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Max: 25 years

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Deputy Delivery Hub Manager

Zepto

1.0 - 6.0 years

Mumbai, Navi mumbai, Mumbai (all areas)

Work from Office

Your Role In your role as dark store manager, you will lead the end to end operations of the micromarket, Lead all aspects of dark store operations including but not limited to inbound, inventory, outbound, manpower planning, rostering, training and employee engagement. TRDLead all aspects of riders operations pertaining to your micromarket, including but not limited to rider planning, onboarding, QMS, productivity, training and engagement. Lead and execute the dark store capacity planning with respect to infrastructure and manpower. You will contribute towards development and implementation of SOPs. - Build a culture of continuous improvement through lean practices, Gemba Kaizen and other p...

Posted 6 days ago

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Senior Executive (Work Force Management)

EXL

2.0 - 6.0 years

3 - 6 Lacs

Pune

Work from Office

HIRING FOR WORKFORCE MANAGEMENT / RTA Interested candidates please share your resume on sakina.khandwala@exlservice.com Role & Responsibilities: Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound ari...

Posted 2 weeks ago

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RTA - Real time Analyst

Hexaware Technologies

1.0 - 5.0 years

1 - 5 Lacs

Mumbai, Thane, Navi mumbai

Work from Office

Real Time Analyst RTA -WFM Specific Duties: 1. Ensuring real time Queues monitoring. 2. Real time Shrinkage Tracking 3. Real time Service level Monitoring & Reporting for each interval 4. Business agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Experience At least >1 Year Experience in International Call center monitoring - Inbound At least 2> Years Experience in Domestic Call center Monitoring Inbound Skills / competency requirements Basic Excel knowledge Good communication skills in English Client Interaction experience would be added advantage Sound knowledge of Inbound Line of business Problem Identifying & resolving

Posted 3 weeks ago

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Collections Manager

YES BANK

0 years

Navi mumbai, Maharashtra, India

On-site

SECTION II: ROLE SUMMARY The incumbent will be responsible for collections efficiency of various products assigned to outsourced, outbound call centers. SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Strategic/ Managerial Responsibilities Ø Ensure the capacity plan as decided by the senior management of the Bank is adhered to. Ø He will be responsible to review account allocations and collections targets by bucket. Ø To identify and implement suitable tactics/strategy as may be required from time to time. Ø Ensure Daily MIS and Reporting across all parameters required. Core Responsibilities Ø The incumbent will be responsible to drive the achievement of resolution and roll back targets ...

Posted 4 weeks ago

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