Email your resumes to: Swathi@wissenpro.com Job Description Trainer RolesLocations: Bangalore, Gurgaon, PuneRoles Available:Process Trainer (Bangalore/Gurgaon)VNA Trainer (Pune)Process Trainer - (Pune) Communications Trainer (Pune)Trainer II (Bangalore)Communication Trainer II (Bangalore)Communication Trainer II (Bangalore)Specialist Trainer - (Hyderabad)Key Requirements:Experience: 2+ years (1+ year as a Trainer)Industry: International / Domestic Voice / Chat / Email ProcessSkills: Excellent communication skills, voice & accent training, process trainingWork Schedule: 24/7 shiftsJoining: Immediate to 30 days notice periodAdditional Benefits: One-way cab facility (for applicable locations)

Email your resume to: Raveena@wissenpro.comRoles: Supervisor Quality / Sr Quality Evaluator / Quality, Team Lead Job DescriptionMonitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and emailMeet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesParticipate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changesMaintain strong program knowledge base; basic understanding of client products, services and/or program strategiesParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)Contribute to maintaining forms and legends documentsSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goalsKey Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships.

Email your resume to: Raveena@wissenpro.comWe are looking for an experienced Data & Analytics Lead with expertise in Power BI to drive end-to-end analytics solutions. The role involves data visualization, data modeling, and business intelligence, working closely with cross-functional teams to deliver insights and optimize decision-making.Key Responsibilities: Lead Power BI solutions, ensuring timely project delivery. Collaborate with business teams to design effective data visualizations. Develop and maintain complex data models (Power BI, Azure Analysis Services). Set up Power BI Gateway and integrate data from cloud & on-prem systems. Utilize SQL & cloud platforms (Azure, Snowflake, AWS) for data management. Define best practices for data extraction, import, and lifecycle management. Provide technical leadership & mentorship to team members.Requirements: 12+ years in Data & Analytics, specializing in data visualization. 5+ years of Power BI experience, including dashboard development & administration. Strong expertise in SQL, Azure Analysis Services, and data modeling. Familiarity with Tableau, Business Objects, Qlik, and cloud platforms. Understanding of ERP system data (SAP, Oracle, QAD, Epicor). Leadership & problem-solving skills, with the ability to work cross-functionally. Bonus: Experience in UX, storytelling with data, and best practices for Power BI lifecycle management.What We Offer: Competitive Salary & performance-based annual increments. Comprehensive Benefits Shift allowance, health, accident, and life coverage. Fast-Paced Growth with career advancement opportunities. International Work Exposure in a dynamic environment. Engaging Activities – Participate in sports & CSR initiatives.

Apply Now - Contact Our Hiring Team: Swathi: 80085-82617 Nisha: 91001-88894 Start Your Career Journey Today! #HiringNow #HyderabadJobs #ContentReview We're Hiring: Content Review (Non-Voice) Location: Hyderabad (Work from Office) Salary: Up to 3.80 LPA + Night Shift Allowances Shifts: 24/7 Rotational (Including Night Shifts) Cab Facility: Pick & Drop Provided Job Responsibilities: Review & moderate user-generated content for compliance Identify & flag inappropriate content for removal Ensure platform guidelines & policies are followed Why Join Us? Attractive Salary Package Safe Transportation (Pick & Drop) International Work Environment

Apply Now - Contact Our Hiring Team: Khushi: 87126-50628 Nisha: 91001-88894 Start Your Career Journey Today! #HiringNow #HyderabadJobs #ContentReview We're Hiring: Content Review (Non-Voice) Location: Hyderabad (Work from Office) Salary: Up to 3.80 LPA + Night Shift Allowances Shifts: 24/7 Rotational (Including Night Shifts) Cab Facility: Pick & Drop Provided Job Responsibilities: Review & moderate user-generated content for compliance Identify & flag inappropriate content for removal Ensure platform guidelines & policies are followed Why Join Us? Attractive Salary Package Safe Transportation (Pick & Drop) International Work Environment

Email your resumes to: Raveena@wissenpro.comRole and Key Responsibilities:Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirementsRegularly impart effective coaching to team members, enabling consistent high-performance delivery monthlyIdentify performance related issues, develop an action plan for improvement and implement corrective actionEnsure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectationsCommunicate expectations to employees and provide timely updatesConduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development training.Exercise independent judgment and discretion in the performance of the said main function to implement management policiesSupport and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirementsManage team members on a regular basis and write and deliver performance appraisal.

