140 Pareto Analysis Jobs

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (Word, Excel, PowerPoint) Attention to detail and a commitment to quality. Problem-solving and critical-thinking abilities. Share your resume on what's app - 7990751875 or email - saad.dangiwala@isonxperiences.com

Role & responsibilities Managing a team of quality auditors. Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Perform Pareto analysis and CSAT calculations to identify areas for improvement. Utilize QC tools such as 7QC, TNI, and other quality management tools. Develop and implement quality improvement initiatives using techniques like Six Sigma Quality and Lean Methodologies. Collaborate with team members to resolve customer complaints and improve overall call calibration processes. Proficiency in quality monitoring tools and software. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in MS Office Suite (Word, Excel, PowerPoint) Attention to detail and a commitment to quality. Problem-solving and critical-thinking abilities. Share your resume on what's app - 8076170239 or email - sanjeev.dedha@isonxperiences.com

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

We are Urgently Hiring for QC Associate for Vadodara Location-Work From Office Position Name:QC Associate CTC:3-5LPA Location:Vadodara Shift Timings: 12 PM to 9 PM / 3 PM to 12 midnight / 6 pm to 3 am / 9 pm to 6 am Position Summary: The QC Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist. This position requires an understanding of legal documentation, including but not limited to court orders, retainer agreement, affidavits, and BK filings, which are essential for deliver its services. The QC Associate will collaborate closely with the Coordinators from both US and IND businesses to execute daily responsibilities. Job Responsibilites: Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations. Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, Connect and other data sources, at a set frequency as defined by the business. Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants. Perform random sample checks on the communication sent/received to/from Trustees Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal heirship documents. Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for SOP updates & PKT requirements. Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA(Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits. Knowledge and Skills: Bachelors degree in any field (preferably in Law/ BBA or commerce). 2 - 4 Years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. ISO 9001 onwards any such certification is preferrable. Technical Skills: Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook. Experience in quality audits of legal documents/ email communications. Should have the ability to comprehend legal terminologies and scope of work required during quality audits. To have understanding and maintain checklist of requisite state/district wise requirements if any Strong data analysis capabilities, with an eye for detail to identify errors. Exceptional written and verbal communication skills, with the ability to derive insights from information provided. Analytical problem-solving skills for addressing complex issues. Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools. Behavioral Skills: Strong problem-solving skills, with a solution-oriented mindset. Ability to handle confidential information with discretion. Strong interpersonal and customer service skills. Keen attention to detail, anticipating potential challenges and addressing them proactively. Familiarity with US legal laws or bankruptcy processes is an advantage. Salary will be Best of industries plus incentives as per the policy In case you are interested, please share your updated resume along with Current CTC, Expected CTC, and Joining Period to aparna.karpagam@sapwood.net

Role & responsibilities Conduct Transaction Quality Audits Conduct Audit Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data Customer Service experience required Preferred Competencies Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero-Defect Output Report and Publish Transaction Quality Metrics Publish Dashboards Provide Feedback and suggestions for improvement GAP Analysis & Controls Error Analysis and Root Cause Analysis for process deviations Adherence & record maintenance to Internal and External QMS Audit Requirements Continuous Focus and Drive to meet and exceed SLAs Drive process level quality initiatives Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis Should have hands on experience on 7 QC tools. Eligibility The applicant should have previous experience of 1 year in QA role and overall experience of minimum 2 Years. 1 Year of QA experience in Customer Service or Back office or Chat/Voice Excellent verbal and written communication in English The candidate should have excellent problem-solving capabilities and lateral thinking skills The candidate should be proficient in excel and power point Willingness to work in 24 X 7 work environment Good Knowledge of Audit and Evaluation function Analytical bent of mind having Knowledge of seven Quality tools. Ability to handle pressure and a natural go getter Continuous Focus and Drive to meet and exceed SLAs. Carry out Quality Initiatives.

6 days working Day shifts Must have experience as QA of 1 year on papers. must be a graduate.

