32 Head Operations Jobs

Job Title: Consultant Liaisoning (Retired Police Officer) Location: Telangana & Karnataka (Travel-Based Role) Employment Type: Consultant / Contractual Reporting To: Head Legal & Compliance / Regional Head Operations Job Purpose: To effectively manage and resolve site-level civil, legal, and regulatory issues by liaising with local authorities, law enforcement, and stakeholders. The role aims to ensure 100% statutory and legal compliance and maintain a fraud-free operational environment in Telangana and Karnataka regions. Key Responsibilities: Liaisoning & Coordination: Act as the primary liaison with local police, government officials, municipal bodies, and legal authorities. Represent the organization during inspections, audits, and investigations by external agencies. Site Visit Oversight: Conduct need-based visits to sites in Telangana and Karnataka to ensure smooth execution of operations and address any civil or regulatory concerns. Investigate and resolve any site-level disturbances or non-compliance matters. Compliance Assurance: Ensure all activities across the sites are compliant with local laws, regulations, and corporate policies. Proactively flag any potential legal issues or regulatory lapses and coordinate corrective measures. Issue & Conflict Resolution: Handle and resolve local disputes, land-related issues, and community unrest effectively and lawfully. Mediate and negotiate with third parties to prevent escalation of conflicts. Fraud Prevention & Monitoring: Monitor and investigate any suspicious or fraudulent activity reported from the field. Collaborate with internal teams to establish a robust control environment across regions. Candidate Profile: Retired police officer from state or central services (preferably from the ranks of Inspector and above). Extensive network and rapport with local authorities in Telangana and Karnataka. Proven experience in handling land disputes, legal coordination, or similar liaisoning roles. Strong understanding of civil laws, regulatory processes, and compliance norms. Ability to travel frequently within the assigned regions. Key Skills & Competencies: Strong interpersonal and communication skills Conflict resolution and negotiation Situational leadership and presence of mind High integrity and ethical conduct Proficiency in local languages (Telugu, Kannada, and Hindi/English preferred)

Operations Associate Bengaluru, Karnataka | Posted 19 hours ago APPLY NOW Job description We re looking for a high-energy, detail-obsessed Operations Associate to partner directly with our business / operation head. If you love solving problems, organizing chaos, and making things run like clockwork this role is for you. You ll be the go-to person for keeping our business units on track, our tools clean, and our reporting tight. [ ] We re looking for a high-energy, detail-obsessed Operations Associate to partner directly with our business / operation head. If you love solving problems, organizing chaos, and making things run like clockwork this role is for you. You ll be the go-to person for keeping our business units on track, our tools clean, and our reporting tight. From managing timesheets and resource allocation to building dashboards and tracking efficiency, you ll wear multiple hats and wear them well. This is not a backseat role . You ll be a core part of the leadership rhythm, owning the systems and processes that power our teams. We re looking for someone passionate, proactive, and willing to grow into a key operations leader. What You ll Own Timesheet and attendance tracking across teams Regular utilization and efficiency reporting Resource planning & allocation based on capacity and client needs ClickUp admin duties project creation, workflow management, automation Looker dashboards building, cleaning, and maintaining reports that matter IT operations laptop allocation, inventory tracking, onboarding readiness Daily coordination with BU leads to track project status and allocation Process optimization bring order, structure, and clarity to chaos CBO support own ops tasks that free up strategic time for the leadership What You Bring 3+ years of experience in business operations, project management, or admin Strong command over ClickUp, Google Sheets, and Looker (or similar BI tools) Excellent communication and coordination skills Proactive mindset you don t wait to be told what to do A love for structure, documentation, and systems Willingness to roll up your sleeves, problem-solve, and make things better Bonus: experience in a creative/marketing/agency setup Why Join Us? Work closely with leadership and learn how a fast-moving business is run Build systems that directly impact efficiency, profitability, and growth Be part of a smart, driven, and collaborative team that values ownership and action Opportunity to grow into a strategic operations lead Share this position:

