F&A Team Leader

Key Responsibilities

• Act as a liaison between Associates and Supervisors
• Delegate / Assign tasks to associates
• Coach associates to maintain service levels
• Shares skill and knowledge with associates while addressing questions regarding the systems and work
• Stays current on service features and system enhancements through formal and informal Training
• Assist and support associates with difficult work-related situations
• Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction.
• Responsible for providing assistance to resolve any problems that arise in the department.
• Prioritize the workflow to meet the deadlines of the department.
• Communicates to Supervisor any issues or problems that need escalation or management attention.
• Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department.
• Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place.
• Reviews processes to ensure efficiencies are maximized within the department.
• Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit
• Assist with creation and/or maintenance of work instructions
• KPIs, and internal measurements
• Assist with client presentations
• Train employees as required
• Participate in client meetings as required
• Special projects as required

Supervises and Develops Others

• Is expected to be the leader of the work group
• Determines employees training needs to produce continuous development plans
• Provides on-going feedback and support to improve performance
• Holds others accountable to established performance levels to achieve individual and group goals
• Resolves individual and group performance issues in accordance with UPSs policies and procedures in a timely manner to motivate and foster teamwork

Skills set required.

• Must have effective and professional communication skills to work with internal and external customers
• Must be a team builder who facilitates cooperation
• Ability to work independently, make sound judgments, without supervision based on the needs of the process
• Willingness to accept change and perform additional duties as assigned according to business requirements
• Ability to consistently exhibit leadership and team building skills to ensure compliance to departmental and organizational objectives

Prerequisites

• Graduate/ Postgraduate in any discipline.
• Strong knowledge of AP processes, ERP systems Oracle and MS Excel.
• Required experience & strong knowledge of CargoWise, E2K,etc.
• Preferred knowledge of Compliance Audits(ISPC,GDPR)
• Understanding of Sox controls, self-audits and handling corporate audits in the previous roles.
• Proficient using Microsoft Office (i.e. Advance Excel, Word, Power BI & Powerpoint) is preferred.
• Team Management experience, if any will be preferred.
• Excellent problem-solving skills & Strong customer orientation.
• Excellent verbal and written communication skills
• Self-Driven, Influence and Persuasion
• Ability to effectively perform audit functions.
• Ability to identify training opportunities.
• Ability to thrive in a team environment.
• Acquired systems knowledge and certification as required.
• Ability to effectively communicate with all levels of the UPS Supply Chain group personnel.
• Applicants should have a minimum of two years experience in Accounts Payable, with demonstrated skills in team management and process oversight.