Job Overview: We are seeking a highly motivated and dynamic Marketing Executive to join our team. As a Junior Digital Marketer, you will be responsible for managing our digital marketing initiatives, lead generation processes, and website maintenance while implementing effective marketing strategies to promote and drive business growth. The ideal candidate should have strong marketing skills, particularly in CRM management, website maintenance, and web analytics. Responsibilities: Lead Generation and CRM Management: Manage lead generation campaigns and maintain lead database using Zoho CRM Create and optimize sales funnels for various marketing campaigns Track and nurture lead through the sales pipeline Generate regular reports on lead conversion metrics Website and Digital Presence: Maintain and update company website using WordPress Implement and manage marketing campaigns through the website Ensure website content is optimized for lead generation Handle technical aspects of website updates and campaign implementations Web Analytics and Reporting: Manage Google Analytics tracking for website performance Monitor key website metrics including traffic, bounce rates, and conversion rates Track user behavior and engagement metrics Analyze campaign landing page performance Generate regular reports on website performance and user engagement Implement and track conversion goals in Google Analytics Social Media Management: Develop and implement social media strategies across all platforms Create and schedule engaging social media content Monitor social media metrics and engagement rates Manage social media advertising campaigns Engage with followers and maintain brand voice across platforms Additional Responsibilities: Create compelling content for various marketing channels Design marketing materials using Canva and other tools Collaborate with the management team on marketing strategies Qualifications: Technical Skills: Proficiency in Zoho CRM or similar CRM systems Experience with WordPress website management Strong knowledge of Google Analytics and web metrics Expertise in social media management and marketing Understanding of SEO principles and best practices Educational Requirements: Bachelor’s degree in marketing, Digital Marketing, or related field Google Analytics certification is a plus Additional certifications in digital marketing are beneficial Experience: 1-2 years of experience in digital marketing Demonstrated experience in lead generation and CRM management Proven track record in website management and social media marketing Experience with web analytics and performance tracking Additional Requirements: Strong analytical mindset with focus on web metrics and user behavior Excellent communication and organizational abilities Ability to work independently and manage multiple projects Up-to-date knowledge of digital marketing trends and best practices Job Category: Onsite Job Type: Full Time Job Location: Rourkela
Job Overview: We are seeking a highly motivated and dynamic Marketing Executive to join our team. As a Junior Digital Marketer, you will be responsible for managing our digital marketing initiatives, lead generation processes, and website maintenance while implementing effective marketing strategies to promote and drive business growth. The ideal candidate should have strong marketing skills, particularly in CRM management, website maintenance, and web analytics. Responsibilities: Lead Generation and CRM Management: Manage lead generation campaigns and maintain lead database using Zoho CRM Create and optimize sales funnels for various marketing campaigns Track and nurture lead through the sales pipeline Generate regular reports on lead conversion metrics Website and Digital Presence: Maintain and update company website using WordPress Implement and manage marketing campaigns through the website Ensure website content is optimized for lead generation Handle technical aspects of website updates and campaign implementations Web Analytics and Reporting: Manage Google Analytics tracking for website performance Monitor key website metrics including traffic, bounce rates, and conversion rates Track user behavior and engagement metrics Analyze campaign landing page performance Generate regular reports on website performance and user engagement Implement and track conversion goals in Google Analytics Social Media Management: Develop and implement social media strategies across all platforms Create and schedule engaging social media content Monitor social media metrics and engagement rates Manage social media advertising campaigns Engage with followers and maintain brand voice across platforms Additional Responsibilities: Create compelling content for various marketing channels Design marketing materials using Canva and other tools Collaborate with the management team on marketing strategies Qualifications: Technical Skills: Proficiency in Zoho CRM or similar CRM systems Experience with WordPress website management Strong knowledge of Google Analytics and web metrics Expertise in social media management and marketing Understanding of SEO principles and best practices Educational Requirements: Bachelor’s degree in marketing, Digital Marketing, or related field Google Analytics certification is a plus Additional certifications in digital marketing are beneficial Experience: 1-2 years of experience in digital marketing Demonstrated experience in lead generation and CRM management Proven track record in website management and social media marketing Experience with web analytics and performance tracking Additional Requirements: Strong analytical mindset with focus on web metrics and user behavior Excellent communication and organizational abilities Ability to work independently and manage multiple projects Up-to-date knowledge of digital marketing trends and best practices Job Category: Onsite Job Type: Full Time Job Location: Rourkela