[{"Posting_Title":"Asst. . Functions and Responsibilities 1. Allocate resources to project in coordination with RA and Head Operations 2. Prepare Baseline project plan in coordination with RA 3. To clearly define the scope of work and key milestones for the project via JBN (Job Briefing Note) and communicate to the teams involved. 4. Prepare Resource plan in coordination with PMs and Team leaders. 5. Monitor the baseline plan with Project managers / teams/ Branch offices on weekly and monthly basis with regard to following key parameters. o Start and finish date o % Progress on the basis of Mile stone/Cost Refer Job Briefing Note o % Progress on the basis of Design Progress Indictor (given in BMS) o % Progress on Basis of Man Hours 6. Advice project team on Railway approvals and submissions during project life cycle 7. Coordination for the projects handled by Regional / Branch Offices for head office support. 8. Prepare Billing plan and monitor on weekly and monthly basis. 9. Reporting o Monthly Progress Report/MIS o Billing Plan o Master Monitoring and controlling Sheet 10. Report project progress to RA & management 11. Assist RA in BMS and Project control, Quality control activities. 12. Coordination and communication with internal and external clients for performing the above said responsibilities. ","Job_Type":"Full time","Job_Opening_Name":"Asst.

Manage daily hospital operations across non-clinical departments Ensure delivery of high-quality patient care and compliance Oversee budgeting, resource planning, and drive operational efficiency Lead initiatives to enhance patient satisfaction

JOB PURPOSE To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies ORGANISATION CHART Project Head----Operation Head----Zonal Head----Circle Incharge----Divisional Incharge KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Facilitate outsourced agencies in their identified areas of operations 1. Go-Live of Smart Meters as per timeline 2. Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 2. Quality Checks 3. Steer consumer interactions and enable quick resolutions of technical issues / grievances KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work Outsourced agencies, consumers INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day work Zonal Heads, Supervisors, Stores Team FINANCIAL DIMENSIONS OTHER DIMENSIONS EDUCATION QUALIFICATIONS ITI / Diploma (Electrical) RELEVANT EXPERIENCE 7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation) COMPETENCIES Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship

To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies ORGANISATION CHART Project Head----Operation Head----Zonal Head----Circle Incharge----Divisional Incharge KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Facilitate outsourced agencies in their identified areas of operations 1. Go-Live of Smart Meters as per timeline 2. Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 2. Quality Checks 3. Steer consumer interactions and enable quick resolutions of technical issues / grievances KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work Outsourced agencies, consumers INTERNAL INTERACTIONS Internal - Roles you need to interact with inside the organization to enable success in your day to day work Zonal Heads, Supervisors, Stores Team FINANCIAL DIMENSIONS OTHER DIMENSIONS EDUCATION QUALIFICATIONS ITI / Diploma (Electrical) RELEVANT EXPERIENCE 7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation) COMPETENCIES Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship

Location: Uttar Pradesh Reporting To: Entrepreneurship Program Head, InSight Program Duration: 3 to 6 months (can be extended and regularized based on mutual understanding) About the Program: The InSight team at GTPL is dedicated to creating a Presbyopia-free India, with a special focus on empowering rural communities. Over 300 million Indians suffer from uncorrected presbyopia (distorted near vision), and over 70 million work in occupations that require clear near vision. This condition leads to $14 billion in annual productivity losses in India alone, disproportionately impacting rural livelihoods. Yet, a simple solution reading glasses can boost productivity by 34% and income by 20%, as randomized controlled trials conducted in Assam and Bangladesh demonstrated. Hence the InSight team, in this context, is embarking on a program to develop a market-driven model that empowers entrepreneurs to sell reading glasses to beneficiaries in need. The idea is that the InSight team, in collaboration with its partners, will train entrepreneurs in presbyopia screening and the dispensing of reading glasses. These entrepreneurs will then conduct door-to-door screenings within their designated areas, selling reading glasses to individuals who fail the vision test. This approach aims to establish a sustainable business model for the entrepreneurs while improving livelihoods by addressing presbyopia among the beneficiaries. We are looking for a Operations Head to manage these entrepreneurs during their day to day work as well as collaborate with our on ground partners in successful implementation of the program. Role Overview: The Insight Program Operations Head will oversee the implementation and day-to-day management of the entrepreneurship pilot in UP. This role involves working closely with entrepreneurs, stakeholders, and the program head to ensure the pilots success. The head will also contribute to refining the program based on field feedback and assist with potential expansion efforts. Key Responsibilities: Pilot Management and Execution Oversee daily operations of the entrepreneurship pilot. Ensure activities are executed in line with timelines, objectives, and quality standards. Entrepreneur Coordination and Support Serve as the primary point of contact for entrepreneurs, guiding them in conducting door-to-door vision screenings and distributing/selling reading glasses. Track performance, identify challenges, and provide support to entrepreneurs to optimize outcomes. Program Representation Act as the on-ground representative of the InSight program, engaging with local communities, entrepreneurs, and partner organizations Maintain strong relationships with stakeholders to ensure smooth implementation of the pilot. Data Collection and Reporting Ensure accurate and timely collection of data from entrepreneurs on vision screenings, sales, and distributions. Compile and share regular reports with the program head and central team for analysis. Training and Capacity Building Facilitate training sessions for entrepreneurs in collaboration with the technical partner. Provide ongoing mentorship and support to entrepreneurs, addressing operational challenges as they arise. Monitoring, Feedback, and Refinement Conduct regular field visits to monitor activities and evaluate the pilots progress. Provide structured feedback to the program head, highlighting successes, challenges, and potential areas for improvement. Collaborate with the program head to tweak and refine program parameters based on field-level insights. Program Expansion Assist in planning and executing the programs expansion to other regions based on pilot results and organizational goals. Share key learnings and best practices from the pilot to inform future strategies. Hire and expand the entrepreneur and field team Stakeholder Coordination Act as a bridge between the program head, entrepreneurs, and technical partners to align efforts and ensure effective communication. Support in organizing and participating in regular review and operational meetings. Qualifications and Skills: Minimum 5-7 years of experience in field operations or program management, preferably in rural development, livelihoods, or healthcare. Experience in leading field teams to achieve ambitious targets. Proven ability to recruit, mentor, and manage entrepreneurs or large field teams, especially in rural areas. Experience in stakeholder management, including engagement with local government officials and community leaders. Good problem-solving skills, ability to work independently, and willingness to travel extensively within Uttar Pradesh. Strong interpersonal skills with the ability to motivate and lead by example. Comfortable using basic technology tools such as mobile apps and data reporting platforms. Graduate degree required; MBA, MSW, or equivalent in relevant fields preferred. Familiarity with the rural context of Uttar Pradesh is highly desirable. Preference for candidates with entrepreneurial experience or a background in sales leadership roles. Proficiency in using tools like Excel, Google Sheets, and data collection platforms. Fluency in Hindi and English. Ability to work independently and solve problems proactively. Compensation: The role offers a competitive salary commensurate with experience and qualifications. How to Apply: Interested candidates are invited to apply on our website Join us in making a difference and building a Presbyopia-free India while empowering rural entrepreneurs!

Setting up & managing total operations of manufacturing plants/ assembly line operations involving resource, production & materials planning Responsible for the optimum turnover of the existing & new operations. Must have operated Automation Plants Required Candidate profile Excellent communications skills Good Inter-personal & leadership skills Must have skills of Lean Manufacturing & Six Sigma belt Engineering degree from a reputed University Age Limit - 46 years

Setting up & managing total operations of manufacturing plants/ assembly line operations involving resource, production & materials planning Responsible for the optimum turnover of the existing & new operations. Must have operated Automation Plants Required Candidate profile Excellent communications skills Good Inter-personal & leadership skills Must have skills of Lean Manufacturing & Six Sigma belt Engineering degree from a reputed University Age Limit - 46 years

Handling Profit & Loss of the plant, & day to day Operation Must have experience in EV domain Leader on TPM, WCM & Quality Circle implementation Required Candidate profile Processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets.

Required Skills, Responsibilities and Duties Make Bookings and Coordinating with other departments Client meeting and assistance. Preparing vouchers & invoices. Negotiation with vendors (Hotels & Transporters) Assist the guest for hotel booking and smooth check-in. Briefing desired documents to the guest. Reconfirm the flight schedule and hotel prior to guest arrival. Provide clients feedback to the operation team either operation head. Coordinate with agents and answer client queries. Should have experience in handling foreign customers. Should have experience in Tour Operations. Must have good communication skills Good command over English writing and speaking. Good Geographic knowledge of Indian and subcontinent destinations.

