513 Rostering Jobs

About the role The Customer Support Manager will lead and deliver the provision of support services outside of core operating hours to ensure a consistent and superior 24/7 customer experience. The role holder will be the key senior point of contact managing service delivery outside of core hours and will be required to engage and directly support customers and colleagues in a professional manner. They will be responsible for managing a team of remote agents, operating across multiple channels, to deliver to pre-defined KPIs and service levels and to ensure there is a successful handover between operating shifts to ensure we always protect the customer experience. In this role your key responsibilities will be: Overall delivery leadership for all non-core hours support provision Lead the teams and out of hours activities to deliver an exceptional experience for customers and colleagues through on time delivery, achievement of SLAs and KPIs and by going the extra mile to make sure each customer has a great ‘premier’ experience from Zellis Ability to lead any major incidents occurring during the overnight shifts – including chairing of any bridge calls, securing on-call resources and following the major incident processes Diagnose and triage issues and problems for our customers across a variety of live and written contact channels. Drive and manage the delivery of a range of differentiated service levels during the out of hours shifts to ensure key KPIs and SLAs are met while working as a combined leadership team ensuring the end-to-end successful adherence to SLAs and KPIs are achieved. Work with the Head of Customer Support Operations to ensure sufficient resourcing and shift rostering, identify problems, design solutions and deliver change to continually improve the Customer Support function. Drive high levels of productivity by ensuring that the team process core hours work, cases and continuous improvement initiatives when there is insufficient out-of-hours work volumes occurring to make the team fully utilised. Drive resolution of cases in queues and ensure that there is a seamless and successful transition of cases that extend into the next planned shift including appropriate customer communications so that they understand their case will continue to be supported where appropriate. Ensure robust processes for effective handovers between shifts including to and from the core hours teams. Coach individual team members, using a variety of data sources to optimise their performance. Take a proactive approach to motivate the team on a day-to-day basis, e.g. recognising positive milestones throughout the overnight shift, leading stand-ups, huddles and engaging team members to maintain morale Support team members to handle customer queries and escalations with the aim of resolving the core issue at first point of contact and provide personalised responses in a way that balances the need of the customer, our people and Zellis. Achieve established personal targets to achieve required productivity and quality standards to provide excellent customer service. Role model our values and expectations for Technical Support Specialists Complete quality assurance feedback for customer interactions and provide structured feedback to team members. Periodically engage with the transformation manager in Kochi to attract and recruit new team members that match the work demands and customer expectations for out of hours service delivery. Ensure all people-related tasks are completed in line with Zellis procedures and policies Skills & experience A track record of delivering and over-achieving against SLAs and targets A clear, evidenced drive towards building excellence within an omni-channel contact centre environment. Able to be self-sufficient and confident in knowledge when dealing with incidents and potentially complex situations. Ability to independently lead any major incidents occurring during the overnight shifts – including chairing any bridge calls, securing on-call resources and following the major incident processes Resourcefulness and resilience Decision-making capability in a high-pressure environment Technical Customer Support environment experience – comfortable dealing with IT-related issues and problems Experience using one or more real-time case management/ticket management solutions to manage service delivery. Flexibility to work in rotational shifts across a 24-hour window (6:30 am to 6.30 am next day) throughout the week, including weekends Great communication skills - you will enjoy speaking to people and have experience directly working with customers and colleagues. Excellent problem-solving and diagnostic skills: ability to visualise a problem or situation and think abstractly to solve it, often in unfamiliar territory. Previous experience of leading shifts essential Demonstrate examples of our company values Willingness to take on additional tasks as required within the needs of the business. Ability to acquire a broad knowledge of Zellis products and processes. Making People feel appreciated for the work they do. Team leadership experience in a customer-facing environment Previous experience of leading shifts essential An experienced team coach, able to motivate and drive team performance, getting the most from the team operating in a remote environment. Responds well to and able to deliver constructive feedback and is able to assess the component parts of great customer handling skills. Track record of making positive improvements within your department Ability to build relationships with internal and external stakeholders – essential to be able to collaborate with other team managers. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.

