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Hexaware Technologies
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Team Lead_ International Telecom Inbound Process_Navi Mumbai

Team Lead_ International Telecom Inbound Process_Navi Mumbai

Hexaware Technologies

3 - 7 years

3 - 7 Lacs

Navi mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

inbound customer service lead bpo voice international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should have minimum 5+ years of experience in BPO.
Should be designated as a Team leader for at least 2 years on papers.
Experience in International inbound experience is Mandatory.
Telecom experience would be an added advantage
Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT.
Should be aware of Occupancy and Utilization formulas.
Candidate should be good in communication.
Location: Preferred Navi Mumbai Based Candidates.

Interested can share resume on -

7869304456, OR on

poojam3@hexaware.com

Regards,

Pooja

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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Team Lead_ International Telecom Inbound Process_Navi Mumbai