180 Rtm Jobs

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

Key Responsibilities Real-time monitoring of call volumes, queues, agent adherence, and SLAs . Execute intraday management to optimize staffing vs demand. Manage shrinkage, absenteeism, and schedule deviations in real time. Identify risks to performance metrics and take proactive corrective actions . Communicate real-time performance updates to operations & leadership teams . Coordinate with capacity planners, schedulers, and ops managers . Execute call-out plans and OT management based on workload. Publish hourly performance dashboards and reports . Support business continuity and crisis management during volume spikes. Ensure compliance with SOPs, SLAs, and client KPIs . Technical Skills (...

Key Responsibilities Aggregate, reconcile, and analyze data across multiple systems (CRM, ERP, licensing, and partner data platforms) to create a unified and reliable view of business performance. Investigate and resolve X-RTM data conflicts, ensuring consistency and policy alignment across regions and systems. Define business requirements and partner with internal data engineering and analytics teams to implement scalable data and reporting solutions. Validate segment integrity during annual planning by ensuring non-overlapping segment lists, accurate system setup (e.g., Anaplan), and alignment across CRM and financial platforms. Support data hygiene initiatives through ongoing audits, moni...

Route To Market Manager

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

We are looking for a highly skilled and experienced D365 CE Functional Consultant to join our team, with a strong background in Customer Insights Journeys (RTM). The ideal candidate will have a deep understanding of the Visionet Systems Inc. product suite and excellent communication skills. Roles and Responsibility Collaborate with cross-functional teams to design and implement D365 CE solutions that meet customer needs. Develop and maintain technical documentation for D365 CE implementations. Provide training and support to end-users on D365 CE functionality. Analyze business requirements and identify opportunities for process improvements using D365 CE. Work closely with stakeholders to un...

Role Overview: As a Testing Engineer, you will be responsible for ensuring the quality of software products in the Banking domain projects. Your role will involve creating test scenarios, test cases, test data, and Requirement Traceability Matrix (RTM). You will also be involved in test execution, reporting test results, and managing defects effectively. Good communication skills and a solid understanding of the Software Testing Lifecycle are essential for this role. Key Responsibilities: - Possess good communication skills - Hold ISTQB certification - Preferably have experience in Banking domain projects - Understand Software Testing Lifecycle and Defect Management - Create Test Scenarios, ...

Job Description: RTA Key Responsibilities: Intraday Monitoring & Management: Monitor real-time queues, agent status, and call volumes across multiple healthcare processes. Proactively identify service level risks and take corrective actions to minimize impact. Assign cases to agents efficiently and monitor real-time coverage to ensure timely completion of all assigned cases. Track case progress in real time to ensure adherence to turnaround time (TAT) and service level agreements (SLAs). Coordinate with team leads to addressing any coverage gaps or delays. Adherence & Schedule Compliance: Track agent adherence to schedules and escalate deviations to team leads or operations. Manage real-time...

Job Title: Quality Assurance Manager Team: Managed Services / Healthcare Operations Reports To: Director of Managed Services Location: Chennai, India Employment Type: Full-Time Working Hours: US hours (8 AM - 5 PM EST) / 6:30 PM IST - 3:30 AM IST Hybrid/Onsite: Onsite presence required in Chennai, with possible hybrid options Role Overview We are looking for a seasoned, hands-on Quality Assurance leader who will personally own and strengthen the quality of every patient-facing transaction from our Chennai center. This is not a review-only role. You will perform daily audits, design QA frameworks, lead PFMEA workshops, and build the roadmap to replace manual QA with automation. Core processes...

Role & responsibilities: Power Exchange bidding-related activities. T-GNA/GNA transactions and scheduling activities on WBES and SAP. Proper communication between SLDC and Client for end to end closure of corridor booking and scheduling Coordination for Payments to SLDC as per the requirement. Checking for connectivity and proper working condition of terminals. Checking Receipts of Bids on Portal as well as through emails. Downloading all the bids from online portal and uploading on exchange terminals Bilateral application preparation and standing clearance related activities. Updating application status to all including RLDC. Managing Real time revision in schedule. Monitoring and Managing ...

Job description We are seeking a highly skilled Technical Business Analyst with strong expertise in requirement gathering, documentation, process modeling, SQL, API understanding, and Agile methodology. The ideal candidate will collaborate closely with stakeholders, development teams, and QA to ensure smooth delivery of technical solutions. Role & responsibilities 1. Requirement Gathering & Documentation Conduct requirement discussions with stakeholders and translate them into clear documentation. Prepare: Use Cases User Stories Functional Specifications (FS) Business Requirement Documents (BRD) System Requirement Specifications (SRS) Create process models using BPMN, UML, Flowcharts, Use Ca...

At Applexus were passionate about providing unparalleled support and innovative solutions to our clients. As an Associate Director SAP BW HANA, youll play a pivotal role in supporting our client base with their on-premises and cloud-based SAP solutions. In this dynamic and client-facing role, you’ll be the go-to expert for all things related to Solution Associate Director SAP BW HANA. As a trusted adviser, you’ll need to collaborate closely with our clients to understand their unique business needs and challenges. Role & responsibilities Work with teams to design, configure, develop, enhance, test, deploy and support BI/BW solutions Train users on BI/BW reporting and analytics Lead workshops...

