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Operations Manager

7 - 12 years

14 - 18 Lacs

Kolkata Thane Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Skills Required

International Sales International Operations Chat Support Voice Process Operations Management Content Management SLA Management Customer Service Operations Customer Support Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Send resume: Khushi@wissenpro.com Call: 87126 50628 We're Hiring: Operations Managers Voice & Chat (Contact Center) Lead and optimize customer support operations across voice and chat in a fast-paced BPO environment. Key Responsibilities: Manage day-to-day contact center operations. Drive service levels, quality, and team productivity. Monitor KPIs and ensure process compliance. Coach teams to meet and exceed performance targets. Collaborate across departments for smooth operations. Qualifications: Graduate (MBA preferred). 1+ year in contact center operations leadership. Strong team management, analytical, and communication skills. Familiar with CRM tools and call center tech.

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Wissenpro It Solutions
Wissenpro It Solutions
www.wissenpro.com

Information Technology and Services

San Francisco

200+ Employees

27 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

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