Role & responsibilities Define implementation plans, timelines, and resource requirements for successful product launches. Oversee the end-to-end implementation process, ensuring adherence to project timelines, milestones, and deliverables. Coordinate with cross-functional teams to gather requirements, allocate resources, and resolve any implementation-related issues. Act as a primary point of contact for stakeholders, providing regular updates, addressing concerns, and managing expectations. Conduct thorough testing and validation of implemented solutions, addressing any issues or bugs promptly. Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of product implementations. Lead and manage a team of implementation specialists, providing guidance, support, and mentorship. Create and maintain comprehensive documentation, including implementation guides, user manuals, and FAQs. Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines. Strong leadership skills with the ability to inspire and motivate a team.
Inside Sales Head Next Back 10+ years Any Graduate Chennai To sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the tele sales strategy. Sets priorities and serves as subject matter expert for the Business and client requirements. Establishes and maintains good working relationships with Sales Customer Support and Marketing Organization. Monitors performance of Inside Sales Team through call monitoring and other measures to ensure utilization and efficient service. Manage appropriate KRAs and Metrics. Develop strategies to reduce churn by proactively identifying KEY accounts. Develop strategies to generate and increase high quality leads from Online (Website) and Inbound mediums Map 360-degree view of complete sales cycle from Lead generation to On-boarding Constantly coach the team in handling sales objections and maximizing conversions. Working knowledge of outbound tele sales, basic marketing principles and practices. Knowledge of the sales and customer life cycle. Prior experience of handling retail customers is a plus. At least 5 years experience, experience in handling a team Spoken fluent Hindi & English Apply for this position Full Name Applying for Position Email Phone Upload CV/Resume * Upload File Upload supported file (Max 15MB) By using this form you agree with the storage and handling of your data by this website. * Submit Thanks for submitting!
Asp.net Developer Next Back 5+years Any Graduate Chennai Experience in developing web based Asp.Net applications Analyze, Design and develop software code to meet with business requirements Applicants are expected to have excellent programming skills to make high level design choices and to dictate technical standards, including software coding standards, tools and platforms. Strong knowledge in database design Experience in retail business applications is preferred. Apply for this position Full Name Applying for Position Email Phone Upload CV/Resume * Upload File Upload supported file (Max 15MB) By using this form you agree with the storage and handling of your data by this website. * Submit Thanks for submitting!
Implementation Manager Next Back 10+ years Any Graduate Chennai As the Product Implementation Head, you will be responsible for overseeing the successful implementation of the product and delivery to the customer on time. You will lead a team of implementation specialists and collaborate closely with cross-functional teams, including product management, sales, and customer support. Your primary goal will be to ensure that product implementations are executed efficiently, meet customer requirements, and achieve business objectives. Define implementation plans, timelines, and resource requirements for successfully going live. Oversee the end-to-end implementation process, ensuring adherence to project timelines, milestones, and deliverables. Coordinate with cross-functional teams to gather requirements, allocate resources, and resolve any implementation-related issues. Act as a primary point of contact for stakeholders, providing regular updates, addressing concerns, and managing expectations. Conduct thorough testing and validation of implemented solutions, addressing any issues or bugs promptly. Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of product implementations. Lead and manage a team of implementation specialists, providing guidance, support, and mentorship. Create and maintain comprehensive documentation, including implementation guides, user manuals, and FAQs. Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines. Strong leadership skills with the ability to inspire and motivate a team. Apply for this position Full Name Applying for Position Email Phone Upload CV/Resume * Upload File Upload supported file (Max 15MB) By using this form you agree with the storage and handling of your data by this website. * Submit Thanks for submitting!
Product Consultant Next Back 4+ years Any Graduate Chennai Establish all technical project requirements and maintain effective professional relationships with all clients Ability to recognize ineffective customer service interaction, identify gaps in quality of services and drive initiatives to improve service quality Willing to travel for a project in India/ Abroad Retail domain knowledge and basic database knowledge would be a plus The goal is to create value for clients that will help preserve the company s reputation and business Excellent communication and interpersonal skills Preferred spoken language skills Hindi Apply for this position Full Name Applying for Position Email Phone Upload CV/Resume * Upload File Upload supported file (Max 15MB) By using this form you agree with the storage and handling of your data by this website. * Submit Thanks for submitting!
