39 Workforce Jobs

Live What You Will Do The External Workforce Sr. Manager is responsible for supporting the management and coordination of the organization's external workforce in partnership with our Master Service Providers (MSP), including contingent workers, independent contractors, vendors, and service providers. This role will lead the planning, governance, and operational management of our external workforce to ensure the efficient use of labor categories and other external resources across the organization while maintaining compliance, optimizing cost, and enhancing workforce agility. This role works cross-functionally with HR, Procurement, Legal, IT, and department heads to ensure cost-effective and compliant use of external talent. As a critical member of our external workforce team, you will help ensure the organization can scale flexibly and compliantly, while meeting the specialized talent needs of a fast-paced and regulated biotech environment. Key Responsibilities: Strategy & Governance Develop and implement an enterprise-wide external workforce strategy aligned with scientific, clinical, and operational goals. Establish and maintain governance frameworks, policies, and compliance standards in partnership with Legal, HR, Procurement, and department leaders. Program & Vendor Management Oversee the full lifecycle of the external workforceincluding sourcing, onboarding, tracking, and offboarding via VMS such as SAP Fieldglass. Manage key vendor relationships (CROs, staffing firms, consultants), ensuring high performance and cost-effectiveness. Partner with regional and functional leads on continuous improvement initiatives. Risk & Compliance Ensure adherence to labor laws, co-employment risks, GxP, and FDA/EMA requirements. Serve as process owner for SOX audits, including execution of monthly controls and support for audit readiness. Technology & Analytics Lead development of dashboards and reporting tools (e.g., Tableau, Alteryx) to monitor cost, utilization, and workforce trends. Provide insights and recommendations to senior leadership to inform strategic workforce planning. Stakeholder Engagement & Team Leadership Act as a trusted advisor to business leaders across various functions. Mentor and manage a team (where applicable), and champion process standardization, scalability, and operational excellence. Support change management, training, and policy adherence across the organization. Win What We Expect of You Bachelors degree in Human Resources, Business, Life Sciences, or related field (MBA or MS preferred). 8-12 years of experience managing external workforce programs, with 3+ years in life sciences or biotech preferred. Deep expertise in contingent workforce models and VMS tools (Fieldglass, Beeline). Strong knowledge of regulatory and compliance frameworks (e.g., SOX, GxP, FDA). Proven success leading cross-functional programs and influencing senior stakeholders.

Candidate should have minimum 2 years of experience in Short and long term capacity planning. Only 30 days notice period profiles will be consider .

Hiring For WFM RTA Experience 2 year in WFM RTA Package upto 6LPA Graduation mandatory Good Communication Skills required Location- Bangalore 5 days working & US Shift Work From Office For more information Contact Priyanka Contact no 9362502648 mail id- priyanka@manningconsulting.in

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.5LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Jubilant Foodworks Limited is looking for Lead - Workforce Management (Manpower Planning) to join our dynamic team and embark on a rewarding career journey Staffing and Resource Planning: Lead the development of staffing strategies to meet operational needs, including hiring plans and resource allocation. Scheduling Optimization: Develop and implement efficient scheduling systems to meet workload demands while considering employee preferences and skills. Performance Metrics: Develop and monitor key performance metrics related to workforce productivity, efficiency, and staffing levels. Forecasting and Analysis: Utilize data analytics and forecasting techniques to predict staffing needs and trends. Workforce Efficiency: Implement strategies to enhance workforce efficiency, including training programs and process improvements. Compliance and Policies: Ensure compliance with labor regulations, company policies, and best practices in workforce management. Team Leadership: Mentor and lead teams, providing guidance and support to achieve workforce optimization goals. Required Skills and Qualifications: Workforce Management Expertise: Strong proficiency in workforce planning, scheduling, and resource optimization. Analytical Skills: Proficiency in data analysis, forecasting, and using workforce management software. Communication Skills: Excellent communication and interpersonal skills to collaborate with various stakeholders. Leadership Abilities: Strong leadership and team management skills to guide and motivate teams.

