94 Workforce Jobs

Position : Oracle ARCS & EDMCS Consultant Experience: 9+ years ABOUT VIGILANT Vigilant is the Preferred & Trusted Oracle & Microsoft Technology Partner in North America, delivering comprehensive solutions across application, automation, infrastructure, data & analytics, security & networking, and application modernizations. Founded in 1999, Vigilant is a global company with deep experience in both traditional and disruptive technologies. We are headquartered in Troy, Michigan, and have offices in Toronto, Canada, and Hyderabad, India. As a trusted Oracle Platinum Partner, our team supports virtually all Oracle products and modules. Vigilant also partners with Microsoft, Amazon Web Services and Blue Prism on business applications, cloud services, analytics, robotic process automation and artificial intelligence technologies. Our team is also highly skilled at developing custom solutions for unique challenges. Whats more, our significant staffing practice provides the worlds largest companies with talented IT professionals . ( Website : https://vigilant-inc.com/ ) POSITION OVERVIEW We are looking for an experienced Oracle ARCS & EDMCS Consultant to join our Oracle EPM practice. The ideal candidate will be responsible for designing, implementing, and supporting Oracle Account Reconciliation Cloud Service (ARCS) and Enterprise Data Management Cloud Service (EDMCS) solutions. This role requires strong functional knowledge of accounting and reconciliation processes, expertise in data governance, and hands-on implementation experience with Oracle EPM Cloud applications. RESPONSIBILITIES Oracle ARCS (Account Reconciliation Cloud Service ) Implement and configure Reconciliation Compliance and Transaction Matching modules. Design reconciliation templates, profiles, and compliance dashboards. Automate reconciliations and improve efficiency of close and reporting cycles. Integrate ARCS with ERP/EPM systems for smooth data flow. Provide functional and technical support for finance users during reconciliation processes. Oracle EDMCS (Enterprise Data Management Cloud Service) Implement and configure EDMCS to manage metadata and hierarchies across EPM and ERP systems. Define and enforce data governance policies, validations, and approvals. Develop and maintain data mappings, transformations, and integration rules. Collaborate with finance, operations, and IT to ensure consistent master data management. Support metadata integrations with applications such as FCCS, ARCS, PCMCS, and ERP systems. General Responsibilities Partner with finance and business stakeholders to understand requirements and deliver solutions. Ensure compliance with accounting standards, reconciliation processes, and data governance policies. Provide user training, documentation, and ongoing application support. Stay updated with Oracle EPM Cloud releases and recommend process improvements. Qualifications Bachelor’s/Master’s degree in Finance, Accounting, Information Technology, or related field. 6–10 years of Oracle EPM/Hyperion experience, with at least 2–3 years in ARCS and EDMCS. Strong understanding of financial close, reconciliations, and data governance. Hands-on experience in transaction matching, reconciliation compliance, and metadata management. Proficiency with Oracle Data Management, EPM Automate, REST APIs, or other integration tools. Excellent analytical, problem-solving, and stakeholder management skills. Preferred Skills Oracle certifications in ARCS and EDMCS. Experience with other EPM modules like FCCS, PCMCS, or Planning. Knowledge of automation and scripting for metadata and reconciliation processes.

Qualification & Experience- Chennai- work from office Min 2 yrs of Experience required Shift Timing- External Workforce (EWP) - 9.30 pm to 6.30 am IST CTC: 6.5 lpa + shift allowance Experience with JIRA service management and Workday systems Outstanding customer service and organizational skills with a strong aptitude for attention to detail Highly computer literate with knowledge of MS Office (Excel, PowerPoint) and Google Workplace (gmail, Docs, Sheets, Calendar) Job description Provide daily guidance to internal Client partners in EMEA, NORAM and APAC on external workforce staffing processes - via Slack and ticketing systems Review SOWs for correct tasks and deliverables. Required Candidate profile Ensure that workers are correctly classified based on the terms in the SOW Responsible for training new team members on Jira, Workday, reporting, and the entire external workforce operations Please call Lokesh 9176197272 for more info Regards Lokesh 9176197272

Generate short and long-term forecasts, incorporating business impacts. Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency. Designation: Manager I, Forecasting Location: GGN Years of Experience: Mini. 8 years

