(Mandatory to work from office all 5 days a week)Are you passionate about ensuring software quality while also proficient in one of the following languages to Read, Write and Speak: Bengali, Gujrati, Odiya, Urdu and Marathi? Join our team as a QA Engineer!Responsibilities:Conduct end-to-end functionality and UI testing for software features.Read, write, and speak the targeted languages at a native-speaker level.Sign-off on UI and features for the languages in question.Collaborate with cross-functional teams to ensure product quality and linguistic accuracy.Document and report bugs with clear steps to reproduce.Requirements:Bachelor's degree in Computer Science or related field.2.5 to 6 years of experience in QA engineering.Proficiency in one of the targeted languages: Bengali, Gujrati, Odiya, Urdu and MarathiStrong attention to detail and analytical skills.Ability to work independently and in a team.Excellent communication skills.English is a must.QA Engineering (experience in testing software applications)Functionality TestingUI TestingBug Reporting and TrackingNative Language Proficiency (Bengali, Urdu, Gujarati, Odiya, Marathi)Localization Testing (language-specific UI and functionality validation)Test Case DevelopmentCross-functional Team CollaborationAnalytical Problem SolvingAttention to DetailEnglish Communication

Software QA Test Engineers - (Localization) - Language: Odia.Location: Hyderabad, India (Mandatory to work from office all 5 days a week)Are you passionate about ensuring software quality while also proficient in one of the following languages to Read, Write and Speak: Odiya. Join our team as a QA Engineer!Responsibilities:* Conduct end-to-end functionality and UI testing for software features.* Read, write, and speak the targeted languages at a native-speaker level.* Sign-off on UI and features for the languages in question.* Collaborate with cross-functional teams to ensure product quality and linguistic accuracy.* Document and report bugs with clear steps to reproduce.Requirements:* Bachelor's degree in Computer Science or related field.* 2.5 to 6 years of experience in QA engineering.* Proficiency in one of the targeted languages: Bengali, Gujrati, Odiya, Urdu and Marathi* Strong attention to detail and analytical skills.* Ability to work independently and in a team.* Excellent communication skills.* English is a must.

Are you ready to kickstart your career in IT?We're looking for passionate individuals to join our team as Trainee System Engineers!Qualification:B.Tech (IT/CS/EE/EC), MCA, or MSc. ITRequired Candidate Profile: Trained or Experienced in Hardware and Networking Trained on MCSE is a must, MCP certified preferred. Trained on Networking CCNA Trained in Linux environment Experience in Active Directory and Group policies. Hardware and software installations and maintenance. Knowledge of Network support and LAN setup. Hardware and Networking: Understanding of hardware components and networking concepts.MCSE Certification: Microsoft Certified Solutions Expert certification or equivalent.CCNA Certification: Cisco Certified Network Associate certification or equivalent.Linux Environment: Familiarity with Linux operating system and environment.Active Directory and Group Policies: Knowledge and experience in managing Active Directory and group policies.Hardware and Software Installations: Ability to install and configure hardware and software.Network Support: Proficiency in providing network support and troubleshooting.LAN Setup: Experience in setting up and configuring local area networks.Hyderabad - Onsite with every second and 4th Saturday off.

The Workforce Management (WFM) Manager is responsible for planning, forecasting, scheduling and real time resource management of product and technical support teams. . Develops and motivates employees through regular coaching and feedback that leads to improved results that support the overall operations of the business.The WFM managers key goal is to optimize staffing levels and staffing costs while ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met. In addition to forecasting and scheduling, the WFM manager also monitors and analyzes key performance metrics such as adherence, absenteeism, shrinkage, utilization, and other staffing efficiency measures. They use this data to identify trends, develop insights, and make recommendations to improve the efficiency and effectiveness of the workforce management process.Overall, the WFM manager plays a critical role in ensuring that customer demand is met, operational costs are optimized, and service level agreements are achieved. They need to be highly analytical, detail-oriented, and have excellent communication and collaboration skills to succeed in this role.Key Responsibilities:Forecasting, and Scheduling, Real time management, reporting for all product and technical support teams, including BPO Support TeamsManage, lead and provide direction for the BPO WFM teams, ensure 24x7 workforce managementAssess Capacity Plan, Forecast, Schedules and RTM performance and give inputs to increase the efficiency.Experience in managing teams, both in matrix and direct managementMaintaining and driving SLAs forecast accuracy, timeliness, scheduling accuracy.Stakeholder Management - Strong interpersonal capabilities to manage internal stakeholders.Executive Dashboards - Designing and validating all executive dashboards for top management.Capacity Plan, Forecast, Schedules and RTAs performance.Familiar with transactional Quality metrics.Areas of Expertise :Capacity planning and forecastingReal-time resource managementPerformance metrics analysis and reportingPeople management and coachingSLA management and optimizationStakeholder management and collaborationExecutive dashboard design and validationQuality metrics analysisDesired Technical skills :Predictive AnalysisExcel , ZendeskWorkforce Management softwareCapacity Management / Planning MS OFFICE, Google SuiteExperience: 8+ years _Skills : - WFM,Capacity Planning,Workforce Management Software,Forecasting,Real-time Management,SLA Management,KPI Optimization,Resource Management,SchedulingPerformance MetricsBPO Support TeamsPeople ManagementStakeholder ManagementExecutive DashboardsPredictive AnalysisZendeskMS OfficeGoogle SuiteQuality MetricsTransactional Quality