You have the opportunity to join a dynamic team as a Polymer Scientist with a focus on Composite Product Development. Your main responsibilities will include: - Conducting research and development activities related to composite materials - Participating in processing activities such as Vacuum infusion, SMC, RTM, Braiding, Compression Moulding, Prepeg Preparation, Pultrusion, etc. - Collaborating with cross-functional teams to ensure successful project outcomes To excel in this role, you should possess the following qualifications: - Ph. D. or M.Sc./M.Tech. in Polymer Science, Composite, Chemistry - Minimum of 7 years of experience in the field - Strong competencies in Composite Product Deve...

You have the opportunity to join a dynamic team in a company looking for individuals with a Ph.D. or M.Sc./M.Tech. in Polymer Science, Composite, or Chemistry. With over 7 years of experience, you will be responsible for various tasks related to Composite Product Development and Processing activities. Your expertise in Vacuum infusion, SMC, RTM, Braiding, Compression Moulding, Prepeg Preparation, Pultrusion, and other related skills will be essential for this role. Qualifications: - Ph. D. or M.Sc./M.Tech. in Polymer Science, Composite, Chemistry Key Responsibilities: - Experience in Composite Product Development and Processing activities - Exposure to Vacuum infusion, SMC, RTM, Braiding, Co...

MNC in Gurgaon Hiring for WFM RTA & WFM Schedulers CTC UPTO 8.5LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills TWO Way cabs Shifts 24*7 Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time comm...

3+years exp location pune/chennai JD QA Underwriting mortgage underwriting, pre-underwriting, credit analysis FNMA,FHLMC,GNMA Guidelines. works as a Mortgage Underwriter / Pre-Underwriter / Credit Analyst responsible for reviewing loan files and determining whether a borrower qualifies for a home loan based on the 4Cs of underwriting Character Borrowers credit behavior 2. Capacity Borrowers income & ability to repay 3. Capital Assets, savings, reserves 4. Collateral Property value & appraisal They analyze all documents and decide Approve / Deny / Add Conditions. QA Underwriting Job Description Domain : Insurance Underwriting QA Underwriting (Insurance Domain ) Job Description Job Title: QA A...

EY- Assurance Senior Associate– Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines. Your key responsibilities Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams Work with GDS Service...

Role & responsibilities Monitor performance, provide insights and recommendations relating to program KPIs and program metrics. Manage and support day-to-day operations, process, and reporting Communicate and partner with WFM for real time tagging and corrections. Create and distribute documents and/or data to the healthcare team. Audit and validate sales result and performance scores Drive in achieving 100% of assigned goals for team to Improve the key success metrics associated with quality and client requirements. Develop, coach, support operation leaders with administrative tasks inclusive of attendance, routing and escalation management. Ensure program has the tools, systems, and suppor...

Trained Business Analyst (Freshers) In-Office Hyderabad, Telangana, India Trained Business Analyst (Freshers) Hyderabad Company Overview: DDi, a MakroGroup of Company, is an innovative technology partner for BioPharma and Medical Device companies. With a unique blend of functional domain expertise, DDi serves the technology needs of the Clinical, Regulatory, and Enterprise domains. We provide innovative technology products and automation solutions for companies of various sizes. Role and Responsibilities: The Business Analyst will support senior BAs in eliciting and documenting requirements such as PRD, URS, FRS, RTM, and Impact Analysis. They will also assist the development team in clarify...

About the Role: The Senior Manager WFM will be responsible for overseeing end-to-end workforce planning and management for the business. This includes forecasting, capacity planning, real-time management, scheduling, and reporting to ensure optimal utilization of manpower and achievement of service delivery targets across all processes. The ideal candidate will bring strategic and analytical thinking to optimize staffing levels and operational efficiency in a dynamic BPO environment. Key Responsibilities: 1. Forecasting & Capacity Planning Develop short-term, medium-term, and long-term volume forecasts in collaboration with business and clients. Build capacity plans based on forecasted volum...

As the SAP Test Director, you will be responsible for planning, directing, and coordinating all testing activities for SAP programs. This includes managing testing strategy, resources, schedules, risks, reporting, and ensuring quality across all phases of the SAP lifecycle. Key Responsibilities: - Define overall SAP test strategy and roadmap for the program, including experience in building test strategy for SAP ECC, S/4 HANA implementations & rollouts, and large transformation programs. - Hands-on experience in SAP Test delivery management aligned to SAP ASAP methodology, RTM aligned to BPML, and ensuring E2E test coverage for process & data variants. - Excellent leadership, communication, ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Summary As a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles &...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ALIP Product Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education As a Product Configurator, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with ALIP Product Configuration, Product Development Management, and ALIP Development to deliver impactful data-driven solutions. Roles & Responsibilities:...

Key Skills Required Strong knowledge of WFM tools (e.g., NICE, IEX, Genesys, Avaya, Verint, Aspect). Expertise in real-time monitoring, SLA management, and schedule adherence . Analytical mindset with proficiency in Excel (V-lookups, Pivot Tables, MIS reporting). Ability to manage pressure and take fast decisions in real-time. Strong communication and coordination skills. With Regards, Kriti Madan Recruitment Lead People Staffing Solutions kriti.madan@peoplestaffing.in 9354235524

Must have Min 3yrs exp in WFM Real time Management/ Real Time Monitoring Intraday real time monitoring of service levels for all queues 24/7/365 Fluent in English US Shifts Call 8447780697 send CV monu@creativeindians.com