Healthcare Call Center Executive (Dental)

FMS Dental Hospital

2 - 5 years

2 - 4 Lacs

hyderabad

Posted:4 hours ago| Platform:

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Skills Required

call center operations chat process customer care service calls handling telecalling call center management customer service calling voice process call monitoring call audit call center training customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us:

Role & Responsibilities:

Handle inbound & outbound calls related to patient inquiries, appointments, and service information.
Provide empathetic and professional communication to patients.
Maintain accurate patient interaction records in the system.
Coordinate with doctors and clinic staff for smooth patient flow.
Achieve call quality and patient satisfaction benchmarks.

Desired Candidate Profile:

Minimum 2 years of experience in a healthcare call center / customer care role.
Excellent communication skills in English, Hindi, and Telugu (multilingual proficiency is an advantage).
Patient-friendly attitude with problem-solving skills.
Ability to work in a fast-paced clinical environment.

Qualifications:

Graduate in any discipline.
Healthcare or dental background preferred, but not mandatory.

Employment Type:

Full-time

Perks & Benefits:

Attractive salary package with performance incentives.
Opportunity to work with India’s leading dental hospital chain.
Growth & training opportunities in healthcare communication.

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