GS-IT, a leading IT company in Dubai, is committed to excellence, offering professional IT support for infrastructure, IT maintenance, AV , cloud services, cyber security and strategic IT consulting to drive business success. KEY RESPONSIBILITIES: • Conduct cold calling to generate new business opportunities. • Handle incoming inquiries and provide appropriate sales support. • Build and maintain client relationships through proactive engagement via calls, emails, and messages to ensure customer satisfaction and repeat business. • Proactively follow up on leads and convert them into successful sales. • Coordinate and communicate with clients regarding events and webinars. • Maintain and update sales records, CRM, and databases. • Collaborate with the sales team if required. • Have a basic understanding of IT products and services to communicate effectively with clients. SKILLS & QUALIFICATIONS: Technical & Sales Skills: • Strong verbal and written communication skills. • Ability to engage and persuade potential customers. • Experience in cold calling, lead generation, or sales support (preferred). • Proficiency in CRM software and Microsoft Office Suite. • Basic knowledge of IT products, services, and technology trends. Preferred Skills: • Previous experience in B2B or IT sales. • Ability to handle client objections and negotiate effectively. • Strong organizational skills with attention to detail. Soft Skills: o Self-motivated with a target-driven approach. o Excellent interpersonal and relationship-building skills. o Ability to multi-task and work under pressure. o A proactive mindset with a strong sense of ownership. EDUCATION & EXPERIENCE: • Bachelor’s degree in business, Marketing, IT, or a related field (preferred). • 1-3 years of experience in inside sales, telemarketing, or business development (Experience in lead generation can be an additional benefit). WHAT WE OFFER: • Competitive salary and incentives. • Opportunity to work with a leading IT solutions provider. • A collaborative and dynamic environment. • Training and growth opportunities in IT sales and business development. • Flexible working hours and work-life balance. Show more Show less
Company Name: GS-IT Location: Transasia Cyberpark, Infopark Phase II, Kochi Job title: IT Remote Support Engineer JOB RESPONSIBILITIES • Delivering a client focused service experience for technology user queries received over the phone, mail or ticketing tools in a professional and timely manner while demonstrating the highest standards of verbal communication. • Serve as the first point of contact for our clients seeking technical assistance over the phone, email, and ticketing tool. • Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels. • Walk the customer through the problem-solving process remotely. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services. Record events and problems and their resolution in logs. • Follow-up and update the customer about the support status and make a record in the ITIL tool. Pass on any feedback or suggestions by customers to the appropriate internal team. • Identify and suggest possible improvements on procedures. SKILLS REQUIRED • Good communication and time-management skills • Hands on Experience in Desktop & Network support • Proven experience as a Support Engineer or other customer support role • Good work experience on Office365 and other IT peripherals • Ability to work under pressure and prioritize tasks based on urgency and importance. • Open to working flexible hours, including shift-based schedules • Motivation to learn new skills and technologies. • Critical thinker and problem-solving skills • Degree in Information Technology, Computer Science or equivalent • Experience with any ITIL tool is a plus Show more Show less
Company Name : Global Surf Digital Position : UI/UX Designer Experience : 1-4 Years Location : Transasia Cyberpark, Infopark Phase II, Kochi Job Description We are seeking a talented and experienced UI/UX Designer with 3-4 years of industry experience to join our team. You will play a key role in crafting intuitive, engaging, and visually appealing digital experiences that delight users and drive business growth. Responsibilities Create intuitive, user-centered designs for web and mobile applications. Collaborate with cross-functional teams to gather requirements, define user needs, and create user personas and journey maps Create wireframes, prototypes, and mockups to communicate design concepts and interactions Conduct user research and usability testing to gather insights and validate design decisions Iterate on designs based on user feedback and usability testing results Stay updated on UI/UX design trends, tools, and best practices to enhance your skills and contribute innovative ideas to the team Requirements 1-4 years of proven experience in UI/UX design with a strong portfolio showcasing web and mobile projects Proficiency in UI/UX design tools such as Figma, Adobe XD Strong understanding of user-centered design principles and design thinking methodologies Excellent visual design skills with a keen eye for typography, color, and layout Strong communication and presentation skills to articulate design concepts effectively. Ability to work independently and as part of a collaborative team. Positive attitude, eagerness to learn, and passion for UI/UX design Problem-solving mindset and a passion for creating exceptional user experiences (ref:hirist.tech) Show more Show less
