Quality Analyst ( Call & Email Audit) Henry Harvin Education

1.0 - 5.0 years

1 - 3 Lacs

noida

Work from Office

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team members & help them to implement -Auditing call ,Chats &Email Required Candidate profile Excellent verbal, written and interpersonal English communication skills Effective listening and comprehension ability is must Exp of Audit- Call , Email, WhatsApp & Chats Hands on Excel sheet format Perks and benefits Day Shift & Flexible Working Hours

Posted 1 week ago

AI Match Score

Apply

Contact Centre Manager (Operations) Cygnus Ad Consulting

5.0 - 10.0 years

3 - 12 Lacs

thane, maharashtra, india

On-site

Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 812 yrs experience in contact center/customer service ops with proven expertise in outsourced/vendor management, billing governance & social media support. Skilled in customer experience & escalation handling.

Posted 1 month ago

AI Match Score

Apply

Team / Operation Lead Lenovo

5.0 - 9.0 years

0 Lacs

karnataka

On-site

You are a part of Lenovo, a renowned global technology powerhouse with a revenue of US$69 billion. Lenovo is dedicated to delivering Smarter Technology for All and has established itself as the world's largest PC company with a wide range of AI-enabled devices, infrastructure, software, solutions, and services. Lenovo's commitment to innovation is shaping a more equitable, trustworthy, and smarter future for individuals worldwide. As a member of the team, you are expected to be self-motivated, detail-oriented, and organized. Your professional demeanor, confidence, and enthusiasm make you a valuable team player with a positive can-do attitude. You excel in maintaining composure under pressure...

Posted 1 month ago

AI Match Score

Apply

User Support APAC Lead ByteDance

5.0 - 9.0 years

0 Lacs

haryana

On-site

As the APAC Lead for ByteDance's User Support Team, you will play a crucial role in overseeing User Support operations across India and Malaysia. Your responsibilities will include leading and mentoring a group of 58 Team Leaders, ensuring alignment with global standards and excellence in delivery. You will work closely with LOB Delivery Leads to ensure the seamless delivery of specialized support scopes such as Account Security and Age Support. Additionally, you will drive performance management through regular check-ins, 1:1s, career development planning, and coaching for both direct and indirect reports. Collaboration with the Global Head of User Support is key in setting clear performanc...

Posted 3 months ago

AI Match Score

Apply

Quality Analyst Henry Harvin Education

1.0 - 5.0 years

1 - 3 Lacs

Noida

Work from Office

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team leaders & help them to implement -Auditing call ,Chats &Email Required Candidate profile 1. Excellent verbal, written and interpersonal English communication skills. 2. Effective listening and comprehension ability is must. 3. Experience - Call Audit, Email Audit, WhatsApp Audit Perks and benefits Day Shift & Flexible Working Hours

Posted 4 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.