96 Rtm Jobs

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same day, unplanned, off-phone requests Pro-actively communicate and follow up with site operations to execute all planned and real-time activities Communicate effectively with the business about its needs with personnel at all levels Serve as a resource for answering questions about the daily operations of the call center Monitor and track traffic and trunks across the organization on a real-time basis, including in-sourced and outsourced Contact Centers Your Profile: Schedulers/ Resource Planning analysts : Graduate from accredited institution Must exposure in scheduling agents of significant size in earlier role Exposure to all types of channels i.e. Inbound, Outbound, Email/Chat and blended process is preferred Strong working knowledge of workforce tool, preferably Verint Strong understanding of WFM concepts, different methodologies Excellent written and oral communications skills Real-time/ Outbound analysts: Graduate from accredited institution Strong understanding of contact center and WFM Intraday management processes Strong working knowledge of workforce tools (preferably Verint & Genesys Dialer) Strong understanding of WFM concepts & metrics Exposure to all types of channels i.e. Inbound, Outbound, Email/Chat and blended process is preferred Excellent written and oral communications skills Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

You will be responsible for overseeing Composite Processing activities with a focus on various techniques such as Vacuum infusion, SMC, RTM, Braiding, Compression Moulding, Prepeg Preparation, Pultrusion, etc. Your main role will involve utilizing your 3+ years of experience to ensure efficient and effective processing of composites. Key responsibilities include: - Managing and executing Composite Processing activities - Demonstrating expertise in Vacuum infusion, SMC, RTM, Braiding, Compression Moulding, Prepeg Preparation, Pultrusion, etc. - Ensuring quality control and adherence to safety protocols in all processing activities Qualifications required: - B.Sc./B.Tech/ B.E in Polymer Science, Composite, Chemistry - Minimum of 3 years of relevant experience in Composite Processing - Proficiency in the various techniques mentioned above Please feel free to submit your resume to career@atira.in for consideration.,

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

Job Description: Objective: Ensuring smooth and timely delivery of orders to all its customers and maintaining 90% fill rates. Title: Team Leader -RTM Function: Commercial Work Location: Kalaburagi Job Responsibilities: Compiling the orders and following the PJP. Ensure healthy ROI of Distributors Conduct regular meetings with all the cross-doc agents. Analysing the stock level and reporting it to the sales department to take the orders accordingly. Integration of requisitions made by the sales department and making the route for their delivery. Making provisions for emergency deliveries. Checking the dispatched material for retail outlets and Cross Docs. Ensuring the order to reach the desired places. Solving AMCs/Spokes/Wholesalers and customer issues. Handling the Cross-Doc agents and submitting the bills for their transaction. Maintain the level of fill rate Geographical Scope: Reports To: Manager RTM Key Customers: Internal Customers: Sales/Finance/Supply Chain/Manufacturing/ Cold Drink Equipment External Customers: Distributors/Customers/Spokes/Wholesellers/AMCs Job Requirements: Qualifications: Graduate/ MBA (marketing) from a reputed institute. Experience: 4 8 years of relevant experience in Sales/Distribution department of any reputed FMCG company Functional Skills: Maintain good cordial relationships with the related parties. Should be a team player. Proficient in MS Office applications. Efficient data analysis skills. Travel: 70%

