629 Quality Tools Jobs

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (...

We seek a Tool/Die Engineer with 2-3 years of experience. Requires diploma/B.E. Mechanical Eng., strong knowledge of machining processes, expertise in precision instrument handling. Responsibilities include designing, checking and optimizing tools.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement an...

Location : Kolkata Department : Quality Assurance / Process Excellence Industry : BPO / Call Center / Telecom / Customer Service Employment Type : Full-time Job Summary: We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata . The ideal candidate will lead the Quality Assurance function, drive process improvements, and ensure consistent delivery of high-quality customer service across voice and non-voice processes. You will be responsible for monitoring, auditing, and enhancing agent performance while ensuring adherence to client SLAs and compliance standards. Key Responsibilities : Lead the Quality Assurance (QA) team across telecom process...

The primary task of the Analyst is to perform testing and providing actionable insight. Through testing, an analyst will validate the various process. As he or she validates the processes, they have a checklist that will be used to capture the detailed information. Internal monthly discussion sessions are scheduled to analyze the opportunity/observation identified during the Testing period. JOB FUNCTION AND RESPONSIBILITIES: Responsibilities and Key Result Areas: Perform monthly testing for various Business Units in the Forward Servicing Analyze observations from testing and report to Team Leader Make recommendations to help reduce process related errors Track Business Unit responses for all...

WE PREFER CANDIDATES FROM LIFT/ELEVATOR INDUSTRY ONLY Job Description Quality Engineer Position: Quality Engineer Department: Quality Assurance / Operations Location: Bangalore Reporting to: Quality Head / Operations Manager Company: Elevators Company in Bangalore Role Summary: Our client (An Elevator/Lift Company) is looking for a detail-oriented and process-driven Quality Engineer to ensure that our elevator products and installation services meet the highest standards of safety, reliability, and performance. The ideal candidate will be responsible for quality planning, inspection, audits, and root cause analysis throughout the manufacturing and installation lifecycle. Key Responsibilities...

Post- Quality Manager improvements / kaizen projects Fabrication Location Pune chakan / Alandi Markal Solu Education - Mechanical Email - jobpune22@gmail.com Contact - 9356395439 Experience - 10 - 15 yrs Role & responsibilities TO monitor the work to allotted to QA Executive TO maintain drawing , specifications , standard properly supplied by the customers. To ensure calibration instruments to be done as per plan. Maintin proper ISO 9001 -2015 . Coordination with concerned dept to ensure necessary QA function Liasion with the customer's to meet necessary Quality department Analysis of data. corrective and preventive actions in conjunction with interplant as well as customer. To ensure qualit...

Post- Quality Manager improvements / kaizen projects Fabrication Location Pune chakan / Alandi Markal Solu Education - Mechanical Email - jobpune22@gmail.com Contact - 9356395439 Experience - 10 - 15 yrs Role & responsibilities TO monitor the work to allotted to QA Executive TO maintain drawing , specifications , standard properly supplied by the customers. To ensure calibration instruments to be done as per plan. Maintin proper ISO 9001 -2015 . Coordination with concerned dept to ensure necessary QA function Liasion with the customer's to meet necessary Quality department Analysis of data. corrective and preventive actions in conjunction with interplant as well as customer. To ensure qualit...

Roles and Responsibilities Conduct quality process inspections on CNC machines, ensuring compliance with industry standards and company requirements. Identify defects, anomalies, and areas for improvement through visual examination and testing. Collaborate with production teams to implement corrective actions and preventative measures to maintain high-quality products. Develop and maintain production schedules based on sales forecasts, customer demands, and inventory levels. Plan and allocate resources (materials, manpower, machines) to meet production targets. Monitor daily, weekly, and monthly production outputs against the schedule Develop and maintain documentation of inspection results,...

Quality Analyst – Domestic BPO Location: Mohali Experience: 1+ year as QA in BPO (Documented experience) Inbound/Outbound Sales experience Qualification: Graduate Salary: Up to 4 LPA 6 Days working Good Communication Skills required. Required Candidate profile Apply Now: hr.skyway603@gmail.com Contact: 7696495267 -Bhumika Gupta

NPD Fabrication QC ensures that new product prototypes, pilot builds, & fabrication processes meet the required quality standards before mass production.The role involves close coordination with design, manufacturing, and testing teams PH 8050011327

A. DUTIES AND RESPONSIBILITIES 1. Competent & experienced in quality department in a manufacturing company. 2. Good Knowledge of Quality parameters. 3. Exposure to the modern analytical equipment. 4. Deep understanding of 5S systems, QC tools & technique. 5. Ability to work on Quality control plan, QRA, FMEA etc. 6. Synergy between the float line quality teams. 7. Coordination with cold end team for glass sampling Knowledge in Quick Kaizen, Standard Kaizen, Major Kaizen. 8. Producing statistical reports on quality standards. B. SKILL REQUIREMENTS The worker/employee will need to possess the following set of skills: 1. Planning Skills. 2. Inter personnel skills. 3. Outsource manpower Manageme...

