929 Rostering Jobs

- Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) - Client and organizational targets. - Provide timely feedback and conduct performance review. - Identify low performers and create performance improvement plans.

Sales Executive III - (Domain- Financial / BFSI (Banking, Financial Services, and Insurance) Core values in the sales arena. Higher-levels responsible for large deal business development and retention of strategic new customer acquisitions and high-value existing customers to generate sustainable revenues in line with business objectives. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary Career-developing seller. Possesses a working understanding of company products/services and utilizes sales techniques effectively. Completes moderately complex sales with minimal supervision. Requires working ...

Qualities and Skills Required 1. Must be fluent in English, Hindi, and Malayalam. 2. Must be female. 3. Must be below 27 years of age. 4. Must be a graduate (preferably in HR/Business Administration or related field). 1. HR & People Management Skills Recruitment & Onboarding: Ability to source, screen, and onboard blue-collar staff (cleaners, supervisors, etc.) quickly to meet operational demands. Employee Relations: Skilled in handling grievances, absenteeism, and motivating staff from diverse backgrounds. Compliance Knowledge: Understanding of labor laws, contracts, visas, work permits, payroll compliance, and occupational health & safety requirements 2. Administrative & Organizational Ski...

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

WALK-IN DRIVE WFM (Scheduling) POSITIONS Sagility India Healthcare Date: 18th September 2025 Time: 12:00 PM to 4:00 PM Venue: Sagility, Surya tech Park,100 Outer ring Road, Electronics City Phase 1, Electronic City,Bengaluru, Karnataka 560100 Open Positions: 01 Specialist - Scheduling Job Type: Full-Time Job Description Education: Any Bachelor's Degree Experience: 4 - 5 years of experience in scheduling using WFM tools Such as Aspect, IEX, Genesys. Roles & Responsibilities: Team Management Manage team size of 3 - 5 WFM Analyst. Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments. Manage non-productive time request process, ensure act...

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

• Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities Roles and Responsibilities • Rostering of Faculty, Resource Utilization (Classroom and Faculty), • Batch Formation, Facilitating Monthly Faculty Meet, • Course ware distribution, Student Grooming Check • Coordination with all departments • Supporting Placement related activities

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenui...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Job description:Work experience of minimum 1- 3yrs into core HR operations, recruitment, and compliance processesWork closely with Accenture compliance team, suppliers and procurement teams for audit processesEnsure all audit related documents are uploaded by supplier timely and collaborate with leadership for closureConsult procurement, legal teams for audit finding actions for suppliers under supervisor guidanceAct on contractor closure communications to suppliers effectivelyShifts - Regular An instit...

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw ma...

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw ma...

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw ma...

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw ma...

About The Role Skill required: Contractor Exchange - Workforce Management (WFM) Designation: PPSM Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Work experience of minimum 1- 3yrs into core HR operations, recruitment, and compliance processesWork closely with Accenture compliance team, suppliers and procurement teams for audit processesEnsure all audit related documents are uploaded by supplier timely and collaborate with leadership for closureConsult procurement, legal teams for audit finding actions for suppliers under supervisor guidanceAct on contractor closure communications to suppliers effectivelyShifts - RegularAn institutional process t...

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The Key Responsibilities Associated With This Role Are As Under Training Strategy: Developing and implementing a training strategy aligned with the overall organizational goals. Team Leadership: Leading and managing the training team. Providing guidance, coaching, and support to ensure the ...

About The Role Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. They will manage the contract on a daily basis including operations and finance and complex operational issues and ensure that operations are run according to...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

Job Requirements Job Requirements Role/Job Title: Workforce & MIS Manager Business: Customer Service Function/ Department: 'Workforce Management & MIS Place of work: Juinagar Roles & Responsibilities '1 Carry out WFM functions for CDC publish service levels publish projected call volumes based on customer base/time of month publish rostering requirements based on projected call volumes identify resourcing shortages 2 Carry out WFM functions for GRD and email teams publish service levels publish projected email volumes based on customer base/time of month publish rostering requirements based on projected email volumes identify resourcing shortages 3 Carry out WFM functions for Loan Centers pu...