Job Summary This position will be responsible for timely & accurate billing adjustment and processing corrections for Operations, Customer Service, Collections, Billing Control, Business Development, or the external customer as and when there is an issue with the invoice in the system. Setting up of approval queues as per request received & responsible for running monthly, quarterly, and yearly volume discount rebate reports for GFF so the issuance of rebates is accurate for our customers. This position, requires, exceptional attention to detail, problem solving & judgment, basic research and analysis for which procedures may not always exist. Skills Analytical, problem-solving and research skills with an eye for detail. Must be resilient when working to resolve billing discrepancies. Prompt follow up skills & must be able to work independently. Strong Customer Orientation, understanding customer services issues. Need to comprehend and cater to respective email requests accordingly. Prerequisites Graduate/ Post graduate in any discipline. Proficient using Microsoft Office Suite of tools (Excel, Word, Outlook) Excellent written and verbal communication skills. Knowledge of SCS & Freight Forwarding would be an added advantage.

Key Responsibilities Act as a liaison between Associates and Supervisors Delegate / Assign tasks to associates Coach associates to maintain service levels Shares skill and knowledge with associates while addressing questions regarding the systems and work Stays current on service features and system enhancements through formal and informal Training Assist and support associates with difficult work-related situations Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction. Responsible for providing assistance to resolve any problems that arise in the department. Prioritize the workflow to meet the deadlines of the department. Communicates to Supervisor any issues or problems that need escalation or management attention. Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department. Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place. Reviews processes to ensure efficiencies are maximized within the department. Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit Assist with creation and/or maintenance of work instructions KPIs, and internal measurements Assist with client presentations Train employees as required Participate in client meetings as required Special projects as required Supervises and Develops Others Is expected to be the leader of the work group Determines employees training needs to produce continuous development plans Provides on-going feedback and support to improve performance Holds others accountable to established performance levels to achieve individual and group goals Resolves individual and group performance issues in accordance with UPSs policies and procedures in a timely manner to motivate and foster teamwork Skills set required. Must have effective and professional communication skills to work with internal and external customers Must be a team builder who facilitates cooperation Ability to work independently, make sound judgments, without supervision based on the needs of the process Willingness to accept change and perform additional duties as assigned according to business requirements Ability to consistently exhibit leadership and team building skills to ensure compliance to departmental and organizational objectives Prerequisites Graduate/ Postgraduate in any discipline. Strong knowledge of AP processes, ERP systems Oracle and MS Excel. Required experience & strong knowledge of CargoWise, E2K,etc. Preferred knowledge of Compliance Audits(ISPC,GDPR) Understanding of Sox controls, self-audits and handling corporate audits in the previous roles. Proficient using Microsoft Office (i.e. Advance Excel, Word, Power BI & Powerpoint) is preferred. Team Management experience, if any will be preferred. Excellent problem-solving skills & Strong customer orientation. Excellent verbal and written communication skills Self-Driven, Influence and Persuasion Ability to effectively perform audit functions. Ability to identify training opportunities. Ability to thrive in a team environment. Acquired systems knowledge and certification as required. Ability to effectively communicate with all levels of the UPS Supply Chain group personnel. Applicants should have a minimum of two years experience in Accounts Payable, with demonstrated skills in team management and process oversight.

Job Summary This position will be responsible for the timely & accurate billing /correction of invoices for SCS or Freight business unit. Will require to read and interpret the rates for each shipment based upon the contract and validate the charges have been input correctly. For this position, requires, exceptional attention to detail, problem solving & judgment, basic research and analysis for which procedures may not always exist. Job Duties Control daily receipt of shipment notices, enter a control log and document steps until invoice is generated. Constantly reviewing the contract for each shipment to ensure all charges are present and accurate. Interaction and research with the setup group when discrepancies are discovered on charges. Timely release requests for charges associated with each shipment from UPS applications. Detailed emails required to ensure all proper documents are accounted for. Investigate invoice errors and process corrections in the proper method. Gathering and transmission of data to ensure reporting tools are generated accurately. Create reports and gather data from multiple sources on an as needed basis. Job Specific Responsibilities Each shipment is uniquely rated / priced. The position will require to review the shipment details & charges to ensure only contractually agreed upon charges have been entered. Should errors be discovered after the invoice is generated, will require to process the correction. Overtime may be necessary, and the scheduled hours may change due to the needs of the department. Skills Analytical, problem-solving and research skills with an eye for detail. Must be resilient when working to resolve billing discrepancies. Prompt follow up skills & must be able to work independently. Strong Customer Orientation, understanding customer services issues. Need to comprehend and cater to respective email requests accordingly. Prerequisites Graduate/ Post graduate in any discipline. Proficient using Microsoft Office Suite of tools (Excel, Word, Outlook) Excellent written and verbal communication skills. Knowledge of SCS & Freight Forwarding would be an added advantage.

