We are seeking a strategic, data-driven Retention Marketing Expert to join our marketing team. In this role, you will be responsible for developing and executing retention strategies aimed at increasing customer loyalty, reducing churn, and improving lifetime value (LTV). You will leverage data analytics and customer insights to create personalized retention campaigns, build strong relationships with customers, and ensure seamless experiences across multiple touchpoints. This role requires someone with a strong background in CRM, email marketing, customer segmentation, and lifecycle marketing, with hands-on experience using Various CRM and Marketing Automation tools. Key Responsibilities: o Strategy Development: Develop and implement CRM strategies, including segmentation, personalization, and automation, to enhance customer engagement, retention, and lifetime value. Customer Journey Mapping: Analyze the customer journey and identify touchpoints where CRM efforts can enhance the overall experience. o Email Marketing: Lead the email marketing efforts, including planning, designing, executing, and analyzing email campaigns to optimize open rates, click-through rates, and conversions. o Push Notifications and SMS: Develop and execute push notification and SMS campaigns, ensuring relevant and timely messages that drive user engagement and conversions. o A/B Testing: Implement A/B testing and conduct post-campaign analysis to refine CRM strategies, continually improving performance. - Customer Service Management - Develop and implement customer service strategies - Ensure timely resolution of customer issues - Analyze customer feedback and metrics • • Plan and execute multichannel retention campaigns including email, SMS, Whatsapp, push notifications, and in-app messages to drive repeat purchases and subscription renewals. • • - Data-Driven Insights: • Utilize data analytics to identify key drivers of churn, segment customers, and measure the effectiveness of retention efforts. Provide actionable insights to optimize campaigns. • • - Customer Segmentation & Personalization: • Leverage customer data and behavior to create segmented, personalized marketing campaigns that speak directly to specific customer needs and preferences • • - Cross-Functional Collaboration: • Work closely with product, marketing, creative, customer support, and other teams to align retention strategies with overall business goals, ensuring a seamless customer experience. • • - Churn Prevention & Win-Back Campaigns: • Develop targeted campaigns to prevent churn and re-engage lapsed customers through personalized communication, special offers, and loyalty programs. • • - A/B Testing & Optimization: • Design and implement A/B tests to continually optimize retention strategies, focusing on open rates, conversion rates, and customer satisfaction metrics. • • - Reporting & KPIs: • Monitor key retention KPIs such as churn rate, customer retention rate, LTV, and customer satisfaction (NPS). Regularly present performance metrics and insights to senior leadership. • • - Technology & Tools: • Utilize CleverTap and other marketing automation platforms, CRM systems, and analytics tools (e.g. CleverTap Journeys, Google Analytics) to design, implement, and measure retention campaigns. • o CRM Tools/Vendor Collaboration: Work closely with CRM vendors, to maximize the efficiency and effectiveness of CRM efforts and drive new initiatives. Should have strong knowledge in using e-CRM platforms. o Cost and Revenue Attribution : Monitor and analyze cost and revenue generated from CRM campaigns, ensuring a clear understanding of the ROI for each initiative. o Enhance And Monitor The Brands Visibility Work with creative/in-house agency to create, develop and manage content for brand’s online presence. Performing ad-hoc SEO audits and analysis to validate the content plan and approach. Identify and curate existing relevant content in line with the brand sense of purpose. Create compelling and engaging brand content on social and e-retailer platforms which will attract viewers as well as amplification and interaction through social sharing. Qualifications: • Minimum of 4-6 years of experience in digital marketing, CRM, email marketing, customer service or related roles. • Proven track record of successfully developing and executing digital and CRM strategies that resulted in increased customer engagement and revenue. • Strong analytical and data-driven mindset. • Exceptional communication and project management skills. • Team player with the ability to collaborate cross-functiona

