**Multiple Openings for a leading bpo** Job Location: Mohali Job Role: Process Trainer(Domestic process) Roles and Responsibilities: Conduct new hire training classes and ensuring systematic Training Cycle Conduct retraining, cross training and up training classes Efficiency required for completion of all required forms and reports within the time frame allocated Maintain and update all training material Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs Support and monitor new trainees during the OJT (On the Job Training) period Timely & constructive feedback and counselling of the trainees. Ability to use Overhead Projectors, Slide Projectors, White Boards, Chalk Boards and Flip Charts, multi- media. Ability to prepare and use Visual Aids. Ability to carry out training using appropriate language, behavior in relation to matters of equality. Ability to objectively assess learner progress Desired Candidate Profile: Training resources should have at least 1.5 year of work experience in delivering process training in BPO Should have Excellent communication skills Should be comfortable working in rotational shifts&Offs Should know throughput, certification,TNA,TNI & training related terms Prefrenece to an immediate joiner Good presentation skills Basic Requirement: Graduate (Any Discipline) Proficiency in Marathi or Gujarati (Any)) Language (Read, Write, Speak) is a must. 2 Years minimum experience in BPO Qualifications and Education Requirements Graduation (Any Discipline) Preferred candidate profile Training resources should have at least 2 year of work experience in delivering process training in BPO Working for Telecom domain is add an advantage Should have Excellent communication skills Should be comfortable working in rotational shifts Should know throughput, certification & training related terms Should be an immediate joiner Good presentation skills Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010
Looking for a talented & experienced Telecaller to develop our customer base The candidate needs to be motivated towards generating sales & business development Required Candidate profile Exp. 2 to 3 years in customer Service/Telecalling/Tele Sales/Telemarketing/Lead Generation/Inside Sales Good Communication skills, presentable, convincing skills, quick learner Any Graduate
Keep track of assigned accounts to identify outstanding debts Negotiate payoff deadlines or payment plans Create trust relationships with creditors Update account status &database regularly Alert superiors of creditors unwilling or unable to work Required Candidate profile • Proven experience as debt collector / negotiator /debt settlement • Experience in working with targets and tight deadlines • Knowledge of relevant legal requirements – USA • Excellent communication
Should have exp. in BPO for international German/Dutch language process Handling Customer assistance and issue resolution Document customer interactions End-to-End resolution Required Candidate profile Min. 1 year exp. in any bpo or customer support/service/CSR/Associate role B2.2/ C1 Certified in Dutch/German Language and Tech graduate Open to work in rotaional shifts/night shift,one sided cab
We are seeking highly motivated sales interns to join one of our client companies. This is a paid internship offering valuable experience in a dynamic sales environment in AV (Audio Video) Industry Stipend: 10 K +Travelling Allowance+ Incentives Required Candidate profile Experience/Recommendation letter will be given post completing internship period Good communication,convincing skills, result oriented, positive attitude Exp. in BD/field sales/Lead generation etc.