Details About the Job Opening Job Purpose: Ensure process and Product Quality Support supplier Quality Maintain compliance Drive continuous improvement Enhance customer Satisfaction Key Responsibilities: Develop, implement, and maintain quality assurance standards and procedures. Monitor and evaluate internal production processes for compliance with quality standards. Conduct internal process audits and inspections to ensure adherence to quality standards. Lead root cause analysis and corrective/preventive actions for quality issues. Collaborate with cross-functional teams to drive continuous improvement initiatives. Conduct customer complaint analysis and ensure action closure through the 8...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Role Overview: You will be responsible for applying Lean Six Sigma methodologies and change management principles to execute projects efficiently. Your role will involve creating FMEA, Process Maps, VSM, and utilizing relevant Quality tools at the Green Belt level. Additionally, you will be expected to have expertise in Power Platform Tools, VBA Macros, Generative AI, RPA Tools, and possess excellent knowledge of MS Office, particularly MS Excel & PowerPoint. Training delivery on green belt level six sigma concepts and strong analytical skills will be essential for this role. Key Responsibilities: - Utilize Lean Six Sigma methodologies and change management principles to execute projects - C...

As an Analyst at our company, your primary task will be to perform testing and provide actionable insights. You will validate various processes using a checklist to capture detailed information. Additionally, you will participate in internal monthly discussion sessions to analyze opportunities and observations identified during the testing period. Your key responsibilities will include: - Performing monthly testing for various Business Units in the Forward Servicing - Analyzing observations from testing and reporting to the Team Leader - Making recommendations to reduce process-related errors - Tracking Business Unit responses for all findings identified from the testing - Liaising with Mana...

Hiring for a Quality Analyst (technical Voice support) Skills - Hands-on exp in Service Desk domain and auditing calls Minimum 2 years exp as a QA CTC - Up to 6LPA Location - Pune Graduates only US Shifts Immediate joiners DM - 8529546798 (Divisha)

Hiring for Quality Analyst Designation: Quality Analyst Shifts : Night Shifts Exp : Minimum 2 years of experience required Budget : 6.5 LPA (including 10% variable pay) Location- Ambattur, Chennai Please call Hemant 9715166618 for more info. Responsibilities for Quality Analyst Conduct regular evaluations of technical support interactions, to assess adherence to quality standards and service level agreements (SLAs). Identify trends, patterns, and recurring issues in customer interactions, and provide actionable insights to management for process improvements and training initiatives. Develop and implement quality assurance (QA) processes, guidelines, and evaluation criteria to ensure consist...

Post - Asst. Manager QMS Skills -+ QMS , IATF , ISO , Rubber hose , tube Email jobpune22@gmail.com Experience - 8-10 years Education - BE/ B-tech/ DME Contact - 9356395439

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tool...

As a Unit Manager in the Business Excellence Team at MetLife, you will be responsible for driving operational efficiency and continuous improvement initiatives within the organization. You will leverage your technical skills, including Lean Six Sigma Green Belt Certification, applied knowledge of Lean/Six Sigma methodologies, and experience in change management to lead projects aimed at enhancing quality and productivity. Your role will involve creating FMEA, Process Maps, VSM, and utilizing various quality tools at the Green Belt level. Proficiency in Microsoft Power Platform Tools, VBA Macros, Generative AI, Tableau, and RPA Tools will be essential for data analysis and process optimizatio...

Experience: 2 - 6 Years Preferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater Noida Education: Any Graduate - Any Specialization, PG - Any PG Course Other Certification: For QA-English - No certification required No of openings: 4 Industry Type: BPO Role: Quality Analyst Shift: US Shifts Role Overview We are seeking a full-time, on-site Quality Analyst to monitor English calls. Key Responsibilities: Should have strong oral & written communication in English language Should be target oriented Ability to provide clear guidance and direction to the associates for performance improvement. Ability to monitor calls and provide feedback with coaching advice. Should be known to qualit...

Designation : Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedback with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes iden...

Role & responsibilities Implement and maintain Process quality assurance processes and procedures. Analyze data to identify process failure trends, root causes of issues, and areas for improvement. Conduct audits and inspections to assess compliance with quality standards. Develop and implement corrective and preventive actions to address quality issues. Train and mentor team members on quality standards and procedures. Provide guidance and support to junior staff and production operators. Good knowledge on Diagnostic tools and knowledge of Failure modes. Preparation of MIS Reports - Dashboard, Power Point Presentation, In house rejections documents for Senior Management Reviews. Process, Pr...