Job Opening: Team Leader – Reliance Dark Store Location: [Kolkata] Salary: Budget role / As per market Joining: Immediate Shift: Rotational (Day/Night) Job Role: We are hiring Department Manager & Store Manager to manage daily operations in Reliance D ark Store . Your work will include: Handling a team of 10–15 workers Making sure all online orders are picked, packed & sent on time Checking stock regularly and keeping items arranged Informing manager if any item is finished or low Maintaining discipline and smooth work in the store Who Can Apply: Must have at least 1 year experience in a Dark Store like Blinkit / Instamart / Zepto/ Swiggy or any similar store Able to manage team and shift work Basic knowledge of phone/Excel is a plus Should be local and available for immediate joining . Blinkit, Swiggy Instamart, Zepto and Flipkart Minutes organisation Dark Store Operation experience will be preferred .

Essential Functions: • Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations • Consultative ability to extract business requirements from clients • Possess a strong command of WFO technologies, server components, desktop applications and telephony integrations. • Strong documentation skills • Develop and review best practice implementation processes • Self-directed and able to work independently to meet deadlines • Participate in on-call rotation Additional Specific Duties and Responsibilities • Communicate status of implementation projects to WFO Project Manager, Client Managers, management, and other parties in a timely fashion. • Technical resource for WFO Implementation tasks, including server and operating system issues and network connectivity issues. • Perform training for customers on WFO server maintenance and PC client loading. • Perform application upgrades on WFO servers. • Provide on-site and remote support for hardware and operating system problems. Required Qualifications: • Verint Work Force Optimization Certification • Minimum 5 years technical experience with Windows and Active Directory system administration • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices • 5 years of WFO software installation, configuration and administration, especially in a multi-tenant cloud environment • Ability to troubleshoot issues within the above systems and consult on corrective measures • Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc. • Experience with the latest version of MS SQL: database structure, administration, performance tuning and scripting • Knowledge of Microsoft Windows Server operating systems and network topology • Knowledge of Linux OSs and associated technologies • Excellent verbal and written skills Desired/Preferred Qualifications • Knowledge of Work Force Management or Analytics is highly desired • VMware knowledge • Knowledge of Apache web servers and SSL certificates

Job description Male candidates preferred. Key Responsibilities Source candidates through job portals, social media, referrals, and other channels. Screen resumes, conduct initial telephonic interviews, and shortlist suitable profiles. Handle basic payroll activities, compliance documentation, and HR reporting. Drive employee engagement initiatives to build a positive workplace culture. Assist in onboarding activities when required. Requirements Bachelors degree in Human Resources, Business Administration, or related field. 1 - 2 years of experience in HR domain. Familiarity with sourcing techniques and recruitment tools (Naukri, LinkedIn, Indeed, etc.). Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Detail-oriented with good organizational skills. Male candidates preferred.

You have a great opportunity to join our team as an EPM Developer with over 8 years of experience specializing in EPM EPBCS and business rule optimization using Groovy. In this role, you will be instrumental in maintaining data architecture integrity, governance, and accessibility, as well as empowering business teams with webforms, dashboards, and insights. As an EPM Developer, your responsibilities will include: - Demonstrating functional expertise in planning modeling for Workforce, Capex, and Financials - Configuring EPBCS Financials, Workforce, and Projects modules based on business requirements and design - Designing solutions for EPBCS and optimizing Business rules, Integrations, and reporting - Automating processes through EPM Automate, REST APIs, and Groovy scripting - Having a good grasp of ERP integration with systems like Oracle, SAP, and NetSuite - Utilizing strong problem-solving and client communication skills in a client-facing role - Collaborating effectively with teams through excellent written and verbal interpersonal skills - Conducting at least 2 end-to-end implementations and updating historical override rules The qualifications required for this role are: - 8+ years of experience in EPM Implementations - Proficiency in writing Groovy scripts and business rules - Sound knowledge of data governance, security, and compliance best practices - Ability to liaise with technical and business stakeholders to develop scalable data solutions - Strong problem-solving, analytical, and communication skills Preferred qualifications include familiarity with FCCS and ARCS. A Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field is a mandatory educational requirement for this position.,

