168 Workforce Jobs

Job Title:Head Workforce Strategy DeploymentCareer Function:OperationsJob Family/Subfamily:Operations Workforce Deployment Vendor ManagementCareer Stream/Career Level:Senior ManagementLocation:HQC MumbaiReporting To:National Operations HeadTravel Required:25% 50% 75% About DHL Blue Dart Express IndiaAt Blue Dart, we go beyond delivering shipmentswe deliver trust, precision, and excellence As Indias most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network Backed by the strength of DHL Group, we bring together international standards with deep local expertise Our dedicated Boein...

Job Title:Head HR Projects DigitalizationFunction:Human ResourcesReports To:CHROLocation:Mumbai, IndiaAbout Blue Dart Express IndiaBlue Dart Express India, a leader in logistics and express delivery, is part of the DHL Group With an extensive network covering over 37,000+ locations across the country, we continue to set benchmarks in speed, efficiency, and service excellence As an employer, Blue Dart is committed to creating a workplace that fosters innovation, digital transformation, and a seamless employee experience through technology-driven HR solutions Position OverviewThe Head HR Projects Digitalization will play a crucial role in driving HR transformation initiatives, digitization pro...

5+ years of experience implementing and supporting following: Enterprise Planning & Budgeting Cloud Services (EPBCS) modules - Financials, Workforce, Capital, and Projects Enterprise Profitability & Cost Management Cloud Services (EPCM) Oracle Integration cloud (OIC). 1+ full life cycle Oracle EPM Cloud Implementation. Experience in creating forms, OIC Integrations, and complex Business Rules. Understand dependencies and interrelationships between various components of Oracle EPM Cloud. Keep abreast of Oracle EPM roadmap and key functionality to identify opportunities where it will enhance the current process within the entire Financials ecosystem. Proven ability to collaborate with internal...

IQ Back Office is hiring immediate joiners for US Payroll Specialist . If you think your profile is suitable for the below job description, Kindly share your updated profile to the below Email id "recruitmentissc@iqbackoffice.com" Job Description: General US payroll knowledge and experience Familiarity with UKG/Workforce (Kronos) Answer Level One help desk questions (mostly email) Set up new employees in the system 35K Employees Must work US time zone Regards HR Team

Develop and execute a corporate sales strategy to acquire and expand enterprise accounts. Identify and target corporate clients for HR solutions, including HRIS, ATS, payroll, and workforce management software. Engage clients through effective cold calling and persuasive sales conversations. Build and maintain a strong sales pipeline through networking, referrals, outbound prospecting, and industry events. Negotiate and close high-value deals with CHROs, HR Heads, and C-level executives. Conduct consultative discussions with corporate HR leaders, understanding their business challenges and offering tailored solutions. Develop and nurture long-term relationships with corporate HR teams to dri...

Requirement of a full-time trainer for UKG Pro WFM. Module name- UKG Pro WFM-application (Time & attendance, HRMS ) Audience-OEM, TechM, Possibly third parties Engagement- Full time (on Contract basis Total duration- 1 year Domain-HCM

Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTS Client Interaction Required Candidate profile Min. 2 years exp. as a WFM Analyst/RTA/MIS in a BPO Basics of WFM like SL,AL, abandoned etc. along with what if scenarios Definition of the KPI’s, matrix calculations Open to work in rotational Shifts

Role & responsibilities Operational Reporting & Analysis: o Track and analyse billable hours, shrinkage and other KPIs to measure operational efficiency. o Develop, maintain, and present reports on operational output, productivity, and trends. o Provide data-driven insights to help optimize resource utilization and workflow efficiency. Work Allocation & Scheduling: o Allocate daily/weekly work assignments based on business priorities and workforce capacity. o Identify workload distribution challenges and escalate any resource constraints. o Ensure adherence to established workforce planning guidelines and schedules. Data Management & Dashboard Development: o Create and maintain dashboards an...

On time Operators deputation Skilled operator’s deputation based on Order Operators Compliance documents Breakdown due to Operators Machine log sheet record Operators availability Operators Onboarding & Documentation Required Candidate profile Operators IPAF, SHEQ & operation skill Training Operator Hiring & Deployment at all the sites. cv@capitalplacemntservices.com

Job Title- RTA Location- Noida, Gurgaon, Mumbai Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability.Track and report on adherence, occupancy, and other performance indicators through...

Experienced WFM professional with over 2-8 years of hands-on expertise in workforce scheduling, capacity planning, and real-time management within BPO/Call Center environments. Proficient in Verint IEX TotalView, creating and managing intraday schedules, shift patterns, and agent adherence tracking. Strong understanding of call volume forecasting, shrinkage planning, and service level optimization. Proven track record in collaborating with Operations, Quality, and HR teams to drive workforce efficiency and ensure SLA compliance. Adept at analyzing performance data to make data-driven scheduling decisions, minimizing idle time, and enhancing occupancy/utilization. Skilled in using WFM tools (...