Should have exp. in international process training for BPO in customer service Monitor new employee training Design&develop training materials as required for coaching purpose Aware of all training related metrics ie;TNA,TNI,throughput and many more Required Candidate profile Min. 2 years of experience total 2 years exp as a Trainer on papers in a BPO company Open to work in rotational shifts Aware about TNA&TNI process Excellent Communication & presentation skills
**Openings for a leading international bpo** Job Location: Gurgaon Job Role: Sales Coach Job Role: As a Sales Coach, you will be responsible for training, mentoring, and guiding a team of sales and technical support representatives to achieve and exceed their performance targets. The ideal candidate has a strong background in sales, excellent communication skills, and a passion for developing others. Responsibilities: Conduct training sessions and provide ongoing coaching to a team of agents on sales techniques, product knowledge (including Vivint's smart home technology), and customer service skills. Monitor agent performance, provide constructive feedback, and develop action plans for improvement. Guide and motivate agents to upsell and cross-sell Vivint's products and services to customers. Ensure the team meets key performance indicators (KPIs) and sales targets. Handle escalated customer issues and provide technical support as needed. Maintain a positive and high-energy work environment. Work a night shift to align with our U.S. customer base. Qualifications: Proven experience in a sales or technical support role, preferably within a U.S. process environment. Strong coaching and mentoring skills. Excellent verbal and written communication skills. Ability to analyze performance data and identify areas for improvement. Familiarity with smart home technology or a similar technical field is a plus. Must be an immediate joiner. Schedule & Compensation: Working Days: 5 days a week Shift: Primarily night shift Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010
Responsible to assist in the planning&coordination of travel arrangements for employees,clients&customers Will work with vendors,travel agencies,internal stakeholders to book flights, accommodations,ground transportation other travel related services Required Candidate profile Min. 5 yrs of exp. in Admin Travel Management,Travel Documentation & Compliance,Vendor & Supplier Management Excellent verbal, written and interpersonal communication skills OK for rotational shifts
Responsible for employee relations &employee life cycle Plan, execute&implement the Internal Communication Hand-holding of employees,counselling &grievances Driving all Employee Engagements activities Handle employee queries ,attrition management Required Candidate profile Min. 4 yrs of exp. as HRBP or BHR or Employee Relations in Team management Should have exp in attrition mgt. Excellent verbal, written and interpersonal communication skills OK for rotational shifts
Drive outbound outreach to generate qualified leads for our vendors Engage buyers via primary via calls, LinkedIn, Whats app & email Book meetings &support our CX & vendor teams Maintain lead records &activity in CRM tools Ok to work for BPO process Required Candidate profile 0–4 years of experience in sales/ lead generation/BD/lead Conversion/generation /international voice process Interest in SaaS Strong communication skills, Energetic, proactive and target-oriented
Able to talk to consumers and satisfy their queries. Take ownership on delivering service level components, quality, targets, drive and motivates team to achieve management goals Make recommendations on process development Required Candidate profile • Proven experience as debt collector / negotiator /debt settlement • Experience in working with targets and tight deadlines • Knowledge of relevant legal requirements – USA • Excellent communication
Liaise with stakeholders to understand training needs Develop &deliver comprehensive training content on SAP Cloud, Data Analytics and Python technologies Power BI Knowledge is Plus Design, update, enhance training curriculum & materials Required Candidate profile Excellent communication skills Bachelor /Master degree in Computer Science,Information Technology, Data Science, or a related field. Should be comfortable to travel Should be ok for Teaching
Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profile Excellent communication skills Min. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international BPO Graduate/Diploma in any stream Open to work in rotational Shift environment
Manage a team of CSA's for German language travel Responsible for providing floor support &team performance Understanding of Metrics &targets Conduct performance reviews&meeting Hands on exp. in Shrinkage,SLA,Attrition, AHT,CSAT,call volume&rostering Required Candidate profile Excellent communication skills with as Team Lead min.2 yrs exp.for international voice process in german Language in travel domain Graduate/Diploma in any stream ok to work in rotational Shifts &off's
