Flagship Consultant

Job Description

Key Responsibilities: Client Support: Respond to a wide range of client queries via phone, email, and chat, ensuring prompt and professional service. Issue Resolution: Analyze client issues to provide appropriate solutions and escalate complex cases to the relevant departments when necessary. Product Knowledge: Maintain a deep understanding of our flagship products and services to provide accurate information and guidance to clients. Documentation: Record and track client interactions and inquiries in the CRM system, ensuring all details are accurately documented for future reference. Feedback Collection: Gather client feedback on products and services, and relay insights to the management team for continuous improvement. Training and Guidance: Assist in training new team members on query handling processes and best practices. Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to resolve client issues effectively.