12 Real-Time Management Jobs

Responsibilities: Lead workforce planning and scheduling activities to ensure optimal staffing and resource utilization. Analyze historical data and forecast staffing requirements based on business trends and volumes. Develop and maintain scheduling models to meet service level targets and operational goals. Collaborate with operations and leadership teams to manage headcount, shrinkage, and productivity metrics. Monitor real-time performance and make adjustments to align with business needs. Generate and present WFM reports, dashboards, and insights for strategic decision-making. Identify process improvement opportunities within planning and scheduling functions.

Responsibilities: Lead workforce planning and scheduling activities to ensure optimal staffing and resource utilization. Analyze historical data and forecast staffing requirements based on business trends and volumes. Develop and maintain scheduling models to meet service level targets and operational goals. Collaborate with operations and leadership teams to manage headcount, shrinkage, and productivity metrics. Monitor real-time performance and make adjustments to align with business needs. Generate and present WFM reports, dashboards, and insights for strategic decision-making. Identify process improvement opportunities within planning and scheduling functions.

Responsibilities: Lead workforce planning and scheduling activities to ensure optimal staffing and resource utilization. Analyze historical data and forecast staffing requirements based on business trends and volumes. Develop and maintain scheduling models to meet service level targets and operational goals. Collaborate with operations and leadership teams to manage headcount, shrinkage, and productivity metrics. Monitor real-time performance and make adjustments to align with business needs. Generate and present WFM reports, dashboards, and insights for strategic decision-making. Identify process improvement opportunities within planning and scheduling functions.

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

Job Summary : The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management. This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining high service levels. The WFM Manager works closely with senior management and other departments to align workforce management practices with organizational goals. Key Responsibilities : 1. Team Leadership and Management : Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular p...

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

WFM (Workforce Management) Manager is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-timeperformance, and analysing data to improve efficiency and service levels. EDUCATION : MBA in Business Administration or Equivalent CORE RESPONSIBILITIES Strategic Planning: Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals. Forecasting and Scheduling: Utilize historical data and trends to accurately forecast staffing needs, crea...

- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs - Min of 8+ years of experience in WFM department - Ability to demonstrate and articulate understanding of key workforce management concepts - Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) - Strong quantitative/analytical skills.

The Workforce Management (WFM) Manager is responsible for planning, forecasting, scheduling and real time resource management of product and technical support teams. . Develops and motivates employees through regular coaching and feedback that leads to improved results that support the overall operations of the business. The WFM managers key goal is to optimize staffing levels and staffing costs while ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met. In addition to forecasting and scheduling, the WFM manager also monitors and analyzes key performance metrics such as adherence, absenteeism, shrinkage, utilization, and other staffing efficiency measur...