You will be responsible for functioning as an applications design architect/Lead for PBCS/EPBCS/Hyperion Planning and Essbase application development. As the Application Design point of contact, you will have complete solution delivery ownership and provide solutions to the existing architecture design on the current system. Collaboration with other groups effectively is a key aspect of this role. The position of EPM Architect (SPC - Planning) involves the solution design and development of EPM Cloud Applications, primarily focusing on Planning & Budgeting, and integrations. You will work closely with various technical experts within the organization to implement technologies within the Enterprise Performance Management (EPM) system. Providing best-fit architectural solutions for new initiatives, defining scope and sizing of work, and leading Proof of Concept developments are part of the responsibilities. Solution architecture for the business problem, platform integration with third-party services, and designing and developing complex features for clients" business needs are also key aspects of this role. In addition to the above responsibilities, the following requirements are essential: - EPM Experience of 12+ Years - Experience in the implementation of EPM cloud with a strong application development process experience on PBCS/EPBCS and good knowledge of consolidation/reconciliation process - Experience in Requirement Gathering & Solution Design - Sound knowledge of PBCS/EPBCS/Hyperion Planning/ FCCS/ARCS - Sound functional knowledge including Management Accounting Principles, understanding of planning modeling like P&L, BS, Workforce, Capex planning, etc., and their interdependencies - Sound Knowledge of Business Rules/Forms / Task Lists / Reports - Hands-on Experience on Planning Modules is a must - Good communication skills - Travel readiness Qualifications: - Career Level: IC3 Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's challenges. With a history of over 40 years, the company continues to thrive by operating with integrity and partnering with industry leaders across various sectors. Oracle is committed to fostering an inclusive workforce that provides opportunities for all individuals to contribute to true innovation. Employees can expect global opportunities with a focus on work-life balance. Competitive benefits based on parity and consistency are offered, along with flexible medical, life insurance, and retirement options. Oracle also encourages employees to engage in volunteer programs to give back to their communities. The company is dedicated to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please reach out by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.,

Immediate Joiners ** US Shift (Remote / Hybrid) work BLR KA*Collaborate with clients on workforce planning strategies using Kronos software Troubleshoot & Config exp must Provide expert consulting services for UKG implementations and optimizations. Food allowance Health insurance Provident fund Annual bonus Flexi working Work from home

Our client is a trailblazer in the rapid-commerce and retail sector, driving innovation and operational excellence in the industry. As one of the fastest-growing businesses, they are redefining convenience and customer experience through seamless service delivery. The Job The Manager - Learning & Development is responsible for designing, implementing, and driving capability-building initiatives for frontline workforce, including Store Managers (SMs), Assistant Store Managers (ASMs), Cluster Operations Managers (COMs), Field Trainers and Sales team. The role focuses on enhancing operational efficiency, error reduction, improving compliance, and fostering a strong learning culture across PODs. This position requires collaboration with multiple stakeholders, leveraging technology-driven learning solutions, and ensuring the effectiveness of training programs through data-driven insights. Learning Strategy & Implementation. Frontline Capability Building. Drive the Field Trainer Program, ensuring the right trainer-to-POD/City Head ratio and maximizing impact on underperforming PODs. Process & Compliance Training. Develop and implement compliance training to reinforce adherence to SOPs, reducing process inefficiencies and operational risks. Work closely with Central Operations and HRBP teams to ensure alignment on statutory training such as FoSTaC and other regulatory requirements. Drive training initiatives focused on inventory management, order processing, in warding, and waste reduction. Technology-Enabled Learning & Data Analytics. Leverage LMS to track learning adoption, measure impact, and generate actionable insights. Integrate AI/ML-based learning tools to provide real-time nudges, interactive simulations, and chatbot-led learning assistance. Analyse training effectiveness using data from Gemba, IMPACT, Mystery Audits, and business performance metrics. Ensure learning programs contribute to measurable improvements in key metrics on speed, accuracy and compliance scores. Stakeholder Management & Cross-Functional Collaboration. Engage with business leaders to drive learning adoption and ensure training translates into business outcomes. Provide regular updates on training impact, adoption rates, and improvement areas to leadership teams. Employee Engagement & Retention Develop learning initiatives focused on improving engagement, onboarding experience, and career growth opportunities. Implement structured onboarding journeys for new hires, ensuring a seamless transition into their roles. Your Profile 5+ years of Leaning and development , preferably in retail, supply chain, or operations-focused environments . Strong expertise in responsible for designing, implementing, and driving capability-building initiatives for frontline workforce, including Store Managers (SMs), Assistant Store Managers (ASMs), Cluster Operations Managers (COMs), Field Trainers and Sales team. The role focuses on enhancing operational efficiency, error reduction, improving compliance, and fostering a strong learning culture across PODs. Drive the Field Trainer Program, ensuring the right trainer-to-POD/City Head ratio and maximizing impact on underperforming PODs. Technology-Enabled Learning & Data Analytics. Leverage LMS to track learning adoption, measure impact, and generate actionable insights Stakeholder Management & Cross-Functional Collaboration.

