3639 Chat Support Jobs

???? Now Hiring Chat Process Roles! ???? ???? UK/US Banking Process ???? Location: Malad ????????? Eligibility: Graduate Freshers ???? Shift: Rotational Night Shift ???? Working Days: 5 Days a Week ???? Salary: ?16,000 ?20,000 ???? Process: 100% Chat No Calling! ? Great opportunity to kickstart your BPO career! ???? Apply Now! Contact: Celesti- 8433524551 [HIDDEN TEXT]

Job Description: We are hiring Customer Support Associates for an International Voice Process ,A service that helps individuals with hearing difficulties by displaying captions of live conversations on a touchscreen phone . As part of this role, you will be handling voice-based customer interactions with a strong focus on clarity, empathy, and communication excellence. Handle inbound and outbound calls for an international voice process Accurately transcribe live conversations for hearing-impaired users Maintain high levels of accuracy and speed during calls Communicate clearly and professionally with US-based customers Provide basic technical and service-related support Work effectively in 24x7 rotational shifts Interested candidates can connect on below mentioned HR: HR Priyanka : 9816787033 HR Diksha : 76500 19021

Spes Manning Solutions is actively hiring for a Customer Care Executive to join our team as an International Customer Support Associate . This is an excellent opportunity for both freshers and experienced professionals with a passion for customer service. You will play a vital role in providing a world-class experience to our international clients, including those in the US and UK , while contributing to a high-performing team. Roles & Responsibilities Handle inbound and outbound calls to provide exceptional customer service. Resolve customer queries in a professional manner and ensure a high level of customer satisfaction . Adhere to process guidelines and consistently achieve performance targets . Provide a world-class experience to our international clients. Requirements Experience: Freshers with excellent communication skills are welcome to apply. Prior experience in BPO (International Voice/Chat) or customer service will be considered a significant advantage. Skills: Strong communication and interpersonal skills. A professional and customer-centric approach. Flexibility: Must be flexible to work in rotational shifts , including night shifts . Work Schedule Shifts: Rotational shifts. Days: 5 working days with 2 rotational offs. Perks & Benefits Salary: An attractive salary package with monthly performance incentives . Hike: 30% hike on the last drawn salary for experienced candidates. Facilities: Cab facilities for a comfortable commute. Insurance: Company-provided insurance . Allowances: Additional allowances will be provided. Interview Process The selection process is designed to assess your skills and includes the following rounds: Telephonic Screening: An initial conversation to assess your communication and basic skills. HR Round: Discussion with a member of our Human Resources team. Versant: An evaluation of your communication skills. Ops: Final round with the Operations team. How to Apply To apply for this position, please send your resume to: HR Kiran WhatsApp: 9225684444 Email: [HIDDEN TEXT] For any inquiries, feel free to reach out via email or WhatsApp.

As a Customer Service Representative at EaseMyTrip, your primary responsibility will be to provide exceptional customer service and resolve customer queries efficiently over voice-based phone service. You will be the frontline support for customers across various communication channels such as telecommunication, email, and chat, ensuring that customer requirements are met with a first contact resolution approach. Your duties will include clarifying customer requirements, probing for and confirming understanding of their concerns, and greeting customers in a courteous, friendly, and professional manner following established procedures. It is essential to listen attentively to customer needs and concerns, demonstrating empathy throughout the interaction. You will be expected to confirm customer understanding of the solution provided and offer additional customer education as necessary. Additionally, your role will involve preparing complete and accurate work while updating customer files to ensure a seamless customer service experience. EaseMyTrip is a leading online travel platform in India, offering comprehensive travel solutions that include air tickets from over 400 international and domestic airlines, hotel bookings for a vast selection of hotels in India and abroad, cab booking services with numerous cab operators, bus tickets from a wide range of bus operators, and railway tickets within India's major cities. Join our team at EaseMyTrip and be part of a trusted name in the Indian travel industry, delivering top-notch customer service and contributing to our commitment to providing end-to-end travel solutions to our valued customers.,

