236 Communication Training Jobs

Responsibilities Training Delivery Conduct individual and group training sessions on voice modulation, diction, pronunciation, and accent neutralization. Design and deliver coaching modules tailored to different levels (entry-level agents, team leaders, managers). Provide role plays, mock calls, and practice sessions to simulate real customer interactions. Assessment & Feedback Assess participants voice and accent skills through pre- and post-training evaluations. Provide constructive, personalized feedback and development plans. Track progress and share reports with stakeholders. Curriculum Development Develop and update training content, including learning aids, practice exercises, and digital resources. Stay updated with global communication standards, cultural nuances, and linguistic best practices. Coaching & Support Offer one-on-one coaching for employees requiring additional support. Partner with Quality and Training teams to identify recurring communication gaps and design interventions. Support new hire onboarding and transition programs. Key Skills & Competencies Excellent command over spoken and written English. Strong understanding of phonetics, intonation, and articulation. Ability to teach neutral English (international standard US/UK/Global Neutral). Strong facilitation, presentation, and coaching skills. Empathetic and patient approach to adult learning. Handling irate callers. Cultural Sensitization. Ability to engage participants in fun, interactive, and practical sessions. Qualifications Qualifications & Experience Bachelors degree in English, Linguistics, Communication, or related field (preferred). Certification in phonetics/voice coaching/accent training is an advantage. 25 years of experience in voice and accent training, preferably in BPO, customer service, or corporate training environment. Proven track record of successfully improving participants spoken communication. Performance Metrics Improvement in participants voice and accent assessment scores. Training effectiveness (measured by post-training feedback and on-the-job performance). Reduced communication-related errors or escalations in customer interactions. Positive participant engagement and feedback.

Role & responsibilities For Training Coordinators: Carrying out need assessments and developing recommendations Executing the mandates. Managing and coordinating with resources for successful delivery Identifying and tapping new opportunites. Market Development. Understanding clients' requirements and developing plans and proposals Campaign Development and resource management Client Servicing and Programme Delivery For Trainers (in Communications & Soft Skills and Business English): Module Development Content Delivery Conducting the workshop Assessment and certification Preferred candidate profile Should have relevant experience of 1-5 years in Corporate Training Industry with exposure to programme development and coordination, Marketing, Need assessments, proposal making, programme delivery and resource management. Good command of English language and presentation skills is a pre-requisite.

Job Summary We are seeking a motivated and articulate individual who helps individuals improve communication skills, often in a business or professional setting ,While meeting defined quality and productivity standards. Key Responsibilities (KRAs) Audit inbound/outbound customer calls to assess voice quality, clarity, pronunciation, grammar, tone, pace, empathy, and listening skills. Identify communication gaps and provide individual coaching with actionable feedback to agents. Deliver training programs on neutral accent, MTI reduction, phonetics, voice modulation, and customer handling. Monitor progress through call quality scores and customer feedback, ensuring measurable improvement in communication effectiveness. Essential Skills Excellent command of spoken and written English (C1 level or equivalent). Strong expertise in neutral accent training, MTI reduction, and phonetics. Ability to diagnose communication errors quickly and give corrective feedback. Familiarity with international BPO processes) and customer service call flows. Cultural fluency in U.S. English, including idioms, small talk, and corporate etiquette. Certification in phonetics / V&A training (desirable).