Company Description Wise is a global technology company, building the best way to move and manage the worlds money, Min fees Max ease Full speed, Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money, As part of our team, you will be helping us create an entirely new network for the world's money, For everyone, everywhere, Job Description More about our mission and what we offer, Were looking for a Employee Relations Specialist to join our People Services team in the India office This role suits someone who is passionate about all things ER, but also wants the unique opportunity to have an impact on Wises mission and support our Wisers, Leads and wider teams in delivering a seamless employee experience throughout the entire ?Wiserjourney, This role will report to our APAC Employee Relations Regional Lead, based in Singapore, Your Mission As one team, our vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice To help us get there, youll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in APAC, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law and regulation updates, Youll also provide input on team goals, KPIs, efficiencies, process improvements and future optimization of our People Services team, through deliverables in local and global projects, Heres how youll be contributing to the team: Being a trusted and accountable specialist supporting end-to-end ER matters within dedicated business functions Supporting and advising Wisers and Leads through a significant volume and range of situations, including complex cases (from internal conflict management to external escalated cases) You will also balance our exposure and appetite to risk in the process, Partner with ER Specialists around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI, legal considerations and best practice, Collaborate with People Partners to complement their functional business insights with your ER data and expertise, Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices, Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the other SMEs to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice, Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow, Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data, Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work, This Role Will Give You The Opportunity To Contribute strategic thinking towards the bi-annual planning cycles: collate data on stakeholders team performance, share ideas for improvements and lead new projects, Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook, Maximise advisory impact and partnership: collaborate with the People Partners and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships, Qualifications About you: Strong HR experience: previous and demonstrable experience in a HR Advisor / ER Specialist role within APAC, owning and advising on a range of ER matters end-to-end Including (not an exhaustive list); advising on capability and conduct cases, absence cases, supporting grievances, advise on and support with change management decisions, carrying out Exit Interviews and on the rare occasion support with external claims or disputes raised through statutory bodies, labor authorities or employment courts across APAC region, Subject matter expert in employment law and ER advice: Senior Leadership will look up to you for sound advice on a variety of complex cases You need to have strong knowledge of Indias employment law landscape, Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects youll be involved with simultaneously This is a team effort but each Wisers contribution is crucial to Wises ongoing success, Data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs, A heap of empathy and emotional intelligence: youll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner, Adaptable: youll be as comfortable working with ambiguity as you are with certainty, as we need someone who can be agile enough to respond to changing priorities, but be able to have big-picture proactive thinking for the long-term path ahead, Collaborative: with tested communication and facilitation skills, you guide a vast variety of stakeholders, building and fostering relationships over time, but also not afraid to challenge through healthy discussions, Eagle-eyed attention to detail Ability to deal with confidential information in a professional manner Courageous and calm in challenging situations Some Extra Skills That Would Be Great Tech savvy: familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow, Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats, Regional experience: you have employment law experience in other countries in the APAC region, Additional Information For everyone, everywhere We're people building money without borders ? without judgement or prejudice, too We believe teams are strongest when they are diverse, equitable and inclusive, We're proud to have a truly international team, and we celebrate our differences, Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers, If you want to find out more about what it's like to work at Wise visit Wise Jobs, Keep up to date with life at Wise by following us on LinkedIn and Instagram,

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Educational qualification: Graduate in any discipline//UG can also Apply Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