Lead healthcare operations across all hospital locations. Drive business development and expand service lines. Achieve annual revenue targets and cost efficiency. Ensure patient satisfaction and service quality. Strengthen SOPs, and compliance.

Position Title: Factory Operations Head - Domestic Jewellery Manufacturing Location: Andheri or Kandivali, Mumbai Industry: Fine Jewellery Manufacturing (Gold, Diamond, and Platinum) Reporting To: Managing Director Experience Requirement: 10-15 years Note: Only candidates with experience in real jewellery (not imitation) will be considered. About the Role We are hiring a Factory Operations Head to lead end-to-end manufacturing for our fine jewellery division. This is a senior leadership role overseeing gold intake to finished goods dispatch, with operational command across precision processes such as casting, stone setting, polishing, and final QC. The ideal candidate brings deep technical knowledge, strong team leadership, and stringent inventory control practices in a high-value production environment. Key Responsibilities Lead day-to-day operations of the jewellery production unit including casting, metalwork, stone setting, and dispatch Collaborate with design, merchandising, and sales teams to align on production timelines and customization feasibility Monitor movement of gold and diamond inventory with robust loss-prevention and compliance mechanisms Oversee a large workforce comprising karigars, contractors, and in-house artisans driving productivity, discipline, and skill-building Control key jewellery processes including CAD/CAM, moulding, wax setting, CNC, and engraving Implement strict audit controls and coordinate with security on handling of precious materials Introduce process optimization, lean systems, and technology to streamline factory workflow Manage preventive maintenance of all key machinery and ensure uninterrupted manufacturing Set performance KPIs and maintain regular MIS reporting for senior management Ensure adherence to hallmarking standards, BIS certification, labour laws, hygiene norms, and safety regulations Candidate Profile Degree or diploma in Jewellery Manufacturing, Mechanical Engineering, or Industrial Production 10-15 years of experience managing full-cycle jewellery manufacturing in the domestic Indian market In-depth knowledge of 18K/22K gold, fusion jewellery, and diamond-studded craftsmanship Familiarity with jewellery-specific ERP systems and inventory management tools Hands-on experience in karigar management, shop floor operations, and vendor coordination Strong ethical standards and high accountability in handling high-value assets What We Offer Opportunity to lead and shape operations of a growing, design-led fine jewellery brand A leadership role with strategic autonomy and end-to-end ownership Competitive compensation and performance-linked growth To be considered, applicants must have prior experience in the real jewellery industry . Please do not apply if your experience is limited to imitation jewellery.

Job Title: Consultant - Liaisoning (Retired Police Officer) Location: Telangana & Karnataka (Travel-Based Role) Employment Type: Consultant / Contractual Reporting To: Head - Legal & Compliance / Regional Head - Operations Job Purpose: To effectively manage and resolve site-level civil, legal, and regulatory issues by liaising with local authorities, law enforcement, and stakeholders. The role aims to ensure 100% statutory and legal compliance and maintain a fraud-free operational environment in Telangana and Karnataka regions. Key Responsibilities: Liaisoning & Coordination: Act as the primary liaison with local police, government officials, municipal bodies, and legal authorities. Represent the organization during inspections, audits, and investigations by external agencies. Site Visit Oversight: Conduct need-based visits to sites in Telangana and Karnataka to ensure smooth execution of operations and address any civil or regulatory concerns. Investigate and resolve any site-level disturbances or non-compliance matters. Compliance Assurance: Ensure all activities across the sites are compliant with local laws, regulations, and corporate policies. Proactively flag any potential legal issues or regulatory lapses and coordinate corrective measures. Issue & Conflict Resolution: Handle and resolve local disputes, land-related issues, and community unrest effectively and lawfully. Mediate and negotiate with third parties to prevent escalation of conflicts. Fraud Prevention & Monitoring: Monitor and investigate any suspicious or fraudulent activity reported from the field. Collaborate with internal teams to establish a robust control environment across regions. Candidate Profile: Retired police officer from state or central services (preferably from the ranks of Inspector and above). Extensive network and rapport with local authorities in Telangana and Karnataka. Proven experience in handling land disputes, legal coordination, or similar liaisoning roles. Strong understanding of civil laws, regulatory processes, and compliance norms. Ability to travel frequently within the assigned regions. Key Skills & Competencies: Strong interpersonal and communication skills Conflict resolution and negotiation Situational leadership and presence of mind High integrity and ethical conduct Proficiency in local languages (Telugu, Kannada, and Hindi/English preferred)

