1261 Rostering Jobs

Hiring for WFM - Work Force Management - Mumbai Location 7+ to 11 Years Exp upto = 15 LPA Candidate should have core Exp into WFM - Work Force Management & RTA & Capacity Planning Should be ok with WFO Required Candidate profile WhatsApp resume to Saurabh - 9818385050 ( DONT CALL WHATSAPP ONLY ) & Mention WFM - Mumbai

Operations Manager (US Inbound Call Centre / Travel Process) Location: Vijayawada Experience: 6-12 years Shift: Rotational US Shifts Compensation: As per industry standards Perks: Free Accommodation, Company-Provided Dinner during shift About the Role Were setting up a US Travel Call Centre and are looking for an experienced Operations Manager to lead inbound operations for flight booking and travel processes. Youll manage overall performance, ensure process excellence, and drive results across multiple teams. What Youll Do Manage end-to-end operations for the US inbound travel call centre Lead Team Leaders and agents to achieve service levels and quality targets Collaborate with Training, Q...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Job Information Date Opened 11/04/2025 Job Type Full time Industry Hospitality Work Experience 4-5 years City Gurugram State/Province A709, Emaar Digital Green, Emaar, Sector 61, Country India Zip/Postal Code 122001 Job Description Roles & Responsibilities: Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operatin...

Career Guide Finding a JobJob Description For A Store Assistant (Duties And Example) Job Description For A Store Assistant (Duties And Example) Written by Updated 2 October 2025 Retail stores sell products or services directly to consumers. A store typically includes a storefront or display area where customers can browse products and make a purchase. If working as an assistant in this environment interests you, familiarising yourself with the job description for a store assistant may benefit you in your search for retail employment. In this article, we examine what a store assistant's job description is, discuss their duties and qualifications, and provide an example job description to guid...

PAYU PAYMENTS PRIVATE LIMITED Role Title - AM CAll center Location - Mumbai Role Type: Contract Responsibilities About the Role - Team managerial Team Management - 1) Supervise and manage team of CS execs for Inbound and email process 2) Monitor daily KPIs ( AHT, abandon, CSAT, Quality and SLA) 3) Conduct training and coaching to team 4) monitoring rostering, attritions and shrinkages CS operations - 1)Ensure promt handling and resolutions of customer querie/ request and complaints 2) Handle customer escalations Process and Quality improvement - 1) identify gaps in service delivery and implement corrective actions 2) Colloborate with Quality and training teams to ensure adherence to quality ...

Role & responsibilities Services Consultant Sr Location : Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in India About the opportunity The WFM IC participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Proje...

Hiring Workforce Management Analyst @ ICICI LOMBARD GENRAL INSURANCE - Vashi Job Summary : The Workforce Management (WFM) Analyst is responsible for optimizing workforce efficiency and productivity through effective planning, scheduling, and real-time management. This role involves analyzing historical data, forecasting future workloads, and implementing strategies to ensure adequate staffing levels to meet service level objectives and operational goals. Key Responsibilities: Forecasting and Planning Scheduling Real-time Management Data Analysis and Reporting Business Group Service, Operations & Tech. Vertical Customer Relationship Team Role Objective Forecasting and Planning, Scheduling, Re...

Roles & Responsibilities Must have Product knowledge. SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations. Understand & meet Client Services deliverables. To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen. Maintain MMRS and MOM. Requirements Prerequisites: Bachelors in any degree, preferably Bachelor’s in...

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the stan...

Responsibilities: * Manage team performance & productivity * Ensure compliance with SLAs & KPIs * Lead, coach & develop team members * Drive sales growth through effective leadership * Control shrinkage & attrition rates

Job Ref 49961 Job Title Store Manager Job Type Full time Location: Centra College Square, Killarney Salary On Application Closing Date For Applications 14-11-2025 Job Description Main purpose of the role: Ensure the store operates efficiently and effectively and that all our employees provide our customers with the best customer service and fresh food offering at all times. Deliver key store targets (sales and profitability) through effective management of people and operations. The Ideal Candidate Will Have/be Minimum 2 years€,, experience in a relevant retail management position An understanding of how to achieve KPIs and targets Strong knowledge and experience of reading and actioning rep...

