Case Processing Executive (Spanish Specialist)

AM Infoweb

1 - 5 years

2 - 7 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

english spanish voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Case Processing Executive (Spanish Specialist)

Experience

Shift:

Type:

Travel Required)

Joining:

Key Responsibilities:

Handle inbound calls from Spanish-speaking customers and provide timely resolution.
Perform case processing, including data verification, documentation checks, and record updates.
Accurately log all customer interactions into the CRM system.
Maintain a high level of professionalism and empathy during customer conversations.
Collaborate with internal teams for quick case closures or escalations. Ensure compliance with company processes and quality standards. Meet daily/weekly productivity and quality targets.

Required Skills & Qualifications:

Minimum 1 year of experience in customer support and Spanish calling (mandatory).
Strong verbal communication skills in
Spanish and English.
Good typing speed, documentation, and case-handling skills.
Strong problem-solving ability and attention to detail.
Willingness to work night shifts as required.
Must be able to travel independently to and from the workplace. Immediate joiners only.

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