The ideal candidate for this position will have 1 to 10 years of experience and will be responsible for providing technical support to international clients through chat. The candidate should possess strong analytical and problem-solving skills, excellent written and verbal communication skills, and technical support experience. Additionally, the candidate should have a CEFR written skills level of B2 High. The role requires a graduate in any stream with at least 1 year of experience in a technical support role for international clients. This position is based in Hyderabad and is open to diversity candidates.,

You will be responsible for responding to customer inquiries via email, chat, and social media. Your duties will include assisting customers with product-related queries, order tracking, and issue resolution. Additionally, you will be expected to collect feedback and provide insights to improve the overall customer experience. It will be essential for you to work closely with the operations and marketing teams to enhance customer satisfaction. You will also be required to maintain accurate records of customer interactions and follow up as necessary. The company you will be working for is India's first semi-permanent hair color brand. They are the manufacturer and seller of the products, operating with both B2B and B2C setups. For more information about the company, you can visit their website at www.birdsofparadyes.com.,

The ideal candidate for this position should have a minimum of 1-2 years of experience in digital marketing and advertising. As a part of the team, you will be responsible for managing various aspects of digital marketing campaigns. You should possess strong analytical and problem-solving skills to effectively optimize campaigns and drive results. In addition to your experience in digital marketing, you should have excellent written and verbal communication skills. Your role will involve chat and email support, troubleshooting, as well as ticket and transactional account management. Technical support and troubleshooting experience will be beneficial in addressing customer queries and issues effectively. Proficiency in tools like DV, CM, SA360, Campaign Manager, and Google Ads is essential for this role. You should also have a good understanding of advertising agency operations and experience in managing complete campaign life cycles. Knowledge of fundamental SQL, AI, and ML will be an added advantage. As part of the recruitment process, you may be required to take the Versant Written Test and Mettl assessments. The company is open to considering candidates from outside Hyderabad and can provide travel and stay arrangements as needed. If you are looking to join a dynamic team and contribute to the success of digital marketing campaigns, this role offers an exciting opportunity to grow and develop your skills in a fast-paced environment.,

As a Customer Support Representative at our company, you will be responsible for promptly and accurately responding to customer inquiries via phone, email, or chat. Your primary goal will be to understand customer requirements and guide them in utilizing specific features effectively. You will investigate and document product issues by simulating scenarios or replicating user actions to provide timely and helpful solutions. Maintaining internal records detailing technical problems and positive customer interactions will be a crucial aspect of your role. Tracking customer complaints, offering proactive support, and communicating feature suggestions and effective solutions to team members are essential responsibilities. Additionally, you will notify customers about newly released features and updates, ensuring their technical concerns are resolved through timely follow-ups. Collecting customer feedback and sharing relevant insights with the Product, Sales, and Marketing teams will contribute to our continuous improvement efforts. Supporting in mentoring and training new Customer Support Representatives will also be part of your duties. Basic knowledge of MySQL/SQL databases is required, and willingness to travel across PAN India locations for site visits may be necessary. Freshers with BCA or MCA qualifications, as well as candidates with up to 1 year of experience, are encouraged to apply for this full-time, permanent position. Benefits include food provision and Provident Fund, with the role offering day shifts. Applicants will be required to provide their current CTC, expected CTC, and notice period. If you are passionate about providing exceptional customer support, possess the necessary technical knowledge, and enjoy collaborating with cross-functional teams to enhance customer experience, we look forward to receiving your application.,

As a Customer Support Representative at our company, you will be responsible for handling customer inquiries and resolving issues through email and chat support. Your main duties will include providing product information, addressing order-related issues, and ensuring customer concerns are promptly resolved. Utilizing your problem-solving skills, you will be expected to tackle complex customer issues efficiently. Collaboration with internal teams will be essential in resolving customer complaints effectively. Your role will also involve aiming to achieve productivity and quality targets set by the company to ensure the highest level of customer satisfaction. Our company, FiveS Digital, initially established as a BPO company in 2009, has diversified into digital technology services over the years. With over 12 years of experience in delivering top-notch business services, we have earned a reputation as pioneers in the IT business solutions and services sector. At FiveS Digital, we are committed to enhancing the customer experience through omnichannel contact centers, data-driven intelligence, shared services, and digital transformation via process automation. We focus not only on identifying, designing, executing, and analyzing business processes but also on continuously improving them to ensure robust and streamlined back-office operations.,