Email your resume to: Khushi@wissenpro.com1st Role: RTA/WFM Manager Lead and guide a team of Real-Time Analysts (RTAs). Align schedules with staffing needs and operational metrics. Collaborate with WFM Scheduling for schedule enhancements. Analyze issues, prepare reports, and provide feedback. Communicate with clients to address variances. Handle intraday escalations and process improvements. Focus: Optimize workforce efficiency & ensure seamless operations.2nd Role: Planning & Scheduling Manage and oversee a team of RTAs. Align schedules with staffing and operational metrics. Work with WFM Scheduling to refine action plans. Identify issues, analyze trends, and provide feedback. Communicate with clients for variance management. Handle escalations and improve RTA processes. Focus: Streamline workforce planning & proactive scheduling.

Exciting Job Opportunities! Apply Now! Call us now to apply! Contact Our Hiring Team: Raveena: 70320-46318 Nisha: 91001-88894 Khushi: 87126-50628 HR Recruiter Timings: 9:30 AM - 6:30 PM (Flexibility required) Week Off: Fixed Sunday + Alternative Saturdays Off (2nd & 4th Saturday) Key Responsibilities: Sourcing: Identify & attract top talent Screening: Evaluate & shortlist qualified candidates Coordination: Schedule interviews & manage communication Industry Knowledge: Stay updated on hiring trends & job market Documentation: Maintain records for analysis & insights Qualifications: Strong communication & organizational skills Join us & shape the future of hiring!

Email your resume to Khushi@wissenpro.com Hiring: Order to Cash Management Team Leader Join our Vendor Success Management team to optimize vendor operations, ensuring efficiency in capacity, cost & quality. Key Responsibilities: Oversee vendor problem-backlog management & compliance Monitor vendor performance & contractual adherence Align with Regional Delivery teams on priorities Manage 2-3 QTC sub-components (Order Booking, Logistics, Invoice Disputes) Analyze trends & drive improvements Optimize vendor capacity, staffing & automation Requirements: 2+ years as a Team Leader Operations in BPO/contact center (Order Management/QTC) Strong communication, data analysis & project management skills Organized, proactive & detail-oriented IT product knowledge (preferred) Work Hours: 11 AM – 8 PM (flexible)

Apply Now - Contact Our Hiring Team: Raveena: 70320-46318 Swathi: 80085-82617 Khushi: 87126-50628 Nisha: 91001-88894 Start Your Career Journey Today! #HiringNow #HyderabadJobs #ContentReview We're Hiring: Content Review (Non-Voice) Location: Hyderabad (Work from Office) Salary: Up to 3.80 LPA + Night Shift Allowances Shifts: 24/7 Rotational (Including Night Shifts) Cab Facility: Pick & Drop Provided Job Responsibilities: Review & moderate user-generated content for compliance Identify & flag inappropriate content for removal Ensure platform guidelines & policies are followed Why Join Us? Attractive Salary Package Safe Transportation (Pick & Drop) International Work Environment

Email your resume to: Khushi@wissenpro.com Role: Financial Specialist Key Responsibilities: Monthly account reviews & coding accuracy General ledger entries for financial accuracy Monthly account reconciliations Month-end & quarter-end variance analysis Prepare analyses for external auditors Contribute to budgeting & forecasting planning Participate in company meetings, webinars, & calls Other duties as assigned based on business needs Key Skills & Knowledge: Month-end accounting Bank reconciliation Income statement structure Journal entries (Accrual, Prepaid expense, revenue, & prepayment)