If interested, please fill the below form to apply https://forms.office.com/r/41A93Z0RMN Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. Inform Operations management so decisions can be made regarding OT, VTO, and off-phone activities with up-to-the-minute daily statistics. Provide historical reporting compilation as required by the campaign. Manage and enter real time exceptions in WFM software. Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime Track the everyday attendance and provide recommendations for understaffing and overstaffing Review and analyze call/case arrival patterns and provide recommendations to improve customer practice Qualifications One year prior experience working with workforce management technologies preferred. One year using one of the following systems: Intercom, Salesforce, Genesys, or any other WFM tool. Experience with call center reporting and metrics preferred. Proficiency in Microsoft Office Applications including Word, Power Point, Excel, Tableau and other relevant software required. Graduate/ B Degree. Strong Analytical Skills required to critically assess situations and make decisions in real time. Excellent problem solving and decision-making skills. Ability to operate effectively in a team environment. Excellent oral and written communication skills and interpersonal skills.

We are currently seeking a proficient Workforce Management (WFM) Team Leader for the healthcare domain who thrives on meticulous data analysis, schedule preparation, and capacity planning. If you possess a passion for analytics, a sharp eye for detail, and at least 1 year of leadership experience in workforce management, we invite you to apply and be a part of our dynamic team dedicated to making a positive impact in healthcare CX and people?s lives. Job Description Key responsibilities of the WFM Team Leader in Kolkata include: Analyze data and information to develop schedules, plans, and forecasts for workforce management. Create capacity plans aligned with business goals to drive manufacturing efficiency and cost-effectiveness. Continuously evaluate systems and methods to improve planning processes and anticipate customer needs. Assess existing capacity and forecast future demand based on business projections and market trends. Conduct calculations to estimate job requirements, including labor, tools, materials, and resources. Regularly monitor and review plans, making adjustments as needed to adapt to changes and unforeseen events. Evaluate results, reconcile variances from original plans, and maintain accuracy in forecasting projections. Identify opportunities for process improvements and efficiency gains in capacity planning and manufacturing processes. Job Requirements Candidates applying for the WFM team leader vacancy must possess the following skills, qualifications, and qualities to succeed in this role: Education and Experience: Minimum Graduate, Undergraduate, or equivalent qualification. At least one year of experience in a leadership role as a Team Lead in WFM RTA. Qualities and Values Leadership Skills: Ability to lead and motivate teams effectively. Analytical Thinking: Proficiency in data analysis and decision-making. Communication Skills: Clear and concise communication abilities. Problem-Solving Abilities: Strong problem-solving skills for complex issues. Adaptability: Flexibility to thrive in a dynamic work environment.

Timing: 9:00 AM to 6:00 PM IST Qualification: Bachelors Knowledge of HR Workforce Administration process. Employee eligibility requirements, understanding of HR process and tools. Knowledge of Personal Employee Data Services, Policies and Tools Required Candidate profile Knowledge of Time & Attendance Leave Administration, Data management tools, and Pay practices.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world, What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First, NA How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs, DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know, We invite you to explore all TaskUs career opportunities and apply through the provided URL https:// taskus /careers/ ,