Profile : Workforce Manager We are looking for a Workforce Manager with minimum 2 years of experience in managing a team of 100+ employees and at least 1 year in a BPO environment. The ideal candidate must have a strong background in workforce planning, scheduling, and real-time management, ensuring optimal staffing levels to meet business objectives and consistently deliver exceptional service.Additionally, the Workforce Manager will generate regular reports to track attendance, and SLA adherence. Roles and Responsibilities: Roster Management: Develop and manage a rotational roster, assigning shifts according to the client's requirements for each Line of Business (LOB) on a monthly basis. W...

Job Overview: We are looking for a Workforce Manager with minimum 2 years of experience in managing a team of 100+ employees and at least 1 year in a BPO environment. The ideal candidate must have a strong background in workforce planning, scheduling, and real-time management, ensuring optimal staffing levels to meet business objectives and consistently deliver exceptional service. Additionally, the Workforce Manager will generate regular reports to track attendance, and SLA adherence. Role & responsibilities : Roster Management: Develop and manage a rotational roster, assigning shifts according to the client's requirements for each Line of Business (LOB) on a monthly basis. Workforce and De...

Greetings from TCS Recruitment Team ! For all those KRONOS , we are coming bigger with the plan of Walk In Drive on 08-11-2025 (Saturday) in PUNE Locations . It is a Walk in Drive planned to attract great Talents in KRONOS. We believe that your skills and expertise are a better match for the skills we are looking for. Skill: KRONOS (WALKIN) Years of experience: 5 to 14 Years Walk-In-Drive Location: Pune Date: 08-11-2025 (Walkin) Drive Time: 9AM to 1:00 PM Walk-in-Location Details: TCS Sahyadri Park is Sahyadri Park, Plot No. 2 & 3, Phase 3, Hinjewadi Rajiv Gandhi Infotech Park, Pune - 411057, Maharashtra Eligibility Criteria: Minimum 15 years of regular education (10th + 12th + 3 years gradu...

About the role: Context / Scope: Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report. Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment. A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region. The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities...

Maintaining a store: Store assistants ensure that the store is clean, organised and well-stocked. This includes tasks such as dusting shelves, restocking merchandise and arranging displays. Completing sales transactions: They process sales transactions accurately and efficiently. They know how to use point-of-sale systems and other relevant technology. Handling customer issues: Store assistants often handle customer issues professionally and courteously. They identify and resolve issues quickly, and effectively, and refer more complex matters to store managers. Assisting with visual merchandising: They may create and maintain visual displays in a store. This may involve tasks such as arrangi...