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary: The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights. Key Responsibilities: A. Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently. Track and manage agent availability, idle time, and adherence in alignment with intraday staffing plans. Respond to spikes in volume or unexpected events (e.g., call surges, outages, high absenteeism) by adjusting break schedules and recommending intraday actions. Manage agent skill assignments in systems like Avaya/CMS and adjust as needed based on traffic patterns. Conduct pre-shift test calls and validate system readiness at the start of the day. Manage pre- and post-shift overtime to control people costs without compromising service levels. Raise red flags or risk alerts to operations for potential staffing imbalances. B. Reporting & Analytics Generate and publish real-time and intraday reports covering key metrics such as volume, AHT, SL, staffing, and abandon rates. Produce End-of-Day (EOD) and daily performance summaries for operational review. Track historical performance trends and provide actionable insights for continuous improvement. Publish agent adherence and schedule compliance reports, and highlight anomalies or patterns. Maintain audit trails, issue logs, and action trackers to ensure transparency and accountability. Conduct regular skill audits to verify the accuracy of agent assignments to queues/LOBs. C. Coordination & Stakeholder Engagement Collaborate with WFM scheduling teams for intraday staffing adjustments or shift/break reschedules. Interface with operations leads, IT teams, and client representatives to coordinate responses to system issues or performance challenges. Attend regular operations, WFM, and client meetings to provide updates and align on goals. Ensure accurate absenteeism reporting by monitoring sick line and validating absence data. Provide proactive recommendations based on real-time insights, such as cross-skilling needs, overflow planning, or LOB-specific focus areas. Support outage management protocols by coordinating communication and resolution steps. D. Process Improvement & Support Help develop and refine operational playbooks, SOPs, and escalation matrices for real-time management. Support the design and implementation of new reporting templates or dashboards. Contribute to business continuity planning (BCP) by maintaining flexible real-time coverage models. Assist in training new RTAs or operational partners on real-time processes and tools. Preferred Skills & Qualifications: 1 to 2 years of experience in WFM real-time monitoring or contact center operations. Any graduation and above Strong analytical skills with proficiency in MS Excel, WFM tools (e.g., NICE IEX, Aspect, Verint), and ACD systems like Avaya/CMS. Excellent communication skills, both written and verbal. Ability to work under pressure, prioritize multiple tasks, and manage time effectively. Flexible to work across time zones, based on the programs Hours of Operation. Knowledge of SLA, AHT, adherence, occupancy, shrinkage, and other WFM KPIs.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Summary As a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles & Responsibilities- Requirement Analysis, Design, build, and configure applications to meet business process and application requirements using ALIP Product Configuration. Collaborate with cross-functional teams to develop and deploy ALIP Development solutions. Manage product development using Product Development Management methodologies. Ensure the quality and integrity of the application by conducting detailed analysis and testing. Professional & Technical Skills: - Must To Have Skills: Life Insurance or Annuity background. ALIP Product Configuration, Product Development Management, ALIP Development. Good To Have Skills: Experience with Java, SQL, and Agile methodologies, JIRA, RTM, LOMA Certification. Strong understanding of software engineering principles and best practices. Experience with software development life cycle (SDLC) processes. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information- The candidate should have a minimum of 3 years of experience in Product Configuration in any insurance policy administration system. The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering impactful data-driven solutions. This position is based at our Bengaluru/ Mumbai/ flex office. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles & Responsibilities:- Requirement Analysis, Design, build, and configure applications to meet business process and application requirements using ALIP Product Configuration.- Collaborate with cross-functional teams to develop and deploy ALIP Development solutions.- Manage product development using Product Development Management methodologies.- Ensure the quality and integrity of the application by conducting detailed analysis and testing. Professional & Technical Skills: - Must To Have Skills: Life Insurance or Annuity background. ALIP Product Configuration, Product Development Management, ALIP Development.- Good To Have Skills: Experience with Java, SQL, and Agile methodologies, JIRA, RTM, LOMA Certification.- Strong understanding of software engineering principles and best practices.- Experience with software development life cycle (SDLC) processes.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Product Configuration in any insurance policy administration system.- The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering impactful data-driven solutions.- This position is based at our Bengaluru/ Mumbai/ flex office. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education As a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles & Responsibilities:- Requirement Analysis, Design, build, and configure applications to meet business process and application requirements using ALIP Product Configuration.- Collaborate with cross-functional teams to develop and deploy ALIP Development solutions.- Manage product development using Product Development Management methodologies.- Ensure the quality and integrity of the application by conducting detailed analysis and testing. Professional & Technical Skills: - Must To Have Skills: Life Insurance or Annuity background. ALIP Product Configuration, Product Development Management, ALIP Development.- Good To Have Skills: Experience with Java, SQL, and Agile methodologies, JIRA, RTM, LOMA Certification.- Strong understanding of software engineering principles and best practices.- Experience with software development life cycle (SDLC) processes.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Product Configuration in any insurance policy administration system.- The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering impactful data-driven solutions.- This position is based at our Mumbai/ flex office. Qualification 15 years full time education