Company Name: Global Surf Digital Position: Graphic Designer & Motion Graphics Artist Experience: 3-4 Years Location: Transasia Cyberpark, Infopark Phase II, Kochi Job Description: We are seeking a talented Graphic Designer & Motion Graphics Artist to join our creative team. The ideal candidate will be responsible for designing visual content, animations, and motion graphics for various digital platforms, including social media, marketing campaigns, advertisements, and brand storytelling. The role requires a strong eye for design, creativity, and proficiency in industry-standard design and animation software. Responsibilities: • Graphic Design: Create visually compelling designs for social media, websites, branding, and marketing materials. Design brochures, banners, posters, and presentations. • Develop branding elements such as logos, typography, and color schemes. • Motion Graphics & Animation: Create engaging 2D motion graphics, explainer videos, and animated ads. • Design and animate title sequences, lower-thirds, transitions, and infographics. • Work on video editing and post-production to enhance visual appeal. • Collaboration & Project Management: Work closely with marketing, content, and video production teams to bring concepts to life. Brainstorm and execute creative ideas aligned with brand identity. • Ensure timely delivery of projects while maintaining high-quality standards. • Trends & Innovation: Stay updated with the latest design trends, animation techniques, and industry tools. • Experiment with new styles and creative approaches to enhance content engagement. Required Skills & Qualifications: • Proficiency in Design & Animation Software: Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro, Audition). • Knowledge of Cinema 4D, Blender, or other 3D software (a plus). • Strong Design & Animation Skills: Excellent understanding of typography, color theory, and composition. • Ability to create smooth and dynamic motion graphics. Experience in storyboarding and visual storytelling. • Creativity & Problem-Solving: Ability to translate ideas into engaging visuals and animations. Strong attention to detail and a passion for creative design. • Team Player & Communication: Ability to take feedback and collaborate effectively with teams. • Strong organizational skills and ability to meet deadlines. Preferred Qualifications: • Bachelor’s degree in graphic design, Motion Graphics, Multimedia Arts, or a related field. • 3-4 years of experience in graphic design and motion graphics Show more Show less
Global Surf, a Dubai-based digital agency, specializes in crafting exceptional websites and brand identities. Our mission is to enhance our clients' digital presence by creating engaging, customer-focused digital spaces informed by extensive research. As part of our growing digital presence, we are looking for a motivated and enthusiastic Digital Marketing Executive with a strong interest in Search Engine Optimization (SEO) to join our marketing team. JOB DESCRIPTION Responsibilities: 1. Search Engine Optimization (SEO): • Learn and implement on-page and off-page SEO techniques • Conduct keyword research, competitor analysis, and search trend monitoring • Optimize website pages, meta titles, descriptions, image alt texts, and URLs • Assist in developing and executing link-building strategies • Support in conducting regular SEO audits and fixing technical issues • Monitor and report on SEO metrics using tools like Google Analytics, Search Console, and SEMrush • Collaborate with content and web development teams to ensure SEO implementation • Assist in local SEO strategies, including Google Business Profile optimization • Support schema markup and structured data and other technical SEO activities. 2. Content Marketing Support: • Assist in creating SEO-friendly content for blogs, landing pages, and service pages • Help optimize existing content to improve keyword performance and readability • Ensure all published content aligns with current SEO strategies 3. Digital Campaign Support: • Assist the team in planning and executing digital campaigns • Monitor website performance and suggest optimization strategies • Contribute to the preparation of digital marketing reports 4. Lead & Enquiry Management Support: • Support in updating and managing leads within the CRM system • Support in enquiry management via chats, calls or email • Track lead progress and generate reports Qualifications: • Bachelor's degree in Marketing, IT, Business, or related fields • Internship or project experience in SEO (preferred) Skills: • Strong passion for SEO and eagerness to build a career in SEO • Basic knowledge of search engine algorithms and SEO ranking factors • Basic understanding of HTML, meta tags, and website architecture • Familiarity with SEO tools like Google Search Console, Google Analytics, SEMrush, Ahrefs • Good analytical, problem-solving, and communication skills • Strong attention to detail and ability to follow instructions carefully • Capable of conducting basic market and keyword research • Familiarity with Microsoft Office, and related tools Show more Show less