Apply Now Job Title WFM Manager Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities The Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment This position is responsible for the execution of workforce strategy, Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Companys financial performance are met Partners with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team Leads the development of forecasts, resource plans, and schedules for new programs Key Skills And Knowledge Associate's degree in related field with more than seven years of relevant experience (with at least two years of Progressive Mgmt Experience) preferred Experience with forecasting, capacity planning and scheduling software tools Excellent communication skills, both written and verbal Ability to effectively present information to internal and external associates Advanced Microsoft Office skills Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrated ability to mentor, coach and provide direction to team members Demonstrated ability to take initiative and ownership with focus on continuous improvement Excellent attention to detail Demonstrated ability to foster customer service disposition and sense of professionalism for self and team Education:- Graduate in any discipline is essential Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities, Location: IND Gurgaon Bld 14 IT SEZ (GST) Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Job Title:Manager RTAJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role & Key Responsibilities Excellent experience in Workforce Management and be able to deliver optimum performance Supervise, monitor and manages activities to support service level agreements Conducts root cause analysis of SLA deviations, action plan development & resolution and mitigation plans Clearly communicate dependencies and manage/track expectations Ensure effective communication with client end WFM team and partnersWFM team Keep track of Headcount and nonbillable resources Maintain schedule adherence / conformance Participate in WBR/MBR/QBR and present WFM metricsperformance munication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysisProblem Solving: Should be tactical and be able to solve day to day operational challenges and should be able to understand delivery metricsAbility to drive quality, productivity, and process improvements and keep pace with our growth while motivating others to meet the challenges of a very customer-focused and metrics driven environment Collaborate with the customer support management team to develop WFM strategies and identify areas for improvement, automation, and cost savings Conducts performance appraisals Provides measurable feedback to assigned personnel and suggestions for improved performance Formulates and implements employee corrective actions as needed Assess behaviours and coachesdirect reports on demonstrating Companys Leadership Principles within their role Out of box thinking: Use initiative and demonstrate creativity in solving problems ExperienceExcellent written and verbal communicationPassionate about delivering an extraordinary Customer ExperienceMinimum of 8 years of relevant experience in Workforce ManagementExpertise in RTA, Capacity Planning, Forecasting, and SchedulingProficient in the use of workforce management tools like Aspect, NICE, etc Able to work with large amounts of data to identify trends and patterns Expert in spreadsheet tools like Excel and Google Sheet Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization Good decision-making instinctsTalent for delegation and team developmentAble to proactively collaborate with other departments to seek opportunities for improvement of resource utilization, and provide input on performanceExperience in managing multi-site and multi-vendor environmentStrong process and mathematical orientationExperience of stakeholder management and aptitude of planning risk identificationsAnalytical and good understanding of Contact Centre metrics Experience with working cross functionally with business intelligence and analytics teams Work module:Hybrid (Could be complete WFO as per business requirement)Education Qualification: GraduationDisclaimer: Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location:IND Gurgaon Bld 14 IT SEZ (GST)Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

5+ years experience required on Kronos Configure and implement Kronos solutions (e.g., Workforce Central, Dimensions) Identify and understand client requirements for workforce management solutions

We are #hiring. Know anyone who might be interested? #Hiring for Top MNC Role: HR Manager Experience: 5 to 12 Years Location: chennai Job Description Requirement: Academic Qualification : MBA preferred Preferred Experience and Competencies required : 5 - 12 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Interested can share your updated resume to divyalakshminavayuga@gmail.com 9600521216 with the following details: Total Experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : DOB: Mail ID: PAN number(Mandatory for Registration) : Role: Other Industry Type: BPO / IT Services Department: Other Employment Type: Full Time, Permanent Role Category: Other Education PG: MBA graduate

HCM Functional consultant Experience implementing ERP Applications in the area of HCM Workforce Compensation, Payroll, Time and Labor, Time and Attendance (any 3 modules) 10+ years of Experience Solid Experience with data conversions, integrations with Oracle Fusion using FBDI, Open Interfaces, REST APIs. Experience with building custom extensions to Oracle Fusion ERP utilizing Personalizations, Fusion Sandboxs, Oracle PaaS/IaaS services. Expertise in one or more of the key HCM business flows including Workforce Compensation and Payroll Services, Time and Labor, Workforce Management Time and Attendance solutions. Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Has experience as a Cloud Administrator with a working knowledge of Fusion Security Console, Cloud security, MFA, and SSO. Has expertise in creating reports using some combination of OTBI, BI Publisher, FRS, SmartView and other standard Oracle reporting tools. Has practical experience with Oracle processes and tables and APIs for Oracle Fusion HCM Interested candidate can send their CVs at preethi.sharma@in.experis.com Along with your current CTC , expected CTC and notice period