As an IT/Technical Support Engineer at Intellitech IQ Consultancy, located in Hyderabad, you will join a dynamic team dedicated to providing top-notch technical support to clients around the globe. In this role, you will be responsible for diagnosing and resolving IT issues, ensuring the smooth operation of computer systems and IT services for our clients. Your primary tasks will include providing desktop/laptop/software support, resolving hardware and software issues, escalating complex problems when necessary, and delivering exceptional customer service through various communication channels such as chat, voice, and in-person interactions. To excel in this position, you must possess a Bachelor's degree in Computer Science or a related field, along with a minimum of 1-3 years of experience in IT Chat, Voice, and Desktop support. Proficiency in Windows and Mac operating systems, basic applications like MS Office Suite, Outlook Configuration, O365, and Active Directory concepts is essential. You should also have experience in installing/uninstalling software applications on various devices, familiarity with L1 support protocols, and troubleshooting skills. Additionally, knowledge of ticketing tools such as ServiceNow, network protocols, and configurations will be advantageous in performing your duties effectively. The role may require flexibility in working hours, as it involves 24*7 operations and supporting US & UK shifts. At Intellitech IQ Consultancy, we value innovation, excellence, and collaboration, and we welcome individuals who are eager to contribute to our growth and provide outstanding services to our clients. If you are looking for a challenging yet rewarding opportunity in the IT support domain, we encourage you to apply and be a part of our vibrant and expanding team.,

Please find below JD for non-voice Chat process. Department: Customer Support Operations Process: International Non-Voice (Chat Support) Telecom Sector Location: Hyderabad Employment Type: Full-time | Rotational Shifts | Work from Office Job Summary: We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment. Key Responsibilities: Handle multiple customer chats simultaneously to resolve queries Provide accurate, timely, and effective responses while maintaining professional etiquette Adhere to process guidelines and quality standards Collaborate with team leads and support functions to improve customer satisfaction Qualifications & Skills: Minimum qualification: Graduate or Undergraduate in any discipline Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers) Excellent written communication skills in English Good typing speed with accuracy (minimum 2225 WPM preferred) Ability to work in a fast-paced environment and flexible to work in rotational shifts Preferred Attributes: Prior experience in chat support or customer service (international process preferred) Strong problem-solving skills and attention to detail Positive attitude, team player, and goal-oriented mindset "Mention HR Nawaz on your resume."

Role :: Customer Service || International Chat Process || Gaming Process Location :: Noida, Candor TechSpace, Sector 135, Tower - 6, UG Floor What's in it for you? - Salary :: Up to 5 LPA - Both side cabs - 5 Days Working - Rotational Shifts and Rotational week-offs Who can apply? - Not for Freshers - Minimum 1+ year of international gaming experience is required - People with strong communication & interpersonal skills - Strong Desktop gaming knowledge Contact only via WhatsApp message (Avoid Direct Calls) | Sudiksha@9266453700 0r email sudiksha.kumari01@telusinternational.com

Hiring non voice process with 2–5 years of experience in customer support and Live chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Aparna(9172726408)

Call Immediately for spot Offer We are hiring talented professionals to join our team in Hyderabad! Job Details: - Role: Non Voice Process - Type: International Non Voice Process - Experience: Fresher or Minimum 1 year into any Exp - Eligibility: (Experince)10+2, Any B-Tech graduate can apply - CTC:(Fresher) Upto 2.60 LPA (Exp) 3.20 LPA - Shifts: US Rotational shifts - Work Location: Hyderabad - Work Type: Work from office - Transportation: One-way transportation will be provided Key Requirements: - Excellent communication skills - Ability to work in US rotational shifts - Strong problem-solving and analytical skills How to Apply: Interested candidates can share their resume on Email id : Yasmeen@lyrostech.com Contact : (Yasmeen) 9030424551 Note: References highly appreciated. Please do share.