Location Baglan, GB Department Name EG SM(Tr) Llanelli Direct (894311) G1 About Network Rail At Network Rail, we’re part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network. Now is a fantastic time and join our team in Wales and Western region as we finalise the reforms to our maintenance organisation which will deliver: A safer and more reliable and punctual service for passengers and employees – quicker fault fixes by more agile multi-disciplined response teams. Individual rostering – enabling us to send the right number or people to fix a fault. Multi-skilling – investing in the knowledge and skills of our people so they are better equipped to fix the most common faults themselves. Accelerated and improved technology deployment – we have a raft of labour and life-saving technology ready to be rolled out. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more! About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone! We look for opportunities to offer great opportunities to learn and grow through personal and professional development. And, if you make the grade then you can look forward to a rewarding and fulfilling career with a company that joined the top 50 in the Glassdoor's 2021 Best Places to Work. We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone . For more information about Network Rail click here Brief Description You’ll help keep our nation moving every single day. This is a critical part of the work we do is the daily upkeep of the rail network. As an operative you’ll work outdoors in a small team, supporting essential maintenance to keep the railway running safely and smoothly for passengers and freight users. Our operative community comes from a variety of different backgrounds, and this might be the first time that you’ve even considered a career in rail. We’re focused on your transferrable skills and behaviours and if you can demonstrate that, then we will provide you with all the necessary training to have you working safely and competently out on the network. This is a 23-month fixed term contract to complete the training and give you an opportunity to secure a permanent Technician at the conclusion of this contract. Please Note: If successful, there may be a requirement to work on call in this role. About The Role (External) Operatives can specialise in a range of disciplines but for this role you’ll become a specialist in: Track - You’ll be responsible for maintaining, inspecting, and repairing the track network, (also known as the Permanent Way or P-Way) to keep the railway safe and efficient.This is a very manual role as you’ll be working with rails, sleepers and ballast that support the trains, together with their associated drainage and ancillary structures. Our operatives work outside in all conditions, at all times of the year, day, or night.You’ll be involved in demanding manual work, often with the need to transport kit, across tricky terrain. Being safety focused, respectful of rules and a team player will be critical as you’ll often be working next to moving trains travelling at high speed. You matter to your team The team depends on you. You’re the one who shows up first and leaves last, who makes sure the van and equipment are checked and ready for every shift, and who drives the team from site to site. Every day you’ll support your team in maintaining equipment and will provide lookout duties to keep the whole team safe. Your Skills Matter Our operatives play a key role in our maintenance teams. You don’t necessarily need rail experience, but you do need to show how your transferrable skills meet the following: Teamworking Our maintenance teams depend on each other and you’ll be able to work closely with the team to deliver safe and efficient work delivery. Communication You’ll have good communication skills so you can work safely and effectively. Proactive planning Being punctual, having the van and equipment ready and anticipating the needs of the team are essential to keeping our passengers and freight moving. Working under pressure Working outdoors in all conditions, and with trains passing close by means you’ll need to remain calm under pressure. Following rules and instructions It is important that you understand and respect the rules, but also feel confident to challenge if you see a situation is unsafe. Willingness to learn You’ll consistently develop your skills and competencies relevant to your discipline, keeping up to date with new standards, procedures, and instructions. It matters that this is the right role for you Here’s some additional information which might help you: Shifts - Operative roles involve a changing shift pattern including days, nights, and weekends. Outdoor working - Our operatives work outside in all weathers and so you’ll be comfortable working in different conditions. Safe working - offers of employment are subject to drug and alcohol testing and passing of the relevant medical assessment and BPSS pre-employment checks. This will include a hearing and eyesight examination. Driving - As an operative you’ll also need a driving licence (category B) so you can drive Network Rail vehicles. Commute times – You’ll also need to be within a 60-minute commute of the location that you’re applying for. You matter to us Your commitment to self-development and continuous learning is hugely important in this role and we'll provide you with all the training to develop both technical skills and non-technical skills. If you’re joining us from another industry, the structured training will give you the skills and confidence to move into a rewarding career in rail. Today’s operatives are tomorrow’s technicians and team leaders, and we offer a clear career path for you. As a Network Rail employee, you will enjoy a wide range of benefits! Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members. A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train. Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site. Effectively manage work-life balance with a 35hrs per week contract, with hybrid working, flexible working, and family friendly support. 5 days paid volunteering leave. 2 weeks paid reserve leave for the Armed Forces community. In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours. How To Apply (External) Salary: £31,444 per annum. Some on call may be required at times. Network Rail Benefits – To find out about what benefits we offer, click here Closing date: 13 August 2025. This is a 23-month fixed term contract to complete the training and give you an opportunity to secure a permanent Technician role at the conclusion of this contract. Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications.Late applications will not be accepted. The assessment process will consist of a competency and technical interview. Click ‘ apply now’ to apply. Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5-year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information. Diversity and inclusion are more than just buzz words for us. We’re constantly striving to make sure we provide a welcoming and safe environment for everyone.We recognise that certain groups are under-represented within our team and we’re working closely with our regional diversity and inclusion networks to make sure we support these groups as best as we can. Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail.You should demonstrate your personal dedication to safety on your application.