Hiring Alert: Customer Support Analyst Wanted! Are you passionate about building a team of Service First-driven individuals who want to exceed expectations? If you're a builder, problem solver, and love the fast pace of a startup, its time for you to apply now!Role: Customer Support SpecialistJob Location: HyderabadWork mode: Onsite (Hybrid) Rotational ShiftsKey Responsibilities:- Maintain high customer satisfaction, focusing on providing the best customer support- Interact with customers via phone, chat, and email to proficiently troubleshoot and resolve basic issues- Accurately capture case notes and manage cases for clear, concise, and actionable resolution- Quickly identify complex issues and gather information to escalate to senior support team members- Author, edit, and publish quality Knowledge Base content to improve self-service resources- Accurately link and categorize cases to inform root cause analysis- Support job seekers and applicants on using our marketplace platform- Experience with an international company is a plus- Work within defined SLAs, analyze critical client issues, and handle time-sensitive projects- Should be okay working on rotation and weekend shifts (24/7 coverage)- Able to handle projects individually and invest time in learning the productAbout You:- 2+ years of applicable experience in product-led customer support- Detail-oriented especially while troubleshooting client issues- Ability to communicate concisely and impactfully with clients and internal stakeholders- Strong verbal and written communication skills- Experience in handling client calls is an advantage

Requirements:Strong knowledge and 5+ years of professional experience in software developmentStrong knowledge and experience in designing and developmentExperience with TDD and other testing best practicesDesire to write clean, modular and testable code with consistent code styleKnowledge of design and architectural patternsAnalyze, plan and estimate requirements as well as identify risks involved and provide solutions to themAttention to security issuesAbility to learn new tools and technology and issue solver attitudeUpper-intermediate level of English (both oral and written)Knowledge of Agile (preferably SaFe) development practicesStrong analytic & problem-solving skillsSolution-focused, takes initiative to work effectively within established guidelinesStrong cross-functional team player, ability to work effectively with technical & business contactsMust comply with internal technical competence modelExperience with Javascript, Typescript, React(17.02), ReduxNice to have experience/Passion to work with CSS, HTMLNice to have experience with RTLNice to have knowledge of Databases/SQL, EF CoreResponsibilities:Provide system or technical development expertise to the teamWrite well-documented quality, highly maintainable and performing code with extensive test coverage in a fast-paced professional software engineering environmentEnsure the code follows latest coding practices and industry standardsInvestigate and resolve application issues and bottlenecks and inefficiencies Conduct and participate in code reviews that span multiple languages and applicationsSupports and develop software engineers by providing advice, coaching, and feedback as well as conducting design sessions, assisting in code deployments and day-to-day operationsRegularly dive into the architecture, code, test plans, project plans, etc.Perform code reviews to ensure performanceProvide effort estimationsIdentify, investigate, solve, and fix software problemsWork in close contact with team members and project stakeholders on customers siteSuggest technical and functional improvements to add value to the productCreate technical specifications for new products, executing from start to finish and owning the quality of the service in productionAct in compliance with all Company Policies & Procedures.Software Development:Strong knowledge in software developmentWriting clean, modular, and testable codeFollowing coding practices and industry standardsWriting well-documented, quality, and maintainable codeEnsuring extensive test coverageAddressing security issues in codeDesign and Architecture:Experience in designing and developmentKnowledge of design and architectural patternsConducting design sessionsCreating technical specifications for new productsTesting:Experience with TDD (Test-Driven Development)Knowledge of testing best practicesExperience with React Testing Library (RTL) (nice to have)Analysis and Planning:Analyzing, planning, and estimating requirementsIdentifying risks and providing solutionsProviding effort estimationsProblem Solving and Issue Resolution:Investigating and resolving application issuesSolving software problems and fixing inefficienciesPerformance and Code Review:Performing code reviewsEnsuring code performanceAgile Practices:Knowledge of Agile development practices (preferably SaFe)Working effectively within established guidelinesTeam Collaboration and Communication:Effective communication with team members and project stakeholdersAdvising, coaching, and providing feedback to software engineersStrong cross-functional team playerTechnology and Tools:Experience with Javascript, Typescript, React (17.02), ReduxNice to have experience with CSS, HTML, Databases/SQL, EF CoreLearning and Development:Ability to learn new tools and technologyIssue solver attitudeComplying with internal technical competence modelCustomer Interaction:Working in close contact with team members and project stakeholders on customers siteSuggesting technical and functional improvements to add value to the productThe mandatory skills for the job description are: Strong knowledge and experience in: Software development Designing and development TDD (Test-Driven Development) and other testing best practices Writing clean, modular, and testable code with consistent code style Design and architectural patterns Analyzing, planning, and estimating requirements, identifying risks, and providing solutions Addressing security issues Learning new tools and technology with an issue solver attitude Technologies: Javascript Typescript React (17.02) Redux Soft Skills: Upper-intermediate level of English (both oral and written) Knowledge of Agile (preferably SaFe) development practices Strong analytic and problem-solving skills Solution-focused, takes initiative to work effectively within established guidelines Strong cross-functional team player, ability to work effectively with technical and business contacts Compliance with internal technical competence model Strong knowledge 5+ years of professional experience Software development Designing and development TDD (Test-Driven Development) Testing best practices Clean, modular, and testable code Consistent code style Design patterns Architectural patterns Analyzing, planning, and estimating requirements Identifying risks and providing solutions Security issues New tools and technology Issue solver attitude Agile (preferably SaFe) development practices Analytic skills Problem-solving skills Solution-focused Initiative Cross-functional team player Technical competence modelTechnologies and Tools: Javascript Typescript React (17.02) ReduxNice to Have: CSS HTML RTL (React Testing Library) Databases/SQL EF CoreSoft Skills: Upper-intermediate level of English (oral and written) Compliance with internal technical competence model Effective communication with team members and project stakeholders Advising, coaching, and feedback for software engineers Conducting design sessions Code deployments Day-to-day operations Technical and functional improvements Technical specifications creation Code reviews Performance assessment Effort estimations Problem-solving Customer site collaboration

