981 Rta Jobs

EY- Assurance Staff – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols. The opportunity We’re looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance. Your key responsibilities Timely updation of resource schedules on scheduling tools (ARMS/Retain) Timely review and resolution of scheduling conflicts. Proactive review of resource availability /resource requirements. Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT. Optimization of resource utilization through effective schedule management. Basic reporting and analysis. Skills and attributes for success Good verbal and written communication skills. Basic knowledge of MS Excel. Excellent teaming and interpersonal skills. Positive attitude and ability to excel under tight timelines. To qualify for the role, you must have Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred. Ideally, you’ll also have Basis knowledge on MS – Excel Ms - Office Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide. Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries What we Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Scheduling Analyst Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes. Accountability & Activities Results Focused: Perform analysis on the schedule fit efficiency to ensure optimum solutions through working with and managing offshore activities and workloads, Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team Coordinate offline planning with offshore Bank holiday scheduling Communication: Ensure relationships are maintained to ensure communication is maximised with key areas of the business. Set up and maintain regular contact with all planning teams at all sites. Attend all relevant business planning meeting Run effective handover meeting to communicate the plan to tactical planning and operations Projects & Change: Take responsibility for other adhoc projects. Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver. Professional Know-how: Qualification: Matric required Experience: 3 - 4 years planning/scheduling experience Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint) Experience with the Marks & Spencer (M&S) account Knowledge Skills and abilities: Experience at working to challenging deadlines. Self-motivated, enthusiastic, professional individual Basic commercial awareness Advanced use and understanding of Workforce management systems Good organizational skills Excellent Communication Skills both verbally and written. The ability to analyse data and make valuable business decisions Excellent MS office application knowledge including Excel & Access Further requirements: The role-holder will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas. Working Relationships Internal: Operations/functional lines Mandatory Key SkillsAspect eWFM,AIDA,Dakota,Firefly,OPT,MI Webview,Sharepoint,Workforce management systems*

Roles and Responsibilities * Manage workforce planning, forecasting, and capacity planning to ensure optimal resource allocation. * Oversee real-time analysis (RTA) and rostering to minimize overtime and optimize labor costs. * Collaborate with stakeholders to identify areas for process improvement and implement changes. * Develop and maintain accurate demand forecasts to inform staffing decisions. Desired Candidate Profile 8 years of overall experience in 2 years as Workforce Management (WFM) * Strong skills in RTA, Real Time Analysis, Capacity Planning, Forecasting, and Workforce Planning. * Proven ability to analyze complex data sets and develop actionable insights.

Job Title: Real Time Analyst/Resource Planning Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role: Communicate to impacted businesses on actions taken and current status Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required Receive, review, and make decision for same day, unplanned, off-phone requests Pro-actively communicate and follow up with site operations to execute all planned and real-time activities Communicate effectively with the business about its needs with personnel at all levels Serve as a resource for answering questions about the daily operations of the call center Monitor and track traffic and trunks across the organization on a real-time basis, including in-sourced and outsourced Contact Centers Your Profile: Schedulers/ Resource Planning analysts : Graduate from accredited institution Must exposure in scheduling agents of significant size in earlier role Exposure to all types of channels i.e. Inbound, Outbound, Email/Chat and blended process is preferred Strong working knowledge of workforce tool, preferably Verint Strong understanding of WFM concepts, different methodologies Excellent written and oral communications skills Real-time/ Outbound analysts: Graduate from accredited institution Strong understanding of contact center and WFM Intraday management processes Strong working knowledge of workforce tools (preferably Verint & Genesys Dialer) Strong understanding of WFM concepts & metrics Exposure to all types of channels i.e. Inbound, Outbound, Email/Chat and blended process is preferred Excellent written and oral communications skills Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously. Strong problem-solving skills and adaptability to changing priorities.

Location: Ahmedabad and Gandhinagar Strong English Communication Skills, problem solving skills Proficiency in Microsoft EXCEL/ Google Sheets Experience: 2+years with BPO Sector preferred INTERNATIONAL BPO

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

Strong analytical & problem-solving skills Proficiency in Excel/Google Sheets Bachelor’s degree or equivalent 1–3+ years of workforce/resource planning experience (BPO preferred)

We are looking for a motivated and detail-oriented individual to join our team as a Workforce Management (WFM) Executive. This entry-level role is ideal for fresh graduates or candidates with 1 year of experience. Good knowledge of Excel required. Required Candidate profile You will support real-time monitoring, scheduling, and reporting activities to ensure smooth business operations. B.Com OR BBA graduates only 0- 2 Years experience candidates can apply Perks and benefits Salary 2.5 to 3.5 LPA + upto 5k Incentives

