Hiring For WFM Real Time Analyst(RTA) /Min.2 Yrs Exp, Gurugram

2 - 7 years

3 - 6 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible to manage real time performance
First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction

Required Candidate profile

Min. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along with what if scenariosDefinition of the KPI’s, matrix calculationsOpen to work in rotational Shifts

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Onpoint Corporate Services

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Gurgaon Haryana

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