Job Title : Manager Workforce Management (WFM) Location : Bangalore / Pune, India Experience : 9 to 14 years Employment Type : Full-Time Job Overview: As the Manager – Workforce Management (WFM) , you will leverage your expertise in WFM solutions, specifically UKG Kronos , to provide high-impact assessments, advisory services, and implementation support to our clients. You will be responsible for managing client relationships, delivering key WFM solutions, and leading a team across multiple projects. This role requires a deep understanding of workforce management processes, technology implementation, and client needs. Key Responsibilities: Client Engagement : Lead client-facing discussions, manage relationships, and ensure that WFM solutions meet the client’s needs and objectives. Act as the key point of contact for clients during assessments, advisory sessions, and solution implementations. WFM Solutions Implementation : Oversee the successful implementation of UKG Kronos WFM solutions, ensuring alignment with client requirements, timeline, and budget. Collaborate with cross-functional teams to design, configure, and deploy WFM systems. Advisory & Consulting : Provide expert guidance to clients on best practices in WFM, including time and attendance, scheduling, labor forecasting, and analytics. Offer strategic insights for optimizing workforce efficiency and productivity. Assessment & Analysis : Conduct thorough assessments of existing WFM processes and systems, identify gaps, and recommend improvements. Deliver actionable insights to clients on how to enhance their workforce management practices. Project Management : Manage multiple WFM projects from start to finish, including scoping, resource planning, risk management, and delivering results within agreed-upon timelines. Ensure project milestones are met and client satisfaction is achieved. Team Leadership : Lead a team of WFM consultants and implementation specialists, ensuring effective collaboration, knowledge sharing, and achievement of team objectives. Provide mentorship and guidance to junior team members. Continuous Improvement : Stay up-to-date with the latest trends and advancements in WFM technology and practices. Contribute to the development and improvement of internal methodologies and tools. Quality Assurance : Ensure that the solutions delivered are of the highest quality, meet client expectations, and comply with industry standards. Qualifications and Skills: Experience : 9 to 14 years of experience in Workforce Management (WFM), with a strong focus on UKG Kronos implementation, advisory, and assessments. Proven experience in leading WFM projects and managing client relationships. Education : Bachelor’s degree in Business, Engineering, Computer Science, or a related field. Master’s degree is a plus. Technical Skills : Expertise in UKG Kronos (Timekeeping, Scheduling, Labor Management, Workforce Analytics). Hands-on experience with WFM system configuration, deployment, and optimization. Familiarity with related WFM tools, processes, and methodologies. Competencies : Strong problem-solving skills, with the ability to analyze complex issues and recommend practical solutions. Excellent client-facing communication skills and the ability to present complex WFM concepts to both technical and non-technical stakeholders. Proven project management skills, with experience in managing large, complex implementations. Deep knowledge of WFM best practices, including labor forecasting, scheduling, time and attendance, and workforce analytics. Strong leadership and team management skills. Certifications (Optional but Preferred): UKG Kronos certifications or training. PMP (Project Management Professional) or similar certifications. Preferred Qualifications: Experience with other WFM solutions is a plus (e.g., ADP, SAP, or Workday). Experience in process optimization and change management within WFM. Ability to work in a high-paced, client-driven environment and manage multiple projects simultaneously. If you are a seasoned WFM professional with a deep understanding of UKG Kronos , and you are passionate about leading projects that drive meaningful client outcomes, we encourage you to apply. Apply Now !

Key Responsibilities Reporting Develop and maintain regular WFM reports to provide insights into key performance indicators (KPIs), including adherence, occupancy, and service levels. Analyze data to identify trends, patterns, and areas for improvement. Prepare ad-hoc reports as requested by management. Ensure accuracy and timeliness of all reports distributed to stakeholders. Collaborate with other departments to gather data and ensure comprehensive reporting. Staffing Manage the scheduling process to ensure optimal staffing levels and meet business needs. Monitor real-time staffing levels and make adjustments as necessary. Forecast staffing needs based on historical data and anticipated call volumes. Coordinate with recruitment to address staffing gaps. Develop and implement strategies to improve workforce efficiency and productivity. Qualifications Education and Experience Bachelors degree in Business, Statistics, or a related field. 5 to 6 years of experience in workforce management, preferably in a call center environment. Proficiency in WFM software such as Aspect, Verint, or NICE Strong analytical skills and experience with data analysis tools like Excel, SQL, or Power BI. Excellent organizational and multitasking abilities. Strong written and verbal communication skills. Skills and Competencies Attention to detail and a high degree of accuracy in reporting and analysis. Ability to work under pressure and meet tight deadlines. Strong problem-solving skills and the ability to make data-driven decisions. Excellent team player with the ability to work independently.