We are seeking an experienced and results-driven HR business partner to align our HR initiatives and functions with business objectives and business needs. Duties for the HR business partner will include aligning staff to business objectives, recruiting the right talent, enhancing staff performance, supporting employee development, enhancing recruitment efforts, planning strategic HR initiatives, managing HR consultants, running orientation and onboarding processes, communicating role expectations, designing succession plans, maintaining staff relations, managing internships, updating policies and practices, and overseeing wellness and health initiatives. Your experience in human resources management will aid our organization in adding value to overall business objectives, providing HR solutions, resolving personnel grievances, retaining a talented workforce, and ensuring compliance with regulations. The ideal candidate for this role should have a good understanding of business functions, good communication skills, good interpersonal skills, strategic thinking, and good organizational skills. The noteworthy HR business partner should improve HR initiatives, enhance staff morale, enhance relations between staff and employers, contribute to attaining business goals, promote good HR practices, and attract talented recruits.

Hi All, Currently we are looking for WFM expert for Genus Power Infrastructure Limited, Jaipur. Role: WFM ExpertCompany: Genus Power Infrastructure Ltd.Exp: 4-6 yearsLocation: Jaipur, Jodhpur & Ajmer Overview: Genus Power Infrastructures Ltd., an ISO 9001: 2015 Public Limited Company forms an integral part of the reputed $400 million Kailash Group. The company primarily deals in the manufacturing and distribution of Smart Energy Meters, Power Distribution Management Projects &, Hybrid microcircuits across India as well as globally. Website: https://genuspower.com/ LinkedIn: https://www.linkedin.com/company/genus-power-infrastructures-ltd/posts/?feedView=all Role & responsibilities Configure and optimize WFM systems to meet manufacturing and field service labor requirements. Integrate WFM tools with ERP, MES, HRIS, and time & attendance systems for seamless data flow. Analyze historical production and field service data to accurately forecast workforce demand and plan capacity. Develop automated reports and dashboards to monitor key metrics such as productivity, absenteeism, overtime, and compliance. Provide data-driven insights to support strategic workforce planning and operational decision-making. Lead process improvements and digital transformation initiatives to automate scheduling and reduce manual workload. Provide technical support, troubleshooting, and training for WFM users including planners, supervisors, and HR teams. Maintain data accuracy and system integrations to enable real-time workforce visibility and responsiveness. Interested candidates can share your CV's on bhoomi.bagora@genus.in

Design and configure objects related to compensation such as Workforce Compensation and Total Compensation Statements Prepare documents such as functional specifications and configuration workbook Prepare functional test scripts and upload them in desired tools Run CRP, SIT test scripts with screenshots or proofs Work with tech team to provide requirements related to FFs, reports and interfaces Conduct UAT with the customer and resolve defects in timely manner

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Role : Solution Consultant Skill : Kronos consultant Exp : 6 to 11 years JD as below : Role Overview: As a Sr. Solution Consultant , you will play a pivotal role in delivering superior workforce management solutions to our clients. You will be accountable for your own success, utilizing your expert knowledge of workforce management software to design and implement solutions that maximize benefits for our customers. Your superior communication and presentation skills, coupled with your ability to manage complex environments and client relationships, will ensure your success in this role. Key Responsibilities: Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments. Solution Design: Architect comprehensive solutions that integrate UKG Pro WFM (Dimensions) with third-party products, ensuring alignment with business goals. • Customization and Integration: Design and implement customizations and integrations to meet specific client needs. Documentation: Collect, analyse, validate, and document business requirements, creating detailed technical specifications for the implementation team. Build and Configuration: Oversee the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase. Testing Support: Provide guidance and support during the testing phase, including functional testing, integration testing, and user acceptance testing (UAT). Best Practices: Advocate for and implement industry best practices in workforce management, process optimization, and system configuration. Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts. Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction. Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning aspects. Travel: Travel up to 25% may be required to meet with clients and support project implementations. Qualifications: Education: Bachelors degree or equivalent in Computer Sciences or a related field. Experience: 6 to 10 yrs years of experience implementing or supporting enterprise software applications and hardware used in web environments (UKG Pro WFM/Workday/Ceridian/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor). 5+ years of experience in Workforce Management is a must. Relevant experience as a consultant in a similar application environment is desirable. Extensive experience in implementing solutions for medium to large enterprise customers. Skills: o Thorough understanding of business, process, and technology relating to workforce management. Experience with requirement gathering, solution designing, implementing, and configuring UKG Products. Extensive experience on UKG Pro WFM (Dimensions) modules like Time Keeping, Accruals and Leave is a must. Experience on modules like Advanced Scheduling, Forecasting, Attendance and Activities is desirable. Prior experience in supporting functional testing, integration testing, and UAT. Demonstrated track record in delivering quality, on-time technology, and business solutions to a diverse customer base. Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction. Excellent verbal and written communication skills.