Globalsurf is the ultimate digital agency in Dubai, dedicated to delivering cutting-edge solutions that enhance the user experience. Our team is passionate about technology and committed to excellence, driving the future of digital innovation. We are seeking a talented and motivated Digital Marketing Executive to join our team. Job Description Responsibilities: 1. Understanding and Implementation of SEO - Learn and implement fundamental on-page and off-page SEO techniques. - Support keyword research activities to enhance website visibility. 2. Assisting in Digital Advertising: - Provide support in setting up and monitoring online advertising campaigns. - Assist in analyzing campaign performance and suggesting improvements. 3. Social Media Assistance: - Collaborate with the team to create and schedule engaging content on social media platforms. - Monitor social media channels and assist in responding to comments and messages. 4. Content Support: - Assist in content creation for blogs, website, and social media. - Learn and apply basic SEO principles to enhance content visibility. 5. Email Marketing Support: - Aid in the execution of email marketing campaigns. - Assist in maintaining and organizing email subscriber lists. 6. Data Analysis: - Learn to compile and analyze digital marketing data. - Support in preparing reports on key performance indicators. 7. Chat & Call Support - Ability to handle multiple chat and call conversations simultaneously, providing prompt and effective responses to customer inquiries. 8. Lead Management & CRM Oversight - Utilize customer relationship management (CRM) platforms to effectively track and manage leads, interactions, and sales pipelines. - Maintain accurate and up-to-date lead data, ensuring timely monitoring and generation of comprehensive reports to support strategic decision-making. Qualifications: - Recent graduate in IT, Marketing, Communications, or a related field - Basic understanding of digital marketing concepts. - Basic understanding of IT products and services Skills: - Enthusiastic and willing to learn about content creation, social media and SEO. - Good written and verbal communication skills. - Eagerness to learn and adapt. - Strong attention to detail. - Ability to conduct market research, including competitive analysis and industry trends - Familiarity with Microsoft Office and Google Suite. Training and Development: - Comprehensive training provided on digital marketing fundamentals. - Opportunities for hands-on experience and skill development. - Mentorship from experienced digital marketing professionals. Show more Show less
Global Surf, a Dubai-based digital agency, specializes in crafting exceptional websites and brand identities. Our mission is to enhance our clients' digital presence by creating engaging, customer-focused digital spaces informed by extensive research. As part of our growing digital presence, we are looking for a motivated and enthusiastic Digital Marketing Executive with a strong interest in Search Engine Optimization (SEO) to join our marketing team. JOB DESCRIPTION Responsibilities: 1. Search Engine Optimization (SEO): • Learn and implement on-page and off-page SEO techniques • Conduct keyword research, competitor analysis, and search trend monitoring • Optimize website pages, meta titles, descriptions, image alt texts, and URLs • Assist in developing and executing link-building strategies • Support in conducting regular SEO audits and fixing technical issues • Monitor and report on SEO metrics using tools like Google Analytics, Search Console, and SEMrush • Collaborate with content and web development teams to ensure SEO implementation • Assist in local SEO strategies, including Google Business Profile optimization • Support schema markup and structured data and other technical SEO activities. 