Job Summary: As a Sales Advisor, you will play a pivotal role in driving revenue growth by supporting customers via messaging platform and selling mobile and broadband products or services to potential customers. Your primary responsibility is to develop good product knowledge, understand customer needs, and close sales effectively. Responsibilities: 1. Consultative Selling: Understand customer requirements and recommend suitable products or service. Provide personalized solutions based on customer needs. 2. Negotiation and Closing Negotiate terms, pricing, and products. Close deals efficiently while maintaining customer satisfaction and compliance. 3. Product Knowledge: Stay informed about product updates, industry trends, and competitive offerings. 4. Maintaining high quality standards Comply with internal quality protocols. Achieve high level of accuracy as per transactional quality standards. Requirements : Mandatory one year experience in international sales business. Excellent communication and negotiation skills. Proficient in using messaging platforms and CRM software. Minimum typing speed 30 wpm with 90% accuracy Qualifications: Self-motivated and result-oriented. Bachelors degree in any stream. Ability to work independently and as part of a team. Positive attitude and resilience.

Assist customers with tracking their orders, making changes, and addressing delivery issues. Handle post-purchase concerns like returns, exchanges, cancellations, delays and refunds. 5 Days Working

Department: Customer Support Operations Process: International Non-Voice (Chat Support) Telecom Sector Location: Hyderabad Employment Type: Full-time | Rotational Shifts | Work from Office Job Summary: We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain. The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience. This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment. Key Responsibilities: Handle multiple customer chats simultaneously to resolve queries Provide accurate, timely, and effective responses while maintaining professional etiquette Adhere to process guidelines and quality standards Collaborate with team leads and support functions to improve customer satisfaction Qualifications & Skills: Minimum qualification: Graduate or Undergraduate in any discipline Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers) Excellent written communication skills in English Good typing speed with accuracy (minimum 2225 WPM preferred) Ability to work in a fast-paced environment and flexible to work in rotational shifts Preferred Attributes: Prior experience in chat support or customer service (international process preferred) Strong problem-solving skills and attention to detail Positive attitude, team player, and goal-oriented mindset "Mention HR Nawaz on your resume." Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Title: Chat Support Executive AEP (Annual Enrolment Period) Employment Type: Contract (6 Months) Experience Required: 6 Months to 3 Years Location: Hyderabad. Work Mode: 100% Work from Office (No remote option) Shift Timings: Rotational Shifts (24x7), Rotational/Split Week Offs Job Summary: We are looking for dynamic and detail-oriented Chat Support Executives to join our team for the Annual Enrollment Period (AEP) support process. The selected candidates will be responsible for providing high-quality support to M&R and M&R DSNP members through chat-based interactions . Strong communication skills, fast typing speed, and comfort with technology are essential for success in this role. Key Responsibilities: Provide real-time assistance to consumers via chat during the AEP period. Maintain a positive and professional tone to ensure superior customer experience. Resolve member queries efficiently while managing multiple conversations simultaneously. Utilize digital tools and resources to provide accurate information and support. Must-Have Skills: Excellent Written Communication: Clear, concise, and engaging chat responses. Typing Speed: Minimum of 35 words per minute (WPM). Multi-tasking: Ability to manage chat, search resources, and respond simultaneously. Tech-Savvy: Comfortable using internal tools, apps, websites, and SMS platforms. Analytical Thinking: Ability to interpret unclear queries and ask clarifying questions. Flexibility: Comfortable with ongoing changes and process improvements. Good to Have: Familiarity with healthcare/insurance domains (e.g., claims, benefits, providers, pharmacy). Previous experience working in a highly automated or CRM-based support environment. Interview Process: Typing Test – Minimum 35 WPM CAT Assessment – Mock chat with minimum qualifying score of 2.2 Face-to-Face Interview: Mandatory.