5+ years of experience implementing and supporting following: Enterprise Planning & Budgeting Cloud Services (EPBCS) modules - Financials, Workforce, Capital, and Projects Enterprise Profitability & Cost Management Cloud Services (EPCM) Oracle Integration cloud (OIC). 1+ full life cycle Oracle EPM Cloud Implementation. Experience in creating forms, OIC Integrations, and complex Business Rules. Understand dependencies and interrelationships between various components of Oracle EPM Cloud. Keep abreast of Oracle EPM roadmap and key functionality to identify opportunities where it will enhance the current process within the entire Financials ecosystem. Proven ability to collaborate with internal clients in an agile manner, leveraging design thinking approaches. Collaborate with the FP&A to facilitate the Planning, Forecasting and Reporting process for the organization. Create and maintain system documentation, both functional and technical Knowledge of Enterprise Data Management Consolidation (EDMCS) Is plus Experience of Python, AWS Cloud (Lambda, Step functions, EventBridge etc.) is preferred.------ ------EPM - Seven to Ten Years,Application Configuration & Functional Administration Specialist - One to Three Years---

JOB DESCRIPTION Role: US SPE - Payroll Location: Chennai Work Mode: Work from office(5 days) JOB DESCRIPTION Role: US SPE - Payroll Purpose of role Responsible for day-to-day processing and running of payroll so that changes to employee are accurately recorded and paid. Also provides first line support to HR managers and employees across the business, responding to basic Payroll queries and signposting employees to policies, procedures, and specialist advice from other members of the team. Key areas of responsibility Administration/generalist HR Act as the primary responsible for processing in payroll system Able to handle the payroll run and work on payroll reports Responsible for payroll reconciliation and analyze the variances to fix them. Efficiently manage and administer the payroll processing in a timely and accurate manner, ensuring all necessary tasks are completed linked to each process. Develop and maintain appropriate systems and procedures as required. Provide support to SAP technical team in testing. General Actively contribute to an engaged workforce and making a great place to work. Personify the business’s target culture by cascading, supporting, and demonstrating the required personal behaviours to ensure this cultural model is adopted. Ensure customer service experiences throughout the operation are always market-leading and consistent. Actively support desire to be an exciting and inspirational place to work and which gets the most from its employees in the context of the culture as defined above. US Shift Purpose of role Responsible for day-to-day processing and running of payroll so that changes to employee are accurately recorded and paid. Also provides first line support to HR managers and employees across the business, responding to basic Payroll queries and signposting employees to policies, procedures, and specialist advice from other members of the team. Key areas of responsibility Administration/generalist HR Act as the primary responsible for processing in payroll system Able to handle the payroll run and work on payroll reports Responsible for payroll reconciliation and analyze the variances to fix them. Efficiently manage and administer the payroll processing in a timely and accurate manner, ensuring all necessary tasks are completed linked to each process. Develop and maintain appropriate systems and procedures as required. Provide support to SAP technical team in testing. General Actively contribute to an engaged workforce and making a great place to work. Personify the business’s target culture by cascading, supporting, and demonstrating the required personal behaviours to ensure this cultural model is adopted. Ensure customer service experiences throughout the operation are always market-leading and consistent. Actively support desire to be an exciting and inspirational place to work and which gets the most from its employees in the context of the culture as defined above.

