German-Speaking Customer Support Specialist (Cards Operations)

3 - 5 years

2 - 6 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide exceptional customer support through various communication channels.
  • Resolve customer complaints and issues professionally and promptly.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of products and services.
  • Identify and escalate potential issues to senior management.
  • Analyze customer feedback to improve overall customer experience.
Job Requirements
  • Fluency in German is mandatory.
  • Excellent communication and problem-solving skills are required.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and critical thinking skills are necessary.
  • Experience in customer support or operations is preferred.
  • Ability to adapt to changing situations and priorities.
  • A Bachelor's degree is required.

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