Forecasting Manager- WFM

As the Workforce Management (WFM) Manager, your primary responsibility is to oversee and optimize all aspects of workforce planning, scheduling, and real-time management. You will lead a team of WFM professionals, develop strategies to improve staffing efficiency, and ensure operational needs are met while maintaining high service levels. Key Responsibilities: - Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals. Conduct regular performance reviews, provide feedback, and support professional development. Coordinate team activities to align with departmental and organizational objectives. - Strategic Workforce Planning: Develop and implement strategies to align staffing levels with business needs. Oversee forecasting and planning processes to predict future staffing requirements effectively. - Scheduling and Optimization: Ensure the creation of efficient employee schedules to meet operational demands and service level agreements. Implement and monitor scheduling practices to maximize coverage and reduce conflicts. - Real-Time Management: Oversee real-time monitoring of workforce metrics to ensure adherence to schedules and service levels. Address and resolve any issues related to staffing or performance promptly. - Data Analysis and Reporting: Analyze workforce data and generate reports on key performance indicators, staffing efficiency, and operational performance. Provide insights and recommendations to senior management for strategic decision-making. - Process Improvement: Identify and implement process improvements to enhance workforce management practices, increase efficiency, and reduce costs. Stay updated on industry trends to improve WFM processes continually. - Collaboration and Communication: Work closely with HR, operations, and IT departments to ensure effective coordination. Communicate workforce management strategies, changes, and updates to relevant stakeholders. - Compliance and Documentation: Ensure compliance with labor laws, company policies, and industry regulations. Maintain accurate documentation of workforce management processes and policies. Qualifications Required: - Bachelor's degree in Business Administration, Human Resources, or related field. - Minimum of 5 years of experience in workforce management or related field. - Strong leadership, communication, and analytical skills. - Proficiency in workforce management tools and software. - Knowledge of labor laws and industry regulations. (Note: No additional details about the company were provided in the job description),