About Us Gabru Di Chaap is a fast-growing North Indian QSR brand redefining street-style chaap and vegetarian delights with bold flavors and bold personality. We're on a mission to deliver unforgettable taste and service—and we’re looking for a rockstar Store Manager to lead the charge on the ground. What You’ll Do Lead Daily Operations: Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times. Customer Experience Champion: Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service. Team Leadership: Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours. Sales & Target Management: Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control. SOP & Quality Control: Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms. Customer Handling: Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty. Reporting: Maintain store-level reports – daily sales, expenses, wastage, inventory, and crew performance. What We’re Looking For Experience: 5+ years as Store Manager/Shift Manager in a QSR like Burger King, Wow! Momo, Dominos, McDonald's, Haldiram’s or similar. Soft Skills: Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly. Customer-Obsessed: Believes in creating memorable guest experiences. Knows how to create “wow moments” in a fast-paced environment. People Leader: Proven ability to manage and energize a small team. Understands rostering, training and crew discipline. Operationally Sharp: Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency. Why Join Gabru Di Chaap? A young, energetic brand with massive growth plans Flat culture with direct access to founders Competitive salary with performance-based incentives Opportunity to grow into Area Manager or Training Lead roles Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹28,000.00 per month Application Question(s): Do you have experience in working with QSR brand? How many years of experience you have working with QSR Brand Work Location: In person

What You’ll Do Lead Daily Operations: Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times. Customer Experience Champion: Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service. Team Leadership: Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours. Sales & Target Management: Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control. SOP & Quality Control: Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms. Customer Handling: Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty. Reporting: Maintain store-level reports – daily sales, expenses, wastage, inventory, and crew performance. What We’re Looking For Experience: 5+ years as Store Manager/Shift Manager in a QSR brand. Soft Skills: Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly. Customer-Obsessed: Believes in creating memorable guest experiences. Knows how to create “wow moments” in a fast-paced environment. People Leader: Proven ability to manage and energize a small team. Understands rostering, training and crew discipline. Operationally Sharp: Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency. Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹28,000.00 per month Application Question(s): Do you have experience working with QSR Brand? How many years of experience you have with QSR brand? Work Location: In person Application Deadline: 06/07/2025

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 Years Experience As Team Lead (On Papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802 This job is provided by Shine.com

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 Years Experience As Team Lead (On Papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802 This job is provided by Shine.com

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 Years Experience As Team Lead (On Papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802 This job is provided by Shine.com

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 Years Experience As Team Lead (On Papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802 This job is provided by Shine.com

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 Years Experience As Team Lead (On Papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802 This job is provided by Shine.com

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 Years Experience As Team Lead (On Papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802 This job is provided by Shine.com

Operational Strategy & Execution - Design and implement scalable operational strategies aligned with business goals and customer experience standards across all café locations. - Drive key performance metrics including productivity, efficiency, cost control, and service quality, using data-driven insights for continuous improvement. - Develop, standardize, and enforce SOPs to ensure consistency in food preparation, service, hygiene, and store operations. - Ensure compliance and accountability through regular training, audits, and performance reviews at store and regional levels. - Collaborate with cross-functional teams (HR, Supply Chain, Projects, Marketing) to align operations with new launches, campaigns, and process improvements. - Leverage technology platforms (POS, inventory, workforce tools) to optimize operational visibility and efficiency. P&L and Financial Oversight - Own and manage the P&L for all assigned café locations, ensuring profitability and sustainable revenue growth. - Optimize operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards. - Conduct regular financial performance reviews to identify cost-saving opportunities and improve unit-level economics. - Coordinate with Finance to ensure timely reporting, forecasting, and adherence to fiscal targets. People Management & Team Development - Lead, coach, and develop multi-level teams including Regional Managers, Store Managers, and front-line staff. - Build a performance-driven culture focused on accountability, service excellence, and team engagement. - Implement structured training programs to ensure role readiness, upskilling, and career development. - Manage workforce planning, including hiring, rostering, productivity tracking, and attrition control.Role & responsibilities People Management & Team Development - Lead, coach, and develop multi-level teams including Regional Managers, Store Managers, and front-line staff. - Build a performance-driven culture focused on accountability, service excellence, and team engagement. - Implement structured training programs to ensure role readiness, upskilling, and career development. - Manage workforce planning, including hiring, rostering, productivity tracking, and attrition control. Café Launches & Expansion - Oversee end-to-end execution of new café openings, including site assessment, staffing, vendor coordination, and launch readiness. - Collaborate with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization. - Maintain brand and operational consistency across legacy and newly launched stores. Customer Experience & Quality Assurance - Ensure best-in-class customer experience through consistent service, ambiance, and product quality. - Monitor customer feedback, NPS, and mystery audits to identify and resolve service gaps. - Implement and enforce health, safety, and hygiene standards in compliance with legal and brand requirements. - Create a culture of customer-first thinking across all levels of staff. Supply Chain & Vendor Management - Coordinate with the supply chain team for inventory planning, procurement, and timely replenishments. - Manage vendor relationships to ensure product quality, cost efficiency, and on-time deliveries. - Track and optimize inventory levels, reducing waste and improving margin performance. - Resolve supply-related issues with minimal impact to store operations. Qualifications & Skills - Bachelors or Masters degree in Hospitality Management, Business Administration, or a related field. - 1015 years of progressive experience in Café/QSR/F&B retail operations, with multi-unit leadership. - Strong knowledge of P&L management, SOP design, inventory, and vendor control. - Experience in scaling operations, preferably in a high-growth or startup environment. - Excellent leadership, problem-solving, and interpersonal skills. - Proficient with POS systems, Excel, and operational analytics tools. Salary :- 35 to 50 LPA Job Location :- Mumbai -Worli Contact Details :- HR-Chitra Aher Chitra@oasishrconsultant.com