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

1. Quality control checks / Testing of Power/ Auxiliary converters for Railway Applications especially for Traction rolling stocks (as per SOPs released by R&D and engineering team) 2. Thorough knowledge to read the RM datasheets and understand the critical parameters 3. Gap design knowledge for IQCD/ IPQC/QC 4. Thorough product knowledge and specification reading proficiency 5. Routine testing and inspection call scheduling and monitoring 6. 5s in the QC / QA dept 7. Awareness and implementation of quality tools 8D, 5 why, Pareto analysis, Fishbone, FMEA etc 8. Cost saving / Kaizen projects 9. Keep updated with field failure issues and train the QC team to take necessary preventive actions to avoid recurrence 10. Railway product specifications update thru Mktg, Service team interactions and necessary information flow between the teams Job Features Job Category Full-Time Apply For This Job Attach Resume *

Job Summary: We are looking for a dedicated and experienced Specialist Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with total 4+ Yrs with at least 1+years of relevant experience. Key Responsibilities: Lead and manage a team of quality analysts focused exclusively on voice processes. Monitor, evaluate, and improve voice interactions to ensure adherence to quality standards. Develop and implement quality assurance strategies, call evaluation frameworks, and feedback mechanisms. Identify performance gaps and conduct root cause analysis to recommend improvements. Conduct calibration sessions and training interventions to maintain consistency across teams. Prepare and present detailed quality reports and actionable insights to leadership. Stay updated with the latest quality tools and techniques specific to voice-based customer service. Work collaboratively with operations and training teams to drive quality improvements. Required Skills & Qualifications: Minimum 4+ years of experience in voice quality assurance. Strong understanding of QA methodologies specific to voice-based BPO/Contact Center environments. Excellent communication, analytical, and coaching skills. Proven ability to manage performance metrics and quality audits effectively. Experience in using quality monitoring tools and CRM systems. Ability to thrive in a fast-paced, dynamic environment. Interested candidate can share updated resume to brindha@gojobs.biz

Need Min 1+yrs exp as a Quality Analyst from International Voice Process BPO. Quality Analyst on papers from International Voice process. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143 Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Role: - Quality Manager Location: - Bangalore Years Of Experience: - 10+Years - Minimum of 5 years' experience in Australian mortgage underwriting, with at least 2 years in a quality assurance or management role Concentrix is a technology-enabled global business services company specializing in customer eng agement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Responsible for ensuring the quality and accuracy of mortgage underwriting transactions within the organization. Developing and implementing quality assurance standards, conducting audits, and identifying areas for improvement. Develop Quality Standards: Create and maintain comprehensive quality standards and guidelines for mortgage underwriting processes, ensuring adherence to regulatory requirements and internal policies. Conduct Audits: Perform regular audits of mortgage underwriting transactions to identify and assess quality issues, risks, and non-compliance. Identify Improvement Areas: Analyze audit findings and data to identify areas for process improvement, efficiency enhancements, and risk mitigation. Regulatory Compliance : Ensure all underwriting practices comply with local regulations such as National Consumer Credit Protection Act (NCCP), APRA guidelines and responsible lending obligations Implement Corrective Actions: Develop and implement corrective action plans to address identified quality issues and prevent recurrence. Monitor and Report: Track quality metrics and report on performance to management, highlighting trends, risks, and opportunities for improvement. Train and Educate: Provide training and education to underwriting staff on quality standards, procedures, and best practices. Collaborate with Stakeholders: Work closely with underwriting management, operations, risk management, and compliance to ensure alignment and effective quality management. Key Skills and knowledge. Strong understanding of Australian mortgage underwriting guidelines, regulations, and industry best practices. Knowledge of Australian regulatory compliance requirements, such as the NCCP, BFSA, and responsible lending obligations Experience in an Australian mortgage banking or financial services environment Excellent analytical and problem-solving skills. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Proficiency in using quality management tools and software. Educational qualification: Bachelor's degree in business administration, finance, or a related field. Disclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Role & responsibilities The Head of FP&A will play a pivotal role in driving insights for effective decision-making, working in close collaboration with the top Management. Developing robust financial models to support strategic initiatives. Financial Planning - Develop and oversee the 5-year financial planning process, including the annual budgeting and forecasting cycles, ensuring alignment with the company's strategic goals and objectives. Forecasting & Analysis - Oversee the preparation of regular financial forecasts, identifying trends and driving performance improvements, conduct comprehensive financial analysis, utilizing advanced financial models and tools, to provide insights and recommendations on business performance, profitability, and key metrics. Present findings and reports to senior management Monitor and analyse value stream performance, operational KPIs and capacity performance and provide pertinent recommendations. Identify opportunities for cost and price optimization, scrap reduction, productivity improvement Cashflow Planning - Familiarity with Treasury management techniques and drivers of free cash flows. Able to walk EBITDA through net inflow cashflows and critically analyse and drive changes in net debt and working capital. Should be familiar with debt restructuring techniques, Forex risks and natural hedges. Product Costing, CAPEX & Pricing: Establish costing process, Oversee Capital Evaluation Requests from a modelling perspective understanding Payback, ROCE and IRR Management Reporting, Performance Reporting & Business Intelligence Risk Assessment and Management Strategic Initiatives and process Improvements Preferred candidate profile CA or CMA with 15 20 years in FP&A domain in a large manufacturing organization with turnover of 800 Cr and above. Last 4 to 5 years should be in Domain Leadership role . Proven experience in FP&A function in a multi-national group undertaking precision contract manufacturing . Proficiency in financial modelling and data analysis tools Should be a person with high level of integrity . Resilient and driven with a balanced level of ego . Ability to adapt to cultural or regional differences while supporting global financial strategy Practitioner of 80/20 (Pareto Model) techniques. Experienced in LEAN concepts and ideally a proponent of LEAN Finance principles, techniques and tools Should have very good proficiency in Excel Experience in Business Intelligence / data warehouse tools Should have good familiarity with LEAN Daily Management techniques (SQDIP) Good knowledge of Hoshin Planning techniques X-Matrix and/or OKRs ( Objectives and Key results) Experience of LucaNet or other similar global consolidation systems Should have excellent communication skills in English, Tamil. Knowledge of Hindi will be an added advantage, Should be willing to work out of Coimbatore location

