Forecasting Manager- WFM

Job Summary

The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management.

This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining high service levels.

The WFM Manager works closely with senior management and other departments to align workforce management practices with organizational goals.

Key Responsibilities

Team Leadership and Management

Strategic Workforce Planning

3. Scheduling and Optimization: Ensure the creation and management of efficient employee schedules to meet operational demands and service level agreements (SLAs). Implement and monitor scheduling practices to maximize coverage, minimize overtime, and reduce scheduling conflicts.

Real-Time Management

Data Analysis and Reporting:

Process Improvement:

Collaboration and Communication:

Compliance and Documentation