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Desktop Support Engineer

0 years

0 Lacs

Calcutta

Posted:1 day ago| Platform:

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Skills Required

support software inventory management resolve training

Work Mode

On-site

Job Type

Part Time

Job Description

Key Responsibilities: Technical Support: Provide advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently. Troubleshooting: Diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime. User Assistance: Assist end-users with technical queries, providing clear guidance and support to enhance their productivity. System Configuration: Configure and install desktop systems, including operating systems, software applications, and necessary updates. Documentation: Maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. Collaboration: Work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. Training and Mentorship: Provide training and mentorship to junior support staff, sharing knowledge and best practices. Process Improvement: Identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.

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