Looking for an experienced and enthusiastic English Trainer to deliver engaging language lessons to learners at various proficiency levels. This role involves creating lesson plans, conducting assessments. Provident fund Health insurance

Position Title: Communications Trainer Department: Training and Development Location: Noida Working time : 7pm - 4am (5 Days working) Employment Type: Full-Time About Us: DemandX is a vertically integrated case acquisition solution for law firms. We combine marketing, technology and intake to generate cases at scale Job Summary: The Voice and Accent Trainer will be responsible for enhancing the communication skills of contact center agents, focusing on voice modulation, accent neutralization, pronunciation, and overall language proficiency. The trainer will develop and deliver training programs that improve the agents' ability to interact effectively and professionally with customers from diverse backgrounds. Key Responsibilities: Training Delivery: Conduct communication training sessions for new hires and existing employees. Develop and implement customized training programs to meet the specific needs of the contact center. Use various training methods, including classroom sessions, workshops, and one-on-one coaching. Curriculum Development: Design and update training materials, including manuals, presentations, and exercises. Create assessments to measure the effectiveness of training programs and identify areas for improvement. Assessment and Feedback: Evaluate trainees progress through regular assessments, recordings, and live call monitoring. Provide constructive feedback and guidance to help agents improve their communication skills. Continuous Improvement: Stay updated with the latest trends and best practices in voice and accent training. Continuously review and enhance training programs to ensure they remain relevant and effective. Collaboration: Work closely with team leaders and quality assurance to identify training needs and performance gaps. Collaborate with the HR department to integrate voice and accent training into the overall training strategy. Reporting: Maintain training records and prepare reports on training activities, progress, and outcomes. Monitor the impact of training programs on agent performance and customer satisfaction. Qualifications: Education: Bachelor's degree Experience: At least 3 years of proven experience as a communications / voice and accent trainer. Experience in an international BPO is preferred. Must have supported US customers Skills: Excellent command of English, including grammar, pronunciation, and fluency. Strong understanding of different accents and the ability to teach accent neutralization. Effective training and presentation skills. Strong interpersonal and communication skills. Ability to motivate and inspire trainees. Technical Proficiency: Familiarity with training tools and software, including e-learning platforms, is a plus. Personal Attributes: Ability to understand trainees' challenges and provide supportive guidance. Ability to adjust training methods based on the needs of different learners. Keen ear for nuances in speech and the ability to correct them effectively. Enthusiasm for helping others improve their skills and achieve their potential.

- Must have excellent Comm skills. - Must have minimum two years of work exp. in any reputed international call center - Night shift, Both sides cab - Salary between Rs. 25000 to Rs. 45,000

Location : Kolkata Department : Training & Development Industry : BPO / Call Center / Telecom / Customer Service Employment Type : Full-time Job Summary: We are hiring an experienced and dynamic Training Manager to lead the training function for our BPO/Telecom processes in Kolkata . The ideal candidate will be responsible for managing end-to-end training lifecycle from New Hire Training (NHT) to On-the-Job Training (OJT) and refresher sessions. You will work closely with operations and quality teams to enhance agent performance and ensure alignment with business goals. Key Responsibilities : Design, develop, and deliver training programs for voice and non-voice telecom BPO processes. Conduct Training Needs Analysis (TNA) in coordination with operations and quality teams. Oversee New Hire Training (NHT), Onboarding, and OJT processes. Track and evaluate training effectiveness through assessments, certification, and performance metrics. Coach and develop trainers and team leads for consistent delivery and performance improvement. Create and maintain training materials, SOPs, and product/process documentation. Coordinate with clients for process updates, training feedback, and certification. Monitor and report key training metrics (attrition during training, certification rate, post-training performance). Ensure compliance with regulatory and client-specific training guidelines. Drive continuous improvement in training methodology using adult learning principles and feedback. Key Requirements : Experience : 8 years of experience in BPO training (preferably Telecom domain), with at least 2 years in a managerial or lead trainer role. Education : Graduate in any stream (Certification in training/L&D is a plus). Process Type : Telecom / Customer Support / Voice Process preferred. Skills : Strong facilitation, coaching, and communication skills. Knowledge of telecom products, billing, customer care, or tech support processes. Proficiency in MS Office, LMS tools, and reporting dashboards. Experience with quality, compliance, and call calibration. Please apply via Naukri or send your CV to faraz.anwar@cogenthubcx.ai

