11 Ops Manager Jobs

Selecting, training, developing, and managing performance of direct reports•Manage and review operational reports•Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards Required Candidate profile Conduct regular one-on-ones with direct reports• Handle a team of Team Leaders Experience in international Voice process call@9716551077, share cv @mamta@emsol.co.in

As a Database Engineer at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects. Your responsibilities will include ensuring that projects are completed within the planned budget, quality standards, and governance guidelines. By spearheading the evolution of our digital landscape, you will drive innovation and excellence, ultimately revolutionizing our digital offerings to provide unparalleled customer experiences. To excel in this role, you should possess experience in various areas such as performance tuning, query optimization, and replication. You will be required to have a strong knowledge of MongoDB, including sharding, Ops Manager, health checks, maintenance, backup configurations, recovery techniques, disaster recovery, monitoring, alerting, migration, maintenance, and data movement utilities. Additionally, being open to learning other supported database technologies and tools will be advantageous. Highly valued skills for this role may include advanced knowledge and practical implementation in MongoDB sharding, fine-tuning configurations for performance improvements, monitoring Automation agent, MongoDB upgrades, database authentication mechanisms, logical access management, database audit and compliance, backup and restore procedures, and hands-on experience with various MongoDB utilities and tools. In this position, based in Pune, your main purpose will be to effectively monitor and maintain the bank's critical technology infrastructure while resolving complex technical issues with minimal disruption to operations. Your accountabilities will involve providing technical support, executing preventative maintenance tasks, maintaining documentation, analyzing system logs, and proactively addressing potential service issues and risks. As an Analyst, you are expected to perform activities efficiently, demonstrate in-depth technical knowledge, lead and supervise a team if applicable, and collaborate with other functions and business areas. You will be responsible for managing risks, strengthening controls, and ensuring compliance with relevant regulations and codes of conduct. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

Selecting, training, developing, and managing performance of direct reports•Manage and review operational reports•Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards Required Candidate profile Conduct regular one-on-ones with direct reports• Handle a team of Team Leaders Experience in international Voice process call@9716551077, share cv @mamta@emsol.co.in

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Selecting, training, developing, and managing performance of direct reports•Manage and review operational reports•Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards Required Candidate profile Conduct regular one-on-ones with direct reports• Handle a team of Team Leaders Experience in international Voice process call@9716551077, share cv @mamta@emsol.co.in

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Selecting, training, developing, and managing performance of direct reports•Manage and review operational reports•Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards Required Candidate profile Conduct regular one-on-ones with direct reports• Handle a team of Team Leaders Experience in international Voice process call@9716551077, share cv @mamta@emsol.co.in

Opportunity to work as "OPERATIONS MANAGER for NOIDA Location. Salary : 15 LP to 20 LPA 5 days Any shift Exp. of handling 70-100+ Ftes NOTE: Must have 2 yrs. exp as an Ops Manager on paper. Must have exp. from any MNC from any Non-Voice process. Required Candidate profile • Performance feedback session to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. 9335906101

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 16LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Operations Manager International BPO 10-12 Yrs Bpo exp Upto 18 LPA 3 yrs on ppr as Ops manager + 100 team size Gurgaon 0-30 days Vaishnavi.imagintors@gmail.com +91 95601 36938

Opportunity to work as "OPERATIONS MANAGER for NOIDA Location. Salary : 18 LP to 20 LPA 5 days Any shift WFO Only face to face NOTE: Must have 2 yrs. exp as an Ops Manager on paper. Must have exp. from any MNC from any Non-Voice process. Required Candidate profile • Performance feedback session to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. 9335906101