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Jobs in vadodara
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Ison Xperiences India
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Assistant Quality Manager

Assistant Quality Manager

Ison Xperiences India

5 - 10 years

|

4 - 6 Lacs

Posted:Just now| Platform:

Apply

Skills Required

quality audit bpo qc tools pareto analysis six sigma green belt 7qc quality management tni call monitoring call quality quality monitoring quality improvement call audit call calibration quality analysis quality tools csat six sigma quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Managing a team of quality auditors.
Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.
Perform Pareto analysis and CSAT calculations to identify areas for improvement.
Utilize QC tools such as 7QC, TNI, and other quality management tools.
Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies.
Collaborate with team members to resolve customer complaints and improve overall call calibration processes.
Proficiency in quality monitoring tools and software.
Ability to work in a fast-paced environment and manage multiple priorities.
Proficient in MS Office Suite (Word, Excel, PowerPoint)
Attention to detail and a commitment to quality.
Problem-solving and critical-thinking abilities.

Share your resume on what's app - 7990751875 or email - saad.dangiwala@isonxperiences.com

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