Soft Skills Trainer- RCM Industry Experience: 3-8 years in Soft skill training Job Description: We are hiring a Soft Skills Trainer with experience in the Corporate industry to enhance communication, customer handling, and interpersonal skills across our teams. The trainer will be responsible for delivering targeted training programs aligned with RCM process requirements. Other Skills : Excellent communication and interpersonal skills Excellent problem-solving and organizational capabilities Highly creative with a passion for learning and teaching Be able to motivate, engage, and inspire trainees Experience in developing and delivering training content Inter-cultural exposure and communication expertise, particularly with US clients Education : Any Bachelors degree. Shift timings: Rotational shift Salary: Attractive package with a decent hike based on current CTC & skills Immediate Joiners Preferred! To Apply: Send your updated resume via WhatsApp/ DM : 7904033766

Location: Gurgaon Experience Required: 4+ years in soft skills/communication training, preferably with Tier 2/3 student backgrounds About AccioJob AccioJob is a Y Combinatorbacked skilling + hiring platform on a mission to solve Indias employability We train graduates in full-stack development, data analytics and AI, then place them in roles at 500 + partner companies through industry led offline and online programs, We blend AI-powered assessments and in-person hiring drives to give employers a faster, higher-quality funnel of pre-screened talent With three offline skill-centres (Noida, Hyderabad, Pune) and new cities being launched, we are building Indias Career Launchpad, the most trusted institution to help build entry level careers! Role Overview We are looking for a Soft Skills Training Lead who can design, execute, and standardize speaking-focused interventions for our Full Stack Development and Data Analytics students This is not just about teaching English it is about changing mindsets, creating safe spaces for practice, and driving consistent speaking training across hundreds of students, Key Responsibilities Program Design & Standardization: Create structured communication training modules tailored for Tier 2/3 college students Focus on practical speaking, confidence-building, and everyday practice rather than theory, Trainer Development: Train & support Centre POCs to run speaking sessions, peer practice, and 1:1 feedback, Execution & Monitoring: Drive speaking practice sessions across centers, track participation, ensure outcomes, Student Engagement: Influence and motivate students for soft skills training; highlighting its importance, 1-on-1 Coaching: Identify high-potential students struggling with soft skills & provide personalized coaching, Feedback & Improvement: Collect data, measure impact, and refine training for continuous improvement, What Were Looking For 4+ years of experience in soft skills training, corporate training, or spoken English coaching, Proven experience working with Tier 2/3 students or non-English-speaking backgrounds, A hands-on executor who thrives on making things happen rather than just designing plans, Patience and persistence you understand that transformation takes time, but you also know how to get results, Excellent communication skills in English and ability to connect with students at their level, Why Join Us Work at the intersection of education, employability, and social impact helping thousands of students land jobs they never imagined, High ownership role you will build and scale AccioJobs communication training from the ground up, Collaborative, mission-driven culture where your work directly impacts student success, Long-term growth opportunities as AccioJob expands nationally, Show more Show less