Email your resumes to: | Raveena@wissenpro.comPosition Overview:We are seeking a motivated and experienced US IT Bench Sales Recruiter to join our team. The ideal candidate will be responsible for marketing consultants on the bench to secure new projects and ensure optimal placement opportunities. This role offers a hybrid work model, combining 3 days in-office and 2 days remote, with fixed weekends off.Key Responsibilities: Market IT consultants on the bench to clients and vendors to identify suitable project opportunities. Build and maintain strong relationships with clients, vendors, and partners. Negotiate terms and agreements with vendors and clients. Identify new vendors and clients to expand business opportunities. Maintain an updated database of consultants, clients, and vendors. Work towards achieving monthly targets and placement goals. Effectively communicate consultants' skills and experience to clients.Work Schedule: Timings: 8:00 PM to 5:00 AM IST (US Shift). Work Days: Monday to Friday. Weekends Off: Fixed Saturday & Sunday off.Work Model: 3 Days Work from Office. 2 Days Work from Home.Requirements: Proven experience in US IT Bench Sales Recruitment. Strong understanding of US staffing processes and recruitment lifecycle. Excellent communication, negotiation, and interpersonal skills. Familiarity with US visa classifications (H1B, GC, OPT, etc.). Ability to work in a target-driven environment.Why Join Us? Opportunity to work with a dynamic and supportive team. Competitive compensation and incentives. Exposure to global markets and client networks.

Email your resume to: Swathi@wissenpro.comRoles: Supervisor Quality / Sr Quality Evaluator / Quality, Team Lead Job DescriptionMonitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and emailMeet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesParticipate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changesMaintain strong program knowledge base; basic understanding of client products, services and/or program strategiesParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)Contribute to maintaining forms and legends documentsSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goalsKey Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships.

Email your resumes to: Raveena@wissenpro.comRole and Key Responsibilities:Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirementsRegularly impart effective coaching to team members, enabling consistent high-performance delivery monthlyIdentify performance related issues, develop an action plan for improvement and implement corrective actionEnsure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectationsCommunicate expectations to employees and provide timely updatesConduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development training.Exercise independent judgment and discretion in the performance of the said main function to implement management policiesSupport and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirementsManage team members on a regular basis and write and deliver performance appraisal.

Email your resumes to Raveena: Raveena@wissenpro.com Role: Manager Quality / Training & Quality ManagerRole and Key Responsibilities:Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programsDeliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structureIdentify possible issues and trends and give actionable insights while communicating them to relevant stakeholdersImplement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiencyAnalyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviewsKey skills & knowledge: Excellent communication & interpersonal skillsExcellent MS Office skills (presentation & excel)Excellent knowledge of Quality & Analytical toolsShould be well versed with Qualitative conceptsShould have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Email your resume to: Khushi@wissenpro.com Looking for a role in Workforce Management & Forecasting? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Forecasting Professionals Working Days: 5-6 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent)Job Summary:We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, IEX, and data analytics tools like Python and R-Studio.Key Responsibilities: Real-Time & Intraday Management: Monitor and manage workforce operations to ensure optimal staffing levels and adherence to SLAs. Capacity Planning & Forecasting: Analyze historical data to forecast call volume, workforce needs, and business demands. Scheduling & Optimization: Create and manage agent schedules using WFM tools like IEX, Verint, Aspect, or Genesys Dialer. Performance Analysis: Generate reports, track KPIs, and provide insights to improve operational efficiency. Data Analytics & Automation: Utilize Python, R-Studio, and Advanced Excel to build forecasting models and automation. Process Improvement: Identify and implement strategies to enhance workforce planning and real-time monitoring.Key Skills & Qualifications: Experience: 1-4+ years in WFM, RTA, Forecasting, or Dialer Operations Technical Skills: CMS Avaya, Genesys, Cisco, Aspect, Verint, IEX, Advanced Excel Data Analytics: Forecasting techniques, R-Studio, Python (for data modeling) Workforce Planning: Scheduling, capacity planning, real-time tracking Problem-Solving: Strong analytical and decision-making skills Communication: Ability to work with multiple stakeholders and cross-functional teamsWhy Join Us? Competitive Salary Packages Growth Opportunities in Workforce Management & Analytics Exposure to Cutting-Edge WFM & Analytics Tools A Collaborative & Dynamic Work Environment