10 Process Manager Jobs

Responsible for managing and maintaining bookings, handling customer queries, and ensuring a seamless salon appointment experience. Strong communication skills, experience using CRM tools to track and manage customer interactions. Required Candidate profile 1to 5 years of experience in customer support, preferably in the beauty, hospitality, or service industry. Proficiency in CRM tools (e.g., Zoho, Freshdesk, HubSpot, or similar).

Shift Timings Flexible 24x7 Specialisation International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Greetings from Capgemini, We are hiring for Senior SAP Signavio Professionals in various locations, if interested please share me the below requested details for further discussions. Role & responsibilities : 1. supporting Signavio users with issues and providing support for PG workflows and PM Processes(Signavio consists of three main modules - Process Manager(PM), Process Governance(PG), Process Intelligence(PI)) 2. Designing and developing automation workflows to optimize process automation 3. collecting, analyzing and interpreting data using SQL queries for better business insights 4. Building automation workflows using JavaScript and Node.js, aa Signavio support these technologies 5. deep understanding of automation workflows and processes within Signavio to assist users, ensuring smooth operation Note : Candidate to be proficient in 3 modules of Signavio - Process Manager(PM), Process Governance(PG), Process Intelligence(PI)) & javaScript and Node.js is mandatory.

Manage the team of Regulatory reporting for an Insurance client Support the team for preparing the reports, perform 100% review of the reports during closing cycle Update the regulatory changes in the models and validate from onshore team Performance monitoring and management of the team Coordinate and liaise with the external auditors to ensure Regulatory Reporting meets regulatory and compliance expectations. Ensuring complete and accurate documentation of the processes Interact and maintain strong relationships with various teams Skills 5+ years of experience in APRA Regulatory reporting for an Insurance company Knowledge of IFRS 17 must CA Inter/ Chartered Accountant preferred Ability to work effectively in a cross-functional organization and balance strategic priorities with tactical actions Proven track record and accountability in developing solutions that have an immediate impact on business financials Excellent communication skills with the ability to foster collaborative team environment with internal and external stakeholders Demonstrated success in developing and implementing strong, sustainable governance programs Ability to cultivate and maintain strong relationships across the organization Strong Microsoft Office skills, including advanced skills in Excel and PowerPoint Key Skills: a) 5+ years of experience in APRA Regulatory reporting for an Insurance company b) Knowledge of IFRS 17 c) JDE / ERP or Hyperion experience d) Any Graduate

Job Description Process mapping of new products Mapping of new products in existing blocks Monitoring the progress of new RFPs Basic and detail engineering for new production blocks Coordinating with consultant for basic and detail engineering for new production blocks. Coordinating with different functions such as Production, SCM, Projects, PM, R&D etc. for smooth implementation of new products. Process Safety evaluation of new products. Monitoring of new products during the manufacturing and note observations for further improvements. Preparation of batch plan for new products and monitor to closely to implement within time line. Work towards solvent recovery/recycle and re-use for the new products. Responsibilities Qualifications B.Tech chemical engg

Job Details Job Description: Senior Software Engineer Newgen Reporting relationship : Reporting to Senior Technical Specialist Total Experience: 5-8 years Relevant experience: 5-6 years Onsite/Offshore : Offshore (India) Work Policy : Hybrid Position: Contingent Worker Mandatory Primary Key Skills: [ Newgen Omni Docs, Omni Flow, Process Manager, Process Modular, BAM reporting tool ] Secondary Skills: Core Java, JSP, SQL, PLSQL, RDBMS, JavaScripts etc. Requirement Summary: Proficiency in spearheading BPM, ECM teams & implementing standardized business processes for streamlining project deliveries within the time & cost parameters as per quality standards Proficiency in Newgen technical stack , Sound knowledge and experience in NewGen products such as IBPS, NewGen Form, Workflow & Omini docs. Should have experience in designing and implementing the Newgen Interfaces using Java or C# for downstream and upstream systems In-depth hands-on experience in the technical Newgen set-up and system Proficiency in Inquiry API s, Batch modules . Experience in Agile Methodology Roles & Responsibilities: Design & Development Ability to work as a team player as well as individual contributor. Develop and maintain system problem analysis and resolution techniques. Should have functional experience with Newgen applications, APIs, Integration approaches, Table Structures, Migration approaches, building test case scenarios Configuration of table maintenance of Newgen product Automation of Newgen application to added value.

As an Operations Manager, you will be responsible for overseeing and optimizing all operational processes within our organization. Will be to enhance efficiency, streamline workflows, and ensure seamless coordination across various departments Required Candidate profile Proven experience in operations management with 4 years in a leadership role Act as the primary point of contact with the Clients to understand their business needs Dealing with international clients

We are seeking an experienced Process Engineer with over 6 years of expertise in Separation, water and waste water treatment processes. The ideal candidate will have a strong background in designing and developing solutions for water treatment, effluent treatment, and zero liquid discharge (ZLD) systems. This role requires technical proficiency in membrane filtration, ion exchange, biological treatment (ASP, MBBR, UASB), and advanced ZLD technologies. The Process Engineer will be responsible for preparing technical proposals, conducting cost estimations, and overseeing process designs to ensure the successful implementation of water and wastewater treatment projects. Key Responsibilities: * Process Design & Optimisation: Develop and optimise process designs for water and wastewater treatment, including desalination and ZLD systems. * Technical Proposals & Cost Estimation: Prepare detailed technical proposals, perform equipment sizing, and conduct cost analysis. * Process Documentation: Create and review P&IDs, hydraulic designs, and supplier evaluations to ensure process integrity and compliance. * Technology Integration: Work with advanced treatment solutions including membrane filtration, ion exchange, and biological treatment systems. * Regulatory Compliance: Ensure all designs and implementations meet local and international environmental regulations. * Collaboration & Project Support: Work closely with clients, suppliers, and project teams to drive project success and optimise operational efficiency. * Process Monitoring & Troubleshooting: Analyze operational data, troubleshoot process inefficiencies, and recommend improvements. * Sustainability & Innovation: Develop solutions aligned with energy-saving and net-zero goals for wastewater treatment

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities: Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls establish self as a valued partner Help knowledge management endeavour by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the clients business and related parties to monitor clients activities for unusual transactions Perform further investigation on identified suspicious client and clients transactions and report to KYC/AML compliance officer Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM 6 to 9 years of experience in handling a team of a minimum of 25 members with experience in KYC, AML, and Due Diligence Should be good with logical and quantitative abilities to derive information from data.

Maintains customer satisfaction by providing problems-solving resources. Answers customers’ questions. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Required Candidate profile Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.