We are looking for an experienced Business Analyst with strong expertise in General Insurance (Fire, Engineering, Liability, Accident, and Marine lines of business). The ideal candidate will play a critical role in requirement gathering, process analysis, documentation, and end-to-end project implementations. This role demands close collaboration with stakeholders and technical teams to ensure accurate delivery of insurance solutions. Key Responsibilities: Conduct detailed business analysis to gather, document, and analyze requirements from stakeholders. Collaborate with clients and internal teams to understand end-to-end insurance processes, with a focus on Fire, Engineering, Liability, Accident, and Marine lines of business. Prepare essential documentation, including Functional Requirements Document (FRD) , Acceptance Criteria Document (ACD) , and Requirement Traceability Matrices (RTM) . Develop clear user flows, process flowcharts, and functional diagrams to support solution design and system understanding. Analyze and map current business processes , ensuring comprehensive coverage of all functional and regulatory requirements. Work with stakeholders to prioritize and validate requirements , ensuring alignment with scope, timelines, and business objectives. Act as a bridge between business stakeholders and technical teams to ensure smooth communication and accurate requirement translation. Provide functional expertise in underwriting, claims, and basic reinsurance processes. Support end-to-end project implementations, including requirement workshops, system configuration, functional testing, user training, UAT support, and go-live activities . Ensure quality deliverables, adherence to timelines, and alignment with insurance product workflows. Key Requirements: Proven experience in Business Analysis and Requirement Gathering . Strong domain expertise in General Insurance , with working knowledge of underwriting, claims, and reinsurance. Hands-on experience with end-to-end insurance software product implementations . Excellent documentation skills (FRD, ACD, RTM). Proficiency in process mapping tools (MS Visio, Lucidchart, or equivalent). Strong communication and interpersonal skills in English (both spoken and written). Ability to independently manage stakeholder expectations and facilitate requirement workshops. Experience across the project implementation lifecycle is a strong advantage.

As a Test Manager, you will play a key role in ensuring the quality and reliability of our software products through meticulous testing and team leadership. You will be responsible for overseeing the testing process, coordinating with development teams, and driving the overall testing strategy. Roles & Responsibilities: Define Test Strategy, Test Plan, RTM, Testing metrices, Status reporting Doing resource planning, Managing and leading a team of testers, providing guidance, mentoring, and support. Responsible for successful delivery, operating appropriate governance and controls to achieve successful delivery on time, cost, and budget with deviations managed appropriately. Apply the appropriate delivery methodology. VERSION 1 point of contact for CUSTOMER during execution. Develop and execute comprehensive test plans based on project requirements. Define testing scope, goals, and deliverables in alignment with project timelines. Perform Database, functional, regression, integration, and acceptance testing as necessary. Ensure timely and effective communication of testing progress, issues, and risks to stakeholders. Conduct thorough reviews of test cases and test results to identify defects and ensure adherence to quality standards. Implementing testing best practices Helping cross functions team for any issues simulation/resolution, configurations optimization for identified gaps. Create and maintain documentation related to testing activities, including test plans, test cases, and test reports. Support team members on Test Execution, Defect Triage and UAT Support Qualifications 15 Yrs of Test exp in manual and Automation testing Experience in Test Management and Team management Working experience on working with clients and representing QA team. Strong experience in Define Test Strategy, Test Plan, RTM, Testing metrices, Status reporting, Risk Management Working experience in Agile and deep understanding of Agile terms (Velocity, Burndown, Scrum, Sprint, Product backlog and Sprint Backlog, Retro, story points etc) Very good Testing Tools and Technologies understanding : Docker, Kubernetes, Postman, Jenkins, Java, Eclipse / IntelliJ IDEA, Linux, TestNG, Selenium, SQL, Jira, TestRail, Cypress, Playright Knowledge of continuous integration and continuous deployment (CI/CD) practices. Strong communication and collaboration with stakeholders E2E Business understanding and architecture understanding of system Ensuring compliance with industry standards, regulations, and best practices related to testing and quality assurance.

