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Customer Support - Quality Analyst

Customer Support - Quality Analyst

Atria Convergence Technologies (ACT)

1 - 6 years

2 - 4 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

call quality quality analysis quality tools call monitoring feedback quality check

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Conduct call quality analysis to ensure adherence to company standards.
Monitor calls for quality check and provide feedback to agents on improvement areas.
Utilize quality tools such as call monitoring software to track performance metrics.
Collaborate with team members to resolve issues related to call quality and customer satisfaction.
Provide timely reports on call quality trends and recommendations for process improvements.

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