Job Summary: We are looking for a motivated and enthusiastic Business Development Associate to join our growing team. The ideal candidate will be responsible for generating new leads through cold calls, cold emailing, and identifying online/offline channels to boost visibility. This is a great opportunity for individuals looking to kickstart their career in sales and marketing in a global work environment. Key Responsibilities: Conduct cold calls and cold email campaigns to reach potential customers. Identify and generate qualified leads through research and outreach. Explore and suggest new channels for visibility and lead generation (e.g., social media platforms, forums, directories). Maintain and update lead information in CRM tools. Collaborate with the internal team to develop strategies for reaching out to new prospects. Ensure follow-ups with interested prospects to move them through the sales funnel. Prepare and share regular reports on lead generation and outreach effectiveness. Continuously improve outreach tactics based on feedback and performance. Requirements: Bachelor’s degree in any discipline (Marketing/Sales preferred). Excellent verbal and written communication skills in English. Confident, persuasive, and proactive approach to sales. Willingness to work night shifts aligned with international markets. Basic understanding of CRM tools and Google Workspace (Sheets, Docs, etc.) is a plus. Strong desire to learn and grow in the sales domain. What We Offer: Training and mentorship from experienced sales professionals. Opportunity to work with international clients and markets. Dynamic and supportive work environment. Performance-based incentives and growth opportunities. Job Category: Onsite Job Type: Full Time Job Location: Rourkela
About the Role: We’re on the hunt for a creative soul who lives and breathes social media trends, can whip up engaging content on the fly, and knows how to turn likes into leads. If you’re someone who gets excited by Instagram reels, LinkedIn storytelling, and knows how to keep a brand voice alive across platforms this one’s for you. Key Responsibilities: Assist in handling social media platforms like Instagram, LinkedIn, Facebook, and YouTube. Schedule and post content as per the monthly calendar. Support in creating basic designs and videos using Canva, CapCut, or similar tools. Capture casual behind-the-scenes and daily moments for stories or posts. Help respond to comments, DMs, and engage with followers. Keep an eye on trending topics, reels, memes, and hashtags. Share content ideas or references during team discussions. Track basic performance metrics like likes, comments, and shares. Prepare simple performance reports with guidance from the team. Be open to learning and experimenting with new content formats. Bonus Points If You: Have a personal portfolio or active personal social media presence. Have dabbled in influencer coordination or UGC-based content. Can shoot/edit videos on your own or have a sharp eye for what clicks. Job Category: Onsite Job Type: Full Time Job Location: Rourkela
A Workforce Manager in a Business Process Outsourcing (BPO) sector typically handles various responsibilities related to managing the workforce efficiently to meet client demands and operational targets. Overview: The Workforce Manager is responsible for overseeing and optimizing the workforce to ensure the delivery of high-quality services and meeting client expectations within a BPO environment. This role involves planning, forecasting, scheduling, and monitoring staffing requirements to achieve operational goals. Key Responsibilities: 1. Workforce Planning: Develop and implement strategies for efficient staffing levels based on projected work volumes, client requirements, and historical data analysis. 2. Forecasting and Analysis: Utilize forecasting tools and historical data to predict work volumes, analyze trends, and make informed decisions regarding staffing needs. 3. Scheduling: Create and manage employee schedules to ensure adequate coverage while balancing operational needs, employee preferences, and contractual obligations. 4. Performance Monitoring: Track and evaluate key performance indicators (KPIs) such as service level agreements (SLAs), average handling time, occupancy, and adherence to schedules. 5. Real-time Management: Monitor real-time call volume, staffing levels, and other operational metrics to make immediate adjustments to optimize workforce utilization. 6. Collaboration: Work closely with Operations, HR, Training, and other relevant departments to align workforce strategies with business objectives. 7. Reporting: Prepare and present regular reports on workforce performance, trends, and actionable insights for management review and decision-making. 8. Continuous Improvement: Identify opportunities to enhance operational efficiency, workforce productivity, and employee satisfaction through process improvements and innovative strategies. Requirements: – Bachelor’s degree in business administration, Management, or related field (or equivalent work experience). – Proven experience in workforce management within a BPO or call center environment. – Proficiency in workforce management software/tools (e.g., WFM systems, Excel, etc.). – Strong analytical skills with the ability to interpret data and make data-driven decisions. – Excellent communication, organizational, and problem-solving skills. – Ability to work in a fast-paced environment and adapt to changing priorities. Job Category: Onsite Job Type: Full Time Job Location: Rourkela
