Required Driving licenses. Required Police clearance certificate. Required Area navigational knowledge. Show more Show less

Qualification: Minimum 12th pass preferably Graduate. Experience: 3-4 years of experience from Service Centre background. Age:25 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages.

Qualification: Minimum 12th pass preferably Graduate. Experience: 3-4 years of experience from Service Centre background. Age:25 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages.

Role & responsibilities: Drive the Area revenues through effective sales process management for all products (DP, International, Retail, Cargo, E-Retail) and revenue enhancement via channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) Growth in Area Revenues % achievement on product-wise revenue and channel wise revenue targets in the Area (for all products) Achievement of yield targets (Yield / piece) for all products Drive Market Growth % increase in revenues from certain identified Industry Segments (e.g. Automotive, Life Sciences, etc.) / identified customers within the Area Drive enhancement in revenues via channel partners in the Area Revenue targets achieved as per plan through RSPs and other channel partners Ensure timely collections for the Area Logic Remittance target Account Receivables (% reduction in receivables in excess of 60 days, 90 days, 150 days) Drive Sales capability, productivity and adherence to process Adherence to Sales KPIs Ensure Effective Development of New Products Support in new Product Development and launch in Area as per plan Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Drive employee morale and engagement Employee Attrition (%) Preferred candidate profile: Any graduate with Logistic sales experience

Qualification: Minimum 12th pass preferably Graduate. Experience: 3-4 years of experience from Service Centre background. Age:25 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages.

Job Title: Regional Safety Officer (RSO) Reports To: Chief Safety Officer Location: Ahmedabad About Blue Dart Express, India: Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 55,000 locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever evolving logistics environment. Position Overview: The Regional Safety Officer (RSO) is responsible for executing the safety strategy laid out by the Chief Safety Officer (CSO) within their assigned region. The RSO will focus on hands-on implementation, ensuring safety programs are adhered to, and all minor/major accidents and fatalities are reported accurately and timely. The RSO will conduct regular risk assessments, drive safety training and awareness programs, and ensure compliance with both national safety regulations and Blue Dart's internal policies. The role requires close collaboration with branch heads and other regional teams to ensure seamless integration of safety initiatives. Key Responsibilities: Safety Implementation and Monitoring: Implement the company’s Safety Management System (SMS) within the region, ensuring alignment with national standards and policies set by the CSO. Oversee regional safety programs, ensuring strict adherence to safety policies for all ground operations, including two-wheelers, four-wheelers, and long-distance vehicles. Ensure that all safety norms are followed consistently across all levels within the region, working with operational and HR teams. Risk Management and Incident Prevention: Conduct regular risk assessments and inspections across the region to identify potential safety hazards. Lead initiatives to reduce accidents and ensure all minor/major accidents and fatalities are reported to the CSO. Work with regional teams to monitor the effectiveness of AI-driven safety tools and gadgets, ensuring proper usage for accident prevention. Incident Reporting and Root Cause Analysis: Manage the regional digital incident reporting system, ensuring that all accidents, near-misses, and fatalities are promptly reported and investigated. Collaborate with the CSO in conducting root cause analysis of significant incidents, ensuring that corrective measures are implemented and tracked for effectiveness. Digitalization and Safety Tools: Support the integration of digital safety technologies (e.g., telematics, GPS, AI-based monitoring) in vehicles and ensure that safety tools are functioning correctly. Ensure regional teams are properly trained on the use of digital tools and that safety-related data is accurately captured and reported. Safety Training and Awareness: Conduct regular safety training for employees and contract staff, focusing on vehicle safety, PPE usage, emergency protocols, and compliance with Blue Dart’s safety standards. Lead regional safety awareness campaigns, ensuring all personnel are actively engaged in safety initiatives and understand the importance of adhering to safety guidelines. Compliance and Audits: Conduct regular safety audits to ensure compliance with national safety regulations and Blue Dart’s internal standards. Address any compliance gaps identified during audits and ensure continuous improvement in the region's safety practices. Collaboration and Reporting: Provide regular incident reports (including minor/major accidents and fatalities) to the CSO, ensuring transparency in safety management. Collaborate with branch heads, HR, and Operations to ensure safety programs are integrated into daily operations. Act as the primary regional contact for external audits and regulatory inspections. Key Qualifications: Education: Bachelor’s degree in safety management, Occupational Health, Engineering, or related fields. Relevant safety certifications (e.g., NEBOSH, ISO 45001) are preferred. Experience: 5 - 8 years in safety management, with at least 3 years in a regional or supervisory role within logistics or transportation. Skills: Proficiency in digital safety tools, incident reporting, risk management, and the ability to lead regional teams in executing safety programs. Attributes: Operational Excellence: Strong focus on the practical implementation of safety protocols and procedures. Ability to ensure operational compliance with safety standards across all levels within the region. Incident Reporting and Root Cause Analysis: Strong skills in investigating accidents and incidents, conducting thorough root cause analysis, and implementing corrective measures to prevent future incidents. Proficiency in managing digital incident reporting systems and ensuring timely and accurate reporting. Risk Assessment and Hazard Identification: Ability to conduct regular risk assessments, safety audits, and inspections to identify hazards and implement preventive measures. Knowledge of risk factors specific to logistics and transportation operations, particularly ground vehicle safety. Communication and Collaboration: Strong interpersonal skills to collaborate with branch heads, HR, operations teams, and external stakeholders to ensure alignment on safety objectives. Ability to communicate safety protocols and training needs effectively to ensure understanding and adherence. Training and Development: Ability to design and deliver safety training programs, focusing on key topics like vehicle safety, PPE usage, and emergency protocols. Proficiency in ensuring contract staff and third-party vendors are aligned with company safety standards. Attention to Detail and Compliance: Keen attention to detail when conducting safety audits and inspections, ensuring that all areas meet regulatory and company-specific standards. Ability to maintain comprehensive records of safety audits, training sessions, and incidents. Technological Proficiency: Familiarity with AI-driven safety tools, GPS tracking systems, telematics, and digital monitoring technologies to enhance safety across vehicles and personnel. Ability to ensure the correct usage of digital tools by regional teams and monitor their effectiveness. Problem-Solving and Decision-Making: Quick thinking and practical problem-solving skills in addressing safety-related challenges on the ground. Ability to make timely decisions to mitigate risks and address incidents promptly. Team Leadership and Motivation: Ability to lead, motivate, and guide regional safety teams, ensuring they are fully equipped to enforce safety standards and respond to incidents. Foster a proactive safety culture within the region by engaging with all operational staff. Show more Show less

Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key accounts Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart Develop deep understanding of the client’s business needs to identify the best manner of designing and positioning Blue Dart’s services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc Ensure retention and revenue growth from the assigned key accounts; Track their revenues on a regular basis and take corrective actions, if any, to achieve the revenue targets Provide timely service delivery to all assigned key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc. Proactively track shipments of key accounts and ensure timely deliveries to such customers Organize priority delivery and special pickups for key accounts, in collaboration with operations, as and when required Handle calls within the stipulated timelines and ensure adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required; Make quarterly presentation to the customers and share NSL data with them on a monthly basis Ensure handling of claims of key accounts as per the company policy/objectives Show more Show less

Roles and Responsibilities of TSR : Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Self grooming and upgradation of product and operations knowledge Sharing Competition information About BD ∙Be part of an organization synonymous with efficiency and trust. ∙Elevate your career in a fast-paced environment that offers growth and attractive compensation. ∙Join a globally recognized brand committed to innovation and service excellence, fostering a supportive and inclusive work environment. Requirements ∙Dependable, friendly, and tech-savvy individuals with a two-wheeler & valid license ∙Age: 19-28 years ∙Qualification: SSLC/10th Pass ∙Geographical Area Knowledge ∙Basic English communication required (Read, Write, Speak) Smartphone: Access to a smartphone for task management and communication Show more Show less

Manager Accounts Payable Function Accounts Payable Reporting to Regional Controller Purpose Lead all activities pertaining to accounts payable in the region Key Responsibilities Responsibilities Operational Drive all accounts payable transactions in the region Ensure adherence to set standards for Accounts Payable process Ensure timely payments through effective implementation of all key processes within Accounts Payable function in the region which includes Bill Booking, Invoice Verification and Payments Drive timely and accurate payment processing to PDAs, DAs and RSPs in line with agreements Coordinate with the Regional Fleet to monitor all contracts with vehicle suppliers and maintenance contracts and conduct payment processing as per the contracts; tally payments with bills raised in the GNMS system Ensure timely and accurate processing of payments for all regional materials procurement (i.e. other than Capex procurement) Liaise with the government officials to process all payments related to tax on the movement of goods, interstate levies, octroi, N-form payments, customs duties etc. as per the defined regulatory norms Ensure effective maintenance of records of accounts payable for analysis of variances and tracking with respect to regional budget Ensure compliance to statutory requirements and respond appropriately to audit queries People Provide support and direction to team members through effective monitoring, review of performance parameters and provision of periodic feedback Coach subordinates to develop their capabilities Show more Show less

Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Age : 20 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License)- High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Qualification : Minimum 12th pass preferably Graduate. Experience : 3-4 years of experience from Service Centre background. Age :28 to 32 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Qualification : Minimum 12th pass preferably Graduate. Experience : 3-4 years of experience from Service Centre background. Age :28 to 32 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less

