140 Communication Training Jobs

Experience in Process Trainer in international voice process Design and deliver soft skills training programs. Provide personalized coaching to improve their communication skills, including public speaking, presentation skills & written communication

Key Responsibilities: Conduct sessions on communication, GD, and interview skills. Boost student confidence through activities. Maintain reports and coordinate with teams to meet training goals.

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.

Hi We are looking for Communication Trainer. As a Communication Trainer, you will play a pivotal role in developing and enhancing the communication skills of our customer service professionals. Your efforts will directly contribute to ensuring they deliver outstanding customer experiences. You will be responsible for designing and delivering engaging training programs focused on verbal and written communication, soft skills, and customer interaction best practices. Key Responsibilities: Design, develop, and deliver comprehensive communication training programs. Conduct engaging and interactive training sessions for new hires and existing employees. Assess communication proficiency and provide constructive feedback. Identify communication gaps and develop targeted interventions. Monitor and evaluate training effectiveness for continuous improvement. Collaborate with operations and quality assurance teams to align training with business objectives. Stay updated with industry best practices in communication training and customer service. Prepare and maintain training materials, reports, and documentation. Excellent verbal and written communication skills (essential). Prior experience in training or facilitation, preferably within the BPO or Customer Service domain. Strong interpersonal skills and the ability to build rapport with diverse groups. Exceptional presentation skills, delivering clear, concise, and engaging sessions. Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel). Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and time management skills. An exciting opportunity to contribute to professional growth and development. A collaborative and supportive work environment. Opportunity for professional growth within a global company. Competitive salary package ranging up to 6.5 - 7 LPA for the Pan India location.

As a Communication & Behavioral Skills Trainer, you will play a vital role in enhancing the professional effectiveness of employees by delivering high-quality communication programs for early-career and lateral hires. Your focus will also include designing behavioral capability initiatives to strengthen managerial readiness, build trust, enhance customer experience, and foster credibility. Your key responsibilities will involve designing and delivering structured communication programs covering spoken, written, and virtual communication. You will facilitate engaging sessions to improve clarity, assertiveness, business communication, and client readiness. Utilizing role-plays, simulations, feedback, and assessments, you will ensure effective learning reinforcement and drive behavior change. Tailoring training based on role expectations, business requirements, and learner feedback will be crucial in your role. In the realm of Behavioral Capability Development, you will be tasked with creating and leading learning programs on topics such as driving customer experience through effective communication, building trust and credibility, stakeholder communication, professional presence, business etiquette, and executive presence. Customizing these programs to cater to early-career professionals and emerging leaders will be essential. Furthermore, you will provide support for managerial readiness by contributing to foundational people-manager development programs and collaborating with business stakeholders to incorporate behavioral skills into leadership development pathways. The ideal candidate for this role will possess a minimum of 6-8 years of experience in delivering soft skills and behavioral programs. You should demonstrate a strong command of English, modeling clear, confident, and professional communication. As a well-groomed, polished, and confident facilitator with a natural presence and elegance, you will be adept at building rapport with diverse learners, ranging from campus hires to senior professionals. Comfort with delivering training in both virtual and in-person formats is necessary, and certification in behavioral tools such as DISC and MBTI would be advantageous. Personal attributes that are highly valued for this role include being passionate about helping individuals grow and present their best selves, being agile and collaborative to adapt quickly to changing business needs, and maintaining a high standard of professionalism and influence.,

Role & responsibilities 1. Conduct one-on-one coaching sessions with clients to support them in overcoming trauma, navigating challenges, and fostering personal growth and resilience. 2. Collaborate with clients to identify their goals, strengths, and areas for development, and co-create action plans to achieve desired outcomes. 3. Provide empathetic listening, compassionate support, and evidence-based guidance to clients as they work through emotional and psychological obstacles. 4. Empower clients to cultivate self-awareness, self-compassion, and coping skills to manage stress, regulate emotions, and enhance overall well-being. 5. Foster a safe and inclusive coaching environment that honors the unique experiences, identities, and perspectives of each client. 6. Collaborate with other members of the iDare team, including mental health and legal professionals, to ensure holistic support and continuity of care for clients. 7. Maintain confidentiality and adhere to ethical guidelines and standards of practice for coaching professionals. 8. Stay informed about the latest research, theories, and practices in trauma-informed coaching and related fields, and integrate new knowledge into coaching approaches. Preferred candidate profile The ideal candidate should have 3+ years of experience in life coaching, with expertise in conducting one-on-one and group sessions. They should be skilled in guiding clients in areas such as career growth, relationship enhancement, habit formation, productivity, leadership, time management, conflict resolution, goal setting, decision making, and personality development. Why Join Us @ iDare: Dynamic and Innovative Environment Competitive Salary and Benefits Growth and Professional Development Make a Positive Impact on Society At iDare, we believe in equality and value diversity within our workplace. We are committed to fostering an inclusive and supportive environment where everyone can thrive. We encourage individuals from all backgrounds to apply. If you're passionate about making a difference, eager to work in a meaningful and inclusive environment, and excited to help build a safer, healthier world, iDare is the place for you.