2. Content Marketing Support: • Assist in creating SEO-friendly content for blogs, landing pages, and service pages • Help optimize existing content to improve keyword performance and readability • Ensure all published content aligns with current SEO strategies 3. Digital Campaign Support: • Assist the team in planning and executing digital campaigns • Monitor website performance and suggest optimization strategies • Contribute to the preparation of digital marketing reports 4. Lead & Enquiry Management Support: • Support in updating and managing leads within the CRM system • Support in enquiry management via chats, calls or email • Track lead progress and generate reports Qualifications: • Bachelor's degree in Marketing, IT, Business, or related fields • Internship or project experience in SEO (preferred) Skills: • Strong passion for SEO and eagerness to build a career in SEO • Basic knowledge of search engine algorithms and SEO ranking factors • Basic understanding of HTML, meta tags, and website architecture • Familiarity with SEO tools like Google Search Console, Google Analytics, SEMrush, Ahrefs • Good analytical, problem-solving, and communication skills • Strong attention to detail and ability to follow instructions carefully • Capable of conducting basic market and keyword research • Familiarity with Microsoft Office, and related tool Show more Show less
Company Name: GS-IT Location: Transasia Cyberpark, Infopark Phase II, Kochi Job Title: IT Remote Support Engineer Company Website : https://www.gs-it.ae/ Job Responsibilities Deliver a client-focused service experience for technology user queries received via phone, email, or ticketing tools in a professional and timely manner while maintaining high standards of verbal communication. Serve as the first point of contact for clients seeking technical assistance through various communication channels. Follow best practice ticket management processes, ensuring timely updates and resolution in accordance with service levels. Guide customers through the problem-solving process remotely. Escalate unresolved issues to the appropriate support level. Provide accurate information on IT products and services, documenting events and solutions in logs. Follow up with customers regarding support status and maintain records in the ITIL tool. Relay customer feedback or suggestions to the relevant internal teams. Identify and suggest improvements to procedures. Skills Required Good communication and time-management skills. Hands-on experience in desktop support. Proven experience as a Support Engineer or in a similar customer support role. Strong experience with Office 365 and other IT peripherals. Ability to work under pressure and prioritize tasks based on urgency. Willingness to learn new skills and technologies. Critical thinking and problem-solving skills. Degree in Information Technology, Computer Science, or a related field. Experience with any ITIL tool is a plus. Availability to work in shifts as per business requirements.
Globalsurf is the ultimate digital agency in Dubai, dedicated to delivering cutting-edge solutions that enhance the user experience. Our team is passionate about technology and committed to excellence, driving the future of digital innovation. We are seeking a talented and motivated Digital Marketing Executive to join our team. Job Description Responsibilities: 1. Understanding and Implementation of SEO - Learn and implement fundamental on-page and off-page SEO techniques. - Support keyword research activities to enhance website visibility. 2. Assisting in Digital Advertising: - Provide support in setting up and monitoring online advertising campaigns. - Assist in analyzing campaign performance and suggesting improvements. 3. Social Media Assistance: - Collaborate with the team to create and schedule engaging content on social media platforms. - Monitor social media channels and assist in responding to comments and messages. 4. Content Support: - Assist in content creation for blogs, website, and social media. - Learn and apply basic SEO principles to enhance content visibility. 5. Email Marketing Support: - Aid in the execution of email marketing campaigns. - Assist in maintaining and organizing email subscriber lists. 6. Data Analysis: - Learn to compile and analyze digital marketing data. - Support in preparing reports on key performance indicators. 7. Chat & Call Support - Ability to handle multiple chat and call conversations simultaneously, providing prompt and effective responses to customer inquiries. 8. Lead Management & CRM Oversight - Utilize customer relationship management (CRM) platforms to effectively track and manage leads, interactions, and sales pipelines. - Maintain accurate and up-to-date lead data, ensuring timely monitoring and generation of comprehensive reports to support strategic decision-making. Qualifications: - Recent graduate in IT, Marketing, Communications, or a related field - Basic understanding of digital marketing concepts. - Basic understanding of IT products and services Skills: - Enthusiastic and willing to learn about content creation, social media and SEO. - Good written and verbal communication skills. - Eagerness to learn and adapt. - Strong attention to detail. - Ability to conduct market research, including competitive analysis and industry trends - Familiarity with Microsoft Office and Google Suite. Training and Development: - Comprehensive training provided on digital marketing fundamentals. - Opportunities for hands-on experience and skill development. - Mentorship from experienced digital marketing professionals.