Shape your future at ifm! Since our foundation in 1969, ifm has been dedicated to developing, producing, and selling sensors, controllers, and systems for industrial automation on a global scale. Are you ready to take your career to new heights Join our team and immerse yourself in a rewarding work environment that offers competitive compensation and ample growth opportunities. We are currently seeking an experienced Sales Professional with 1-4 years of proven success in the field. The ideal candidate will have a strong willingness to travel within West Bengal, Odisha, Jharkhand, AP, North East states, and Bangladesh. Candidates should hold a degree in Mechanical, Electrical, Electronic, or Instrumentation engineering. Additionally, the ideal candidate will have prior experience with Industrial Automation, IoT, RTM, and other related technologies. Fluency in both the local language and English is essential for effective communication and relationship-building with clients and stakeholders. If you are looking to advance your professional journey and are passionate about sales in the industrial automation sector, then we invite you to apply now and take the next step towards a fulfilling career with ifm.,

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education As a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles & Responsibilities: Requirement Analysis, Design, build, and configure applications to meet business process and application requirements using ALIP Product Configuration. Collaborate with cross-functional teams to develop and deploy ALIP Development solutions. Manage product development using Product Development Management methodologies. Ensure the quality and integrity of the application by conducting detailed analysis and testing. Professional & Technical Skills: Must To Have Skills: Life Insurance or Annuity background. ALIP Product Configuration, Product Development Management, ALIP Development. Good To Have Skills: Experience with Java, SQL, and Agile methodologies, JIRA, RTM, LOMA Certification. Strong understanding of software engineering principles and best practices. Experience with software development life cycle (SDLC) processes. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 3 years of experience in Product Configuration in any insurance policy administration system. The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering impactful data-driven solutions. This position is based at our Mumbai/ flex office. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAs a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles & Responsibilities:- Requirement Analysis, Design, build, and configure applications to meet business process and application requirements using ALIP Product Configuration.- Collaborate with cross-functional teams to develop and deploy ALIP Development solutions.- Manage product development using Product Development Management methodologies.- Ensure the quality and integrity of the application by conducting detailed analysis and testing. Professional & Technical Skills: - Must To Have Skills: - Must to have Actuarial skills- Life Insurance or Annuity background. ALIP Product Configuration, Product Development Management, ALIP Development.- Good To Have Skills: Experience with Java, SQL, and Agile methodologies, JIRA, RTM, LOMA Certification.- Strong understanding of software engineering principles and best practices.- Experience with software development life cycle (SDLC) processes.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 7 years of experience in Product Configuration in any insurance policy administration system.- The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of delivering impactful data-driven solutions.- This position is based at our Mumbai office. Qualification 15 years full time education

1. Understanding various SDLC (Agile, Waterfall, V) 2. Analyze requirements, perform impact analysis, and regression analysis, and communicate with stakeholders on the need for changes in requirements. 3. Strong experience in Manual and Exploratory Testing. 4. Good experience with various testing types like Functional, Regression, UI/ Usability, Integration testing, etc., 5. Idea on Generative AI for testing 6. Good experience in various testing techniques. 7. Experience in testing and test planning of CI/CD-based solutions through tools like Azure DevOps. 8. Experience in Programming (Java/Python etc.,). 9. Experience in designing automation frameworks (POM, Cucumber BDD, etc.,.). 10. Automate scripts using a given Selenium-based framework and/ Playwright based framework with BDD implementation. 11. Working experience or knowledge of any low-code automation tools. 12. Working experience in testing Restful Webservices and APIs using frameworks or tools like POSTMAN, Rest API, etc. 13. Hands-on experience using ADO or any test management tools. 14. Good exposure to the AWS cloud platform. 15. Experienced working in GXP related implementations 16. Well versed with GxP terminology and having hands-on experience in IQ/OQ/Protocol, Test Plan documents, RTM, OQ Execution, TSR etc.

Job Description JOB SUMMARY: The Senior Associate Systems Engineer is responsible for applying principles and professional expertise to support the design, integration, and testing of system software and hardware. This role involves converting customer requirements into comprehensive solutions while considering technical, schedule, and cost constraints. Primary responsibilities include requirements management, system architecture development, troubleshooting, and overseeing system-level tests. The engineer will manage tasks of limited scope, exercise judgment in resolving routine issues, and collaborate with cross-functional teams and external stakeholders to ensure systems meet customer specifications. The position typically requires limited supervision on daily activities and general guidance for new assignments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Collaborate with and support engineering staff throughout the development cycle to decompose build-to testable requirements, design capabilities and features, and verify design elements against requirements, in accordance with customer and contract requirements. In tandem with system, software, and hardware developers, create system engineering artifacts such as Use Cases, requirements specifications, Requirements Verification Traceability Matrixes (RVTM), Interface Control Documents (ICD), architecture diagrams, design documents, system and service workflows, test cases, test plans, test procedures, and test reports. Manage customer/stakeholder requirements and engineering documents. Participate in design trade studies as directed by project and program leads. Draft requirements-based test procedures following standard practices and guidance. Assist with the creation of test cases and execution of manual and/or automated test procedures during component testing, integration testing, certification, and User Acceptance Testing (UAT). Identify, reproduce, and verify problems under guidance from supervisors. Develop stable working relationships within the immediate team and across engineering disciplines, exchange technical information with colleagues, supervisors, and project leaders. GENERAL DUTIES AND RESPONSIBILITES: Comply with Cubics Quality Management System. Comply with Cubic Occupational Health, Safety and Environment policies and procedures. Comply with Cubic Human Resources Procedures. Comply with security in accordance with established policies and procedures of relevant organizations. BACKGROUND AND EXPERIENCE: Minimum of 2 years of related experience in systems engineering or software-driven technology environments Bachelor’s degree in systems, software, electrical engineering, computer science, information systems, or a related discipline (or equivalent experience). Experience with system design and familiarity with management tools Knowledge of Software Development Life Cycles. Strong technical writing and presentation skills, with experience in cross-functional teams. Experience with systems modeling and management. Familiarity with systems architecture standards

The Compliance Test Engineer position requires a minimum of 4 years of experience in the Banking domain. The role is based in either Hyderabad or Bahrain, and the ideal candidate should be available to join immediately or within 15 days of notice. As a Compliance Test Engineer, your responsibilities will include designing and executing manual test cases for SymphonyAI NetReveal AML TM (Transaction Monitoring) and SymphonyAI NetReveal CRR (Customer Risk Rating). You should also have a good understanding of applications like Firco, FRSM, and other Compliance systems, including their interface dependencies. In this role, you will be expected to have a strong background in AML, Risk Management, and compliance management. Your tasks will involve exploratory testing, defect reporting, maintaining the Requirements Traceability Matrix (RTM), and managing the Test Environment. Experience in System Integration Testing (SIT) and User Acceptance Testing (UAT) for Compliance systems modules is essential. Additionally, you will be responsible for conducting UAT testing to validate against business requirements and reporting on user satisfaction. While not mandatory, experience in API testing would be advantageous for this role. If you possess the required skills and experience for this position and are interested in joining our team, please share your resume with us at jobs.bfs@valuelabs.com.,

Skills: VisionPlus Knowledge Mandatory Roles & Responsibilities: Working on vision plus Mainframe system (CMS, FAS, LMS, FRAUD) Triaging user tickets and incidents, providing initial support, and escalating complex issues. Required Candidate profile BE/Btech/Diploma Tecdhnical Background mandatory

As a Project Services Member Technical at G2L1 or Senior Member Technical at G2L2 level, you will have exposure to project management, stakeholder management, and scope management. Your responsibilities will include requirements gathering from clients and vendors, providing effective impact and gap analysis, creating contingency plans and alternative solutions, and having strong communication skills both written and verbal. You should have experience working in Agile and Waterfall models, a good understanding of SDLC phases and work structure, and the ability to develop complex SQL queries. Understanding bug tracking flow in STLC, performing Unit Testing, UAT, writing test cases, creating test matrix, and scheduling meetings with clients and vendors for document walkthroughs are also essential tasks. Additionally, you will be responsible for managing and communicating development status, logic hurdles, test progress, product quality, and defect entry/closure progress through participation in daily standup meetings. You should also be familiar with SFTP/MFT setup and configuration, quick issue triaging, and CR management process through gap and impact analysis. Your essential duties will involve implementing interfaces as a liaison between ADP and client/vendor systems, understanding the 5 Project Management process groups, working with SQL queries and various joins, MS Excel proficiency, writing FRD, BRD, SRS, test cases, and creating test matrix. You should handle stakeholder communication clearly, create contingency plans, and have knowledge of SFTP/MFT/FTP setups. Desired skills for this role include excellent analytical and problem-solving skills, being a team player with strong interpersonal skills, effective communication and presentation skills, ability to coordinate with team members, prioritize tasks, meet deadlines/SLAs, attention to detail, proficiency in MS Office tools, conducting Root Cause Analysis, and the ability to work independently as a Project Manager. To be eligible for this position, you should hold a Bachelor's Degree in Engineering/Technology, BCA, BCS, B.Sc. Computer Science or equivalent, with a minimum of 2 to 5 years of experience. Strong knowledge of PL/SQL, RDBMS concepts, manual testing, communication skills, analytical mindset, and agility are essential criteria for this role.,