Job Description: Position : Vice President (Plant Operations)- Building material Location : Surat Experience : 15+ years in Building Material Salary : 20-35 LPA Industry : Building material/ Construction Age - 35-50 Job Summary: We are seeking an experienced and strategic Vice President of Plant Operations to support the Director in overseeing all aspects of plant operations at multiple locations. The successful candidate will be responsible for leading teams, driving efficiency, and ensuring compliance with regulatory requirements. Key Responsibilities: 1. Plant Operations: - Oversee daily plant activities, including production, maintenance, and quality control - Implement strategies to optimize efficiency, productivity, and cost savings - Ensure compliance with safety, environmental, and regulatory standards 2. Leadership and Team Management: - Lead and develop high-performing teams, including department heads and supervisors - Foster a culture of continuous improvement, innovation, and collaboration 3. for more jobs- Google search: Glan Management Consultancy Key Skill: Plant operation, plant head, plant operation head, VP Operation, VP Plant operation, Building material industry, GM Plant operation, Factory head, Manufacturing industry

Lead the overall business operations of TN & Bangalore as a Strategic Business Unit Establish current & long term strategies & plans in alignment with the organizations overall objective Responsible for setting & delivery of sales & aftersales goals Required Candidate profile Entrepreneurial mind-set Excellent Communication & interpersonal skills Experience in Automobile industry will be an added advantage Sound Leadership Skills Ability to build high performing teams

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Manager - Remittances Operations Role Purpose Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc. ) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of employees, vendor staff and unionized staff in the given unit Ensure standardization of processes. Process notes to be updated on a regular basis. To centralise regulatory filing activities at Mumbai as per RBI requirements. Ensure an effective Business Continuity plan is in place for the unit. Ensure day to day processes are run as per defined procedure notes and policies. Ensure Daily Control Functional Checklist is updated by all team members and held on records. Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc. ), customer satisfaction levels etc. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Monitoring performance of reporting staff with the help of Production management systems such as ICATS. Role Context Since introduction of GLCM business in India during 1999, HSBC has endeavoured to catch up with competition and to make its presence known and has achieved a great deal of success in this regard. Competition to HSBC exists in the form of established foreign players (Citibank, Standard Chartered Grindlays, Deutsche etc. ), private banks who have a large branch network (HDFC Bank, ICICI Bank, etc) and nationalised banks where the degree of sophistication varies considerably (eg, Corporation Bank, State Bank of India, Vysya Bank etc). There has been a significant erosion of margins in this business, requiring constant monitoring of revenue streams and posing a challenge to ensure cost reductions through continuous review of processes and resources. The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group s internal policies. He/she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. He needs to process good analytical skills understanding of FEMA guidelines its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customers expectation is met and at the same time no compromise is made to the Banks position. The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make reference to his / her superior with regards to decisions beyond his / her discretion. Also policy matters need to be referred to the VP- REMS Operations, Head - GLCM Operations and / or GLCM product team as appropriate. Requirements This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations. Skills required for success are: FEMA knowledge (Preferably FEDAI certified) People and Stakeholders Management Strong Communication and decision making ability Thinking and Problem solving skills Customer Drive You ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Source and manage channels from the market to win deals Good knowledge and understanding of retail facilities, products, operations and current market trends Understanding Identifying changing market trends and ecommerce .

Develop and implement strategies to promote efficient and cost-effective labor practices, monitor and analyze labor practices and cost factors within the factory and manufacturing teams.Coordinating daily production requirements, factory operations

As the hotel's general manager, you will lead the hotel and hospitality team while providing guests with the highest level of service in a clean and safe environment. The entire hotel division reports directly to you.