Global Surf, a Dubai-based digital agency, specializes in crafting exceptional websites and brand identities. Our mission is to enhance our clients' digital presence by creating engaging, customer-focused digital spaces informed by extensive research. As part of our growing digital presence, we are looking for a motivated and enthusiastic Digital Marketing Executive with a strong interest in Search Engine Optimization (SEO) to join our marketing team. JOB DESCRIPTION Responsibilities: 1. Search Engine Optimization (SEO): • Learn and implement on-page and off-page SEO techniques • Conduct keyword research, competitor analysis, and search trend monitoring • Optimize website pages, meta titles, descriptions, image alt texts, and URLs • Assist in developing and executing link-building strategies • Support in conducting regular SEO audits and fixing technical issues • Monitor and report on SEO metrics using tools like Google Analytics, Search Console, and SEMrush • Collaborate with content and web development teams to ensure SEO implementation • Assist in local SEO strategies, including Google Business Profile optimization • Support schema markup and structured data and other technical SEO activities. 2. Content Marketing Support: • Assist in creating SEO-friendly content for blogs, landing pages, and service pages • Help optimize existing content to improve keyword performance and readability • Ensure all published content aligns with current SEO strategies 3. Digital Campaign Support: • Assist the team in planning and executing digital campaigns • Monitor website performance and suggest optimization strategies • Contribute to the preparation of digital marketing reports 4. Lead & Enquiry Management Support: • Support in updating and managing leads within the CRM system • Support in enquiry management via chats, calls or email • Track lead progress and generate reports Qualifications: • Bachelor's degree in Marketing, IT, Business, or related fields • Internship or project experience in SEO (preferred) Skills: • Strong passion for SEO and eagerness to build a career in SEO • Basic knowledge of search engine algorithms and SEO ranking factors • Basic understanding of HTML, meta tags, and website architecture • Familiarity with SEO tools like Google Search Console, Google Analytics, SEMrush, Ahrefs • Good analytical, problem-solving, and communication skills • Strong attention to detail and ability to follow instructions carefully • Capable of conducting basic market and keyword research • Familiarity with Microsoft Office, and related tool
Global Surf, a Dubai-based digital agency, specializes in crafting exceptional websites and brand identities. Our mission is to enhance our clients' digital presence by creating engaging, customer-focused digital spaces informed by extensive research. As part of our growing digital presence, we are looking for a motivated and enthusiastic Digital Marketing Executive with a strong interest in Search Engine Optimization (SEO) to join our marketing team. JOB DESCRIPTION Responsibilities: 1. Search Engine Optimization (SEO): • Learn and implement on-page and off-page SEO techniques • Conduct keyword research, competitor analysis, and search trend monitoring • Optimize website pages, meta titles, descriptions, image alt texts, and URLs • Assist in developing and executing link-building strategies • Support in conducting regular SEO audits and fixing technical issues • Monitor and report on SEO metrics using tools like Google Analytics, Search Console, and SEMrush • Collaborate with content and web development teams to ensure SEO implementation • Assist in local SEO strategies, including Google Business Profile optimization • Support schema markup and structured data and other technical SEO activities. 2. Content Marketing Support: • Assist in creating SEO-friendly content for blogs, landing pages, and service pages • Help optimize existing content to improve keyword performance and readability • Ensure all published content aligns with current SEO strategies 3. Digital Campaign Support: • Assist the team in planning and executing digital campaigns • Monitor website performance and suggest optimization strategies • Contribute to the preparation of digital marketing reports 4. Lead & Enquiry Management Support: • Support in updating and managing leads within the CRM system • Support in enquiry management via chats, calls or email • Track lead progress and generate reports Qualifications: • Bachelor's degree in Marketing, IT, Business, or related fields • Internship or project experience in SEO (preferred) Skills: • Strong passion for SEO and eagerness to build a career in SEO • Basic knowledge of search engine algorithms and SEO ranking factors • Basic understanding of HTML, meta tags, and website architecture • Familiarity with SEO tools like Google Search Console, Google Analytics, SEMrush, Ahrefs • Good analytical, problem-solving, and communication skills • Strong attention to detail and ability to follow instructions carefully • Capable of conducting basic market and keyword research • Familiarity with Microsoft Office, and related tool