Job Summary: The Quality Analyst is responsible for monitoring and evaluating the quality of customer interactions in the call center to ensure adherence to established processes, compliance with regulatory requirements, and achievement of customer satisfaction goals. The role involves analyzing agent performance, identifying areas for improvement, and providing constructive feedback to enhance overall service quality. Key Responsibilities:- Conduct regular and systematic monitoring of customer interactions, including phone calls, chats, and emails, to assess the quality of service provided by agents. Analyze and interpret quality data to identify trends, patterns, and areas for improvement. Provide insights and recommendations to management based on performance analysis. Collaborate with team leaders to implement coaching and training programs to address performance gaps. Collaborate with other departments to identify and implement process improvements that enhance overall service quality and customer satisfaction. Assist in the development and delivery of training programs for new and existing agents to ensure a consistent and high level of service quality. Ensure that all quality assessments and monitoring activities comply with relevant legal and regulatory requirements. Stay informed about industry best practices and recommend updates to quality processes accordingly. Qualifications:- Bachelor’s degree in a relevant field (Master’s preferred). Proven1+ years of experience as a Quality Analyst in a call center or BPO environment. Strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. Detail-oriented with a focus on accuracy and data integrity. Familiarity with quality assurance processes and methodologies. Ability to work independently and collaboratively in a team environment. Proficiency in using quality monitoring tools and software. Job Category: Onsite Job Type: Full Time Job Location: Rourkela
As a Business Development and Market Research Intern at our company, you will have the opportunity to gain valuable hands-on experience in business strategy and market research. Working alongside industry experts, you will contribute to high-impact projects and get exposure to real-world business development practices. Your responsibilities will include conducting market research to identify trends, customer needs, and competitor strategies. You will assist in lead generation, outreach, and client engagement activities, as well as support the development of business proposals, presentations, and pitch decks. Additionally, you will analyze sales and market data to provide actionable insights and collaborate with cross-functional teams to explore new business opportunities. Monitoring industry developments and recommending strategic business moves will also be part of your role. To be successful in this role, you should be pursuing/completed a degree in Business, Marketing, Economics, or a related field. Strong analytical, problem-solving, and research skills are essential, along with proficiency in MS Office, Google Suite, and CRM tools. An understanding of business development, sales, and marketing fundamentals is required, as well as excellent communication, presentation, and interpersonal skills. You should also possess the ability to work independently, multitask, and adapt to dynamic challenges. In return, you will gain practical exposure to business development and market research techniques, along with networking opportunities with industry professionals. You will develop skills in data-driven decision-making and business analysis, setting the stage for potential career growth opportunities in a fast-paced environment. This is a full-time onsite position located in Rourkela. Join us and embark on a rewarding journey of learning and professional growth.,
The Quality Analyst position involves the responsibility of monitoring and evaluating customer interactions in the call center to ensure adherence to processes, compliance with regulations, and achievement of customer satisfaction goals. Your role will include analyzing agent performance, identifying areas for improvement, and providing constructive feedback to enhance service quality. You will be expected to conduct regular monitoring of customer interactions such as phone calls, chats, and emails to assess the quality of service provided by agents. By analyzing quality data, you will identify trends, patterns, and areas that require improvement. Your insights and recommendations based on performance analysis will be crucial for management decision-making. Collaboration with team leaders to implement coaching and training programs aimed at addressing performance gaps is a key aspect of the role. Working with other departments to identify and implement process improvements that enhance service quality and customer satisfaction will also be part of your responsibilities. Additionally, you will assist in developing and delivering training programs for both new and existing agents to ensure a consistent and high level of service quality. It is essential to ensure that all quality assessments and monitoring activities comply with relevant legal and regulatory requirements. Staying informed about industry best practices and recommending updates to quality processes accordingly will be expected from you. To qualify for this position, you should hold a Bachelor's degree in a relevant field (Master's preferred) and have at least 1+ years of experience as a Quality Analyst in a call center or BPO environment. Strong analytical and problem-solving skills are required, along with excellent written and verbal communication skills. Being detail-oriented with a focus on accuracy and data integrity is essential. Familiarity with quality assurance processes and methodologies, ability to work independently and collaboratively in a team environment, and proficiency in using quality monitoring tools and software are also necessary qualifications. This is a full-time onsite position located in Rourkela.,