Job Role: The Company Secretary plays a crucial role in ensuring the efficient administration of a company, particularly in compliance with statutory and regulatory requirements. They act as a point of communication between the board of directors and shareholders and are responsible for ensuring that board decisions are implemented. Job Description: Organizing and preparing agendas, papers, and minutes for board meetings, committees, and general meetings. Ensuring compliance with statutory and regulatory requirements and keeping abreast of changes in relevant legislation. Filing statutory forms and annual returns with regulatory authorities in a timely manner. Providing guidance to the board on their duties, responsibilities, and corporate governance matters. Facilitating communication between the board and shareholders and ensuring shareholder engagement. Advising on and ensuring compliance with corporate governance practices and policies. Maintaining the company’s statutory registers and records. Managing the company’s share register and overseeing share transactions, transfers, and issuances. Assisting in the induction and ongoing training of board members on their roles and responsibilities. Acting as a focal point for communication with regulatory bodies, auditors, legal advisors, and other stakeholders. Requirements: Proven experience as a Company Secretary or in a similar role. Solid understanding of corporate governance and compliance issues. Excellent organizational and communication skills. Attention to detail and ability to manage multiple priorities. Strong ethical standards and integrity. Relevant qualifications in law, business administration, or corporate governance may be advantageous.

Key Responsibilities: Content Creation: Write compelling and informative content for blogs, websites, social media, and marketing materials, ensuring alignment with brand voice and style. Research: Conduct thorough research on industry trends, topics, and competitors to produce accurate and relevant content. Editing and Proofreading: Review and edit content for clarity, grammar, and consistency, ensuring high standards of quality. SEO Optimization: Implement SEO best practices to enhance content visibility and search engine rankings. Collaboration: Work closely with marketing, design, and product teams to develop cohesive content strategies and campaigns. Content Strategy: Contribute to content planning and strategy discussions, bringing fresh ideas and perspectives. Performance Tracking: Monitor content performance and engagement metrics to inform future content creation efforts.

Job Role: The role will focus on making outbound calls, sending emails, and leveraging LinkedIn to identify potential customers and introduce them to our solution offering. Job Description: Business to business(B2B) calling & setting appointments, Data Mining. Responsible for making cold calls, and handling outbound processes, emails, and LinkedIn. To identify the potential customers & introduce them to the solution offering. Researching & collecting relevant business information as per the target market. Collaboratively work with the sales, marketing team, and leadership teams to develop lead generation strategies to generate lead opportunities with prospective customers. Competitive Analysis. Effectively build and execute a target achievement plan to maximize output. Set an appointment for a meeting or call between the potential customer and the sales team.

Key Responsibilities: Technical Support: Provide advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently. Troubleshooting: Diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime. User Assistance: Assist end-users with technical queries, providing clear guidance and support to enhance their productivity. System Configuration: Configure and install desktop systems, including operating systems, software applications, and necessary updates. Documentation: Maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. Collaboration: Work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. Training and Mentorship: Provide training and mentorship to junior support staff, sharing knowledge and best practices. Process Improvement: Identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.

Key Responsibilities: Strategic HR Leadership: Develop and implement HR strategies that support the organization’s goals and foster a high-performance culture. Talent Acquisition: Lead recruitment efforts, ensuring effective sourcing, interviewing, and onboarding processes to attract top talent. Employee Relations: Manage employee relations issues, facilitating conflict resolution and promoting a positive workplace environment. Performance Management: Oversee the performance management process, ensuring alignment with organizational objectives and fostering a culture of continuous feedback and development. Training and Development: Identify training needs and coordinate development programs to enhance employee skills and career growth. Compensation and Benefits: Collaborate with management to design competitive compensation and benefits packages that attract and retain talent. Compliance: Ensure HR policies and practices comply with legal regulations and organizational standards. HR Metrics and Reporting: Analyze HR data to identify trends, inform decision-making, and report on key performance indicators. Change Management: Support organizational change initiatives by providing guidance and support to employees and management.

Job Role: The primary responsibility of this role is to develop objectives for the call center’s day-to-day activities, ensuring that the team is meeting performance targets and delivering high-quality service to customers. Job Description: Manage large team within the call center environment, which includes having direct reporting of Team Leaders. Develop objectives for the call center’s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.) Assume responsibility of budgeting and tracking expenses Hire, coach, and provide training to personnel to maintain high customer service standards Monitor and improve efficiencies, telephone handling, and other procedures Evaluate performance with key metrics Prepare reports for different departments or upper management Prepare and be part of monthly and quarterly business reviews

Key Responsibilities: Training Development: Design, develop, and implement comprehensive training programs that align with organizational goals and employee needs. Delivery: Facilitate engaging training sessions using a variety of methods, including workshops, e-learning, and on-the-job training. Needs Assessment: Conduct training needs assessments to identify skill gaps and recommend appropriate training solutions. Evaluation: Measure and analyze the effectiveness of training programs through feedback, assessments, and performance metrics, and make necessary adjustments. Collaboration: Work closely with department heads to understand specific training needs and tailor programs accordingly. Mentorship: Provide guidance and support to junior trainers and staff, fostering a collaborative learning environment. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in training and development to enhance program offerings. Reporting: Maintain accurate records of training activities, participant progress, and feedback for management reporting.