Responsibilities Monitor inbound/outbound sales calls to ensure compliance with quality standards. • Evaluate sales representatives performance against defined KPIs. • Identify gaps in sales pitch, objection handling, and customer interaction. • Provide timely feedback and coaching to improve performance. • Prepare quality reports and share insights with management. • Work closely with training and operations teams to drive quality improvements. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 18 years in Sales QA / Quality Monitoring (BPO/Telecalling/Outbound Sales). • Strong understanding of sales processes and customer interaction standards. • Excellent communication, observation, and analytical skills. • Ability to mentor, guide, and influence sales agents positively. Contact Below : HR Manager - Pinky Yadav 79775519951 Email- pinkyy@eosglobe.com HR - Aryan Janrao 9767553556 Email- aryanj@eosglobe.com

he Plant Engineering organization is the steward of our equipment and process. We maintain the equipment; conduct advanced troubleshooting; monitor equipment and process performance; and develop and implement process/equipment/procedure adjustments. Position Responsibilities : Supports drive to fundamental process understanding and lowest cost producer objectives. Supports the development and execution of plans to evaluate improvements in existing technology resulting in a superior product in terms of quality and/or cost. Supports and/or leads sub-teams on new equipment installation, process certification, documentation and training. Works with other team members to solve difficult technical, engineering related problems. Supports or leads small project teams to focus on continuous improvement activities, new product or process introductions, and cost reduction projects. Executes cost reduction and improvement (DMAIC) projects in line with business objectives. Trains operators and trades personnel on new equipment and processes. Trouble shoots material, process and equipment issues, identifies root cause and implements corrective action. Implements and documents material, process and/or equipment changes Required Experience : 4-7 years experience in process engineering in manufacturing environment Exposure to industrial safety practices. Demonstrated ability to deliver results while managing multiple tasks and issues effectively. B.E. in Mechanical/Chemical Strong oral and written communication skills Strong Data Analysis skills (Control Charts, Pareto Analysis, Pivot Table)and Analytical mindset Demonstrated ability to work collaboratively as part of a team and/or as a team leader Technical aptitude conducive to building proficiency in troubleshooting manufacturing equipment and evaluating manufacturing data. Experience with MS-office (Excel, Word, Powerpoint) and MS Access. Six Sigma Green Belt or DMAIC project experience.