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Responsibilities Perform consulting services for Business Central projects in the areas of documentation, configuration, testing, and issue tracking Work with clients and provide exceptional customer service and support on implementation. Develop and maintain relationships with clients, interact with the client project team regarding task status, and represent the company via formal and informal client contact Configure, customize, and test systems based on the customer requirements Develop and assist academy-led training with content and expertise Learn and utilize Armanino implementation standards and tools/documents Write and maintain programming and project documentation based on provided specifications Support end-user and system administrator training in remote formats Understand and use configuration/programming and documentation best practices Continuously improve knowledge through research and self-study Identify and make recommendations to improve processes, methodologies, and best practices Willingness to take part in company training and obtain certifications as necessary Requirements Bachelors degree in business, information systems, or equivalent work experience 2+ years of ERP implementation experience in Business Central (BC) or NAV Experience working in a progressive consulting or professional services firm Excellent organizational skills, detail-oriented and aligned with firm and client goals Client-facing experience, problem solver with a positive attitude Experience with multiple add-ons, or ISVs Experience with clients in industries such as manufacturing, distribution, life sciences, is preferred Compensation and Benefits Compensation: Commensurate with Industry standards Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position. "A rmanino is the brand name under which Armanino LLP, Armanino CPA LLP, and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP and Armanino CPA LLP are licensed independent CPA firms that provide attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,transfer, leaves of absence, compensation and training. Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.

Roles and Responsibilities Manage day-to-day operations of the team, ensuring efficient scheduling and planning of resources. Develop and maintain accurate forecasts to ensure effective capacity planning and resource allocation. Collaborate with stakeholders to identify areas for improvement and implement process enhancements. Analyze data to optimize staffing levels, reduce costs, and improve customer satisfaction. Provide exceptional customer service by responding promptly to queries from customers. Desired Candidate Profile 0-3 years of experience in WFM Planning & Scheduling or related field (BPO/Call Centre). Strong understanding of Capacity Planning, RTA (Real-Time Analysis), and Scheduling principles. Proficiency in using WFM tools such as Workforce Management Systems (WMS) software.

Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: French language mandatory with People Management required 2-3 years experience in the financial industry 3-4 years experience in Dispute/Chargebacks/Customer service Operation Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.

Role Summary: The Company Secretary is responsible for ensuring the companys compliance with legal and regulatory requirements, maintaining effective governance, and providing administrative support to the Board of Directors. Key Responsibilities: Governance: Ensure compliance with company laws, regulations, and best practices. Maintain up-to-date knowledge of regulatory changes. Advise the team on governance matters. Board Administration: Coordinate Board Notice and Agendas. Drafting and circulate Minutes as per Secretarial Standards. Prepare and circulate meeting materials. Maintain accurate records and filings. Maintain Statutory Register. Compliance Management: Oversee compliance with regulatory requirements. Identify and mitigate risks. Implement and monitor compliance policies. Listing Obligations: Adherence to SEBI LODR Regulations Ensuring quarterly, half yearly, yearly and periodic compliances under SEBI LODR Regulations Preparation and Finalisation of Draft Board s Report, CG Report and Annual Report as per LODR Regulations Undertaking the Compliances for prevention of Insider Trading Compliances, reporting and correspondence related to CSR Activities undertaken by the Company or through implementing agency. Compliances related to declaration of dividend, if any. ESOP related Compliances Revision in Policy & Charters as required under SEBI LODR & Companies Act from time to time. Stakeholder Relations: Act as single point of contact for shareholders. Facilitating communication and addressing queries or concerns. Coordination for Shareholders Meetings and managing voting process. ROC Filing: Well verse with sections of the Companies Act 2013. Filing of Statutory Form with ROC. Able to independently handle transactions with ROC like: Creation / Satisfaction of Charge. Issue of Securities (As per section 42 and 62 of Companies Act, 2013) Incorporation of Companies. Preparation of Board s Report, AOC 4 and XBRL. Preparation of Annual Return. Preparation of Form like DPT 3, MSME, DIR 3 KYC, etc. Company Records and Registers: Maintaining accurate and up-to-date company records including statutory register and corporate documents. Ensure proper filing and storage of documents. Other: Provide administrative support to the Board. Collaborate with external advisors (Lawyers, Auditors, Consultant, etc.) Coordination with RTA for Securities related matters. Digitization: Focus on digitization of key secretarial matters, documents and records. Must-Have Skills: Professional certification (e.g., ICSA, ACIS) Graduate qualification Postgraduate qualification in Law, Business, or related field (if any) Proven experience as a Company Secretary. Strong knowledge of company law, governance, and compliance. Excellent organizational and communication skills. Good-to-Have Skills: Experience with company secretarial software. Familiarity with industry-specific regulations.

Well versed with demand validation, bench Management and fulfilment through internal sources. High responsiveness and ownership. Tenacity to follow up/follow through on assigned tasks/get work done. Ability to gain trust and partner with stakeholders to achieve the set goals/targets. Engage with stakeholders (Business/Delivery/Support Functions) in solutioning. Some appreciation of data and ability to draw inference from the same. Some appreciation of technology. Good negotiation, prioritization, communication and presentation skills. Working knowledge of excel.