Flexible/rotational shifts (5 days working) Summary: Collections Specialists (Grade 9) will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed, and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job duties and responsibilities: Identifies and resolves basic and routine issues impacting payment collections Overcomes customer objections concerning payments and assists them in understanding their account terms Utilizes payment options and negotiates payment arrangements Follows prescribed escalation procedures Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs Submits recommendations to write-off account balances Monitors and maintains assigned queue of customer accounts Keeping and improving customer relations Prepare & publish reports to senior management as required Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills: Strong verbal and written communication skills (REQUIRED) , with the ability to effectively and professionally present information and respond to questions Excellent analytical and problem resolution skills Desire to work in a position requiring extensive phone and email communication Ability to work in a highly measured, fast-paced, production environment Working knowledge of MS Office and databases Bachelors degree Prior inbound/outbound calling experience - Preferred Accounts Receivable, Collections, Billing knowledge REQUIRED . Comfortable to work in any shift timings as per process requirements

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages He/She may direct the work of others and provide instruction and guidance to less experienced employees This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned He/She may deal with confidential material on a regular basis.

As a Solutions Consultant in a Fortune 500 global company, youll develop a deep understanding of customer processes, goals, and challenges, working to position UPSs technology-enabled logistics and supply chain solutions effectively in the market. In this customer-facing role youll collaborate closely with Business Development and Sales teams to identify opportunities, deliver customized solutions, and support onboarding and adoption. Youll combine consultative selling, solution design, and implementation support to drive measurable value for both the customer and UPS. Leveraging UPSs global capabilities, this role requires both strategic thinking and strong execution, including regular field visits and ownership of revenue and performance targets. Key responsibilities Collaborate with Sales and Business Development teams to understand customer needs, identify opportunities, and shape tailored logistics and supply chain solutions Lead solution design discussions, present proposals, and demonstrate UPSs value through data-backed insights and business cases Support implementation by coordinating with internal teams and customers, ensuring a smooth onboarding experience Deliver training to both customers and sales teams on UPS technologies and best practices Maintain accurate documentation of activities (meetings, training, reports) in CRM and project management tools Monitor solution performance and customer satisfaction to drive continuous improvement and long-term success Your benefits We offer a competitive salary, performance-based incentives, career growth opportunities and a supportive team culture. Your qualifications & experience Degree level qualification in Business, Supply Chain Management, Engineering, or related field (MBA preferred) 2-5 years of experience in logistics, technology-enabled solution selling or supply chain consulting Proven ability to translate complex business problems into practical, tech-enabled logistics solutions Familiarity with digital logistics platforms, WMS/TMS, or supply chain automation tools Excellent communication, presentation and stakeholder management skills Comfortable leading customer discussions, influencing decisions and managing multiple priorities.

He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires. Skills Required: Strong in depth Manual Billing and Incentives knowledge. Excellent written and verbal communication skills To work on own initiative as well as part of a team Able to prioritize workloads Attention to detail Ability to work to deadlines Must be customer focused Knowledge of MS Office Job Duties and Responsibilities: Communicate with AFC Contacts, WWF team, Countries, F&A teams and Account Executives Identify training areas and coordinate with the Supervisor for the necessary trainings To comply with UPS policies, Data security, and SOX compliance related policies Monitor workflow to plan work schedule as per the SLA requirement and the volume. Conduct Monthly Product Knowledge test for the entire team. Follow up with Countries to get the resolution. Ad hoc billing requests from Countries. Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement. . Europe Import billing knowledge required.

Department - US Pricing Support Shift timing: 1800 hrs. to 0300 hrs. Job Duties Deals with huge enterprise customers. Customized Contracts are prepared as per customer requirement to implement the incentives/rates in the system. Analyzing the request prudently and amending the contract in accordance with the pricing request as per agreed timelines. Processing contracts for new and existing UPS customers, auto-renewal of expired contracts and contract cancellation for non-shipping customers Scheduled start time and working hours maybe changed based on workflow and needs of the operation. 100% Quality is the essential factor. Processing is time sensitive and requires timely action on each and every work allocated. Employee Skill Requirement: Knowledge of UPS Incentive Administrative System would be an advantage. Eye for detail & Good accuracy. Good analytical skills. Flexibility and ability to perform tasks within tight timeline. Fluent in English (speaking/writing). Good knowledge of MS Excel. Excellent track record of leave planning. Flexibility to extend/change shift when necessary. Strong customer orientation, understanding customer issues. Good keyboard skills required. Graduate/Post graduate in any discipline.