JOB DESCRIPTION POSITION / JOB TITLE: Manager Core Training FUNCTION: Training PROCESS / DEPARTMENT: Training - IBU GRADE: Manager / M04 POSITION REPORTS TO: Director Training POSITION IS REPORTED BY: Sr Executive/ Officer / Sr. Officer / AM Training MAIN RESPONSIBILITIES / ACCOUNTABILITIES: FUNCTIONAL/ OPERATIONAL: Assess minimum skills/ role profile required for frontline staff Ensure that training curriculum is aligned with the minimum skills / role profile assessed Ensure that the Training faculty is skilled to manage the training curriculum Drive efficiency in the new hire training cycle Determine training requirements by conducting training needs analysis. Manage the strategy for effective utilization of all team resources, including capital and expense budgets. Participate in the design and development of associate materials and curriculum in conjunction with identified needs, performance deficiencies and industry changes Problem solve with sub - ordinates, thereby removing roadblocks to successful task completion. Direct the activities required to develop/deliver/support training across all target audiences. Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards. Liaise with other functional/departmental HODs/managers so as to understand all necessary aspects and needs of training, and to ensure they meet the objectives, purposes and achievements Develop and create training modules, customize them according to specifications of the individuals and as per operational needs Ensure quality of training delivered conforms to pre-defined standards Needs to plan, develop and implement strategy for training, discipline, succession planning, morale and motivation, culture and attitudinal development, performance appraisals and quality management issues. Design & Update Training calendar. Conduct Training Evaluation and provide feedback Track and analyze effectiveness and progress of programs delivered Prepare reports and maintain MIS Conduct quality assessments and audits and provide adequate feedback Liaise with vendors and professional training organizations Liaise with external agencies to be well acquainted with industry standards, competitors offerings etc. Build relationships with internal customers and monitor key performance drivers Ensure that all Service Level Agreements (SLAs) are met consistently Create Monthly / Batch on Batch Efficiency and Effectiveness Dashboards for each client serviced Watches and tracks the completion of Compliance modules Handle the administrative as well as functional reporting of all the Assistant Managers, Senior Training Officers and Training Officers Establish innovative systems and procedures for handling data, reports and continuously improvise on them to reduce paperwork To have clear understanding of the functioning and hierarchy of each department TEAM RELATED: Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training Build effective vertical and horizontal communication channels Provide efficient leadership to the team To be a role-model for the Team in terms of performance/ behavior/ attitude Formulate long term plans for the development and motivation of the team Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level. Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance. Coach and mentor sub-ordinates by involving them in decision making process. CLIENT SPECIFIC / ORIENTED: Understand specific Client requirements for each Operation Fulfill client needs in terms of Voice & Accent Training and Customer Service Skills consistently Plan and implement quality/ process improvement projects on the floor OCCASSIONAL RESPONSIBILITIES: Ensure adherence to or compliance with all certification standards institutionalized across the organization (e.g. COPC, PCMM etc) QUALIFICATION (Education): Graduate from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc); Certificate Course in the areas of NLP, Train the Trainer or Psychology would be preferred DESIRED YEARS OF EXPERIENCE: 5 - 9 years of total prior work experience with minimum 2-3 years as a trainer with exposure in content development and delivery of training programs; Minimum 2 years with the Training function of a voice-based BPO industry is preferred. DESIRED INDUSTRY EXPOSURE: BPO, ITES, Training industry DESIRED ROLE EXPOSURE: Exposure to BPO operations, its constraints & requirements would be advantageous. Stability in previous jobs; Must have preference/aptitude for a career in customer service environment; Must have demonstrated team handling skills in the past, Exposure to systems, policies and practices of the Training and Development function with previous organizations would be a plus. Training Fundamentals (Training Models and Measurements Blooms Taxonomy, Kirkpatrick etc) Candidate with relevant experience can share their updated resume to my mail ID Kalaivaani.kalaivaani@teleperformancedibs.com

Will be section in charge for a section. Will be in charge of allotted Lab labs Maintaining and up keeping of all lab equipment and accessories of asssigned lab and timely calibrations of the lab equipment as per schedule through Maintenance

Organization: ITM Group of Institutions Location: Navi Mumbai & Mumbai Website: www.itm.edu Shift: General (9:30 AM 6:00 PM) Contact: Email CV to: manasik@itm.edu Call: 85919 98175 Role Description: We are looking for a dynamic English & Behavioral Skills Trainer to design and deliver engaging training programs for Undergraduate and Postgraduate students. The role requires minimal supervision and involves content creation, student mentoring, and coordination with internal/external stakeholders. Required Skills & Competencies: Strong facilitation, presentation, and communication skills. Ability to design and deliver training independently. Prior experience in behavioral training and English language facilitation. Skilled in diagnosing learning needs and customizing content. Highly organized and self-driven with ethical professionalism. Capable of handling a diverse student demographic and learning styles. Key Responsibilities: Develop & deliver training sessions in English & behavioral skills. Create lesson plans, diagnostic reports, training materials. Design course syllabi with clear learning objectives and outcomes. Customize content based on identified student learning gaps. Evaluate students progress and maintain training effectiveness. Mentor students for internship & placement readiness Liaise with subject matter experts for tailored content. Ensure audit-ready documentation and training compliance.

