15 Manager Operations Jobs

Key Responsibilities Monitor and drive team performance to achieve goals. Conduct regular reviews, coaching, and training sessions for the team. Maintain team motivation and discipline while ensuring performance benchmarks are met. Desired Candidate Profile Graduate in any discipline (10+2+3) Minimum 5 years of experience over all BPO inbound voice process. Minimum 1 year of Manager Operations on paper for inbound voice process. Strong communication skills in Hindi and English. Proven leadership skills with ability to drive results through team. E-commerce domain experience is added advantage. contact: 8657002779 8657002747 8657002723

As an Accommodation Manager, you will be responsible for overseeing the operations of a 3*/3* deluxe property in Brajbhumi, specifically in the Bharatpur/Mathura/Vrindavan/Dholpur zone. With a minimum of 2 years of experience in a similar role, you must have a total of 15 years of experience in hotel operations, preferably having risen through the ranks in hardcore hotel operations. Candidates with a background in F & B (Service) or Front Office will be given preference. Being a local of Brajbhumi is an added advantage for this role. As the key point of contact, you will report to the Regional General Manager, ensuring that professional ethics and reporting standards are maintained at all times. If you meet the requirements and are looking to take on a challenging role in Bharatpur, Rajasthan, India, we encourage you to apply for this exciting opportunity.,

Operations Manager Exp- 10+ Years Loc- Gurgaon Skills- CS Operations, Operations Mgt, International BPO, Voice Process, SLA, CSAT etc Pkg- 18 LPA NP- 30 Days Nancy 8586914964 Nancy.imaginators7@gmail.com

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Experience of International Voice process in BPO Only Female Candidates are required Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of Voice Process is Mandatory Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Kolkata Sal upto 14 LPA Excellent Communication Skills

Job Title: Senior Manager Operations Department: Operations Specialty : Multispecialty Location: Chennai Job Summary: We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas. Key Responsibilities: Operations Management: Oversee daily operational activities to ensure efficient and effective operations. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement operational strategies to achieve short-term and long-term business goals. Team Leadership: Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies and procedures. Process Optimization: Analyze workflows and operational processes, identifying areas for improvement. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Utilize technology and systems to automate and streamline operations. Quality Assurance: Establish and monitor key performance indicators (KPIs) to track quality and operational standards. Ensure adherence to company quality policies and regulatory requirements. Resolve customer issues and complaints promptly, ensuring customer satisfaction. Cross-Department Collaboration: Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. Assist in forecasting and planning to meet operational demands and business needs. Reporting & Analysis: Prepare regular reports on operational performance, including productivity, costs, and quality. Present analysis and recommendations to senior management for strategic decision-making. Qualifications & Skills: Education: Bachelors degree or a masters degree or relevant certifications is a plus. Experience: 10-15 years of experience in operations management in US healthcare (Coding). Proven track record of managing teams, driving process improvements, and achieving operational goals. Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in using operational management tools and software. Strong organizational and multitasking skills. Excellent communication skills, both written and verbal. Knowledge of budgeting and financial management. Ability to adapt to changing business needs and priorities. Personal Attributes: Detail-oriented with a focus on efficiency and quality. Strategic thinker with a hands-on approach to execution. Proactive, self-motivated, and results driven.

JOB CONTENT: Key Responsibilities: Manage the team, which include the below responsibilities: Allocate tasks and set targets to ensure 100% utilization of the team. Organize team meetings for various updates. Identify training needs. Provide training for new hires o Provide floor support to answer queries and ensure quality standards are maintained o Handle grievances raised within the team. Manage Performance of the team Provide periodic performance feedback in one on one meetings Conduct Performance Appraisals PBP allocation for constant low performers • Interact with clients to answer and close any queries raised • Maintain the MOMs (Memorandum of the Meetings) for client meetings and communicate the same to management and clients • Regularly create and send the below reports to clients or the supervisor. Individual Performance Report o Order Count Report .Productivity Efficiency Report. Shift wise Completion Report. Weekly Reports.Critical Error Analysis and Other reports as requested • Manage and update the SOP(Standard Operating Procedures) documents as required • Adhere to the productivity, quality and timelines standards defined to ensure Service Level Agreements (SLAs) are met for the team. JOB SKILLS: Excellent written and verbal communication skills Skilled in US Mortgage/Title Insurance, problem solving Ability to effectively meet customer needs and taking responsibility for customer satisfaction Flexible to work in shifts (night shift) Flexible to work from office Any graduate US Mortgage or Title Insurance Experience is Mandatory Immediate or 30 Days Notice Preferred Interested candidates please share your resume to goutam.das@fnf.com

Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Candidate should have experience in Outbound Sales Process in an International BPO Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of IT / B2B Sales is preferred Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Gurgaon Sal upto 18 LPA Excellent Communication Skills

Must have Min 1+yrs exp as Team Leader/ Manager Operations in International Voice/ Sales process BPO Strong Team handling Exp is required Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Female Candidates can only apply Must have worked as Manager Operations in International Voice process BPO Manager Operations - International Voice exp reqd US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Only Female Candidate's can apply. Must have Min 1+yrs exp as a Operations Manager in the Technical Support Voice process. Handled a span of 100+FTE's. Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Operations Manager /Manager Operations BPO /BPO Operations Manager Min 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage Immediate joiners MUST CONTENT MODERATION PROCESS EXP , CALL Amit 8851792136/Neha 8287267407 Required Candidate profile Operation Manager must be managing CONTENT MODERATION PROCESS WFO BLR & HYD ONLY...No position in Chennai...apply only if can relocate

Should be working as Manager in Operations Coaches and mentors Team Leads & AMs/DMs Should have Exp in International BPO. Need Back office exp Location- Noida Call@9953262467 / 9205503253 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of handling International Backoffice Process Exp of Content Moderation / Email / Chat / Voice or Finance process will not be considered Graduation Mandatory Excellent Communication Skills

Female Candidates are preferred Must have worked as Manager Operations in International Voice/ Sales process BPO Manager Operations - International Voice Sales exp reqd Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Attrition control - by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and demands. Tracking probable attrition and helping them to resolves their issues. Participating warning systems tracker used by organisation. Using EWS for open houses and retention tools. Quality control by ensuring daily audit and feedbacks by TL/QA. Same to be based on the performance of the people. Thus giving focus to new and poor performers more. Using the Agent Tenurity and Banding as base for quality monitoring. Handling client escalations and close looping Track escalation tracker sheet for close looping. Handle day-to-day staffing issues to ensure low shrinkages by taking daily commitment of TL/AM adherence to roster shift. Performance management of his team provide status updates of performance indication trends at regular intervals to his team. Using goal sheet for setting target for metric, tracking and feedback. Looking at people current performance and focus on low performers. Daily briefings and reviews to keep his team updated on new updates and abreast to product/process knowledge. To keep them oriented to target and achieve

Should be working as Manager in Operations Coaches and mentors Team Leads & AMs/DMs Should have Exp in International BPO. Need Back office exp Location- Noida Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of handling International Backoffice Process Exp of Content Moderation / Email / Chat / Voice or Finance process will not be considered Graduation Mandatory Excellent Communication Skills