Job description Position's General Duties and Tasks: We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. • Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service • Processing and logging incoming chats/emails into the CRM system. • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. • Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. • Coordinating training and mentoring activities for new team members. • Maintaining confidentiality of information. • Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2-3 years experience in Voice/Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Role & responsibilities Handle US Radio Advertisement Management process through chat and email (minimal voice support). Respond to client queries. Work on Excel-based data modules and maintain accurate records. Work in rotational shifts (major night shifts) from office in a blended process setup. Preferred candidate profile Only graduates (Freshers or candidates with up to 2 years of experience). Good written and verbal communication in English. Comfortable with night shifts and rotational week offs Must be open to work from office (WFO) Chennai, Sholinganallur. Good listening, speaking, and email writing skills. Knowledge of basic computer operations and MS Excel.

Engage with customers through chat platforms in a professional and courteous manner. • Respond promptly to customer inquiries, providing accurate and relevant information. • Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions. • Walk in date: From- 6 March to 7 March

Job description-Customer Support Executive Company Description Foiwe Info Global Solutions is a leading IT & ITES organization specializing in Content Moderation, Social Media Management, Machine Learning, Consulting, and IT Support and Services. Our team of professionals ensures value delivery through structured methodologies, industry best practices, and excellent leadership skills. Role Description This is a full-time on-site role for a Customer Support Executive located in Bengaluru. The Customer Support Executive will be responsible for providing online support, technical support, and ensuring customer satisfaction on a day-to-day basis. Address customer feedback & concerns with empathy & professionalism. Contribute to the development of customer support materials & resources at the firm. Qualifications- Any Graduates 0-2 Years experience Should have excellent communication skills. Organisational & time management skills Work from Office Support (full-time). Chat, email, all Reviewer tasks Handles the continuous client communication, registration, and forwarded cases. Immediate joiners preferable. Non-voice internal customer support

WHAT YOU WILL DO - Based on your German language skills you will be assigned one or more of the following responsibilities - You lead the on boarding of our new customers independently. In the introductory phase you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit - You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools) - After the go-live you oversee the customer's progress in adopting the app, you optimize the use ofour software, so that the customer generates the most value with our digital marketing platform. - You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share. - You write articles for our customer knowledge base - You lead regular customer reviews and uses the opportunity to engage customers of our new products. - You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team. - You help customers set up their Apple Developer Accounts. WHAT YOU BRING - You speak German fluently, so you can talk to our German customers on the phone and screen-shares - You are proficient in writing German to engage with our customers via chat and email. - You put the customer in the center, you are highly service oriented, and you love to make customers successful. - You are software-savvy and you use online tools effortlessly. - You are organized, structured and you are self-motivated - You are safe in English both spoken and written, in order to communicate with our international team. - Ideally you bring digital marketing experience and have a passion for it. - Ideally you worked in an agency operated in a marketing team of a company or have independent digital marketing. - Ideally you are creative and have an eye for good design and user experience. Simple photo editing and design are not a problem for you .

Were Hiring: Chat Support Executive Location: Hyderabad / Noida / Gurgaon Contract: 6 Months | Shift: Rotational 24x7 100% Work from Office Are you fast on the keyboard and great with written communication? Join us this AEP season as a Chat Support Executive! What We’re Looking For: • 6 months – 3 years of customer service experience • Min 35 WPM typing speed • Strong written communication • Comfortable with tools & multitasking • Flexible with rotational shifts Bonus: Healthcare/Insurance domain experience Your Role: • Handle member queries via chat • Provide prompt & professional support • Use tech tools to resolve issues Pre-onboarding training included Face-to-face interview required

Key Responsibilities: Respond promptly to customer inquiries via chat platforms Communicate effectively in English, Hindi, and Malayalam, both written and spoken Resolve customer issues with professionalism and accuracy Maintain records of customer interactions and transactions Coordinate with internal teams to ensure prompt resolution of issues Provide accurate, valid, and complete information using the right tools and processes Requirements: Fluent in English, Hindi, and Malayalam (verbal and written) Strong command of written English is a must Good typing speed and computer literacy Customer-oriented attitude with problem-solving skills Education- 12 pass/ Graduate