1741 Call Monitoring Jobs - Page 13

About The Role Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g, email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best pra...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika 8336067060/8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMar...

Role Overview: As a Quality Analyst, you will be responsible for conducting quality audits, checks, analysis, monitoring, and calibration of calls to ensure adherence to company standards. Your role will involve identifying areas for improvement and providing feedback to team members on their performance. Collaboration with the training department to develop and implement effective quality control processes will be crucial to your responsibilities. It is essential to maintain accurate records of all quality-related activities and reports, while also ensuring compliance with regulatory requirements and industry standards. Key Responsibilities: - Conduct quality audits, checks, analysis, monit...

img {max-height240px;} Handling customer inquiries and resolving their issues in a professional and timely manner. Using excellent communication and convincing skills to promote products and achieve sales targets. Collaborating with team members to ensure customer satisfaction and increase sales. Maintaining a good understanding of the credit business to assist customers with financing options. Utilizing knowledge of the dairy industry to provide relevant information and recommendations (not mandatory). Keeping up-to-date with product knowledge and market trends to provide accurate information to customers. Providing feedback to the management team to improve overall customer experience. Par...

Job Summary We are seeking an experienced and dynamic Brand Manager to ensure successful brand growth and the launch of innovative market-driven products for gathering market insights from Key Opinion Leaders (KOLs), developing and executing new product launch plans, conducting effective sales force training, and implementing market research strategies for brand performance enhancement. Collaborating with the SCM team for product availability and maintaining strong relationships with KOLs. Roles & Responsibilities • You will be responsible for generating new product ideas from Key Opinion Leaders (KOL) interactions, prioritizing these ideas, preparing business cases, analyzing market and com...

Position Overview: As a Python Developer Intern, you will have the opportunity to work alongside our experienced developers and gain invaluable industry experience. You'll be exposed to real-world projects, contribute to the development of innovative solutions, and enhance your Python programming skills. This internship is designed to provide you with practical experience, mentorship, and a strong foundation for your future career as a Python developer. Key Responsibilities: Working on Odoo Flectra only Collaborate with cross-functional teams to design, develop, test, and deploy Python applications Write clean, efficient, and well-documented Python code Assist in troubleshooting and debuggin...

We are looking for a skilled Duty Manager to join our team, with 4-8 years of experience in the hospitality industry. Roles and Responsibility Manage daily operations to ensure seamless service delivery. Supervise and coordinate staff activities to meet customer expectations. Implement effective strategies to enhance customer satisfaction and loyalty. Maintain high standards of quality, safety, and hygiene. Collaborate with other departments to achieve business objectives. Analyze customer feedback and implement changes to improve overall experience. Job Requirements Proven experience as a Duty Manager or similar role in the hospitality industry. Strong leadership and communication skills. A...

As a Voice Coach in the Operations department of the Contact Centre, your role involves enhancing the communication skills, cultural awareness, and emotional intelligence of the contact center team serving UK and US customers. You will focus on accent neutralization, cultural alignment, and fostering empathy to ensure superior customer service. **Key Responsibilities:** - Conduct training sessions on voice clarity, tone, modulation, and accent neutralization for improved communication with UK and US customers. - Develop personalized coaching plans to address individual improvement areas and maintain consistent communication standards across the team. - Train agents on UK and US cultural norm...

We're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.

Quality analyst International BPO Rotational Shifts 5 days working

For any queries Call on -9354498578 or mail resume on- AP00841743@TechMahindra.com Job description Preferred Competencies Conduct Transaction Quality Audits Conduct Transaction Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedbacks and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, availability and Integrity of Data Summarizing of chats based on inputs provided Participate/lead in client/internal calibration sessions Candidates with prior QA Experience in chat handling process would b...

I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I propose the right products services depending on the needs of my customers I use all our channels (in-store, .in, App) to satisfy the customer s needs I propose the relevant services to the customer (buyback, repair maintenance, personalisation). I ensure a smoo...

Intercontinental Hotels Group India Private Limited is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey. Overseeing the day - to - day operations of the business. Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner. Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources. Ensuring that all operational procedures are followed and that health and safety standards are maintained. Monitoring inventory levels and ordering supplies as needed. Maintaining accurate financial records and preparing reports on operations, sales, and expenses. Assisting in...

myG is looking for CUSTOMER EXPERIENCE EXECUTIVE - ACCESSORY to join our dynamic team and embark on a rewarding career journey. Ensure superior customer experience through efficient accessory sales support and post - sale service management. Handle customer inquiries, complaints, and feedback to enhance satisfaction and loyalty levels. Collaborate with store operations and product teams to optimize accessory displays and availability. Track sales metrics, recommend improvements, and support promotional campaigns to drive performance. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage...

What you will do In this vital role you will conduct complex complaint investigations, resolves corrective actions with their effectiveness and resolves steps necessary to ensure the proper level of control for product in distribution. We are seeking a Specialist Quality Complaints Complaint Owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current...

Key responsibilities: Call Quality Monitoring: Monitor and evaluate Inbound/Outbound calls made by tele-caller agents to potential Delivery Executives (DEs) for onboarding or rejoining. Assess agents communication skills, adherence to scripts, SOP compliance, and accuracy in providing information. Quality Feedback and Coaching: Provide structured feedback to agents on areas of improvement and commend them on their strengths. Conduct regular coaching sessions to improve call quality, sales techniques, and compliance with the onboarding process. Performance Analysis: Analyze call data and generate required MIS & quality reports, highlighting trends, improvement areas, and agents performance. C...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and policies. Monitor calls to identify areas of improvement and provide feedback to agents. Participate in call calibration sessions to align on quality expectations and best practices. Utilize QC tools such as 7QC, Root Cause Analysis, and Travel Process to drive continuous improvement. Collaborate with team members to resolve issues and implement corrective actions. Desired Candidate Profile 3-5 years of experience in a similar role within the BPO industry. Strong understanding of call monitoring, call audit, call calibration, QC tools, root cause analysis, quality assurance principles. Excellent co...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Lucknow Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18 - 30years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping b...

SUMMARY Retail Associate at Leading Apparel Brand Location: Gurgaon Our client, a UAE-based multinational conglomerate headquartered in Dubai, is seeking male candidates for the position of Retail Associate at their leading apparel brand in Gurgaon. Job Responsibilities Customer Service Adhere to grooming standards Welcome and greet customers Use standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right product within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Target Achiev...

Monitor and audit sales calls for quality & compliance Identify gaps and share feedback Maintain scorecard, report, and perf. metrics Analyze trends to improve conversion Conduct sessions and roleplays for skill enhancement

As a Call Auditor and Analyst, your main responsibility will be to monitor and analyze customer service calls to ensure they meet company standards for quality and customer satisfaction. This will involve listening to recorded calls, identifying areas for improvement, documenting call behaviors, and providing feedback to customer service agents. Key Responsibilities: - Call Auditing and analysis - Reporting to AM/Manager - Performing call monitoring, identifying errors, and best practices on the call - Documenting call behaviors and giving appropriate feedback to the customer service agents - Applying 80:20 rules while giving feedback to the agent, discussing the call, and creating an action...