Key Responsibilities: Lead and manage daily operational activities, ensuring alignment with strategic goals. Collaborate with cross-functional teams, including finance, marketing, and product development, to identify and implement process improvements. Analyze operational performance metrics and develop strategies to optimize productivity and efficiency. Develop and maintain operational policies and procedures to ensure compliance and best practices. Monitor industry trends and best practices to drive innovation and continuous improvement. Prepare and present operational reports to senior leadership, highlighting key performance indicators and improvement initiatives. Mentor and develop team members, fostering a culture of collaboration and accountability. Manage budgetary considerations and resource allocation to achieve operational objectives.

Key Responsibilities: Recruitment: Manage the end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and coordinating with hiring managers. Onboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition and integration into the organization. Employee Relations: Act as a point of contact for employee inquiries and concerns, providing guidance on HR policies and procedures. Performance Management: Assist in the performance appraisal process, including setting objectives, conducting evaluations, and providing feedback to employees. Training and Development: Identify training needs and coordinate development programs to enhance employee skills and career growth. HR Administration: Maintain accurate employee records and HR documentation, ensuring compliance with legal and organizational standards. Policy Implementation: Support the development and implementation of HR policies and programs that promote a positive workplace culture. HR Metrics: Assist in tracking and analyzing HR metrics to inform decision-making and identify areas for improvement.

Job Role: Responsible for managing a team of customer service representatives, developing objectives for day-to-day activities, monitoring team performance, providing feedback, and handling customer complaints. Job Description: Manage large team within the call center environment, which includes having direct reporting of Team Leaders. Develop objectives for the call center’s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.) Assume responsibility for budgeting and tracking expenses Hire, coach, and provide training to personnel to maintain high customer service standards Monitor and improve efficiencies, telephone handling, and other procedures Evaluate performance with key metrics Prepare reports for different departments or upper management Prepare and be part of monthly and quarterly business reviews

Key Responsibilities: Team Support: Assist the Team Leader in overseeing daily operations, ensuring team members are aligned with operational goals and objectives. Task Coordination: Help assign tasks and monitor progress to ensure timely completion of projects and adherence to quality standards. Training and Development: Support the onboarding and training of new team members, providing guidance and mentorship to foster skill development. Performance Monitoring: Track team performance metrics and report on progress to the Team Leader, identifying areas for improvement. Problem Solving: Address operational challenges as they arise, collaborating with team members to develop effective solutions. Communication: Facilitate clear communication within the team and with other departments to ensure seamless operations. Documentation: Maintain accurate records of operational activities, processes, and team performance. Process Improvement: Contribute to continuous improvement initiatives by identifying inefficiencies and suggesting actionable improvements.

Key Responsibilities: Client Support: Respond to a wide range of client queries via phone, email, and chat, ensuring prompt and professional service. Issue Resolution: Analyze client issues to provide appropriate solutions and escalate complex cases to the relevant departments when necessary. Product Knowledge: Maintain a deep understanding of our flagship products and services to provide accurate information and guidance to clients. Documentation: Record and track client interactions and inquiries in the CRM system, ensuring all details are accurately documented for future reference. Feedback Collection: Gather client feedback on products and services, and relay insights to the management team for continuous improvement. Training and Guidance: Assist in training new team members on query handling processes and best practices. Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to resolve client issues effectively.

Key Responsibilities: Content Creation: Write compelling and informative content for blogs, websites, social media, and marketing materials, ensuring alignment with brand voice and style. Research: Conduct thorough research on industry trends, topics, and competitors to produce accurate and relevant content. Editing and Proofreading: Review and edit content for clarity, grammar, and consistency, ensuring high standards of quality. SEO Optimization: Implement SEO best practices to enhance content visibility and search engine rankings. Collaboration: Work closely with marketing, design, and product teams to develop cohesive content strategies and campaigns. Content Strategy: Contribute to content planning and strategy discussions, bringing fresh ideas and perspectives. Performance Tracking: Monitor content performance and engagement metrics to inform future content creation efforts.

Key Responsibilities: Customer Engagement: Build and maintain strong relationships with clients, understanding their needs and providing tailored product solutions. Product Expertise: Develop a thorough understanding of our products and services, staying updated on features, benefits, and industry trends. Consultative Selling: Conduct needs assessments and product demonstrations, effectively communicating how our offerings can address customer challenges. Support and Guidance: Provide ongoing support to customers, answering questions and resolving issues to ensure a positive experience. Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives. Collaboration: Work closely with sales, marketing, and product development teams to align customer needs with company offerings. Training and Development: Conduct training sessions for clients on product usage and best practices, enhancing their understanding and satisfaction.