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Urgent hiring for one of CMMi5 client for Kronos Technical. Exp: 3-9 Yrs Mode: Hybrid Job Description: Kronos technical 6 years of experience in Kronos WorkForce Central v7 x v8 x Strong hands on experience in Configuration and Customization of WFC building blocks WIM Workforce Integration Manager Must have strong hands on experience in Workforce Attendance configurations and their related system settings Must have worked on and maintained Kronos Pay Policies building blocks Accrual building blocks and Activity setup Must know Employment terms Employee self service Org Setup Basic and Advanced Scheduler and Common setup Must have the ability to configure Workforce Device Manager building blocks and troubleshoot 4500 InTouch Kronos clocks Will be responsible for Monitoring and troubleshooting all upstream and downstream WIM interfaces to the Kronos application Should be able to write and debug SQL queries and procedures Provide day to day support on incidents that are disrupting normal business operation on time Possess good analytical and problem solving skills Experienced in customer handling and with ITIL process Support do proactive problem management contribute to Continuous improvement Identify opportunities for automation Coordinate with the automation team Should have good verbal and written communication Should be ready to work in shifts S2 and S3 If interested with the above position kindly share your updated resume to sharmila.g@spstaffing.in

Job Description: As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bps customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC! Role Overview : The Senior SME Workforce Productivity is responsible for monitor and analyse workforce productivity performance metrics and work closely with Retail Workforce Productivity Advisor and retail operations teams to continuously drive the labour model efficiencies. You are responsible for maintaining the retail labour model and carrying out administration tasks on our retail labour management platform (Reflexis)! Shift Timing: 5 AM to 2 PM IST Responsibilities: Track and analyze workforce performance metrics to identify trends and opportunities for labour cost optimization Provide regular reports on productivity metrics and workforce trends Help developing labour hour/cost plans to ensure optimal workforce levels aligned with business needs Apply data analytics to inform labour optimization project decision-making and drive productivity initiatives Ensure labour optimization initiatives execution is consistent with project plans and cost savings are captured accordingly Job requirements & qualifications: Be comfortable with repetitive work and timebound actions High attention to detail Prior experience within a workforce planning role ideally with Reflexis or a similar platform Confident using systems and s strong commercial skill Proficient using workforce management systems such as Reflexis or similar platforms i.e. Kronos Please apply on the below link : https://bpinternational.wd3.myworkdayjobs.com/bpCareers/job/India---Pune/Senior-SME---Workforce-Productivity_RQ092575

