for interviews and apply confidently to secure a rewarding career in this dynamic field. Good luck!
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