Urgent Openings in Pune , Bangalore, Vizag & Vadodara Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 7LPA based on Last CTC Shifts 24*7 Require minimum 6 Months Experience in Training Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Qualification Any graduate Experience 1+ year in soft skills training Location - North Bangalore You will be responsible for: You have to deliver soft skills Training Program. Proficiency in Micro-Soft Office (MS-Word, MS-Excel, MS-PowerPoint) and usage of the internet. Soft skills training to the Healthcare domain students (paramedical, ANM, DMLT, etc.) and community domain trainings with retail, ITES/BPO, Hospitality, etc. at Pune location. Design, plan and implement effective training curriculum on aspects of behavioral skills & communication skills, interview skills- relate to healthcare & community based domain. Able to build customized training content and assessment tools for the same. Good knowledge of modern training techniques. Co-ordinate & managing with teams to get the training running in the location. Good network of trainers to find budget trainers at state level locations. Work & deliver the content for given or assign for project. Engage and ensure capacity building activities of Key stakeholders. Managing data and making reports for all the trainings monthly (qualitative & quantitative both) Desired Candidate Profile: Minimum 1 year of training delivery Soft Skills experience 1 year of domain experience. Excellent verbal and written communication skills (English, Hindi, local language other languages are a bonus) Excellent facilitation & collaborative skills. Utilize learning methodologies and learning tools. Strong people skills to connect with all levels. Certifications in the behavioral skills domain.

We are looking for a Communication Coach to elevate functional and leadership communication capabilities across cohorts with varying client exposure. This role will support scalable communication excellence within a diverse workforce of approximately 1,600 employees, driving consistent and impactful communication that aligns with our organizational objectives. Must-Have Skills & Experience Strong Functional Communication Expertise Advanced proficiency in spoken and written English Experience coaching on business communication, email etiquette, and client-facing conversations Leadership Communication Coaching Proven track record of working with mid to senior-level leaders on presentation skills, influencing without authority, and stakeholder management Ability to benchmark and assess leadership communication capabilities Training Design & Facilitation Skilled in designing and delivering customized coaching interventions (1:1 and group sessions) Experience with blended learning approaches (Instructor-Led Training + eLearning + on-thejob reinforcement) Assessment & Feedback Ability to conduct communication assessments (verbal, written, and client simulations) Provide actionable feedback tailored to varying levels of functional expertise Good-to-Have Skills & Experience Exposure to global client servicing environments (helpful for evolving capabilities teams) Deep experience in business communication or coaching (e.g., ICF, NLP, or equivalent) Familiarity with cultural nuances in communication for global teams Experience working with high-growth organizations where communication standards are evolving Ability to leverage technology (eLearning platforms, AI tools) for reinforcement and scalability Understanding of digital media, advertising, or related industries to contextualize coaching for roles in Media Planning, SEO, Analytics, and Campaign Engineering Ability to train on technical language and communication specific to AdOps, Digital Investment, Programmatic, Social, Search, and E-commerce Key Responsibilities Develop and execute a communications capability roadmap for varying cohorts (high, medium, low functional capabilities) Coach ICs & PMs with varying client exposure to prepare them for client-facing roles Partner with leadership to embed communication as part of growth metrics and capability benchmarks Support in defining and cascading communication benchmarks beyond hiring

Role & responsibilities Conduct training on soft skills, communication, GD/PI, and corporate readiness . Design and deliver workshops, mock interviews, and aptitude training . Guide students on resume building, presentation skills, and professional etiquette . Assess students strengths and development areas through interactive sessions. Collaborate with placement cells and recruiters to align training with industry expectations. Use LMS and digital tools for training delivery and progress tracking. Preferred candidate profile Bachelors/Master’s degree in HR, Education, Business, or related field. 2+ years of experience in corporate training or campus training. Strong expertise in GD/PI training, communication skills, and personality development . Excellent presentation, coaching, and mentoring skills. Familiarity with LMS, digital learning tools, and assessment techniques .