Location Baglan, GB Department Name EG SM(S), Port Talbot, Direct (894612) G5 About Network Rail At Network Rail, we’re part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network. Now is a fantastic time and join our team in Wales and Western region as we finalise the reforms to our maintenance organisation which will deliver: A safer and more reliable and punctual service for passengers and employees – quicker fault fixes by more agile multi-disciplined response teams. Individual rostering – enabling us to send the right number or people to fix a fault. Multi-skilling – investing in the knowledge and skills of our people so they are better equipped to fix the most common faults themselves. Accelerated and improved technology deployment – we have a raft of labour and life-saving technology ready to be rolled out. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more! About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone! We look for opportunities to offer great opportunities to learn and grow through personal and professional development. And, if you make the grade then you can look forward to a rewarding and fulfilling career with a company that joined the top 50 in the Glassdoor's 2021 Best Places to Work. We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone . For more information about Network Rail click here Brief Description You’ll help keep our nation moving every single day. This is a critical part of the work we do is the daily upkeep of the rail network. As a technician you’ll work outdoors in a team, supporting essential maintenance to keep the railway running safely and smoothly for passengers and freight users. Our technician community comes from a variety of different backgrounds, and this might be the first time that you’ve even considered a career in rail. We’re focused on your transferrable skills and behaviours and if you can demonstrate that, then we will provide you with all the necessary training to have you working safely and competently out on the network. About The Role (External) Our technicians work outside in all conditions, at all times of the year, day or night. You could be involved in demanding manual work, often with the need to transport kit, across tricky terrain. Being safety focused, respectful of rules and a team player will be critical as you’ll often be working next to moving trains travelling at highspeed. You matter to your team You will be a natural team player; you’ll also be able to lead the team when asked by the team leader. You’ll use your skills to deliver work safely and will check the team has the right competencies to meet our strict safety standards. You’ll also be a role model for safe working behaviours and be confident to challenge any potential risks to safety, so that everyone gets home safe every day. Today’s technicians can go onto become tomorrow’s team leaders. Your Skills Matter Our technicians play a vital role in our maintenance teams. You don’t necessarily need rail experience, but you do need to show how your transferrable skills meet the following: Leadership – You’re able to lead, motivate and direct a team for safe and efficient work delivery. Effective communicator – You’ll need strong communication skills and be able to deliver clear instructions to the team and other colleagues. Technical skills –You’ll have knowledge and experience of inspection, faulting, maintenance and renewal techniques in the discipline that you are applying for. Safety – You consistently role model safe behaviours, can arrange and implement safe systems of work, and are confident to challenge if you think a situation is unsafe. Problem solver – You’ll be persistent in finding safe and effective solutions. You’ll consistently develop your skills and competencies relevant to your discipline, keeping up to date with new standards, procedures and instructions. To issues you find out in your working environment. Willingness to learn – You’ll consistently develop your skills and competencies relevant to your discipline, keeping up to date with new standards, procedures and instructions. Relevant qualification – You’ll ideally hold an NVQ Level 1 or 2 linked to the discipline you are applying for. Or you have achieved an equivalent level of relevant experience. It matters that this is the right role for you Here’s some additional information which might help you. Shifts – Technician roles involve a changing shift pattern including days, nights and weekends. Outdoor working - Our technicians work outside in all weathers and so you’ll be comfortable working in different conditions. Safe working - Offers of employment are subject to drug and alcohol testing and passing of the relevant medical assessment and BPSS pre-employment checks. This will include a hearing and eyesight examination. Driving - As a technician you’ll also need a driving licence (category B) so you can drive Network Rail vehicles. Commute times - You’ll also need to be within a 60-minute commute of the location that you’re applying for. You matter to us Your commitment to self-development and continuous learning is hugely important in this role and we'll provide you with all the training to develop both technical skills and non-technical skills. If you’re joining us from another industry, the structured training will give you the skills and confidence to move into a rewarding career in rail. Today’s technicians are tomorrow’s technicians and team leaders, and we offer a clear career path for you. As a Network Rail employee, you will enjoy a wide range of benefits! Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members. A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train. Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site. Effectively manage work-life balance with a 35hrs per week contract, with hybrid working, flexible working, and family friendly support. 5 days paid volunteering leave. 2 weeks paid reserve leave for the Armed Forces community. In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values How To Apply (External) Salary: £43,997 per annum Some on call may be required. Network Rail Benefits – To find out about what benefits we offer, click here Closing date : 13th August 2025 Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. The assessment process will consist of a competency and technical interview. Click ‘ apply now’ to apply. Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5-year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information. Diversity and inclusion are more than just buzz words for us. We’re constantly striving to make sure we provide a welcoming and safe environment for everyone. We recognise that certain groups are under-represented within our team and we’re working closely with our regional diversity and inclusion networks to make sure we support these groups as best as we can. Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

