8 Csat Improvement Jobs

Role Overview: As a Team Leader in the international BPO sector, your main responsibility will be to lead and manage a team of 30 agents in an international voice process. You will be required to achieve SLA, quality, productivity, and compliance goals while monitoring performance using KRA/KPI metrics. Conducting coaching, feedback sessions, and performance reviews will also be part of your duties. Additionally, you will handle escalations, work on improving CSAT, and coordinate with clients. Tracking various reports such as shrinkage, attrition, and adherence will be crucial, along with collaborating with QA, HR, WFM, and Training teams. Driving team engagement, maintaining discipline, and...

Job Description: We are hiring an experienced Team Leader Operations for our UK Telecom Inbound Voice Process . The ideal candidate should have hands-on experience in customer service, upselling, and people management within an international BPO environment . The Team Leader will be responsible for managing a team of advisors handling inbound UK customer calls , ensuring high levels of service quality, customer satisfaction (CSAT), and sales conversions (upselling/cross-selling) . Key Responsibilities: Manage a team of 1218 Customer Service Executives in an inbound UK Telecom voice process . Ensure delivery of CSAT, AHT, Quality, SLA, and Conversion Targets . Drive upselling and cross-sellin...

As a Team Leader in the international BPO sector, you will be responsible for leading and managing a team of 30 agents in an international voice process. Your main goal will be to achieve SLA, quality, productivity, and compliance targets. You will need to monitor performance using KRA/KPI metrics, conduct coaching sessions, provide feedback, and perform regular performance reviews. Handling escalations, improving CSAT scores, and coordinating with clients will also be part of your responsibilities. Additionally, tracking reports on shrinkage, attrition, adherence, etc., and collaborating with QA, HR, WFM, and Training teams will be crucial. Driving team engagement, maintaining discipline, a...

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team members & help them to implement -Auditing call ,Chats &Email Required Candidate profile Excellent verbal, written and interpersonal English communication skills Effective listening and comprehension ability is must Exp of Audit- Call , Email, WhatsApp & Chats Hands on Excel sheet format Perks and benefits Day Shift & Flexible Working Hours

Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 812 yrs experience in contact center/customer service ops with proven expertise in outsourced/vendor management, billing governance & social media support. Skilled in customer experience & escalation handling.

You are a part of Lenovo, a renowned global technology powerhouse with a revenue of US$69 billion. Lenovo is dedicated to delivering Smarter Technology for All and has established itself as the world's largest PC company with a wide range of AI-enabled devices, infrastructure, software, solutions, and services. Lenovo's commitment to innovation is shaping a more equitable, trustworthy, and smarter future for individuals worldwide. As a member of the team, you are expected to be self-motivated, detail-oriented, and organized. Your professional demeanor, confidence, and enthusiasm make you a valuable team player with a positive can-do attitude. You excel in maintaining composure under pressure...

As the APAC Lead for ByteDance's User Support Team, you will play a crucial role in overseeing User Support operations across India and Malaysia. Your responsibilities will include leading and mentoring a group of 58 Team Leaders, ensuring alignment with global standards and excellence in delivery. You will work closely with LOB Delivery Leads to ensure the seamless delivery of specialized support scopes such as Account Security and Age Support. Additionally, you will drive performance management through regular check-ins, 1:1s, career development planning, and coaching for both direct and indirect reports. Collaboration with the Global Head of User Support is key in setting clear performanc...

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team - Maintain defined On-call quality checks &other KPI -Provides feedback to team leaders & help them to implement -Auditing call ,Chats &Email Required Candidate profile 1. Excellent verbal, written and interpersonal English communication skills. 2. Effective listening and comprehension ability is must. 3. Experience - Call Audit, Email Audit, WhatsApp Audit Perks and benefits Day Shift & Flexible Working Hours