Key Responsibilities:Voice and Accent Training:Develop and deliver comprehensive training programs to improve voice clarity, accent neutralization, and communication skills. Conduct assessments to identify training needs and customize plans for individuals. Provide feedback and coaching to improve pronunciation, intonation, and speech fluency.Utilize various training methods, including workshops, one-on-one sessions, and audiovisual aids.Product Training: Develop training materials for new and existing products, focusing on operational functions and features. Conduct product training sessions to ensure employees understand product functionalities and benefits. Collaborate with product teams to stay updated on changes and updates.Provide ongoing support to ensure employees can effectively use products.Assessment and Feedback: Conduct regular assessments to evaluate training effectiveness. Provide constructive feedback to employees, highlighting areas for improvement. Monitor progress and adjust training plans as needed.Quality Assurance: Ensure adherence to quality standards in communication skills. Monitor customer interactions to identify areas for improvement.Implement quality assurance measures to maintain communication standards.Documentation and Reporting: Maintain accurate records of training sessions and assessments. Prepare regular reports on training effectiveness. Provide insights and recommendations for improvement.Qualifications and Skills: Bachelor's degree in Communication, Linguistics, Education, or related field. 4 to 7 years of experience as a Voice and Accent Trainer. Strong knowledge of phonetics, phonology, and language structures. Experience in designing and delivering product training programs. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and training software/tools. Certification in voice coaching or accent reduction is a plus.Additional Requirements:Flexibility to work in shifts and accommodate training schedules. Passion for continuous learning and self-improvement.

Implementation Consultant will be responsible for implementing Products. Our clients are restaurants, restaurant groups, hotels and service retail, so having a solid understanding and appreciation for the hospitality and service industry is key!Youre a strategic leader, resourceful, self-sufficient, self-starter, with a proven history of solving problems, getting things done. You are highly client and employee focused, to deliver the best in industry experience!In addition to sound technical knowledge, the Consultant should possess exceptional analytical, communication, and customer service skills. To be successful in this role, analysts are naturally curious, problem solvers and client driven.Key Responsibilities:Take overall end-to-end responsibility & project manage the client Deployment and implementationsBe the single point of contact for the project team during the Deployment/ implementation process.Ensure the implementation process is followed (Pre-assessment through to Post-implementation stage).Ensures all project members are aware of their roles & responsibilities and leads weekly project calls, including agenda and call notes, with clear actions and responsibilities.Ensure the project remains on track, all tasks completed within deadline. Update Project Plan and Opportunity plan accordingly.Accurate and Timely updates of Salesforce and Weekly Status Report.Proactively manage project risk assessment and management including clear and timely escalations as required for support and resolution.Provide input for communication strategy to Sales/CSM for review with customers.Coordinate technical set ups with technical teams and telephony departments.Conduct post implementation meetings and handover to CSM.Share ideas to Improve Implementation procedures/timelinesTrack progress against plan, identify changes to scope or resources and communicate these changes to stakeholdersKey Qualifications:Strong project management and analytical skills.Ability to lead client meetings & produce presentations.Confident & persuasive.Commercial awareness, strong relationship building skills.Ability to work independently whilst contributing to the overall team objectives.Capacity to work virtually and strong organizational skills.Ability to drive change in the face of possible resistance.Excellent communicator at all levels both written and oral.Effective time management, multi-tasking prioritization skills.Previous experience with many of our system tools a plus: Jira, Tableau, Zen Desk, Confluence, Hive, Google Drive, Google Slides, Gong, Zoom, Customer.io, Canny, Omnivore.io, Trello, Airtable, Gainsight, Whimsical, Miro, and Salesforce.EducationBachelor's degree in business or related fieldLocation:Hyderabad - Hybrid - US Night Shift (PST)