Manager Training (UK Mortgage)

Position Details

• Role

  : Training Manager

• Location

  : Pune
• Shift:

Overview: The requirements and responsibilities for the Training Manager role, emphasizing governance, domain expertise in banking (especially UK mortgage), communication skills, and the management of six trainers from Pune.

Role & responsibilities

• Conduct comprehensive assessments to identify skill gaps across BFS processes (e.g., lending, underwriting, KYC, AML, collections).
• Collaborate with business leaders and SMEs to align training objectives with organizational goals and regulatory requirements.
• Develop structured training programs for BFS domain processes, compliance, and soft skills.
• Create blended learning solutions (classroom, virtual, e-learning) tailored to diverse learner profiles.
• Coordinate, govern and deliver onboarding, process training, and domain academies for new hires and existing staff.
• Facilitate train-the-trainer sessions and certify internal trainers for BFS programs.
• Ensure all training programs meet BFS compliance norms and audit requirements.
• Maintain accurate training records and documentation for regulatory reporting.
• Regularly update SOPs and training materials to reflect process changes and client requirements.
• Track training effectiveness through assessments, feedback, and KPIs (e.g., OJT success rates, SLA adherence).
• Analyze dashboards and performance reports to identify improvement areas and initiate corrective actions.
• Act as a liaison between training teams, operations, and clients to ensure alignment on training goals.
• Participate in client-led feedback meetings and share updates with internal teams.
• Support BFS transitions by creating domain-specific training roadmaps for new projects.
• Manage a team of trainers and allocate resources for BFS engagements.
• Drive capability-building initiatives like leadership programs and domain academies.
• Foster a culture of continuous learning and professional development within the BFS vertical.

Preferred candidate profile

Non-negotiable

• Excellent/Above average verbal and written English
• Training delivery experience direct or indirect
• People Manager role
• Strategic thinking & effective execution
• Project and/or Transition management experience
• Create/Change Manage training materials and SOPs