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Sr. Representative, Real Time Management

Concentrix

2.0 - 4.0 years

Gurugram, Haryana, India

On-site

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Provide troubleshooting support for all Tier one and tier two escalations and coordination for all global inbound and outbound systems and call routing issues. Participating in Rapid Response calls to minimize system downtime, and regular updates to all levels of senior management of a global perspective. Recognize and initiate escalation for all system difficulties, i...

Posted 3 days ago

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Walk-In-Interview || HR-MIS || Gurgaon

IGT Solutions

1.0 - 3.0 years

1 - 3 Lacs

Gurgaon/gurugram

Work from Office

Job Title: HR-MIS Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Anal...

Posted 1 week ago

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Senior Executive (Work Force Management)

EXL

2.0 - 6.0 years

3 - 6 Lacs

Pune

Work from Office

HIRING FOR WORKFORCE MANAGEMENT / RTA Interested candidates please share your resume on sakina.khandwala@exlservice.com Role & Responsibilities: Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound ari...

Posted 2 weeks ago

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RTA - Real time Analyst

Hexaware Technologies

1.0 - 5.0 years

1 - 5 Lacs

Mumbai, Thane, Navi mumbai

Work from Office

Real Time Analyst RTA -WFM Specific Duties: 1. Ensuring real time Queues monitoring. 2. Real time Shrinkage Tracking 3. Real time Service level Monitoring & Reporting for each interval 4. Business agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Experience At least >1 Year Experience in International Call center monitoring - Inbound At least 2> Years Experience in Domestic Call center Monitoring Inbound Skills / competency requirements Basic Excel knowledge Good communication skills in English Client Interaction experience would be added advantage Sound knowledge of Inbound Line of business Problem Identifying & resolving

Posted 3 weeks ago

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Lead Associate RTA (WFM)

IGT Solutions

1.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers , were committed to driving innovation and excellence. Learn more: www.igtsolutions.com We're Hiring! Join the Team at IGT Solutions Pvt Ltd Location: Pune | Shifts: Rotational Are you passionate about data, reporting, and the travel industry? We’re looking for a RTA (Real Time Analyst) to join our growing team! Key Responsibilities: • Generate and publish Hourly/Daily/Monthly reports • Create custom templates and reports based on process needs • Manage and schedule reports across multiple programs • Collaborate with...

Posted 4 weeks ago

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