The Security Operation Specialist has end-to-end responsibility for the physical and logical security of the Network/Services, OSS/SQM, and Infrastructure, as per the security policy, and manages the components of security services provided to Nokia customers' end users, within service levels agreed upon with those customers. You Have: Graduate or Master's in engineering withmore than 10 years of relevant experience in a combination of security operations (managed detection and response), threat intelligence, and threat hunting. Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Computer Hacking Forensic Investigator (CHFI) Proven track record and experience in Security Operations Management, Managed detection and response, Threat modelling & Use case development, Threat Intelligence & Threat hunting, Investigation and Digital forensics Can determine the information security approach and operating model in consultation with stakeholders and aligned with the risk management approach and compliance monitoring of risk areas. It Would Be Nice If You Also Have: Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences at various hierarchical levels Strategic leader and builder of both vision and bridges, and able to motivate the appropriate teams in the organization Knowledge and understanding of relevant legal and regulatory requirements, e.g. Country country-specific telecom security conditions, CII (Critical Information Infrastructure) regulations, etc. Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including 800-53 and Cybersecurity Framework Recognised expert in one or more Managed Security Services (MSS) functional areas, at a regional or global level. Addresses and resolves highly complex MSS operations performance issues or challenges, including through technical leadership of highly-skilled teams. Interprets internal and external MSS operational and technology challenges and recommends how they should be overcome. Takes a leadership role in the development of innovative practices to improve MSS operations.Is responsible for leading the design, build, test, and implementation of security systems within an organisations IT and telecom network and shall be the owner for Performance & Quality Management of Security Operations & Administration. Approves new and/or changes to guidelines and procedures for the function. Contributes to strategic decisions for not only Managed Services operations, but also the MSS business. Contributes to the development of concepts to determine the professional direction of Managed Services delivery operations personnel. Acts as a professional leader for Managed Services operations, mentoring senior Service Operations Engineers. Often leads longer-term MSS complex improvement projects with moderate resource requirements, risk, and complexity.

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 3+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: WFA - HCM.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce Planner? Requirement: Heres what were looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management. We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. Were in search for someone who is proactive when it comes to making decisions, as well as solving problems. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly.

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or system issues. Service Level Management: Ensure all queues and channels (voice, email, chat) are meeting their targeted service levels by managing agent activities and reallocating resources as needed. Communication: Act as the central point of contact for operational challenges. Communicate proactively with team leaders, managers, and other departments about potential risks, performance trends, and action plans. Reporting & Analysis: Generate and distribute real-time, daily, and ad-hoc reports on key metrics like service level, average handle time (AHT), and occupancy. Problem-Solving: Identify the root cause of performance deviations and implement solutions, or escalate issues to the appropriate teams (e.g., IT, Ops Leadership). Process Improvement: Contribute to the continuous improvement of WFM processes, tools, and systems. Skills & Qualifications: Proven experience in a contact center or a WFM-related role. Strong analytical and quantitative skills with the ability to interpret data and make quick, data-driven decisions under pressure. Proficiency with Workforce Management (WFM) software (e.g., NICE IEX, Verint, Aspect, etc.) and call center technology (ACD). Advanced knowledge of Microsoft Excel is often required. Excellent communication skills, both written and verbal, to effectively collaborate with various stakeholders. Detail-oriented with a strong ability to multitask and manage competing priorities in a fast-paced environment. Strong problem-solving skills and a proactive, "can-do" attitude.

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs. So, do you have what it takes to become a Workforce Planner? Requirement: Heres what were looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management. We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. Were in search for someone who is proactive when it comes to making decisions, as well as solving problems. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly. Also, maintain HC recon WOW, track wow Ramp

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity

About The Role Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. About The Role - Grade Specific Responsible for processing complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. The responsibilities will include, but will not be limited to:Preparation (calculation) and processing of complex General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop ProceduresInitiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting ManualsProcessing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop ProceduresMonitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalizationProcessing of bank statements on daily basis and reconciliation of bank related accounts, as well as clearing and monitoring the sub bank accountsReconciliation of intercompany transactions and agreement of Intercompany balances with counterpartiesInitiation and execution of Intercompany netting / settlementsPreparation and execution of Period End Close related activities according to agreed time table and procedures Monitoring of Period End Close progress, interacting (and escalating if required) with Clients Finance Controllers or Process Owners to ensure timely closure and reportingReconciliation of low/medium risk balance sheet accounts and review and approval of low risk reconciliationsPreparation of operational reports from the area of expertiseInitiation and monitoring of automated transactions, i.e. FX valuation or depreciationPreparation of data for financial, management and treasury reporting moving the data from source systems (ERP) to reporting and consolidation systemsReview and finalization of financial, management and treasury reportingPreparation of tax and statutory reportingExecution, monitoring and testing of financial controls, as per Client Controls Framework