We are seeking a talented and motivated Digital Marketing Executive to join our team. Responsibilities: 1. Understanding and Implementation of SEO - Learn and implement fundamental on-page and off-page SEO techniques. - Support keyword research activities to enhance website visibility. 2. Assisting in Digital Advertising: - Provide support in setting up and monitoring online advertising campaigns. - Assist in analyzing campaign performance and suggesting improvements. 3. Social Media Assistance: - Collaborate with the team to create and schedule engaging content on social media platforms. - Monitor social media channels and assist in responding to comments and messages. 4. Content Support: - Assist in content creation for blogs, website, and social media. - Learn and apply basic SEO principles to enhance content visibility. 5. Email Marketing Support: - Aid in the execution of email marketing campaigns. - Assist in maintaining and organizing email subscriber lists. 6. Data Analysis: - Learn to compile and analyze digital marketing data. - Support in preparing reports on key performance indicators. 7. Chat & Call Support - Ability to handle multiple chat and call conversations simultaneously, providing prompt and effective responses to customer inquiries. 8. Lead Management & CRM Oversight - Utilize customer relationship management (CRM) platforms to effectively track and manage leads, interactions, and sales pipelines. - Maintain accurate and up-to-date lead data, ensuring timely monitoring and generation of comprehensive reports to support strategic decision-making. Qualifications: - Recent graduate in IT, Marketing, Communications, or a related field - Basic understanding of digital marketing concepts. - Basic understanding of IT products and services Skills: - Enthusiastic and willing to learn about content creation, social media and SEO. - Good written and verbal communication skills. - Eagerness to learn and adapt. - Strong attention to detail. - Ability to conduct market research, including competitive analysis and industry trends - Familiarity with Microsoft Office and Google Suite. Training and Development: - Comprehensive training provided on digital marketing fundamentals. - Opportunities for hands-on experience and skill development. - Mentorship from experienced digital marketing professionals.
Company Name: GS-IT Location: Transasia Cyberpark, Infopark Phase II, Kochi Job title: IT Remote Support Engineer Experience: 3-5 years JOB RESPONSIBILITIES • Delivering a client focused service experience for technology user queries received over the phone, mail or ticketing tools in a professional and timely manner while demonstrating the highest standards of verbal communication. • Serve as the first point of contact for our clients seeking technical assistance over the phone, email, and ticketing tool. • Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels. • Walk the customer through the problem-solving process remotely. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services. Record events and problems and their resolution in logs. • Follow-up and update the customer about the support status and make a record in the ITIL tool. Pass on any feedback or suggestions by customers to the appropriate internal team. • Identify and suggest possible improvements on procedures. SKILLS REQUIRED • Good communication and time-management skills • Hands on Experience in Desktop & Network support • Proven experience as a Support Engineer or other customer support role • Good work experience on Office365 and other IT peripherals • Ability to work under pressure and prioritize tasks based on urgency and importance. • Open to working flexible hours, including shift-based schedules • Motivation to learn new skills and technologies. • Critical thinker and problem-solving skills • Degree in Information Technology, Computer Science or equivalent • Experience with any ITIL tool is a plus
As an Inside Sales Specialist at Global Surf IT, you will be a key player in driving business success by generating new business opportunities through cold calling and handling incoming inquiries with exceptional sales support. Your role will involve building and nurturing client relationships through proactive engagement via various communication channels to ensure customer satisfaction and repeat business. Additionally, you will be responsible for following up on leads, coordinating events and webinars, updating sales records, and collaborating with the sales team when necessary. It is essential to have a basic understanding of IT products and services to effectively communicate with clients. To excel in this role, you must possess strong verbal and written communication skills, the ability to engage and persuade potential customers, and proficiency in CRM software and Microsoft Office Suite. Previous experience in cold calling, lead generation, or sales support is preferred, along with a basic knowledge of IT products, services, and technology trends. Ideal candidates will also have experience in B2B or IT sales, the ability to handle client objections and negotiate effectively, and strong organizational skills with attention to detail. In addition to technical and sales skills, soft skills such as self-motivation, target-driven approach, interpersonal skills, and the ability to work under pressure will be crucial for success in this role. A proactive mindset, strong sense of ownership, and the ability to multitask effectively are highly valued attributes. Candidates with a Bachelor's degree in business, Marketing, IT, or a related field, along with 1-3 years of experience in inside sales, telemarketing, or business development (experience in lead generation is an added advantage) are encouraged to apply. Global Surf IT offers a competitive salary and incentives, the opportunity to work with a leading IT solutions provider, a collaborative and dynamic work environment, training, and growth opportunities in IT sales and business development, as well as flexible working hours and work-life balance. If you are passionate about sales and technology and thrive in a fast-paced environment, we want to hear from you! Please submit your application by emailing us at talenthunt@globalsurf.ae with the subject "Application for Inside Sales Specialist - GS IT".,
As a Marketing Support Associate at GSIT, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement. KEY RESPONSIBILITIES 1. CHAT & CALL SUPPORT • Handle multiple chat and call interactions efficiently and professionally. • Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience. 2. LEAD MANAGEMENT & CRM OVERSIGHT • Utilize CRM platforms to track, update, and manage customer leads and interactions. • Ensure all lead data is accurately recorded and maintained for easy reference and follow-up. • Monitor CRM entries for completeness, and coordinate with the sales team to correct or update missing information. • Generate regular lead reports to support data-driven decision-making. • Assist the marketing team in any support activities as required. 3. DATA ANALYSIS & REPORTING • Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities. • Support the preparation of performance reports highlighting key metrics and insights for management review. QUALIFICATIONS • Bachelor’s degree in any discipline. • Basic understanding of any CRM tool and Microsoft Office (Word, Excel). • Foundational knowledge of IT products and services is an added advantage. • Prior experience in call handling or customer service is a plus
Company: Global Surf IT Pvt Ltd Location: TransAsia Cyberpark, Infopark, Phase II, Kochi Job Type: Full-time Experience: 2-4 Years [Prefer candidates with international clients handling experience] About Us We are a leading IT solutions provider based in Dubai, backed by a dedicated support team in Cochin, India. We deliver cutting-edge and customized technology services across IT infrastructure, AV & ELV systems, cloud solutions, cybersecurity, and managed services. With a strong commitment to innovation and customer satisfaction, we help businesses leverage technology for growth, scalability, and security. Click to know more about our company: https://www.gs-it.ae/ Job Summary We are seeking a detail-oriented and proactive Accounts Receivable Executive to manage invoicing, collections, and payment processing. This position involves handling accounts receivable from UAE-based clients—ensuring timely billing, payment collection, and reconciliation, while also overseeing internal financial operations, including salary disbursements and employee reimbursements. The ideal candidate will possess strong accounting skills, cross-location coordination ability, and a commitment to financial accuracy and compliance. Key Responsibilities • Generate and issue client invoices accurately based on sales orders, service completion reports, or defined project milestones. • Handle payment collections from Dubai-based clients, ensuring timely receipt of outstanding dues through consistent and professional follow-ups. • Reconcile customer accounts by verifying received payments, identifying and resolving discrepancies, and maintaining accurate financial records. • Process credit notes, refunds, and adjustments in alignment with company policies and with proper approvals. • Salary and Reimbursement Processing: Manage monthly salary disbursements and employee reimbursements in coordination with HR dept., ensuring timely and accurate payments as per company policy. Requirements • Bachelor’s degree in Accounting, Finance, or a related field. • 2+ years of experience in accounts receivable, preferably in the UAE/ other international clients. • Strong knowledge of accounting principles, invoicing, and collection procedures. • Proficiency in accounting software, CRM and MS Excel. • Excellent communication, organization, and follow-up skills. • Ability to work independently and coordinate across multiple departments