Location Baglan, GB Department Name EG SM(Tr) Llanelli Direct (894311) G1 About Network Rail At Network Rail, we’re part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain and operate our network. Now is a fantastic time and join our team in Wales and Western region as we finalise the reforms to our maintenance organisation which will deliver: A safer and more reliable and punctual service for passengers and employees – quicker fault fixes by more agile multi-disciplined response teams. Individual rostering – enabling us to send the right number or people to fix a fault. Multi-skilling – investing in the knowledge and skills of our people so they are better equipped to fix the most common faults themselves. Accelerated and improved technology deployment – we have a raft of labour and life-saving technology ready to be rolled out. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more! About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone! We look for opportunities to offer great opportunities to learn and grow through personal and professional development. And, if you make the grade then you can look forward to a rewarding and fulfilling career with a company that joined the top 50 in the Glassdoor's 2021 Best Places to Work. We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone . For more information about Network Rail click here Brief Description You’ll help keep our nation moving every single day. This is a critical part of the work we do is the daily upkeep of the rail network. As a technician you’ll work outdoors in a team, supporting essential maintenance to keep the railway running safely and smoothly for passengers and freight users. Our technician community comes from a variety of different backgrounds, and this might be the first time that you’ve even considered a career in rail. We’re focused on your transferrable skills and behaviours and if you can demonstrate that, then we will provide you with all the necessary training to have you working safely and competently out on the network. About The Role (External) Our technicians work outside in all conditions, at all times of the year, day or night. You could be involved in demanding manual work, often with the need to transport kit, across tricky terrain. Being safety focused, respectful of rules and a team player will be critical as you’ll often be working next to moving trains travelling at highspeed. You matter to your team You will be a natural team player; you’ll also be able to lead the team when asked by the team leader. You’ll use your skills to deliver work safely and will check the team has the right competencies to meet our strict safety standards. You’ll also be a role model for safe working behaviours and be confident to challenge any potential risks to safety, so that everyone gets home safe every day. Today’s technicians can go onto become tomorrow’s team leaders. Your Skills Matter Our technicians play a vital role in our maintenance teams. You don’t necessarily need rail experience, but you do need to show how your transferrable skills meet the following: Leadership – You’re able to lead, motivate and direct a team for safe and efficient work delivery. Effective communicator – You’ll need strong communication skills and be able to deliver clear instructions to the team and other colleagues. Technical skills –You’ll have knowledge and experience of inspection, faulting, maintenance and renewal techniques in the discipline that you are applying for. Safety – You consistently role model safe behaviours, can arrange and implement safe systems of work, and are confident to challenge if you think a situation is unsafe. Problem solver – You’ll be persistent in finding safe and effective solutions. You’ll consistently develop your skills and competencies relevant to your discipline, keeping up to date with new standards, procedures and instructions. To issues you find out in your working environment. Willingness to learn – You’ll consistently develop your skills and competencies relevant to your discipline, keeping up to date with new standards, procedures and instructions. Relevant qualification – You’ll ideally hold an NVQ Level 1 or 2 linked to the discipline you are applying for. Or you have achieved an equivalent level of relevant experience. It matters that this is the right role for you Here’s some additional information which might help you. Shifts – Technician roles involve a changing shift pattern including days, nights and weekends. Outdoor working - Our technicians work outside in all weathers and so you’ll be comfortable working in different conditions. Safe working - Offers of employment are subject to drug and alcohol testing and passing of the relevant medical assessment and BPSS pre-employment checks. This will include a hearing and eyesight examination. Driving - As a technician you’ll also need a driving licence (category B) so you can drive Network Rail vehicles. Commute times - You’ll also need to be within a 60-minute commute of the location that you’re applying for. You matter to us Your commitment to self-development and continuous learning is hugely important in this role and we'll provide you with all the training to develop both technical skills and non-technical skills. If you’re joining us from another industry, the structured training will give you the skills and confidence to move into a rewarding career in rail. Today’s technicians are tomorrow’s technicians and team leaders, and we offer a clear career path for you. As a Network Rail employee, you will enjoy a wide range of benefits! Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members. A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train. Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site. Effectively manage work-life balance with a 35hrs per week contract, with hybrid working, flexible working, and family friendly support. 5 days paid volunteering leave. 2 weeks paid reserve leave for the Armed Forces community. In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours. How To Apply (External) Salary: £37,073 per annum Some on call may be required at times. Network Rail Benefits – To find out about what benefits we offer, click here Closing date : 13th August 2025 Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. The assessment process will consist of a competency and technical interview. Click ‘ apply now’ to apply. Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5-year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information. Diversity and inclusion are more than just buzz words for us. We’re constantly striving to make sure we provide a welcoming and safe environment for everyone. We recognise that certain groups are under-represented within our team and we’re working closely with our regional diversity and inclusion networks to make sure we support these groups as best as we can. Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