Role & responsibilities The individual will be working with many teams and hence, the ability to work with others to achieve common goals will be a determiner of success in this role. The individual must possess the ability to manage conflicts effectively, manage trainees efficiently and lead by example. The individual is expected to be analytical in the approach to work as results will be directly linked with the quality of TNI/TNA that would have been done. Duties : Training, coaching, and mentoring of associates in need of comms. Skills improvement. Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members. Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed. Ensure Training Quality through Service Level and Training evaluations/assessments. Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices. Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs. Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles. Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behaviour and alter delivery method if necessary. Keep self-updated on Learning & Development best Practices from the Industry. Must be willing to learn the process with a desire to coordinate with cross functions and drive results. Ability to work & communicate with people across organizational units and locations. Strong Team building skills. Preferred candidate profile : 1. Graduate in any discipline, no preference. 2.Intermediate/advanced proficiency in MS Excel, Word & PPT 3. Should have facilitated at least 25 batches or trained a minimum of 300 employees. 4.Must be certified on facilitation skills (either from the previous organization or an external training institute). Work Experience: Must have worked for a minimum of 2 years in the ITES sector. Must be well versed with the technicalities of the English Language (Spoken and Written both). Experience in working with online advertising at a media agency or a publisher is preferred . Experience in document and documentation management (SOP, Change Management, Version Control etc.) is preferred . Experience of working in a Contact Centre for Voice, Chat or email is preferred .

Responsibilities: * Deliver engaging presentations * Conduct interactive workshops * Develop effective communication strategies * Collaborate with clients on training needs analysis * Measure impact through feedback & results

We are looking for a Communication Coach to elevate functional and leadership communication capabilities across cohorts with varying client exposure. This role will support scalable communication excellence within a diverse workforce of approximately 1,600 employees, driving consistent and impactful communication that aligns with our organizational objectives. Must-Have Skills & Experience Strong Functional Communication Expertise Advanced proficiency in spoken and written English Experience coaching on business communication, email etiquette, and client-facing conversations Leadership Communication Coaching Proven track record of working with mid to senior-level leaders on presentation skills, influencing without authority, and stakeholder management Ability to benchmark and assess leadership communication capabilities Training Design & Facilitation Skilled in designing and delivering customized coaching interventions (1:1 and group sessions) Experience with blended learning approaches (Instructor-Led Training + eLearning + on-thejob reinforcement) Assessment & Feedback Ability to conduct communication assessments (verbal, written, and client simulations) Provide actionable feedback tailored to varying levels of functional expertise Good-to-Have Skills & Experience Exposure to global client servicing environments (helpful for evolving capabilities teams) Deep experience in business communication or coaching (e.g., ICF, NLP, or equivalent) Familiarity with cultural nuances in communication for global teams Experience working with high-growth organizations where communication standards are evolving Ability to leverage technology (eLearning platforms, AI tools) for reinforcement and scalability Understanding of digital media, advertising, or related industries to contextualize coaching for roles in Media Planning, SEO, Analytics, and Campaign Engineering Ability to train on technical language and communication specific to AdOps, Digital Investment, Programmatic, Social, Search, and E-commerce Key Responsibilities Develop and execute a communications capability roadmap for varying cohorts (high, medium, low functional capabilities) Coach ICs & PMs with varying client exposure to prepare them for client-facing roles Partner with leadership to embed communication as part of growth metrics and capability benchmarks Support in defining and cascading communication benchmarks beyond hiring

Role- Voice & Accent Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore, Mysore & Hyderabad WFO| Rotational shifts CTC - 9 LPA (62K in hand) Contact- 92143 34811