Role & responsibilities Develop a schedule to assess training needs Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Urgent Openings in Bangalore Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 7.5LPA based on Last CTC Shifts 24*7 Looking for Immediate Joiners or lesser notice period Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice, mastering consistency in an ever-changing world thats what it takes to get there. If that's something you want to be a part of, apply today! The Communication Coach is responsible for helping Teammates develop language and communication skills. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided. The Communication Coach is also expected to take part in a near hire onboarding program. The Communication Coach is expected to be a great communicator with the ability to effectively describe complex ideas and processes to different audiences. An effective Communications Coach is highly organized, proficient in time management, and is comfortable speaking and interacting in front of an audience. Responsibilities: Conduct a study to identify language and communications training needs Create a plan to prioritize intervention for each type of communication learning need Collaborate with the training manager in creating the Language and Communication training calendar for the year to equip and fill in competency gaps Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings Schedule and facilitate appropriate coaching sessions Oversee and facilitate workshops and individual coaching sessions when appropriate Prepare training aides such as module summaries, videos, and presentations Train and guide new employees Develop monitoring systems to ensure that progress of all employees in the program is being tracked Align with the established training strategy and determine the appropriate methodology to be used Partner with external vendors who can help in supplementing internal training courses Qualifications: At least 2 years of Language and Communications Coaching/Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries Solid knowledge and experience in Language specific measures and interventions Excellent facilitation skills Strong English speaking and writing Knowledge and experience on Effectiveness Measures for both language and communications Project Management Skills Stakeholder Management Skills Excellent Coaching Skills Partnership and relationship building skills How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL .

About the Role We are looking for a dynamic and engaging Soft Skills Trainer to design and deliver training programs that enhance communication, interpersonal, and professional skills of our students/employees. The trainer will play a key role in preparing individuals to succeed in academic, professional, and personal environments. Key Responsibilities Design, develop, and deliver interactive training sessions on soft skills such as communication, teamwork, leadership, time management, problem-solving, and workplace etiquette. Conduct workshops, role-plays, group discussions, and activities to ensure experiential learning. Assess participants training needs and customize sessions accordingly. Provide feedback, mentoring, and coaching to participants for continuous improvement. Develop training materials, manuals, and e-learning content as required. Monitor and evaluate training effectiveness, making improvements where needed. Stay updated with the latest trends and methodologies in soft skills training. Requirements Bachelor’s or Master’s degree in any discipline (HR, Psychology, English, or related fields preferred). Proven experience as a soft skills trainer, corporate trainer, or faculty. Excellent communication and presentation skills. Strong interpersonal and mentoring skills. Ability to engage participants through interactive methods. Flexible, creative, and adaptable in training delivery.

Candidate Must Be Based In Nagpur -Conduct communication, personality & interview skills training -Coordinate with education institutes for training delivery - Conduct on-line personality assessments - Work on revenue sharing no fixed salary

Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 1 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Nizamabad Contact no- 9154765704

- Must have excellent Comm skills. - Must have minimum two years of work exp. in any reputed international call center - Night shift, Both sides cab - Salary between Rs. 25000 to Rs. 45,000

