Posted:12 hours ago|
Platform:
Work from Office
Full Time
Job description
Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background.
Should have hands on experience with 7QC tools and should be part of feedback and coaching.
Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance.
Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience.
Required to provide detailed analysis for escalations, product and process changes/launches.
Coordinate for calibration sessions and adherence towards enhancing calibrated process performance.
Shifts timings
Should be ready to work in flexible shifts, Rotating Day and Night
Week Off
5 Days working, 2 days rotational off
Interested candidates reach out to:
Email: poojam3@hexaware.com ,
Contact: 7869304456
Regards,
Pooja
Hexaware Technologies
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