KEY RESPONSIBILITIES: Factory operation: Coordinate with manager for the availability of utilities like Compressor, Transformer, DG, AHU, Chiller, WTP, ETP(Basics) & STP (basics) as per the internal customer requirement. Labeling machine operation & maintenance exposure and cosmetics manufacturing equipments maintenance Min 2.5 years. Should have exposure in cosmetics manufacturing & Filling equipments. Attending breakdown calls and fix problems in utility and plant machineries in terms of Electrical, Mechanical, Pneumatics and instrumentation, etc. Scheduling & carry out the preventive & predictive maintenance of Utility and Plant machines as per the schedule with the co-ordination of Production manager. Responsible continuous process improvements in terms of sustainability, energy saving, productivity, Cost saving &automation. Proactively identifying areas of obstruction of Electrical, Mechanical and Instrumentation breakdowns and take steps to rectify the equipment. Daily monitoring and maintaining logbooks electrical systems performances like Power consumption(kwh), power factor, voltage, water consumption, briquette & Diesel consumption, etc Reviewing & control the consumption of section wise power, briquette, diesel, etc Maintain a complete record of all Maintenance Department documents. Monitor the inventory and the availability of the critical spares and consumables (Diesel, Briquette, etc) and maintain minimum stock of the same. Co-ordination with inter & intra functions with respect to CFT requirements. Exposure on ISO-22716 requirements, CAPA closing & RCA analysis of breakdowns, etc. During Project: Vendors follow up & Coordinate with vendor for Installation and commissioning project activities. Responsible for day-to-day co-ordination with Project Vendors with respect to action plan & target date. Work in coordination with Engineering head for vendor findings, BOQ preparation, comparison, negotiation, PO & payment follow up processes. Follow-ups/Vendor meetings on daily basis to carry out the project activities as per approved PO & drawings within target dates. Vendors invoice checking against approved PO qty & rates with actuals. Responsible for work permit, identifying abnormalities while project execution in terms of specifications, dimensions, civil, Electrical, mechanical & safety aspects etc. Should be able to rectify the same by co-ordination with project vendors. SKILLS: a. Experienced & Exposure on Utility (AHU, DG, Compressor, PCC panel, Boiler, Chiller, WTP& ETP) operation & Maintenance b. Should have exposure on handling operation & maintenance of Stickering (Double side & Round label), cosmetics manufacturing equipments maintenance, Starters, VFD drives and PLC’s(basic) and Instruments (proximity sensors, Controllers, RTD, Thermocouples, etc) c. Exposure on IMS standards / requirements handling, Engg documentation & instrumentation skills. d. Projects (BOQ preparation, Vendor identification, comparison, PO, payment follow up & Execution) Qualification :- Diploma / Bachelor of Engg or Diploma (Electrical /Mechatronics) Experience : - 4-5 years (Minimum)

KEY RESPONSIBILITIES: Manage Import and Export Operations: Oversee the entire import and export process, including documentation, customs clearance, and logistics coordination. To maintain Warehouse and Finished Goods area clean and presentable for audit. To follow Good Documentation practices and safety instructions & ensure compliance while working in warehouse. Cost Savings, Monthly and Quarterly /Yearly reports to be shared based on budget vs actual. Receiving of Raw materials and Packing materials and Prepare Goods receipt Note (GRN) Arrangements of Raw material and Packing material in stores according to the status i.e Under test Approved, Rejected and Quarantine etc. Dispensing and issue of Raw materials and Packing materials to production and Packing department as per respective Batch manufacturing and Packing record. Filling the Equipment Logbooks and area logbooks and entries in Batch manufacturing and Packing record after dispensing. To perform the Calibration and Verification of Weighing balances. Ensure compliance with current Good manufacturing Practice (cGMP) in warehouse. Manpower handling in warehouse department. Physical verification of stocks as per Standard Operating procedure. Preparation of Standard Operating Procedure related to warehouse department. Handling of Damaged, Rejected and Expired materials in warehouse. To follow online documentation in Raw material, Packing material and Finished Goods store. Follow up with purchase and commercial department for disposal of nonmoving, obsolete and rejected raw and packing materials. Temperature mapping in Stores and Finished Goods area. Follows and supports current Good Manufacturing Practices and current Good mfg/Laboratory Practices Posting and Transaction of materials in SAP or ERP system. SKILLS: a. ERP like SAP/Navison/JDE, B2C Aggregator software like Shyplite/WareIQ etc. b. Freight cost optimization, Warehousing cost reduction. c. External and internal IRA (Inventory record accuracy audits) @ Plant or warehouse level d. Having good exposure on ISO 9001-2015 & ISO 22716 requirements, e Strong knowledge of international trade regulations, excellent communication and negotiation skills. Qualification : Diploma/UG in BE, BA, B Tech or equivalent from a reputed university.

KEY RESPONSIBILITIES: Developing, leading and executing purchasing strategies Track and report key functional metrics to reduce expenses and improve effectiveness. Forecast price and market trends to identify changes of balance in buyer-supplier power. Perform cost and scenario analysis, and benchmarking. Seek and partner with reliable vendors and suppliers. Determine quantity and timing of deliveries. Monitor and forecast upcoming levels of demand. Maintain records of goods ordered and received. Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales. Prepare and process requisitions and purchase orders for supplies and equipment. Control purchasing department budgets. Review purchase order claims and contracts for conformance to company policy. Analyze market and delivery systems in order to assess present and future material availability. Resolve vendor or contractor grievances, and claims against suppliers. Represent companies in negotiating contracts and formulating policies with suppliers. Review, evaluate, and approve specifications for issuing and awarding bids. Prepare reports regarding market conditions and merchandise costs. Administer on-line purchasing systems. Arrange for disposal of surplus materials. Adhere to GMP & Safety procedures. Follows and supports current Good Manufacturing Practices and current Good mfg/Laboratory Practices SKILLS: a. Process orientation b. Strong presentation & articulation c. Ability to influence and align d. Ability to think creatively e. Having good exposure on ISO 9001-2015 & ISO 22716 requirements Qualification : Any Degree with Excellent communication skill

Supply Planning head (Cosmetics/Ayurvedic/Food Industry) Roles & Responsibilities • Own & maintain the plant capacity/3P capacity model and declare the plant capacity for the given product mix • Review the unconstrained demand plan for material availability and provide input for constrained demand plan • Review out of stock situations or shortage of supply issues and recommend mitigating actions • Set up inventory targets for FG/ SFG/ RM at Warehouses and EBOs and monitor actual inventory levels vs. targets • Ensure the availability of RM and PM for achieving of weekly and monthly plans @ 3Ps and MFG plants • Own the Ordering of RM and PMs as per set Inventory norms along with Tactical buying team • Closely work with procurement team/3P managers for resolution of Quality issues/Supply issues from vendors of RM /PM and FG • Review and track potential inventory obsolescence (SLOB) to minimize write-offs for FG/SFG/RM • Work with cross functional teams to reduce FG and RPM inventory norms and reduce warehouse space/INV carrying cost • Weekly governance of Demand -Supply meetings, RPM review meetings, Production plan alignment • Qualifications - MBA/Diploma on Operations management/ Supply Chain Management . - FMCG / Food Industry experience 4-6 years of experience in SCM (Planning, Inventory management, logistics) - Experience in process design & operations implementation - Should have working knowledge of ERP (preferably PP/MM modules SAP, Navision , JDE) - Proficiency in MS-Excel and Analytical tools Excellent written and verbal communication skills

Proposed Role: Marketing Communications Intern Key Responsibilities: Assist in drafting content for digital campaigns, emails, social media, and internal communications Help proofread and fact-check brand messaging across channels Organize brand assets and maintain the teams content archive Help create and refine presentation decks

KEY RESPONSIBILITIES: Develop new processes, or refine existing ones, to optimize the scale up of lab batches in factory. plan, carry out and supervise process trials in laboratories & pilot trials. Develop tech transfer documents along with formulation team. Plan the scale up batches aligning with stakeholders. scale up the production process via trials, making changes to raw materials or components, and process parameters to ensure quality is maintained during large-scale production. To run the stability studies of pilot batches, assist the lab team in running stability studies. work with product pipelines at various stages of development and provide guidance on scalability. develop formulae specifications by taking pilot trials. advise on equipment modification to enable process changes for new product development. read and write technical reports and specifications, maintaining appropriate records. initiate and generate ideas based on reading and research. Adhere to GMP practices. Adhere to safety & quality standard operating procedures. Identify and Implement Process improvement projects. Follows and supports current Good Manufacturing Practices and current Good mfg/Laboratory Practices Cross-functional collaboration: to work closely with R&D, Quality Assurance, Quality Control and Manufacturing SKILLS: a. scale up of lab batches in factory. b. Read and write technical reports and specifications. c. Experience in cosmetic production facility, worked as manufacturing chemist handled production d. Having good exposure on ISO 9001-2015 & ISO 22716 requirements e. Mastery of office tools such as Excel, Word, Power Point, and Sharepoint f. Problem-solving mindset g. Excellent communication

KEY DELIVERABLES/ RESPONSIBILITIES Inbound QC: - To inspect all the FG, SFG and packing material arriving at the warehouse on a sampling basis. Release from ERP after results. And maintain QC records. Packing activity with traceability: - Inspecting as per quality norms at all verticals like B2C, B2B, Store and ensure packing and dispatch with accuracy. And maintain QC records. Training: - To impart training to the workers on a regular basis on the floor to enhance the quality of production and packing process of the products. And maintain training records. Out Bound QC: - All QC Inspection before dispatch of FG/PM from floor. As per order wise. NPD Support: - To support the launch of NPD items. Conduct and review transit trials as instructed by the NPD team. Return Process: - Inspecting all return materials and getting them transferred to different locations in ERP based on material quality. Qualification- Chemistry, BSC/MSC/chemical Engineering Ensure Quality management system in place and operational. Implement GLP in laboratory and safe work practices. Facilitate implementation of GMP and GHP in Warehouse. Checklist & BPR maintenance Conduct training for officers and associates on Quality standards and practices Work on people development and job enrichment. Implement control measures through control plans and monitoring to assure product quality. Ensure packaging delivery on time and complete. SOP creates and follow up for all processes and requirements. SKILLS: a. Laboratory Packaging material analysis and Equipment analysis. b. Laboratory Equipment handling & maintenance. c. GLP and GMP process control. d. In process quality control. e. SOP create & Training. f. Having good exposure on ISO 9001-2015 & ISO 22716 requirements

Preparation of monthly financial reports including profit and loss statement and balance sheet • Detailed Analysis of profit and loss , KPIs of business and of P& L items from budget and comparable figures • Preparation of Business KPIs • Controller of revenue leakage • Involved in the budgetary control function through tracking of overhead spend and profitability analysis • Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business • Extensive and in-depth business and financial credit analysis through ratios, sensitivity, and benchmark analysis • Budgeting and forecasting SKILLS: • Power BI • Data & MIS • Strong Excel • Excellent data presentation skills • Good in spoken and written English • Analytics Skill Qualification :-