Role & Key Responsibilities: Monitor and evaluate calls/chat on language quality and communication skills. Provide coaching & feedback in person basis the observations from call/chat monitoring and to assist Ops-TL in development of Agents Prepare and develop individual Coaching Plans, providing resources and assistance. Implement effective Coaching / Training methodologies to individual / group in dynamic training environment i.e. Virtual & Classroom Create clusters / quartiles based on the performance and improve bottom quartile movement on Comms Skills. Participate in Calibration sessions along with Quality, Operations and Clients. Proactively implement best practices and add value to the process. Attending TTT (Train the Trainer) basis new Product update / Process change and build / amend content accordingly. Conducting Comms Sessions on Soft Skills / Language / Customer Service etiquette for NH Agents as part of the NH Training Program Creating & sharing Q-Tips around soft skills and WOW customer service statements TNA / TNI: Coordinate with Quality / Ops Team to Design & Develop training programs basis the TNA / TNI for conducting refresher sessions. Create and maintain Training Reports for different Stakeholders. Key Skills and knowledge: - Excellent oral and written English communication skills Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciations, Soft Skills, Call Etiquettes Excellent facilitation and presentation skills Willing to work in rotational shift. People Management and Interpersonal Skills. Good knowledge of computers and MS Office (Excel, Power point) Analytical / Quantitative skills and Effective Time Management Planning and Decision making Ability to drive initiatives to closure. Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement. 2-3 years min experience as Comm /Soft skills trainer’ supporting International Customer service clients.

Design & deliver training modules on communication,leadership,teamwork,adaptability, emotional intelligence Train new hires on foundational concepts, company policies, compliance & role-specific knowledge Induction Programs Training Design & Delivery Required Candidate profile Min 7 years in Communication training delivery Track progress & learning outcomes using training metrics Evaluation & Reporting Individual Contributor Suvidha Mahajan suvidham@emsol.co.in 9911254430

Conduct interactive and impactful soft skills training sessions for students Focus on communication, leadership, teamwork, and interpersonal skills Prior experience in training or education preferred

Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 2 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Durg Contact no- 9154765704

Role : V&A Trainer Designation : Voice & Accent Trainer Location : Bangalore Years of experience : Minimum 1 year of relevant experience Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Identify the learning needs of learners/ business. Design training curriculum using the principles of Instructional Design Leverage existing material (e.g. recorded calls) to customize training curriculum to cater to the end-customer requirement Observe and evaluate trainee performance during training sessions Track and maintain trainee attendance and certification records for audit purposes. Initiate and participate in team / department projects Conduct refresher and stratified training batches basis the NHT modules Conduct audits and impart feedback for the targeted population- aiming to increase the training throughput and/or conversion Support the National Command Center with the language assessments for hiring during periods when training batches are not active Maintain key MIS related to all the above activities. Key Skills and knowledge : Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills High levels of spoken and written communication Interpersonal and team management skills Ability to interact with different levels in the organization Previous V&A and Soft skills training experience is desirable Basic knowledge of Instructional design is desirable Expertise in Excel & power point Knowledge of basic banking terminology is desirable Good facilitation skills Graduation Mandatory : Yes Work from Office (Yes/No) : Yes Disclaimer : -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

A Leading Educational Industry runs world class skill development programmes that make a significant impact on the mental potential of children. The company has its headquarters in Chennai and has a presence in 19 states in the country. Designation: Programme Delivery Officer / Communication Trainer Location: Karkhana, Secunderabad, Languages to be known: English and Telugu UG Degree: Any degree Salary: 30K -40K Skills required: • Strong communication • Basic Excel skills and proficiency in extracting data and analysing data using excel. • Willingness to travel (Visit schools for training) • Relationship building & experience with teaching/training to audience. • Must have the ability to hold conversations with authoritative figures. Job Responsibilities: 1. Training the teachers on how to implement MIKIDS in their class. 2. Class Observation with Children to ensure the programme has created the impact in children. 3. Retraining the teachers based on the requirement. Maximizing business from existing schools by showing value to the school management. 4. For School business, number of Schools estimated to support / manage: 20 schools annually 5. For School business , number of Schools estimated to support / manage - Around 40 -50 schools - Thanks & regards: Janaki (HR - Recruitment Consultant) Ph:9445271130