1198 Call Monitoring Jobs - Page 13

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the ...

Call Quality Audit: Jobtitle: Soft Skill Quality Audit and Language Coach WorkLocation: Shriram Gateway- Perungulathur Noof Positions: 5 Shift Time : Night Shift(5.30 PM to 2.30 AM) Expectations: Experience in Coaching/Training Delivery Should be open to work in any shift. Enjoy challenging and diverse workassignments in a fast-paced environment. Rolesand Responsibilities: Monitor calls and emails on communicationand soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc. RequiredSkills: Excellent Communication Skills (Written & Verbal) Strong knowledge of customer care processesand technique...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Provide feedback to agents on their performance during calls. Monitor calls for quality assurance purposes, identifying areas of improvement. Perform quality monitoring activities to maintain high-quality service delivery. Office timings: 10am to 8pm. week off: Rotaional (sat & sun compulsory working )

We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience. Role & Responsibilities: Monitor and evaluate inbound and outbound calls for quality, compliance, and adherence to company policies and procedures. Analyze call recordings and customer interactions to assess agent performance. Provide timely and constructive feedback to agents to improve call quality and customer satisfaction. Develop and maintain quality assuran...

As our Customer Support Executive, you will be responsible for handling and responding to all booking/trek preparation queries, logistics related queries, collecting feedback from our registered participants and acting as a link between the customers and the Ground Team This is a people-first role which would require you to switch between different mediums of communication throughout the day- WhatsApp, phone call, email You will also be responsible for collecting and collating feedback from our participants after their treks and presenting it to the Operations Team in a timely manne Skills: Since this position involves extensive interaction with people, excellent communication skills (Hindi ...

CentoCode is looking for Litigation & Regulatory Leadership Role to join our dynamic team and embark on a rewarding career journey Vision: Leaders often have a clear vision or a sense of direction for their group or organization They set goals and objectives and inspire others to work toward a common purpose Decision-Making: Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being They must consider information and input from various sources to make informed choices Communication: Effective communication is a critical leadership skill Leaders must convey their vision, expectations, and goals clearly to their team or followers They ...

Lead and mentor a team of 25 50 outbound calling agents , most likely with experience in domestic EdTech calling setups. Conduct live call monitoring, offer real-time coaching, and manage escalations to maintain quality and conversion standards. Develop and refine outbound calling scripts and strategies for high-impact performance. Utilize CRM tools and auto-dialers for campaign tracking and optimization. Collaborate with product, sales, and marketing teams to align lead database, messaging, and campaign objectives. Oversee recruitment, onboarding, and continuous training to build scalable outbound teams. Leverage insights to drive improved metrics and engage effectively across verticals. Re...

IT WORLD is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criticism Excellent commun...

Microland Limited is looking for Diploma Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Position Overview: We are seeking a Quality Auditor to verify call recordings of dealers placing orders via trading terminals. This role ensures that all recorded calls comply with regulatory standards and internal policies, maintaining the integrity and accuracy of trading transactions. Role & responsibilities: Review and audit recorded calls between dealers and clients for order placements. Ensure that calls are clear, complete, and accurately reflect the transaction being conducted. Ensure compliance with financial regulations (e.g., SEBI) and internal policies. Identify and report discrepancies or non-compliance issues. Prepare and maintain detailed audit reports. Collaborate with compli...

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Analyst Qualifications: BE Years of Experience: 3 to 5 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty...

Job description Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve cus...

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Senior Analyst Qualifications: BE Years of Experience: 5 to 8 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define w...

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warran...

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...

International BPO Hiring for Quality Assurance / QA / Quality Analyst Min. 3 - 4 Years overall Experience (2 Years as Quality Analyst) Salary up to 6.5 LPA Mail - Qualitydemographic@gmail.com Required Candidate profile Must have 2 years of Experience as a Quality Analyst in an International BPO Call & WhatsApp HR Shweta - 7020527305 Email Ur CV - Qualitydemographic@gmail.com

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships wit...

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships wit...

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, qu...

The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on qua...

-Monitor and evaluate voice interactions for quality assurance. -Identify process gaps and provide actionable feedback to agents. -Maintain audit records and prepare quality reports. Required Candidate profile Minimum 1 year of experience as a quality analyst on papers. Excellent Communication skills 5 days working and rotational shifts. Call or Whatsapp @ 8453399504 / 8723051470 / 9387861694 / 6002281943.

CALL HANDELING ADMIN PERSONAL CARE SUPPLY MANAGEMENT PAYMENT REMINDER AND ALL NORMAL WORK Perks and benefits Sunday off

[Australian Process/Immediate Joiners with excellent English Communication Skills Preferred] Job Title: Quality Analyst cum Trainer Location: Sector 48, Gurugram Department: Sales Process Reports To: Operations Manager Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement. Key Responsibilit...