This position is specifically demanding German speaker having minimum B2 Level Certification, This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages. He/She may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. He/She may deal with confidential material on a regular basis. German Language : User should be fluent in German Language (Reading/Writing/Speaking) Goethe Certification Level B2 Required. Accounting Knowledge: The candidate should have a good understanding of accounting principles. A Bachelor's degree in Commerce (B. Com) is preferred. Experience: A minimum of 1 years of experience in a Multinational Corporation (MNC) or Business Process Outsourcing (BPO) is required. Computer Applications: The candidate should have hands-on experience with computer applications, particularly Microsoft Office. Typing Speed: The candidate should have a minimum typing speed of 30 words per minute (WPM). Excel Proficiency : The candidate should have a good understanding and proficiency in using Microsoft Excel. Additional Responsibilities Managing reconciliation of the Duty Sub General ledger entries Reconciling Custom Import financial statements against the Invoices billed to the UPS Customers Reviewing Import Charges Billed and ensure the accuracy for the same Interpreting and analysing financial information available in Revenue Data Mart or Financial Data Mart Collaborating with various departments such as Country Brokerage, Country F & A team, Accounts Payable team, and various internal billing departments Performing account analysis to ensure that journal entries and balances are correct Reconciling accounts with the general ledger Gathering supporting documentation and performing recordkeeping Reporting any fluctuations and variances Assisting the team with accounting issues and queries Accurate prepare weekly reports and share the same with the Stake holders.

This position conducts statement research, updating, and correcting supplier invoices. This position is responsible for daily researching open credit and missed disconts. This position uses excellent communication skills to achieve necessary understanding.

This position conducts statement research, updating, and correcting supplier invoices. This position is responsible for daily researching open credit and missed discounts. This position uses excellent communication skills to achieve necessary understanding.

Job Summary: The CBIA specialist will be responsible to handle high dollar request, audit RNTs and other sub-processes. Responding customer inquiries concerning their invoices, meeting the department performance criteria. The position mandates emphasis on quality and a positive customer experience for both internal and external customers. He/She will be responsible for communicating information and clarification to Site Management team, Senior leadership, Customer, Pricing, F&A, Business Development and OTC team. Job Duties: Handle huge and complex data for the high profiled customer. Calculate and process billing adjustment rebates to resolve the incorrect billing. Timely follow-up on the approvals with AE's and management. Handle various special projects. Assist and respond to customer and internal customer on the inquiries/queries concerning their invoices. Explains in detail the calculation methodology to the sales force so they can present to the customer if required. Handling various process reports. Conducting trainings and PKTs. Extending floor support and give constructive feedbacks. Skill Requirement: Excellent written and communication skills Excellent interpersonal skills Analytical and problem solving skills Self-motivation and the ability to work on your own initiative Must possess advance reasoning and research skills Decision making skills Customer focused Prerequisites: Graduate/ Post graduate. Degree in finance & accounting will be preferable Knowledge of MS office Must have minimum 2 years of billing knowledge. Good logical reasoning, thought process and analytical skills.

Job Summary This position monitors the overall Quality System status of the distribution center. This position acts in compliance to drug, medical device, and local regulations. Ensures quality processes are maintained through the implementation of procedures, training, and regular inspections. Responsibilities: Ensures all staff is trained in their respective job functions, including GMP Writes and revises Standard Operating Procedures as required Conducts regular inspections of the facility and recordkeeping, including summarization and reporting of findings Coordinate or assist with corrective actions and preventative measures Communicates with clients and provides information during external auditsLiaises with Health Canada officials during regulatory audits Provides feedback and assistance to Customer/Client QA related questions and concerns Monitors the processes and systems within the Department to ensure regulatory compliance and effective operation Investigates discrepancies and problems, and advise the appropriate individuals of the findings Assists in development of pro-active strategies as a preemptive measure against potential future problems with systems or processes Completes NCR reports and change control requests and provide necessary follow-up Performs maintenance, support, and continuous improvements of Quality Systems QPIC designation duties Qualifications: Pharmaceutical, healthcare or food industry experience - PreferredQuality Assurance experience - Preferred Bachelors Degree in Science related field (or internationally comparable degree) required - Preferred - QPIC/AQPIC designation - Preferred