**Openings for a leading international bpo** Job Location: Gurugram Job Role: Team Lead Ops German & English(US Healthcare/Travel) JD: Develop and mentor the team to fulfill operational needs Assign tasks to team members, provide hands-on support, prioritize work Act as the liaison between the team & management Monitor work quality, performance metrics Sound Knowledge of BPO matrix:- NPS, Attritions, Shrinkage, AHT, KRS's ,KPI Required Candidate profile Min 3 Yrs. exp. total in international BPO as a TL 1 year on papers for US Healthcare or US Travel/International Travel/banking/insurance/ Voice or blended process Any Diploma or Bachelor's /master's degree Can speak German Language Should be from international process Excellent communication skills Comfortable for working in rotational shifts(Night) Immediate joiner preferred Interested, share profile with CTC, expected CTC, notice period details on hr@onpointcorporateservices.com or call on 9711140010
**Openings for a leading international bpo** Job Location: Gurgaon Job Role: Process Trainer(US Healthcare/Travel) Job Role: As a Process Trainer, you will be responsible for training, mentoring, and guiding a team of sales and technical support representatives to achieve and exceed their performance targets. The ideal candidate has a strong background in US Healthcare or Travel, excellent communication skills, and a passion for developing others. Responsibilities: Conduct training sessions and provide ongoing coaching to a team of agents on service techniques, product knowledge, and customer service skills. Monitor agent performance, provide constructive feedback, and develop action plans for improvement. Guide and motivate agents to upsell and cross-sell Vivint's products and services to customers. Ensure the team meets key performance indicators (KPIs) and sales targets. Handle escalated customer issues and provide technical support as needed. Maintain a positive and high-energy work environment. Work a night shift to align with our U.S. customer base. Qualifications: Proven experience in a sales or customer service role, preferably within a U.S. process environment. Strong coaching and mentoring skills. Excellent verbal and written communication skills. Ability to analyze performance data and identify areas for improvement. Familiarity with smart home technology or a similar technical field is a plus. Must be an immediate joiner. Schedule & Compensation: Working Days: 5 days a week Shift: Primarily night shift Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010
Openings for a leading BPO Company. Location: Mumbai/Kolkata Job Description Designation: Customer Care Specialist (US Healthcare process) Roles and Responsibilities: Role & responsibilities A nag for Customer service - international Voice process for inbound calls Excellent communication skills Voice and accent clarity - Neutral Knowledge of basic computer operations Willingness to learn and strong attention to details Preferred candidate profile freshers who have enrolled or are currently undergoing graduation 0-36 months experience in international voice process Good conversational skills Age Criteria: The candidate should be between 18-29 yrs of age Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts Proficient in computer usage and Basic knowledge of MSOffice/ Excel Intersted ,respond back with the CTC,Expected CTC,Notice period details along with your updated CV at Hr@onpointcorporateservices.com
**Opening for a leading international bpo** Job Location: Gurgaon Job Role: Manager Operations (International Travel or Healthcare) RESPONSIBILITIES Develop objectives for the call centres day-to-day activities International Voice & blended process for Healthcare or Travel domain Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.). Assume responsibility of budgeting and tracking expenses. Hire, coach and provide training to personnel to maintain high customer service standards. Evaluate performance with key metrics (productivity, call accuracy, SLA & Abandons, Quality etc.). Prepare reports & review decks. Collaborates across functions and departments. Measurement and optimization of the program will be required on a regular and ongoing basis. Skills Required Graduate with min of 2 years call centre managerial experience handling multiple clients. Outstanding communication and interpersonal skills - written & verbal. required to interact with clients & senior management. Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment. Strong relationship management skills. Thorough experience in customer service is mandate. Knowledge of performance evaluation and customer service metrics. Solid understanding of reporting and budgeting procedures. Proficient in MS Office (Word/Excel/PPT) and call centre equipment/software programs. Excellent organizational and leadership skills with a problem-solving ability Interested, share your profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010
Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTS Client Interaction Required Candidate profile Min. 2 years exp. as a WFM Analyst/RTA/MIS in a BPO Basics of WFM like SL,AL, abandoned etc. along with what if scenarios Definition of the KPI’s, matrix calculations Open to work in rotational Shifts
Manage &maintain patient appointment schedules Coordinate virtual interactions & follow-ups with patients Handle patient queries &grievances Ensure timely communication &updates to patients for their appointments Collaborate with internal teams Required Candidate profile Excellent communication& interpersonal skills. Proficiency in using virtual platforms and scheduling tools. Open to work in rotational shifts/night shifts, one sided cab & 5 days working Perks and benefits 5 K Travel Allowances+ 3 k Attendance Bonus