Purpose Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC Key Responsibilities Responsibilities Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support service quality and excellence in the PUD/ DC Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Efficient handling of exceptions in the PUD/ DC % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for ensuring all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the ground hub Key Responsibilities Responsibilities Handle all mail communications (with internal & external customers) at the Ground Hub; Responsible for mail reverts and coordination with relevant departments (PUDs, warehouses, origin etc) for the same Monitor exception cases at the Ground Hub (e.g. unidentified shipments, undelivered shipments, SLAH, Regulatory hold cases etc.) and follow up with operations for corrective actions Responsible for customer service support at the Ground Hub to ensure provision of quality services to all Blue Dart customers (if applicable); Also coordinate with the Regional Customer Services Team as and when required Track all shipments for the Ground Hub and update operations teams in cases of delays, route changes or any other exceptions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective action Monitor gaps in regulatory compliance and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the Ground Hub Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the Ground Hub Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support service quality and excellence in the Ground Hub Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Efficient handling of exceptions in the Hub % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC Key Responsibilities Responsibilities Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support service quality and excellence in the PUD/ DC Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Efficient handling of exceptions in the PUD/ DC % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC Key Responsibilities Responsibilities Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support service quality and excellence in the PUD/ DC Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Efficient handling of exceptions in the PUD/ DC % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift Key Responsibilities Responsibilities Operational Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for Ensuring timely and accurate connections of shipments onto the approved ground network Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift Manage connections of daily inbound and outbound shipments on the rail network In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift Coordinate with check-posts and nakas for clearance of shipments Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same Ensure availability of sufficient vehicles during the shift for inbound / outbound operations Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs Oversee vehicle placement at bays and monitor the tally and loading operations during the shift Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same Handle all internal/ external communications during the shift for smooth operations Check and revert on mails from management, in conjunction with relevant departments Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance Conduct daily staff briefings, including communication regarding any operational changes in the shift Support the Head – Ground Hub in shift planning Ensure safe handling of all shipments and report any damage cases to the origin Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc. Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally Responsible for generation of all MIS related to Ground Hub operations during the shift People Provide direction, guidance and support to the employees to help them discharge their duties effectively Ensure capability building for the team Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Ensure service quality and excellence in the Ground Hub Timely connectivity of inbound loads to the PUD / DCs (% compliance) % Stock lying at hub (SLAH) Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit: Number of instances of misroutes and misconnections Ensure Network Health in the shift Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles) in the shift % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for entire fleet management in the Ground Hub in terms of ensuring availability of sufficient vehicles for runs, market hiring of vehicles and ensuring vehicle capacity utilizations Key Responsibilities Responsibilities Monitor daily fleet requirements and ensure timely availability of vehicles for all network and feeder runs as per Ground Hub requirements Monitor daily allocation of vehicles for various runs Ensure optimum fleet utilization (for vehicles originating from the Ground Hub) for network and feeder runs Undertake market hiring of vehicles as and when required; Work towards minimizing the market hiring of vehicles through effective planning Analyze past trends and future volume projections to identify requirements of additional fleet and coordinate with the Regional Fleet Team for the same Support Regional Fleet Manager in activities related to vendor evaluations, rate negotiations and empanelment (if required) Administer a comprehensive vehicle maintenance and repair program for all vehicles (company owned and contractual) at the Ground Hub Ensure branding of all vehicles as per the company norms Ensure adherence to regulatory compliances like fitness certificates, driver licenses, statutory compliances, etc. for all vehicles; Ensure conduct periodic audits to check the same and take corrective actions (if any) Allocate sufficient staff i.e. drivers for network runs and feeder runs and conduct daily briefings for drivers Monitor drivers performance and ensure adherence to Blue Dart norms by them Ensure conduct of regular safety trainings for drivers for ensuring safety of personnel and shipments Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Ensure cost effective procurement of fleet in the Hub Adherence of fleet procurement cost per kilometer within set threshold level % reduction in market hire costs Ensure fleet availability and utilization in the Hub % adherence to timelines for availability of fleet (network and feeder runs) % Fleet utilization of fleet in the Hub (network and feeder runs) Ensure fleet health and proper maintenance Conduct of repairs and maintenance programs for fleet (as per plan) Conduct of periodic vehicle audits in terms of necessary paperwork, PUC, Driver licenses, road worthiness etc Branding of vehicles in the Hub % Deviations from branding guidelines (as per branding audit) Ensure regulatory and statutory compliances for Fleet % compliance to all applicable statutory and regulatory requirements for fleet % licenses expired or not renewed as per timelines Costs incurred by company on account of any regulatory non-compliance of fleet Fleet operators (drivers) development and safety Conduct/ delivery of safety trainings & briefings as per plan for drivers Cases of fleet breakdown, accidents, etc. reported Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Purpose Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC Key Responsibilities Responsibilities Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support service quality and excellence in the PUD/ DC Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT) Efficient handling of exceptions in the PUD/ DC % exception cases resolved within defined TAT Number of cases of priority shipments and urgent shipments not delivered Support in regulatory compliance cases Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured Ensure customer satisfaction Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Show more Show less

Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Age : 20 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler Should possess a valid DL (Driving License) High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages. Show more Show less