DESCRIPTION Karadi Path Education Company is looking to recruit Trainer and Product Specialists for its Karadi Path programs. The incumbent will be required to train teachers/facilitators in the Karadi Path methodology and participate in product evolution and pedagogy development processes. RESPONSIBILITIES Deliver training on the Karadi Path English program delivery and methodology to the teachers of schools that have adopted the program. Conduct regular support visits to the assigned schools, monitor sessions, and provide feedback for improvement to the government/school management. Manage the school's delivery and effectiveness of the Karadi Path program in the geography assigned and ensure positive feedback. Build relationships and maintain good rapport with the government department and functionaries. Generate timely project reports and documents, ensuring effective communication between the company and the respective government or school partner(s). Qualification: Excellent communication and presentation skills. Strong fluency in English and regional language. Experience in project management and coordination is preferred. Due to the nature of the work, the applicant must be willing to travel extensively. The applicant must have a 2-wheeler. The cost of travel and accommodation will be reimbursed as per the companys HR and Finance policy. KPEC is a fast-growing social enterprise and candidates who demonstrate passion and capabilities can expect substantial growth opportunities. If interested share your CV to dhana.l@karadipath.com

Soft Skills Trainer Designation- Trainer Functional Area GROW Pwd Operations No of Openings- 1 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Chennai & Coimbatore Contact no- 9154765704

Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 1 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Rajkot Contact no- 9154765704

Position: Executive V&A Trainer Department: Training Location: Ahmedabad, India Job Summary Conduct V&A training for the new hires, which includes accent neutralization, soft skills and American culture sensitization, and provide floor support. Role and Responsibilities : Train new hires on V&A, grammar, culture and customer service Conduct V&A training per specified training curriculum Facilitate transition of employees from training to move into the work environment Provide floor support through call monitoring, feedback and coaching to improve quality of delivery Actively work with the Service Delivery teams to better the quality of employees performance Conduct refreshers on V&A, customer service and related topics Conduct interviews on V&A to check suitability of trainable and non-trainable candidates Generate and maintain regular reports related to training Skill Requirements: Minimum 2 years of relevant experience Experience in handling new hire training classes independently Familiarity with accent neutralization, American accent training and customer service concepts Excellent verbal and written communication skills in English Good people handling skills, strong group communication and effective presentation skills Good understanding of Group Dynamics (diversity) Good customer service attitude Good team player Should be Adaptable is nature Good Learning Ability Analytical bend of mind Self-motivate Contact Details Jayasri. N || HR Executive - Talent Acquisition jayasri.n@medusind.com 9092896358

Key Responsibilities: Design, develop, and deliver engaging training sessions focused on soft skills such as communication, teamwork, time management, emotional intelligence, interpersonal skills, and professional etiquette. Conduct needs assessments to identify training gaps and customize content accordingly. Facilitate interactive sessions using role plays, case studies, and real-life scenarios to enhance learner participation and retention. Evaluate training effectiveness through feedback, assessments, and measurable outcomes. Provide individual coaching or mentoring sessions to address specific learner needs. Collaborate with academic/training teams to align soft skills modules with overall curriculum or program goals. Stay updated on current trends and best practices in soft skills development and training methodologies. Required Skills & Qualifications: Bachelors/Master’s degree in any discipline; specialization in HR, Psychology, or Education is preferred. Certification in Soft Skills Training, Behavioral Training, or similar fields is an advantage. 2+ years of experience in delivering soft skills training in academic or corporate settings. Excellent communication and presentation skills. Strong interpersonal and facilitation skills. Ability to adapt content and delivery based on audience profile and learning needs. Preferred Attributes: Energetic, engaging, and empathetic approach to training. Willingness to travel if required for on-site sessions. Familiarity with virtual training tools and platforms.