About The Role Job Title - Growth Strategy (AlcoBev) Manager S&C GN Management Level :07 - Manager Location:Bangalore / Gurgaon / Mumbai Must have skills: Deep expertise in the Alcoholic Beverages (AlcoBev) industry , including market dynamics, regulations, and commercial processes Experience in Route-to-Market (RTM), Distribution & Trade Management, Revenue Growth Management (RGM), and Pricing Strategy within AlcoBev Strong understanding of excise laws, taxation structures, and state-wise regulatory frameworks for alcoholic beverages Experience in working with distributors, wholesalers, and on-trade/off-trade channels Ability to design and implement growth strategies for sales, channel expansion, and brand portfolio optimization Good to have skills: Exposure to digital commerce, D2C models, and omnichannel strategies in the AlcoBev industry Familiarity with Distributor Management Systems (DMS), CRM, Trade Promotion Management (TPM), and pricing tools Understanding of data analytics, demand forecasting, and AI-driven sales strategies Job Summary : As a Manager in Growth Strategy (AlcoBev), you will work with global and regional Alcoholic Beverage companies to develop market expansion strategies, optimize route-to-market models, and enhance commercial processes. You will be responsible for solving complex industry challenges, driving regulatory compliance strategies, and improving distributor management and trade effectiveness. Your role will involve working closely with senior stakeholders across sales, marketing, and supply chain functions to create data-driven, scalable growth solutions. Roles & Responsibilities: Develop growth and market entry strategies for AlcoBev brands across emerging and developed markets Optimize Route-to-Market (RTM) and distributor management models to improve reach and efficiency Navigate state-wise excise regulations, licensing processes, and trade policies to drive compliance and growth Design pricing and revenue growth strategies , factoring in excise duties, MRP regulations, and discount structures Enhance trade promotion effectiveness by integrating data-driven insights into sales and distribution strategies Leverage data analytics and AI-driven insights to improve demand forecasting, territory planning, and sales execution Collaborate with cross-functional teams to integrate e-commerce, D2C, and omnichannel capabilities into growth plans Mentor and develop a team of consultants specializing in AlcoBev industry strategies Professional & Technical Skills: Strong knowledge of state-wise excise regulations, taxation structures, and compliance requirements Experience in managing distributor relationships and trade negotiations Ability to develop pricing, promotion, and assortment strategies based on regulatory and market constraints Familiarity with DMS, CRM, TPM, and analytics tools used in AlcoBev sales & marketing Strong analytical skills to assess market trends, competitor strategies, and consumer demand patterns Ability to influence senior stakeholders , including leadership teams at leading AlcoBev companies Additional Information: Work with leading AlcoBev brands globally , solving key market entry, pricing, and regulatory challenges Exposure to cutting-edge digital transformation strategies in the AlcoBev sector Opportunity to collaborate with industry experts, data scientists, and commercial strategists Be part of an inclusive and collaborative industry-focused strategy consulting team About Our Company | Accenture Qualification Experience: Minimum 8-12 years of experience, with at least 5+ years of hands-on experience in the AlcoBev industry or in Consulting with experience in the AlcoBev industry Prior experience in sales, distribution, pricing, or regulatory functions at a leading AlcoBev company or consulting firm (worked on alcobev projects) Exposure to state-wise regulatory challenges, distributor models, and licensing processes Educational Qualification: MBA from a Tier 1 Business School

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627, yamanurappa.kuri@telepeformancedibs.com

TATA AIG General Insurance Company Limited is looking for Account Manager - Key Partnership Group to join our dynamic team and embark on a rewarding career journey Communicating with clients to understand their needs and explain product value. Building relationships with clients based on trust and respect. Collaborating with internal departments to facilitate client need fulfillment. Collecting and analyzing data to learn more about consumer behavior. Keeping accurate records pertaining to inventory and account notes. Maintaining updated knowledge of company products and services. Resolving complaints and preventing additional issues by improving processes. Identifying industry trends. Acting as a client advocate with a focus on improving the buyer experience.

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Educational qualification: Graduate in any discipline//UG can also Apply Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123