Opening For Manager Ops (International Voice),Min.8 yrs exp./Gurgaon

Onpoint Corporate Services

8 - 13 years

7 - 12 Lacs

gurugram

Posted:2 months ago| Platform:

Apply

Skills Required

ops manager manager operations operations manager service delivery manager head operations deputy manager ops manager ops call center manager operations head ccm process manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

**Opening for a leading international bpo**

Job Location: Gurgaon

RESPONSIBILITIES

Develop objectives for the call centres day-to-day activities International Voice & blended process for Healthcare or Travel domain
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.).
Assume responsibility of budgeting and tracking expenses.
Hire, coach and provide training to personnel to maintain high customer service standards.
Evaluate performance with key metrics (productivity, call accuracy, SLA & Abandons, Quality etc.).
Prepare reports & review decks.
Collaborates across functions and departments.
Measurement and optimization of the program will be required on a regular and ongoing basis.

Skills Required

Graduate with min of 2 years call centre managerial experience handling multiple clients.
Outstanding communication and interpersonal skills - written & verbal. required to interact with clients & senior management.
Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment.
Strong relationship management skills.
Thorough experience in customer service is mandate.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures.
Proficient in MS Office (Word/Excel/PPT) and call centre equipment/software programs.
Excellent organizational and leadership skills with a problem-solving ability
Interested, share your profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010

More Jobs at Onpoint Corporate Services

Hiring Process Trainer(Domestic),2 +Yrs exp,Mohali

Mohali

3.0 - 8.0 yrs

INR 1 - 5 Lacs

Openings For Tele Caller/Inside Sales Exe ,Min.2 yrs exp./Gurgaon

Gurgaon/Gurugram

1.0 - 5.0 yrs

INR 0 - 3 Lacs

Openings For Debt Collections(CSO) Exe ,Min.1 yr exp.,Noida

Noida

1.0 - 5.0 yrs

INR 1 - 4 Lacs

Openings For Process Associate(German/Dutch),Min. 1 Yr exp,Gurugram

gurugram

1.0 - 6.0 yrs

INR 4 - 8 Lacs

Openings For Sales Interns ,Min.03 Months 2 yrs exp.,Gurgaon

gurgaon/gurugram

Experience: Not specified

INR 0 - 1 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.