We are seeking a skilled Oracle EPBCS Planning Workforce & Oracle ARCS Consultant to support the implementation, configuration, and optimization of Enterprise Planning and Budgeting Cloud Service (EPBCS) Workforce Planning and Account Reconciliation Cloud Service (ARCS) solutions. The ideal candidate should have expertise in EPBCS Workforce module for headcount planning, salary forecasting, and compensation modeling, along with Oracle ARCS for automated account reconciliation and transaction matching. Experience in business rules, Groovy scripting, Smart View, Data Management (DM/FDMEE), and integration with ERP systems is essential. The role requires strong financial domain knowledge, stakeholder collaboration, and the ability to drive end-to-end implementations. We are looking for an experienced Oracle EPBCS Planning Workforce & Oracle ARCS Consultant to lead the implementation, customization, and optimization of Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS) Workforce Planning and Oracle Account Reconciliation Cloud Service (ARCS) . This role requires expertise in configuring Workforce Planning for headcount, compensation, and benefits modeling , along with ARCS for automated reconciliation, transaction matching, and variance analysis . The ideal candidate will work closely with finance, accounting, and IT teams to streamline financial planning, reporting, and reconciliation Responsibilities for Internal Candidates1. Oracle EPBCS Workforce Planning Implementation Design and implement Workforce Planning models for headcount forecasting, salary projections, and compensation planning . Configure employee and job-based planning, workforce driver-based calculations, and allocation methodologies . Develop and optimize business rules, Groovy scripts, and calculation scripts to support workforce planning processes. Integrate Workforce Planning with other EPBCS modules (Financials, Capital, Projects) and ERP/HCM systems . Configure data forms, dashboards, and reports for HR and finance teams. Manage workforce assumption modeling for promotions, attrition, and new hires. 2. Oracle ARCS Implementation & Reconciliation Implement ARCS for automated account reconciliation and transaction matching across financial systems. Configure reconciliation formats, workflows, and auto-match rules for different account types. Integrate ARCS with General Ledger (GL), ERP (Oracle Cloud, SAP, Workday), and sub-ledgers for real-time reconciliation. Develop validation rules to reduce manual reconciliation efforts and improve audit compliance . Monitor reconciliation processes, identify variances, and support compliance reporting. Provide training to accounting teams on automated reconciliations and exception handling . 3. Data Integration & System Management Configure and manage Data Management (DM/FDMEE) for data imports from multiple source systems. Ensure data accuracy, integrity, and security across Workforce Planning and ARCS modules. Develop ETL processes, REST/SOAP API integrations , and SQL scripts for custom data transformations. Optimize performance of EPBCS models, reconciliation rules, and data loads . 4. User Training & Support Conduct training sessions for finance, HR, and accounting teams on EPBCS Workforce Planning and ARCS functionalities. Develop user guides, best practices, and documentation for system usage and troubleshooting. Provide post-implementation support, issue resolution, and ongoing enhancements . 5. Stakeholder Collaboration & Project Management Work closely with finance, HR, accounting, and IT teams to understand business needs and align solutions. Gather requirements, document functional and technical specifications, and lead system design discussions. Support UAT, system testing, and go-live activities . Ensure compliance with financial regulations, internal controls, and audit requirements . Qualifications Minimum 10+ years of total experience in Oracle EPM. EPBCS / ARCS Certification (preferred but not mandatory). 6+ years of hands-on experience in Oracle EPBCS Workforce Planning and ARCS implementation . Strong expertise in Workforce Planning module , including headcount, salary, and benefits forecasting . Experience with ARCS reconciliation processes, transaction matching, and automated workflows . Proficiency in business rules, Groovy scripting, MDX queries, and calculation scripts . Experience with Data Management (DM/FDMEE), Smart View, and Essbase cube optimization . Hands-on experience in integrating EPBCS & ARCS with ERP systems (Oracle Cloud, SAP, Workday, etc.) . Knowledge of REST/SOAP APIs, SQL, and ETL tools for data extraction and integration. Functional & Domain Knowledge Strong understanding of financial planning, budgeting, workforce modeling, and account reconciliation . Experience in driver-based planning, rolling forecasts, and financial variance analysis . Industry experience in finance, banking, retail, manufacturing, healthcare, or IT services is a plus. Soft Skills & Abilities Strong analytical and problem-solving skills for diagnosing system and process issues. Ability to communicate effectively with finance, accounting, HR, and IT stakeholders . Experience in gathering requirements, documenting solutions, and conducting user training . Ability to manage multiple priorities in a fast-paced environment . Exposure to project management methodologies (Agile, Scrum, or Waterfall) .

Hiring For RTA For leading BPO for Mumbai. Must have 1+ year of exp in RTA/RTM on paper. Must have exp in IEX tools EXCEL skill is mandatory. Must have worked in the BPO industry. CTC: 35K / per month Required Candidate profile Must be a Graduate. IEX & ASPECT can be added on. Excellent command of English Communications. Ability to create reports in Excel and forecast results

Work force Management - Real Time Analyst - TeamLeader & Manager ( Work From Office) 5 Days Working Majorly US Shift (Night) Salary RTA TL -- 7.5 LPA RTA Manager - 15LPA Exp in -RTA NICE IEX, Aspect, Teleopti Share Ur CV :- dhsdemographic@gmail.com Required Candidate profile Must have Exp. as DM or Manager for RTA MAnager Exp as a Team Leader 1 Year in RTA Must be Graduate WhatsApp Ur Cv - 7703948433 (NO Call)

Work force Management Manager / WFM / Capacity / Scheduling (Work from Office Only) 5 Days Working Majorly US Shift (Night) Salary - 14LPA Share Ur CV :- dhsdemographic@gmail.com Required Candidate profile Must have Exp. as DM or Manager Exp in - Capacity Planning, Scheduling, Forecasting, RTA NICE IEX, Aspect, Teleopti Must be Graduate WhatsApp Ur Cv - 7703948433 (NO Call)

Location: Bangalore Experience: 5+ years Employment Type: Full-time Industry: IT/Services Job Summary: Siliconus is seeking an experienced and strategic HR Manager/Senior HR Executive to oversee core HR functions, including employee relations, compliance, client coordination, and organizational development. The ideal candidate will be responsible for driving HR initiatives, ensuring legal compliance, and fostering a high-performance workplace culture while maintaining strong client relationships. Key Responsibilities: 1. Employee Relations & HR Operations: Oversee end-to-end HR operations, including onboarding, orientations, payroll processing, leave management, loans, and appraisals. Maintain and optimize employee records, insurance, and training programs (POSH, leadership, communication skills). Address and resolve complex employee grievances and drive motivation strategies. Implement effective retention strategies to enhance employee engagement and satisfaction. Ensure seamless employee background verification and onboarding at Siliconus and client locations. Example Scenario: If an employee takes unapproved leave at a client site, HR must coordinate with the client, counsel the employee, and enforce strict leave approval protocols. 2. Employee Attrition & Retention Strategies: Design and implement retention strategies to reduce attrition rates. Develop career progression frameworks and succession planning initiatives. Conduct in-depth exit interviews and leverage insights to enhance employee engagement. Example Scenario: If a high-performing employee is considering leaving due to limited growth opportunities, HR should propose tailored development plans and career growth pathways. 3. Client Relations & Communication: Serve as a strategic liaison between employees and clients, ensuring seamless coordination. Oversee timesheet tracking, client communications, and HR reporting. Address client escalations professionally, ensuring quick and effective resolutions. Example Scenario: If a client raises concerns about delays in timesheet submissions, HR must implement process improvements and tracking mechanisms to ensure compliance. 4. Compliance & Labor Laws: Ensure strict compliance with labour laws, EPFO, ESIC, maternity benefits, and regulatory policies. Maintain and audit HR records related to employee benefits and statutory compliance. Proactively update and implement HR policies based on changing legal frameworks. Example Scenario: If an employee identifies discrepancies in their EPFO records, HR must verify payroll data, coordinate with authorities, and ensure timely corrections. 5. Work-from-Home & Hybrid Work Management: Develop and enforce hybrid work policies to maintain productivity and collaboration. Monitor employee performance and implement corrective actions where necessary. Balance workforce flexibility with organizational objectives. Example Scenario: If excessive WFH requests are impacting project collaboration, HR should introduce structured hybrid models with mandatory in-office attendance. 6. Training & Development: Design and execute leadership development, technical upskilling, and soft skill training programs. Conduct mandatory POSH training and compliance workshops. Implement communication and leadership training programs to enhance workforce effectiveness. Example Scenario: A well-structured POSH training program ensures employees are well-informed about workplace safety and reporting mechanisms. 7. Organizational Development & Branding: Lead corporate events, team-building activities, and employee engagement programs. Manage Siliconus' employer branding strategies across social media and industry networks. Develop digital branding initiatives to attract top talent. Example Scenario: A "Day in the Life at Siliconus" campaign on LinkedIn can enhance employer branding and increase recruitment outreach. Required Skills & Qualifications: Bachelors/Master’s degree in HR, Business Administration, or related field. 5+ years of experience in HR operations, employee relations, and compliance. Strong knowledge of labour laws, EPFO, ESIC, and HR regulatory frameworks. Expertise in client communications, timesheet tracking, and HR automation tools. Proven ability to handle escalations, manage multiple HR functions, and drive strategic initiatives. Strong leadership, problem-solving, and stakeholder management skills. Why Join Siliconus? Work in a dynamic and growth-oriented environment. Lead strategic HR initiatives and drive impactful organizational changes. Gain hands-on experience in employer branding, HR automation, and compliance. Be part of a culture that promotes innovation, collaboration, and professional growth. Join Siliconus and contribute to shaping a high-performance and people-centric workplace!