As the hotel's general manager, you will lead the hotel and hospitality team while providing guests with the highest level of service in a clean and safe environment. The entire hotel division reports directly to you.

As the Delivery Lead Operations Head, you will lead the team and manage stakeholders, ensure operational effectiveness and strategic alignment, resolve conflicts, and implement the overall account strategy.

To develop the short and long term plan for the organization which leads to the achievement of vision & Mission of the organization by building the financial growth and service excellence. Job Responsibilities: Develops long term strategies for growth, thinks globally by taking a broad view of the business and its opportunities. Establishes operational strategies by evaluating trends, establishing critical measurements and determining quality and patient service strategies Oversee daily operations across all departments to ensure efficiency and productivity. Monitor and manage key performance indicators (KPIs) to track operational success. Analyze and improve operational processes to enhance performance and reduce costs. Implement best practices and innovative solutions to drive operational excellence. Collaborate with other departments to align operational activities with organizational goals. Engage with external stakeholders as needed to support operational objectives. Job Specifications: Bachelor s degree in Business Administration, Operations Management, or a related field. or Master s degree or equivalent. Minimum of 10+ years of Experience in Healthcare Proven experience in an operational management role, with a track record of successful project management and process improvement. Excellent analytical and problem-solving skills. Job Category: admin Job Type: Full Time Job Location: Bangalore Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

The Tara Anirudh Foundation, under Tarasri Group, is a spiritually inspired, tech-driven initiative on a mission to reduce food waste, connect donors to recipients, and empower underserved communities. Our flagship apps Khana and Rainbows of Joy are building a scalable and compassionate model of social giving. Role Summary Were hiring a dynamic and driven Programs & Operations Head to own and lead all on-ground and digital activities. This includes coordinating app development, managing volunteers/receivers/donors, HR hiring, launching new pin codes, and scaling operations. This is a leadership role for someone who wants to build something meaningful from scratch, with full ownership, backed by a clear vision and strong internal support. Responsibilities - Drive end-to-end execution of our programs: app readiness, launch, expansion - Coordinate with app developers, testers, HR, volunteers, donors, and receiver teams - Ensure team accountability, daily tracking, and SOP implementation - Work closely with the MIS Analyst to analyze breakdowns and fix them with team leads - Oversee onboarding of volunteers, receivers, field support, and new hires - Prepare weekly updates and plans for review with the Founder - Collaborate on awareness and marketing material creation Ideal Profile - Tier 1 graduate (IIT/IIM/ISB/NALSAR/TISS/YIF) or equivalent - 0 3 years experience in operations, startups, CSR, social impact, or consulting - Highly energetic, self-motivated, process-oriented, and values-driven - Excellent problem-solving and coordination skills - Clear communicator with strong execution instincts - Emotionally intelligent, grounded, and results-oriented

To manage all necessary project related activities of the Zone ORGANISATION CHART This position reports to Operation Head. KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Detailed consumer survey activity with the help of local vendors, timely installation of meters and its synchronisation with the HES 2. To liaison with counter parties (Discom, outsourcing agencies, local administration etc.) & to develop stakeholder relationship for ensuring support and smooth project execution. 3. Ensuring fault resolution within SLA defined timelines. 4. Periodic team & installation agency review on installation progress / quality of installations. 5. Supervisory / Surprise on site visits. 6. Submission of Weekly / Monthly / Quarterly reports to management on progress. 1. Meter installation schedule 2. Supervisory checks 3. Certifying vendor invoices 4. Monthly operational targets KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Interaction and follow up with AMCs Interaction and follow up with OEM for failures, material & services Interaction with CISF for security equipment and PSF budget, Legal metrology for Weighing scales legal compliance, Customs for baggage screening issues, Interaction with Vendors INTERNAL INTERACTIONS Project nodal team, Stores incharge, Operations Head FINANCIAL DIMENSIONS DISCOM officials, Local contractors OTHER DIMENSIONS EDUCATION QUALIFICATIONS B. Tech/B.E. RELEVANT EXPERIENCE ~10 (preference to smart metering related experience) COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence