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Onpoint Corporate Services logo
Opening For Manager Ops (International Voice),Min.8 yrs exp./Gurgaon Onpoint Corporate Services

8.0 - 13.0 years

7 - 12 Lacs

gurugram

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**Opening for a leading international bpo** Job Location: Gurgaon Job Role: Manager Operations (International Travel or Healthcare) RESPONSIBILITIES Develop objectives for the call centres day-to-day activities International Voice & blended process for Healthcare or Travel domain Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.). Assume responsibility of budgeting and tracking expenses. Hire, coach and provide training to personnel to maintain high customer service standards. Evaluate performance with key metrics (productivity, call accuracy, S...

Posted 2 months ago

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