Job Role: The Company Secretary plays a crucial role in ensuring the efficient administration of a company, particularly in compliance with statutory and regulatory requirements. They act as a point of communication between the board of directors and shareholders and are responsible for ensuring that board decisions are implemented. Job Description: Organizing and preparing agendas, papers, and minutes for board meetings, committees, and general meetings. Ensuring compliance with statutory and regulatory requirements and keeping abreast of changes in relevant legislation. Filing statutory forms and annual returns with regulatory authorities in a timely manner. Providing guidance to the board on their duties, responsibilities, and corporate governance matters. Facilitating communication between the board and shareholders and ensuring shareholder engagement. Advising on and ensuring compliance with corporate governance practices and policies. Maintaining the company’s statutory registers and records. Managing the company’s share register and overseeing share transactions, transfers, and issuances. Assisting in the induction and ongoing training of board members on their roles and responsibilities. Acting as a focal point for communication with regulatory bodies, auditors, legal advisors, and other stakeholders. Requirements: Proven experience as a Company Secretary or in a similar role. Solid understanding of corporate governance and compliance issues. Excellent organizational and communication skills. Attention to detail and ability to manage multiple priorities. Strong ethical standards and integrity. Relevant qualifications in law, business administration, or corporate governance may be advantageous.

Key Responsibilities: Program Development: Design and develop training programs that align with organizational goals and address skill gaps. Facilitation: Deliver engaging training sessions using various methodologies, including workshops, e-learning, and on-the-job training. Needs Assessment: Conduct training needs assessments to identify current and future training requirements across the organization. Evaluation: Assess the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments for continuous improvement. Mentorship: Mentor and support junior trainers, fostering a collaborative and growth-oriented training environment. Collaboration: Work closely with department heads to ensure training programs meet specific team needs and objectives. Continuous Improvement: Stay updated on industry trends and best practices in training and development, incorporating new techniques into training offerings. Reporting: Maintain records of training activities, participant progress, and feedback for management reporting.

Key Responsibilities: Technical Support: Provide advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently. Troubleshooting: Diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime. User Assistance: Assist end-users with technical queries, providing clear guidance and support to enhance their productivity. System Configuration: Configure and install desktop systems, including operating systems, software applications, and necessary updates. Documentation: Maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. Collaboration: Work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. Training and Mentorship: Provide training and mentorship to junior support staff, sharing knowledge and best practices. Process Improvement: Identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.

Job Role: The role will focus on making outbound calls, sending emails, and leveraging LinkedIn to identify potential customers and introduce them to our solution offering. Job Description: Business to business(B2B) calling & setting appointments, Data Mining. Responsible for making cold calls, and handling outbound processes, emails, and LinkedIn. To identify the potential customers & introduce them to the solution offering. Researching & collecting relevant business information as per the target market. Collaboratively work with the sales, marketing team, and leadership teams to develop lead generation strategies to generate lead opportunities with prospective customers. Competitive Analysis. Effectively build and execute a target achievement plan to maximize output. Set an appointment for a meeting or call between the potential customer and the sales team.

Key Responsibilities: Cold Calling: Proactively reach out to potential clients through cold calls to generate leads and establish new business relationships. Lead Generation: Identify and qualify leads through various methods, including research, networking, and referrals, to build a robust sales pipeline. Sales Presentations: Conduct engaging sales presentations to effectively communicate the value of our products/services and address client needs. Relationship Building: Develop and maintain strong relationships with prospects, understanding their requirements and providing tailored solutions. Follow-Up: Consistently follow up with leads to nurture relationships and move prospects through the sales funnel. Market Research: Stay informed about industry trends, competitor activities, and market dynamics to identify new business opportunities. Collaboration: Work closely with the marketing team to align sales strategies and support lead generation efforts. Reporting: Maintain accurate records of sales activities, leads, and pipeline status in the CRM system, providing regular updates to management.

Key Responsibilities: Lead and manage daily operational activities, ensuring alignment with strategic goals. Collaborate with cross-functional teams, including finance, marketing, and product development, to identify and implement process improvements. Analyze operational performance metrics and develop strategies to optimize productivity and efficiency. Develop and maintain operational policies and procedures to ensure compliance and best practices. Monitor industry trends and best practices to drive innovation and continuous improvement. Prepare and present operational reports to senior leadership, highlighting key performance indicators and improvement initiatives. Mentor and develop team members, fostering a culture of collaboration and accountability. Manage budgetary considerations and resource allocation to achieve operational objectives.