EY- Global Delivery Services (GDS) People Consulting (PC) - Work Force Management (WFM) – UKG Senior Consultant Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC WFM practice, you’ll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction. The opportunity We are looking for Senior Consultants with expertise in UKG Pro Workforce Management to join the ...

EY- Global Delivery Services (GDS) People Consulting (PC) - Work Force Management (WFM) – UKG Senior Consultant Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of our GDS PC WFM practice, you’ll be part of a team that support clients in aligning their HR function with the Organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction. The opportunity We are looking for Senior Consultants with expertise in UKG Pro Workforce Management to join the ...

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory...

Role - WFM RTA Analyst Skill - WFM | RTA | MIS | international experience Exp - Min 2 years Notice - Immediate joiner to 30 days official Loc - Pune 5 Days working 2 days rotational off | Night shifts teena.ghrs@gmail.com

Responsibilities: Looking for Immediate Joiner Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, good in communication. Provident fund Health insurance Annual bonus Work from home Flexi working

Experience in UltiPro / UKGPro (People, Benefits, Payroll) including security roles, system configuration, platform configuration, data updates, mass imports, system enhancements, end-user support, and troubleshooting Configure UltiPro / UKGPro to meet business needs through new workflows, integrations, modules, and business rules (i.e., configuration of HR policies, Recruitment & Onboarding, Org setup for Jobs, Positions & Locations, Performance, Compensation, Policies for Entitlements, Time-Off and Punch, Open Enrollment, Plans and Options, Payroll Earnings & Deductions, Payroll processing etc) Document, communicate and train end users on system changes, new processes/workflows Provide pay...

Kronos Consultant : Immediate Joiner Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, good in communication. Health insurance Provident fund Annual bonus Flexi working

Job Description: Workforce Real-Time Analyst Job Title: Workforce Real-Time Analyst Department: Workforce Management (WFM) Reports To: Workforce Real-Time Manager / WFM Manager Location: Bangalore Job Type : Full Time Job Summary: The Workforce Real-Time Analyst is responsible for monitoring, analyzing, and reporting on real-time contact center performance to ensure service level goals are met. This role plays a critical part in managing intraday staffing, adherence, and queue performance, while collaborating with operations and workforce teams to optimize resource utilization. Key Responsibilities: Monitor real-time call volume, agent adherence, and service levels across multiple queues and...

Job Title: Intraday Analyst - Workforce Management (Support Canada Region) Time: 5:30pm to 2:00 am Location Pref: Bangalore & Gurugram Mode: WFH ( 2 days from office in a month for meetings) Team: Workforce Management Job Summary: The Intraday Analyst optimizes daily contact center operations by monitoring real-time performance, making data-driven decisions, and implementing tactical adjustments to ensure service level targets are met efficiently. Key Responsibilities: 1. Real-time Monitoring and Analysis o Monitor intraday contact center performance metrics in real-time o Analyze call volume patterns, handle times, and agent adherence o Identify trends and anomalies that may impact service ...

Job Summary This position is responsible for providing advisory to the Enterprise Headcount Planning team leading in from the enterprise strategic imperatives goals and controls around including but not limited to C&B pyramid in-year promotions attrition and bench volumes. During the annual planning exercise that usually lasts 4 months the role also demands a hands-on approach requiring the incumbent to develop multi-dimensional and configurable annual headcount plans utilizing advanced statistical Responsibilities Key Deliverables/Responsibilities: Including but not limited to: Annual Enterprise headcount plans (multiple versions) Provide advisory to the Enterprise Headcount Planning team a...

Job Description: Oversee recruitment, payroll, and employee relations while driving HR strategy and compliance across the organization. Key Skills: HR Operations, Recruitment, Payroll, Compliance, Leadership

Skills Required: Workforce Management Expertise: Understanding of workforce management concepts and practices (e.g., staffing models, scheduling optimization, skills gap analysis). Data Analysis & Problem-Solving: Proficiency in data analysis tools and techniques to identify trends, correlations, and root causes of workforce management issues. Business Excellence Knowledge: Understanding of business excellence methodologies and their application in workforce management. Communication & Collaboration: Excellent communication skills to present findings, collaborate with stakeholders, and recommend solutions. Technical Skills: Proficiency in data analysis (e.g., Excel) and project management to...

Hiring for WFM RTA hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha

Hiring for WFM role hyderabad /Pune Immediate joiners Skills-WFM/RTA/Scheduling/Capacity planning/Real time analyst/Rostering Ctc - 7 LPA Night shifts Work from office Graduation mandatory 5 days working 2 way cabs Contact - 9509529566neha