This position is part of the Client's Workforce Management Team within the Customer Experience Group where we strive "to improve the customer experience and reduce expenses, by applying WFM concepts and best practices that optimize forecasting, scheduling and resource utilization at a holistic level." This role will assist in scheduling Customer Care agents to the arrival pattern of calls. Additionally, there is real time monitoring of Service Levels, schedule efficiency and other Phone and Messaging KPIs, generating insights, reports, identify root cause for performance gaps and propose solutions for in house and partner operations. What you will do Monitor real time data and make recommend...

```html About the Company : We are an equal opportunity provider and encourage applicants from all genders and ethnicity to apply! About the Role : I am looking for an operations lead for our best price store, Ludhiana. This is an urgent position and immediate joiners will be preferred. FMCG or Retail experience is mandatory! Responsibilities : Managing key Member Segments like Resellers, HoReCa & O&I, initiatives within the area for Regular Buying Members, Irregular BM and lapsers. Conducting various activities to drive members to store e.g.:- Bus drive, Halla bol, Tele calling or various other member engagement activities. Ensuring Member base expansion, development and Retention. Monitori...

Greetings from TCS Recruitment Team ! For all those KRONOS , we are coming bigger with the plan of Walk In Drive on 08-Nov-2025 (Saturday) in PUNE Locations . It is a Walk in Drive planned to attract great Talents in KRONOS. We believe that your skills and expertise are a better match for the skills we are looking for. Skill: KRONOS (WALKIN) Years of experience: 5 to 14 Years Walk-In-Drive Location: Pune Date: 08-Nov-2025 (Walkin) Drive Time: 9AM to 1:00 PM Walk-in-Location Details: TCS Sahyadri Park is Sahyadri Park, Plot No. 2 & 3, Phase 3, Hinjewadi Rajiv Gandhi Infotech Park, Pune - 411057, Maharashtra Job Description: 1. UKG Kronos Dimensions Timekeeper and Attendance, Scheduling and Ro...

About LORHAN IT SERVICES: Lorhan IT Services was founded by acquiring Zensar Technologies’ India, Middle East, and Australia business. Lorhan has deep expertise and a large clientele (80+ active clients) with more than a decade of relationships in developing and delivering SAP, Custom Application Development, and Digital Transformation services in Life Sciences, Manufacturing, and Aviation industries. Lorhan’s digital COE solutions (UI/UX, Data Management, DevSecOps, Artificial Intelligence, and Cloud Computing) were incrementally built over a period of a decade by delivering solutions to global airlines in Flight Operations, and IT, Airport, Finance, and commercial applications. Lorhan cont...

We are looking for a highly motivated and customer-focused Restaurant Manager to lead our Wow! Momo outlet operations. The ideal candidate should have strong experience in QSR operations, people management, and delivering exceptional guest experience. Key Responsibilities ✅ Manage end-to-end restaurant operations: FOH & BOH ✅ Ensure excellent guest service & resolve customer queries/concerns ✅ Drive sales, increase footfall, and achieve monthly targets ✅ Maintain inventory, stock planning, ordering & wastage control ✅ Ensure hygiene, safety, and FSSAI standards compliance ✅ Rostering, staff handling, attendance & grievance management ✅ Training & development of team members to enhance produc...

Job Ref 49832 Job Title Fresh Food Manager Job Type Full time Location: Monread Road Salary On Application Closing Date For Applications 04-11-2025 Job Description Main purpose of the role: Ensure the store€,,s fresh food departments operate efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times. The Ideal Candidate Will Have/be 2 years€,, experience in a Fresh Food Department is desirable 1 years€,, experience in a Supervisor/Manager role is desirable Excellent communication skills Good delegation skills An understanding of how to achieve KPIs and targets Passion for fresh food. Main duties: Actively live Centra brand-v...

Role Overview: You will be responsible for ensuring smooth day-to-day operations in a hospitality setting. This includes product knowledge, attendance tracking, vendor and client management, cash handling, and reporting. You will also be required to conduct operations training for the team and ensure compliance with client service standards. Key Responsibilities: - Must have product knowledge and adhere to SOPs for operations - Conduct training sessions for team members and vendors on various operational processes - Maintain records and reports related to operations - Ensure compliance with hygiene, cleanliness, and safety standards - Possess excellent knowledge of food & beverage service - ...

As a Site Facility Manager at JLL, your role involves ensuring that the manpower at the site is equipped to handle challenges by guiding, grooming, developing, and supporting them as needed. You will be responsible for formulating suitable budgeting controls, monitoring SLAs & KPIs for JLL and outsourced agencies, and maintaining service level agreements to keep performance scores above excellence. Key Responsibilities: - Oversee all vendor quotations and invoices - Ensure proper signoffs for attendance and all required details for cost sheet submission - Timely submission of client-approved cost sheet to JLL office and follow up for the invoice - Ensure accuracy of billing information - Con...