We are seeking an experienced and motivated HR Manager to join our dynamic team at our dermatology clinic. The ideal candidate will have extensive knowledge in managing HR processes, employee engagement, and performance improvement programs. You will play a key role in overseeing recruitment, onboarding, attendance management, and employee retention, contributing to the overall success of the clinic and its staff. Key Responsibilities: ● Recruitment & Onboarding: Manage and oversee all hiring platforms, ensuring an efficient and smooth recruitment process. Handle the full onboarding process, including credentialing and paperwork for new hires. ● Attendance & Rostering Management: Monitor and manage employee attendance, create and approve rosters, and ensure compliance with clinic policies and operational needs. ● HR Policies & Compliance: Ensure clinic HR policies are up to date and in compliance with applicable labor laws. Advise management and staff on policy-related matters, providing clarity and guidance. ● Recruitment Analytics & Reporting: Track recruitment metrics and provide regular reports to management on the effectiveness of hiring strategies and candidate pipelines. ● Compliance & Documentation: Ensure all recruitment processes comply with applicable laws, regulations, and clinic policies. Maintain up-to-date candidate records and documentation. ● Employee Engagement & Team Building: Regularly organize social and team-building activities to foster a positive work culture. Encourage and implement strategies for employee morale improvement and social interaction. ● Employee Satisfaction & Retention: Perform regular employee satisfaction surveys and analyze results. Develop strategies to enhance employee retention and reduce attrition rates, focusing on the well-being of staff. ● Staff Relations: Act as a liaison between management and staff, handling grievances, addressing concerns, and fostering a collaborative and positive work environment. ● Performance Improvement Programs: Lead the design and implementation of performance improvement initiatives, identifying areas of improvement and supporting staff development. ● Market Research & Networking: Keep abreast of industry trends, compensation benchmarks, and best practices in recruitment to ensure the clinic stays competitive in attracting top talent. ● Other HR Functions: Assist with any other HR-related activities as required to ensure smooth operations in the clinic. Qualifications & Skills: ● Experience: Minimum of 5-7 years of HR management experience, preferably in the medical, healthcare, or similar clinic setting. ● Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred). ● Knowledge: Strong knowledge of HR practices, hiring platforms, and HR policies. Familiarity with employee credentialing processes is a plus. ● Skills: Excellent people management and soft skills. Ability to engage and motivate staff. Strong communication, negotiation, and conflict resolution skills. ● Personal Attributes: Proactive, organized, and detail-oriented. Ability to handle multiple tasks in a fast-paced environment and build positive relationships with staff and management. ● Technical Skills: Proficient in HRIS systems and attendance software. Strong knowledge of Microsoft Office (Excel, Word, PowerPoint). Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Weekend availability Work Location: In person

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Technical Support Engineer 2 (EMEA) on Twilio’s Platform and Applications support team. About The Job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This role reports to a Manager, Technical Support, who will be based in our Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our EMEA customers is 1pm to 10pm Indian Standard time. This position also includes rostering. Rosters will be of a 5 day work week, and could include one weekend day. (example: Mon-Fri, Tue-Sat or Sun-Thu). Responsibilities Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Review internal knowledge to stay current on industry shifts and standards. Assist your manager in process improvements by surfacing customer pain points to assist in process improvement. This position will also require supporting our customers on holidays to ensure that our customer’s needs are met. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 2+ years of Technical Support Experience or similar relevant experience Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus. A good understanding of OOP concepts Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience. Excellent written and verbal communication skills. Desired Bonus skills: Serverless (Lambda) experience. Expertise with both native and mobile applications is a great bonus Having related experience in troubleshooting contact center products Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Understanding of WebRTC is a plus. Experience working collaboratively with team members in different geographic locations and time zones. Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to influence and build effective working relationships with all levels of the organization. Interest in utilizing customer feedback to identify and drive improvements in our products. Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

STARTEK is looking for Specialist - WFM to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 6 months experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