You have led at least 5 full lifecycle Oracle Planning Cloud implementations. You have experience in implementing prebuilt frameworks and/or modules like Financials, Workforce, Capex, Projects, and Strategic modeling. Your strong knowledge of Enterprise Planning Business processes and financial reporting is required for this role. You have the experience to recommend roadmaps and implementation plans. You will partner with our team of consultants to create solutions that provide significant value for the customer by leveraging industry trends and client needs. You are eager to manage and mentor project team members. You are capable of scoping project level of effort, assessing options, and interacting with clients to provide leading practice guidelines.,

You will be responsible for maintaining a high level of confidentiality, working proactively, and being a good team player. As a world leader in cloud solutions, Oracle utilizes cutting-edge technology to address current challenges. True innovation thrives on diverse perspectives, abilities, and backgrounds. By ensuring that every voice is heard, we are motivated to exceed past achievements. Our commitment to expanding an inclusive workforce fosters a culture that values varied insights and perspectives. Having collaborated with industry leaders across multiple sectors, Oracle has thrived for over 40 years by upholding principles of integrity. Oracle offers global opportunities that prioritize work-life balance. Our comprehensive suite of employee benefits is highly competitive, structured on the values of equity and reliability. We prioritize our employees" well-being by providing flexible medical, life insurance, and retirement plans. Additionally, we promote community engagement through volunteer programs. At Oracle, we are dedicated to including individuals with disabilities in all aspects of the employment process. If you require assistance or accommodation due to a disability, please contact us at +1 888 404 2494, option one. Note: Oracle is a United States Affirmative Action Employer.,

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Preferred candidate profile Good communication skills Candidates should have minimum 6 years of experience in scheduling Overall 10 years of experience in WFM or Global Command Center operations should have experience working on IEX tool mandatory Additional details mode of work remote or hybrid shift Flexible to work for US and UK Office location Bommanahalli Bangalore Role & responsibilities Manage the headcount forecasting process with consideration of known business events and strategies Develop, supervise, lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Guest Satisfaction. Analyze trends within assigned operations, including contact volumes, contact patterns, in-store traffic, inbound & outbound shipments, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast arrival patterns. Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues. Work with marketing and finance partners to understand key drivers (such as specialty programs and environmental issues) and capacity needs. Leverage and manage historical data to develop educated assumptions for planned initiatives and future forecast periods. Assure accurate monthly/weekly/daily/intraday forecasts Lead Operational meetings with Management, to ensure everyone is proactively prepared for the expected events of the day. Manage configuration and support of ongoing initiatives such as flexible schedules and PTO allowances. Provide real time and historical contact centre data to management team, including key performance indicators such as AHT, Shrinkage, Adherence, Conformance, Service Level etc., working closely with them to proactively identify ways to improve results. Assume ultimate responsibly for daily Service Level attainment through properly Forecasting call volumes and AHT, producing efficient schedules, and effectively managing the intraday operation. Drive the Workforce Planning team to meet its weekly, monthly, and annual expectations on the critical Forecasting Accuracy, Schedule Efficiency, and Agent Delivery KPIs that are specific to the Workforce Planning team. Recommend, organize, develop and help implement process improvements and training enhancements, using experience and facts to support. Manage schedule interface staffing rules and settings to maximum use of the application and assure a positive end user experience. Serve as an internal expert on Key Performance Indicators ("KPIs") that impact the ability to consistently and effectively meet Service Level and guest expectations. Assure timely system updates of staff movement, historical results and proper trending within the WFM application. Other duties and special projects as assigned.

We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd. Note: Candidates must have 2 years of experiences in RTA willing to work in night shifts. Required for Immediate joiner's Role & responsibilities Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service Respond to client requests on staffing and service related queries accurately and in a timely manner Respond to client requests on staffing and service related queries accurately and in a timely manner Preferred candidate profile Monitor CMS for SLA - SL%, Abandoned %, Wait time & IMC as applicable to Project to check deviation from required Compare staffing, AHT & forecast for planned versus actuals - CMS versus IEX, EWFM, Excel Report interval update with accuracy and within the stipulated TAT Compare real time CMS with Schedule data from Excel, IEX or EWFM Report out requirements to Operations for real time staffing needs All Reports should be sent with accuracy and within TAT All Reports should have the stakeholders copied (internal & external) as deemed necessary for the Project Client responses should be specific and should be reported within the stipulated TAT and with accuracy Adhere to all organization processes and policies