Company Name: GS-IT Location: Transasia Cyberpark, Infopark Phase II, Kochi Job title: IT Remote Support Engineer Experience: 0-6 months JOB RESPONSIBILITIES • Delivering a client focused service experience for technology user queries received over the phone, mail or ticketing tools in a professional and timely manner while demonstrating the highest standards of verbal communication. • Serve as the first point of contact for our clients seeking technical assistance over the phone, email, and ticketing tool. • Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels. • Walk the customer through the problem-solving process remotely. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services. Record events and problems and their resolution in logs. • Follow-up and update the customer about the support status and make a record in the ITIL tool. Pass on any feedback or suggestions by customers to the appropriate internal team. • Identify and suggest possible improvements on procedures. SKILLS REQUIRED • Good communication and time-management skills • Excellent knowledge in Desktop & Network support • Proven experience as a Support Engineer or other customer support role • Good knowledge in Office365 and other IT peripherals • Ability to work under pressure and prioritize tasks based on urgency and importance. • Open to working flexible hours, including shift-based schedules • Motivation to learn new skills and technologies. • Critical thinker and problem-solving skills • Degree in Information Technology, Computer Science or equivalent • Experience with any ITIL tool is a plus
As an IT Remote Support Engineer at GS-IT, located in Transasia Cyberpark, Infopark Phase II, Kochi, your primary responsibility will be to provide a client-focused service experience for technology user queries received through phone calls, emails, or ticketing tools. You will be expected to demonstrate the highest standards of verbal communication while addressing client inquiries in a professional and timely manner. Being the first point of contact for clients seeking technical assistance, you will be required to follow best practice ticket management processes. This includes handling and updating tickets as per established procedures to ensure efficient service delivery and adherence to service levels. Additionally, you will guide customers through problem-solving processes remotely and escalate unresolved issues to the appropriate support personnel. Your role will also involve providing accurate information on IT products and services, maintaining detailed records of events, problems, and their resolutions in logs. It will be essential to keep customers informed about the support status and relay any feedback or suggestions to the internal teams. Furthermore, you should be able to identify and propose improvements to existing procedures to enhance service quality. To excel in this position, you should possess excellent communication and time-management skills, hands-on experience in desktop and network support, and a proven track record in customer support roles. Familiarity with Office365 and other IT peripherals, as well as the ability to work under pressure and prioritize tasks based on urgency and importance, are crucial for success. Flexibility in working hours, including shift-based schedules, and a willingness to acquire new skills and technologies are desired qualities. A degree in Information Technology, Computer Science, or a related field is preferred for this role. Experience with any ITIL tool would be advantageous. As an IT Remote Support Engineer, you are expected to be a critical thinker with strong problem-solving skills, ready to contribute to the continuous improvement of IT support services.,
As an IT Procurement Engineer at GS-IT, your main responsibility will be to source competitive pricing for IT products and services from Dubai-based vendors. You will be required to have a strong knowledge of IT hardware, software, networking, and infrastructure solutions. Your duties will include obtaining and negotiating pricing for IT products from vendors in Dubai, managing vendor relationships and procurement processes, and staying updated on the latest IT hardware, software, and infrastructure solutions. You will be responsible for ensuring cost-effective procurement practices and maintaining strong vendor relationships. To excel in this role, you should have at least 2-5 years of experience in IT Sales or Procurement, along with a solid understanding of servers, storage, networking, and security solutions. Excellent negotiation and vendor management skills are essential, and familiarity with procurement tools/ERP systems would be a plus. If you are looking to work with cutting-edge IT solutions and be part of a dynamic team, GS-IT is the place for you!,