Role Overview We are looking for a hands-on HR Business Partner (HRBP) with a strong operations mindset and people-first approach. This role is focused on driving day-to-day people processes , ensuring smooth HR support to business teams, and actively resolving workforce-related challenges. You will be a key on-ground HR presence , ensuring policies, processes, and engagement efforts translate into a high-trust, productive work environment. Key Responsibilities Serve as the first point of contact for employees and managers for all HR-related queries (excluding onboarding and recruitment). Drive day-to-day employee life cycle processes – confirmation, internal transfers, exit management, disciplinary processes, etc. Handle employee grievances and conflict resolution in a timely and professional manner. Partner with functional managers to resolve absenteeism, discipline, attendance, and workplace conduct issues . Monitor shift planning, manpower movement, rostering, and floor-level employee support , in coordination with business teams. Execute employee engagement and connect initiatives , including skip-level meetings, feedback sessions, and welfare programs. Maintain HR data accuracy and help track metrics like attrition, headcount movement, exits, and floor trends. Support HR audits, policy implementation, and compliance adherence . Liaise with cross-functional teams (admin, compliance, facilities) for employee support and issue resolution. Provide input into continuous improvement of HR processes to ensure efficient and employee-friendly operations. Must be open to frequent travel across multiple business locations or sites . Required Skills & Experience MBA/PGDM in Human Resources or relevant field. 2–4 years of experience in a people-facing HRBP or HR generalist role with strong operational exposure . Experience working with on-ground business teams Strong knowledge of labor law basics, workplace compliance, and disciplinary handling. Excellent interpersonal and problem-solving skills. Comfortable working in fast-paced, high-volume environments. Proficiency in HR systems, spreadsheets, and basic data reporting.

Role Overview We are looking for a hands-on HR Business Partner (HRBP) with a strong operations mindset and people-first approach. This role is focused on driving day-to-day people processes , ensuring smooth HR support to business teams, and actively resolving workforce-related challenges. You will be a key on-ground HR presence , ensuring policies, processes, and engagement efforts translate into a high-trust, productive work environment. Key Responsibilities Serve as the first point of contact for employees and managers for all HR-related queries (excluding onboarding and recruitment). Drive day-to-day employee life cycle processes – confirmation, internal transfers, exit management, disciplinary processes, etc. Handle employee grievances and conflict resolution in a timely and professional manner. Partner with functional managers to resolve absenteeism, discipline, attendance, and workplace conduct issues . Monitor shift planning, manpower movement, rostering, and floor-level employee support , in coordination with business teams. Execute employee engagement and connect initiatives , including skip-level meetings, feedback sessions, and welfare programs. Maintain HR data accuracy and help track metrics like attrition, headcount movement, exits, and floor trends. Support HR audits, policy implementation, and compliance adherence . Liaise with cross-functional teams (admin, compliance, facilities) for employee support and issue resolution. Provide input into continuous improvement of HR processes to ensure efficient and employee-friendly operations. Must be open to frequent travel across multiple business locations or sites . Required Skills & Experience MBA/PGDM in Human Resources or relevant field. 2–4 years of experience in a people-facing HRBP or HR generalist role with strong operational exposure . Experience working with on-ground business teams Strong knowledge of labor law basics, workplace compliance, and disciplinary handling. Excellent interpersonal and problem-solving skills. Comfortable working in fast-paced, high-volume environments. Proficiency in HR systems, spreadsheets, and basic data reporting.

Role Overview We are looking for a hands-on HR Business Partner (HRBP) with a strong operations mindset and people-first approach. This role is focused on driving day-to-day people processes , ensuring smooth HR support to business teams, and actively resolving workforce-related challenges. You will be a key on-ground HR presence , ensuring policies, processes, and engagement efforts translate into a high-trust, productive work environment. Key Responsibilities Serve as the first point of contact for employees and managers for all HR-related queries (excluding onboarding and recruitment). Drive day-to-day employee life cycle processes – confirmation, internal transfers, exit management, disciplinary processes, etc. Handle employee grievances and conflict resolution in a timely and professional manner. Partner with functional managers to resolve absenteeism, discipline, attendance, and workplace conduct issues . Monitor shift planning, manpower movement, rostering, and floor-level employee support , in coordination with business teams. Execute employee engagement and connect initiatives , including skip-level meetings, feedback sessions, and welfare programs. Maintain HR data accuracy and help track metrics like attrition, headcount movement, exits, and floor trends. Support HR audits, policy implementation, and compliance adherence . Liaise with cross-functional teams (admin, compliance, facilities) for employee support and issue resolution. Provide input into continuous improvement of HR processes to ensure efficient and employee-friendly operations. Must be open to frequent travel across multiple business locations or sites . Required Skills & Experience MBA/PGDM in Human Resources or relevant field. 2–4 years of experience in a people-facing HRBP or HR generalist role with strong operational exposure . Experience working with on-ground business teams Strong knowledge of labor law basics, workplace compliance, and disciplinary handling. Excellent interpersonal and problem-solving skills. Comfortable working in fast-paced, high-volume environments. Proficiency in HR systems, spreadsheets, and basic data reporting.