Requirements: 1 to 3 years of experience as a Voice & Accent Trainer in an International BPO (mandatory). Deliver voice and accent training for new hires and existing employees supporting international processes. Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Develop and update training modules tailored to international customer service standards. Perform regular communication audits and provide floor support/coaching based on training needs. Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. Conduct refresher and upskilling sessions to maintain high communication standards. Candidate Requirements:

Conduct refresher sessions, OJT & (TTT) Collaborate with QA and Operations to align training with business needs Update training content as needed Minimum 2 years of experience in a Trainer role Good understanding of training metrics Perks and benefits Both way Cab Free Meal Shift Allowance 5 Days Work

Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

Role & responsibilities Training & Development Design and deliver engaging training sessions on communication, leadership, teamwork, emotional intelligence, and other soft skills. Curriculum & Content Creation Develop customized training materials, presentations, role-plays, and interactive exercises based on industry and organizational needs. Assessment & Feedback Evaluate trainees performance through assessments, role-plays, and real-time feedback to ensure skill improvement. Coaching & Mentoring – Provide one-on-one coaching and mentorship to help individuals enhance their interpersonal and professional skills. Continuous Improvement – Stay updated on soft skills trends, refine training methods, and measure training effectiveness through feedback and performance tracking. Preferred candidate profile Candidates should have hands on experience (1 to 3 years) in Corporate Soft Skill Training. Contact Details Interested candidate can email their resume to emmanuel.joachim@firstsource.com / Mobile No : 9791615499 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or emmanuel.joachim@firstsource.com email addresses.

As a Corporate Trainer in the Learning & Development team at Aimlay Pvt. Ltd., you will be responsible for conducting New Hire Training (NHT) to facilitate smooth onboarding, designing and implementing Training Needs Identification (TNI) and Training Needs Analysis (TNA), delivering effective On-the-Job Training (OJT) and Refresher Sessions, as well as facilitating interactive Soft Skills and Communication Training. You will also be monitoring training impact through assessments, feedback, and performance tracking while maintaining accurate training records and reports. To be successful in this role, you should have a minimum of 2 years of experience as a Corporate/Process/Soft Skills Trainer, possess excellent spoken and written English skills, demonstrate a strong command of training tools such as TNA, TNI, NHT, OJT, and Refresher Training, exhibit confident presentation and facilitation skills, maintain an energetic, people-focused, and performance-driven approach, and showcase high levels of organization and analytical abilities. Aimlay Pvt. Ltd. offers a competitive CTC of up to 35,000/month along with opportunities for career growth in a fast-paced EdTech environment. You will be part of a supportive and collaborative work culture, working with a vibrant team and gaining hands-on learning experiences. Please note that this position is a pure training profile and is not related to HR operations or recruitment. Only candidates with relevant training experience are encouraged to apply. If you are interested in this opportunity, you can share your updated resume at exec.hr1@aimlay.com or contact us at 9266343442 for further information. Best regards, Pushkin HR Aimlay Pvt. Ltd.,

At Atlys, our mission is to enable every person on earth to travel freely. We believe that by making travel more efficient, we can contribute to creating a more open world. One of the biggest pain points for travelers is dealing with visas, and we aim to address this by automating the process completely. We are seeking talented individuals who are passionate about shaping the future of travel with us. As part of Atlys, delivering exceptional customer experiences is our top priority. Our Guest Delight team engages with customers through calls, chats, and emails across various shifts. We are currently looking for a Customer Experience Lead who will play a crucial role in ensuring the quality of these interactions. The role involves monitoring customer conversations, providing feedback to team members, and conducting training sessions to enhance communication standards. Key Responsibilities: - Review and audit customer conversations regularly across all shifts. - Evaluate interactions based on a defined quality framework and document scores and insights. - Provide constructive feedback to team members to drive improvement. - Identify communication gaps and develop training modules to address them. - Conduct coaching sessions and training workshops. - Maintain training trackers, audit records, and progress reports. - Collaborate with relevant teams to align on communication key performance indicators (KPIs). - Update training content, standard operating procedures (SOPs), and tone of voice guidelines in line with customer expectations and brand values. - Share insights with leadership on team performance and training impact. Ideal Candidate: - 2-5 years of experience in communication training, quality assurance, or customer service coaching. - Proficiency in professional communication etiquette across voice, chat, and email. - Excellent spoken and written English skills; additional languages are a plus. - Ability to analyze customer interactions, deliver feedback, and build communication capabilities. - Familiarity with QA tools, CRM/chat platforms (e.g., Freshdesk, Exotel), and Google Suite. - Detail-oriented, empathetic, and dedicated to improving customer service standards. - Willingness to work different shifts or adjust schedules as needed. If you are excited about contributing to a connected world through seamless travel experiences, we invite you to join our team. Become part of the Atlys revolution and help simplify global travel, one visa at a time! Apply now to be a part of our journey.,