Openings For Sales Coach(International),2 +Yrs exp,Gurgaon

**Openings for a leading international bpo**
Job Location: GurgaonJob Role: Sales Coach

Job Role:

The ideal candidate has a strong background in sales, excellent communication skills, and a passion for developing others.

Responsibilities:

• Conduct training sessions and provide ongoing coaching to a team of agents on sales techniques, product knowledge (including Vivint's smart home technology), and customer service skills.
• Monitor agent performance, provide constructive feedback, and develop action plans for improvement.
• Guide and motivate agents to upsell and cross-sell Vivint's products and services to customers.
• Ensure the team meets key performance indicators (KPIs) and sales targets.
• Handle escalated customer issues and provide technical support as needed.
• Maintain a positive and high-energy work environment.
• Work a

  night shift

  to align with our U.S. customer base.

Qualifications:

• Proven experience in a sales or technical support role, preferably within a U.S. process environment.
• Strong coaching and mentoring skills.
• Excellent verbal and written communication skills.
• Ability to analyze performance data and identify areas for improvement.
• Familiarity with smart home technology or a similar technical field is a plus.
• Must be an

  immediate joiner.

Schedule & Compensation:

• Working Days:

  5 days a week

• Shift:

  Primarily night shift

Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010