237 Iex Jobs

Real-Time Analyst (RTA) Workforce Management | Lumina Datamatics Experience Required: 2+ years in RTA Work Location: Andheri East, Mumbai(Work from Office) Job Type: Full-time | US Shift-based (24x7 Rotational) About the Company Lumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders in the Publishing and Retail industries. We partner with 8 of the 10 largest publishers and 3 of the 5 largest retailers/marketplaces worldwide. Our strategic solutions enable clients to: Improve business competitiveness Achieve operational efficiencies Gain valuable reader and buyer insights Reduce time-to-market for new products and...

Scheduler Workforce Management | Lumina Datamatics Experience Required: 2+ years in Scheduler Work Location: Andheri East, Mumbai(Work from Office Job Type: Full-time | US Shift-based (24x7 Rotational) About the Company Lumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders in the Publishing and Retail industries. We partner with 8 of the 10 largest publishers and 3 of the 5 largest retailers/marketplaces worldwide. Our strategic solutions enable clients to: Improve business competitiveness Achieve operational efficiencies Gain valuable reader and buyer insights Reduce time-to-market for new products and services...

Real-Time Analyst (RTA) Workforce Management | Lumina Datamatics Experience Required: 2+ years in RTA Work Location: Andheri East, Mumbai(Work from Office) Job Type: Full-time | US Shift-based (24x7 Rotational) About the Company Lumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders in the Publishing and Retail industries. We partner with 8 of the 10 largest publishers and 3 of the 5 largest retailers/marketplaces worldwide. Our strategic solutions enable clients to: Improve business competitiveness Achieve operational efficiencies Gain valuable reader and buyer insights Reduce time-to-market for new products and...

Real-Time Analyst (RTA) Workforce Management | Lumina Datamatics Experience Required: 2+ years in RTA Work Location: Andheri East, Mumbai(Work from Office) Job Type: Full-time | US Shift-based (24x7 Rotational) About the Company Lumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders in the Publishing and Retail industries. We partner with 8 of the 10 largest publishers and 3 of the 5 largest retailers/marketplaces worldwide. Our strategic solutions enable clients to: Improve business competitiveness Achieve operational efficiencies Gain valuable reader and buyer insights Reduce time-to-market for new products and...

Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTS Client Interaction Required Candidate profile Min. 2 years exp. as a WFM Analyst/RTA/MIS in a BPO Basics of WFM like SL,AL, abandoned etc. along with what if scenarios Definition of the KPI’s, matrix calculations Open to work in rotational Shifts

Role & res ROLE : WFM Manager DESIGNATION : WFM Manager LOCATION : Hyderabad YEARS OF EXPERIENCE : 8+ years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibility: a. Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. b. Support/drive transitioning of new clients. c. Manage all contractual KPI/SLA targets for the...

Job Title- RTA Location- Noida, Gurgaon, Mumbai Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability.Track and report on adherence, occupancy, and other performance indicators through...

Optimizing Workforce Efficiency with Smart Capacity Planning & IEX As a WFM Capacity Planner, I believe success starts with accurate forecasting, strategic staffing models, and the right tools like IEX — to bring it all together. From long-term headcount planning to intraday interval forecasting, I focus on aligning workforce supply with operational demand to drive both performance and service excellence. My key focus areas: Forecasting call volumes & workload Capacity planning across multiple lines of business Staffing optimization & shrinkage management Schedule modeling & real-time adjustments SLA & KPI alignment Proficient in WFM tools: IEX, NICE, Verint, Excel, SQL With IEX, I can build...

Experienced WFM professional with over 2-8 years of hands-on expertise in workforce scheduling, capacity planning, and real-time management within BPO/Call Center environments. Proficient in Verint IEX TotalView, creating and managing intraday schedules, shift patterns, and agent adherence tracking. Strong understanding of call volume forecasting, shrinkage planning, and service level optimization. Proven track record in collaborating with Operations, Quality, and HR teams to drive workforce efficiency and ensure SLA compliance. Adept at analyzing performance data to make data-driven scheduling decisions, minimizing idle time, and enhancing occupancy/utilization. Skilled in using WFM tools (...

Were Hiring: Scheduler / Workforce Management Analyst (2-5 Yrs) | IEX WFM Experience Required! Are you passionate about workforce optimization and scheduling? Skilled in IEX Workforce Management tools and love making data-driven decisions? Were looking for YOU to join our growing team! Position: Scheduler / Workforce Management Analyst Job Location: Hyderabad Experience: 2-5 Years Tool Expertise: IEX WFM (NICE IEX), Excel, Real-time monitoring tools What You’ll Be Doing: Develop and manage daily, weekly, and monthly agent schedules for contact center operations. Utilize IEX WFM for forecasting, scheduling, and real-time adherence monitoring. Analyze historical data to forecast staffing needs...

Need Min 3-5 Yrs exp in report automation using (VBA), SQL, MS Access BPO Contact Center. Periodic review of the database structures. Excellent comms required Call 8447780697 send CV monu@creativeindians.com

Need Min 3-5 Yrs exp in report automation using (VBA), SQL, MS Access BPO Contact Center. Periodic review of the database structures. Excellent comms required Call 8447780697 send CV monu@creativeindians.com

Job Description: Workforce Real-Time Analyst Job Title: Workforce Real-Time Analyst Department: Workforce Management (WFM) Reports To: Workforce Real-Time Manager / WFM Manager Location: Bangalore Job Type : Full Time Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistent...

We are looking for a Workforce Management Associate with strong experience in workforce applications (NICE IEX, Verint, AWS, Alvaria, etc.). If interested, please send your resume to: mohanrajk@desicrew.in Required Candidate profile Advanced in WFM tools: NICE IEX, Verint, AWS, Alvaria Good communication skills (oral & written) Strong analytical skills & MS Excel proficiency Team player, handles real-time operations

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

Job Summary: This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence; Robotic Process Automation, Networking, and Pre; Post Payment Audits. The Walmart Contact Center specializes in pr...

Hiring for WFM RTA hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Hiring for WFM role hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Job Title: WFM RTA Location: Noida- Sector -135 (Work from Office) Department: WFM Work Environment - 24*7 Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on ad...

Job Title: Business Intelligence Analyst Location: Jaipur - Sitapura/ Mohali /Thane (Work from Office) Department: WFM Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing insights based on workforce data. The WFM MIS Executive works closely with the Workforce Management team and other departments to ensure accurate and actionable information is available for planning and operational purposes. Key Responsibilities: 1. MIS Management: Maintain and manage the Workforce Manageme...

Job Title: RTA (Real Time Analyst) Work Location: Bengaluru - Hebbal & Pune- Baner Previous experience: 2+ years Work Timings: Rotational Shifts (Can change based on business need, must work from the office with global working windows.) If your profile matches the below job description and youre ready to explore exciting opportunities in the RTA Please fill out the form here: https://forms.microsoft.com/r/u6C2Cf7QDb Job Overview: Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and are subject matter experts on ...

WFM Manager- Hyderabad- Immediate Joiner Please share cvs to sd00838847@techmahindra.com

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities The Real Time Analyst is responsible for ...

WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize workflow while minimizing causes of client and customer dissatisfaction. In This Role You Will Ensure WFM system is configured optimally for program being scheduled (internal IEX) Maintain close alignment with Resource Planner and Resource Planning file ensuring metrics used for scheduling are consistent with RP Keep Scheduling software (internall...