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/NBFC BPO experience will be added benefit. Excellent oral, written and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate level of knowledge/expertise with software (Word and Excel). Strong knowledge of customer care processes and techniques. Demonstrated ability to work well in a team environment. Dedication to providing exceptional customer service Salary: Negotiable based on last CTC Dayshift with Weekly Offs. Quality Assurance Analyst ( QA ) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. ... Prepares and analyzes internal and external quality reports for management staff review. • Perform other duties as assigned The primary task of the quality analyst is call monitoring and providing actionable insight. Through call monitoring, a QA analyst will gather information to help improve agent performance in the call center. As he or she monitors the call, they have an evaluation form that will be used to capture the information. Calibration sessions are required to ensure that all key departments are calibrated on what constitutes a quality call. These sessions are an opportunity to discuss issues and trends as well as cover any new material.

Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls Participate in internal quality audits designed to improve overall contact quality Please call/whatsapp @ 8453399504 / 9387861694 / 8723051470 / 6002281943 Required Candidate profile Should have atleast 1 year experience as QA in International voice process Should have knowledge about 7 QC tools Must have excellent communication skills in English

Job Title: Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO , with at least 3 years in a managerial role handling both Quality . Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs . Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred).

| Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Bangalore , Kolkata , Pune Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE / KOLKATA INTERNATIONAL Process QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Only For Bangalore / Kolkata | Quality Analyst | International BPO Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With Any 3 to 4 QC Tools Out of 7 1 Yr of QA With International BPO On Papers (Mandate) Only International Process in QA Exp Will Work ( Apply Accordingly) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For BANGALORE /KOLKATA INTERNATIONAL US VOICE QA EXP MANDATE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Customer Experience Analyst/Quality Analyst The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedback and coaching to the Team members aligned through one to ones, sessions and other coaching techniques. 3. Create and update daily reports on internal errors that arise within the account. 4. Conduct the review and analysis of data or variables that affect the customer experience, establishing areas of opportunity and/or strengths 5. Actively participate in calibrations to ensure alignment between the business 6. Be calibrated on process requirements by being a part of the internal calibration process and by completing monthly requirements of taking calls/chats. Desired Skills: 1) Bachelor's degree in any field. 2) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) 3) Excellent verbal and written communication and active listening skills 4) Should have minimum 1 year experience as a Quality analyst in International voice process

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Role & responsibilities Role Designation: Associate Consultant (Job Level 5) Purpose/Essence of the role: Understand end to end client processes and drive various process improvement initiative to achieve higher Efficiency, Effectiveness and customer experience. Act as a change agent on the ground and help the delivery team to build a strong foundation of Process improvement which will create a path for large scale improvements to transform the processes in future. Key Responsibilities: - 1. Analyze the requirements by demonstrating understanding of client business scenarios and constraints. 2. Ability to map client processes using VSMs / Flow charts to identify pain areas 3. Ability to conduct brainstorming / ideation sessions to find out possible solution alternatives and work with different teams to conduct feasibility. 4. Follow the steps for solution deployment as envisaged in the project plan, foresee possible cutover issues and plan for them proactively. 5. Train the resources / prepare the training material if required in order to ensure the smooth transition to new systems / processes 6. Able to conduct Quality training like Six Sigma Yellow Belt, Green Belt and basic lean concepts for Associates. 7. Able to conduct basic data analytics to help ops in getting meaningful insights from the Ops data. 8. Engage with Client and Ops stakeholders to drive process improvements / change management activities. 9. Able to estimate the benefits of transformation projects and present it to Finance / clients for sign off. 10. Lead small / medium size projects and perform project management activities. What are we looking for? Educational Requirements and Skills • Associate Consultant: Graduate / Post Graduates in Management with minimum 4-6 Years of exp in driving process Improvements. Sr Associate Consultant: Graduate / Post Graduates in Management with minimum 6-8 Years of exp in driving process Improvements Certified Six Sigma Green Belt / Trained Black Belt / Certification in Lean Deployment Good knowledge of minimum one Industry Domain (F&A, S&F, S&P, HRO, Digital etc.) Good Analytical skills Hands on knowledge of using Excel tools. Knowledge of Data Visualization tools is preferred Preferred candidate profile