We are actively hiring for Andheri & Bhandup location in Mumbai: JOB FUNCTIONS General Job Responsibilities: 1. Being present in the customer areas during shift hours to meet the patrons, assist and address their concerns/escalations to complete satisfaction. 2. Driving implementation of all the operations processes as per the SOPs to improve the quality of services with integrity and sincerity. 3. Highlighting critical concerns to the Unit Head immediately and following up to closure. 4. Ensuring the complete team properly groomed and briefing them in each shift by following the set briefing process religiously. Guiding and motivating team with effective action plan to achieve the set targets and maintain high standards of service. 5. Ensuring safety and security of the property by supervising Frisking done by Security, and maintenance of entries of various goods/items/vendors etc. that come in the property. 6. Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have positive work environment. F&B Responsibilities: 1. Maintaining Cost of Goods sold as per the defined budgets. 2. Checking the control points and analysing the reasons to minimize the wastages and pilferages through innovative initiatives. 3. Ensuring all the inventory processes are followed in managing the consumable and non-consumable items 4. Coordinating with the concerned stakeholders for timely delivery of the all the items to avoid any kind of Training Responsibilities: 1. Conducting trainings and certifications for all the team (Including HK, Security, Outsourced as applicable) members at the Cinema as per the Training Calendar and Process Training Plan. 2. Driving training all the Housekeeping (HK) staff on all processes for Cleanliness and Hygiene: a. Preparing monthly training (Initial Training & Follow Up) plan for all the existing and new resources in HK team. b. Ensuring delivery of trainings as per the plan from all the stakeholders including self. c. Maintaining training material, formats & training records for staff. 3. Supervising execution of Cleanliness and Hygiene processes by: a. Assessing HK Supervisor's and team's performance against the trainings provided. b. Providing inputs to UH for Monthly HK Agency feedback meetings to improve HK services. 4. Ensuring that Fire Safety and First Aid trainings are conducted for 100% staff present at the cinema every month.

Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. Review the projected scheduled performance and review over/ under. Take corrective action on the over/ under analysis and make recommendation on schedule changes, reskilling, realignment of agents across sites Review DOW and Intraday Patterns and Support VTO/OT/PTO requests AHT profiling Assumption Management and Support admin features of schedules tools to include rules. Key Skills and knowledge: Knowledge of Advanced Excel to work on data and create reports; Knowledge of VBA will be an added advantage Graduate with Contact Center experience and good communication skills. People management experience. Proficiency in multi-tasking and engaging multiple stake holders at a time in a multiskilling environment. Strong process and mathematical orientation Root Cause Analysis, proactive management & data presentation Analytical bent of mind and strong process and mathematical orientation Knowledge of Contact Centre methodologies and operational principles. Complete understanding of overall operational activities including phone, email, chat, community and social media support. Effective communication skills. Advanced knowledge of MS products, particularly Excel, PowerPoint. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Ability to simplify complex operations into repeatable processes Comfortable in a fast-paced environment Ability to make decision in time sensitive ambiguous situations Since this is a supervisory and client-facing position, the candidate must be able to communicate effectively. Avaya CMS is required, and Verint is preferred. Team Handling experience is mandatory. Must understand Billing & Invoicing. Advanced Excel knowledge to deal with data and develop reports; knowledge of VBA and PowerBI will be an advantage. Qualification : Graduation in any stream

About the Job We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations. As Senior Capacity Planner, You Will Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs. Serve as the primary WFM point of contact for client interactions, presenting plans, reports, and recommendations regularly. Collaborate with client-side and internal stakeholders to align on forecast assumptions, business changes, and service level expectations. Present capacity models and staffing strategies during client governance calls, QBRs, or ad hoc reviews. Partner with internal teams (HR, Operations, Recruitment, Finance) to ensure seamless execution of capacity plans. Build robust what-if scenarios to model the impact of changes in demand, headcount, and shrinkage. Identify operational gaps or risks and proactively escalate with clear data-backed insights. Maintain high standards of reporting accuracy and transparency in all client-facing documentation and presentations. As Senior Capacity Planner, You Need Bachelor''s degree in Mathematics, Statistics, Business, Engineering, or related fields (Masters preferred). BPO Experience of 4-5 years minimum. 2 to 3 years experience working as a front-line Capacity Planner - Voice, Email, Chat, and SMS channel. Proficiency utilizing NICE IEX Workforce software. Working Knowledge of AWS, Salesforce preferred. Experience with analytics platforms or languages (SQL, Tableau, Power BI, R, Python) is considered an asset. Excellent communication and presentation skills to effectively articulate findings and recommendations to stakeholders at various levels. Ability to work independently and manage multiple projects simultaneously. Excellent analytical, problem-solving, and communication skills. High attention to detail with the ability to manage multiple priorities in a fast-paced environment. Strong stakeholder management and the ability to translate data into actionable insights.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical and Functional Skills: Bachelors degree with2 to 3 years of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills