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BPO Quality Analyst

BPO Quality Analyst

Cyfuture

2 - 7 years

1 - 3 Lacs

noida uttar pradesh india

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

call monitoring quality audit call quality vqm call audit 7qc

Work Mode

On-site

Job Type

Full Time

Job Description

Salary

Location-

Note : Immediate joiner can apply only

Quality analyst of BPO industry who can listen to the agents calls and share feedback.
Must be a graduate or higher.
Speak, read and write in Hindi, Punjabi and English.
Able to communicate confidently and politely, with good speaking skills.
Experience of at least 2 years as quality assurance.
Experience/ knowledge of Bank's products & processes.
Effective problem solving and decisionmaking skills
Complete knowledge of Bank's products & processes.
Experience in coaching and developing skills of people.

Required Skill Set:

Should be known to quality parameters. Should be 7QC tools, Call calibrations, and evaluations. Should have strong oral & written English skills. Excellent problem-solving and issue resolution. Good analytical Skills.

Role:

Industry Type:

Department:

Employment Type:

Role Category:

Education

UG:

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