Business Analyst Next Back 3+years Any Graduate Chennai Gathering and reviewing the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners. RETAIL domain experience OWNERSHIP Analyze business requirements, elaborate and document the same. Review the project documents including Project approvals with details on costs, timelines and deliverables. Requirement Documentation, GAP Analysis, Feasibility study and Solution Document. Designing the document based on the project plan. Effectively communicating your insights and plans to cross functional team members and management Documenting standard operating procedures related to new developments. Work with the Product consultants and development team to ensure that they understand the specifications. Performing functionality testing before delivering the product / service Understand scope of delivery, customers business and map then with the existing solution Recruiting and managing department specific staff. A bachelor s degree in business or related field or an MBA. A minimum of 5 years of RETAIL domain experience in business analysis or related field. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent documentation skills. Excellent planning, organizational, and time management skills. Good communication and interpersonal skills. Experience working in a team-oriented, collaborative environment A history of leading and supporting successful projects Preferred to have multi- lingual skills (English + Hindi + Any other local languages) Apply for this position Full Name Applying for Position Email Phone Upload CV/Resume * Upload File Upload supported file (Max 15MB) By using this form you agree with the storage and handling of your data by this website. * Submit Thanks for submitting!
Research and identify solutions to our POS software Diagnose and troubleshoot technical issues Ask customers targeted questions to understand the root of the problem quickly Track computer system issues through to resolution, within agreed time limits Talk to clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g., software developers) Provide prompt and accurate feedback to customers Refer to an internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain a friendly relationship with client Role & responsibilities
"> Job Listings 5+years Any Graduate Chennai Experience in developing web based Asp.Net applications Analyze, Design and develop software code to meet with business requirements Applicants are expected to have excellent programming skills to make high level design choices and to dictate technical standards, including software coding standards, tools and platforms. Strong knowledge in database design Experience in retail business applications is preferred.
"> Job Listings 2+ years Any Graduate Chennai Research and identify solutions to our POS software Diagnose and troubleshoot technical issues Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk to clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain a friendly relationship with client Spoken Hindi - Mandatory
"> Job Listings 10+ years Any Graduate Chennai As the Product Implementation Head, you will be responsible for overseeing the successful implementation of the product and delivery to the customer on time. You will lead a team of implementation specialists and collaborate closely with cross-functional teams, including product management, sales, and customer support. Your primary goal will be to ensure that product implementations are executed efficiently, meet customer requirements, and achieve business objectives. Define implementation plans, timelines, and resource requirements for successfully going live. Oversee the end-to-end implementation process, ensuring adherence to project timelines, milestones, and deliverables. Coordinate with cross-functional teams to gather requirements, allocate resources, and resolve any implementation-related issues. Act as a primary point of contact for stakeholders, providing regular updates, addressing concerns, and managing expectations. Conduct thorough testing and validation of implemented solutions, addressing any issues or bugs promptly. Identify areas for process improvement and drive initiatives to enhance the efficiency and effectiveness of product implementations. Lead and manage a team of implementation specialists, providing guidance, support, and mentorship. Create and maintain comprehensive documentation, including implementation guides, user manuals, and FAQs. Excellent project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines. Strong leadership skills with the ability to inspire and motivate a team.
"> Job Listings 10+ years Any Graduate Chennai To sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the tele sales strategy. Sets priorities and serves as subject matter expert for the Business and client requirements. Establishes and maintains good working relationships with Sales Customer Support and Marketing Organization. Monitors performance of Inside Sales Team through call monitoring and other measures to ensure utilization and efficient service. Manage appropriate KRAs and Metrics. Develop strategies to reduce churn by proactively identifying KEY accounts. Develop strategies to generate and increase high quality leads from Online (Website) and Inbound mediums Map 360-degree view of complete sales cycle from Lead generation to On-boarding Constantly coach the team in handling sales objections and maximizing conversions. Working knowledge of outbound tele sales, basic marketing principles and practices. Knowledge of the sales and customer life cycle. Prior experience of handling retail customers is a plus. At least 5 years experience, experience in handling a team Spoken fluent Hindi & English