Senior Quality Analyst

Role Overview: As a Quality Analyst, you will be responsible for conducting quality audits, checks, analysis, monitoring, and calibration of calls to ensure adherence to company standards. Your role will involve identifying areas for improvement and providing feedback to team members on their performance. Collaboration with the training department to develop and implement effective quality control processes will be crucial to your responsibilities. It is essential to maintain accurate records of all quality-related activities and reports, while also ensuring compliance with regulatory requirements and industry standards. Key Responsibilities: - Conduct quality audits, checks, analysis, monitoring, and calibration of calls. - Identify areas for improvement and provide feedback to team members. - Collaborate with the training department to develop quality control processes. - Maintain accurate records of quality-related activities. - Ensure compliance with regulatory requirements and industry standards. Qualifications Required: - 3-8 years of experience in a similar role as a Quality Analyst. - Strong understanding of call audit, call calibration, call monitoring, call quality, calls, quality analysis, quality check, quality control, and quality management principles. - Excellent communication skills with the ability to work effectively with cross-functional teams.,