Hiring For Quality Analyst(International Voice) /Min.2 Yrs Exp,Gurgaon Onpoint Corporate Services

3.0 - 8.0 years

4 - 5 Lacs

gurugram

Work from Office

Monitor &auditing calls,emails performed by the agents. Provide one to one feedback against monitored cases. Provide Floor Support an conduct Team Huddle to disseminate new updates &conduct refreshers Required Candidate profile Excellent communication skills Min. 2 years exp. as a QA/Voice Coach with sound knowledge on QA tools in international BPO Graduate/Diploma in any stream Open to work in rotational Shift environment

Posted 4 hours ago

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Openings For Process Trainer(International),2 +Yrs Exp, Gurgaon Onpoint Corporate Services

3.0 - 8.0 years

4 - 6 Lacs

gurugram

Work from Office

**Openings for a leading international bpo** Job Location: Gurgaon Job Role: Process Trainer(US Healthcare/Travel) Job Role: As a Process Trainer, you will be responsible for training, mentoring, and guiding a team of sales and technical support representatives to achieve and exceed their performance targets. The ideal candidate has a strong background in US Healthcare or Travel, excellent communication skills, and a passion for developing others. Responsibilities: Conduct training sessions and provide ongoing coaching to a team of agents on service techniques, product knowledge, and customer service skills. Monitor agent performance, provide constructive feedback, and develop action plans f...

Posted 4 hours ago

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Openings For Sales Coach(International),2 +Yrs exp,Gurgaon Onpoint Corporate Services

3.0 - 8.0 years

4 - 6 Lacs

gurugram

Work from Office

**Openings for a leading international bpo** Job Location: Gurgaon Job Role: Sales Coach Job Role: As a Sales Coach, you will be responsible for training, mentoring, and guiding a team of sales and technical support representatives to achieve and exceed their performance targets. The ideal candidate has a strong background in sales, excellent communication skills, and a passion for developing others. Responsibilities: Conduct training sessions and provide ongoing coaching to a team of agents on sales techniques, product knowledge (including Vivint's smart home technology), and customer service skills. Monitor agent performance, provide constructive feedback, and develop action plans for impr...

Posted 4 weeks ago

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Hiring Process Trainer(Domestic),2 +Yrs exp,Mohali Onpoint Corporate Services

3.0 - 8.0 years

1 - 5 Lacs

Mohali

Work from Office

**Multiple Openings for a leading bpo** Job Location: Mohali Job Role: Process Trainer(Domestic process) Roles and Responsibilities: Conduct new hire training classes and ensuring systematic Training Cycle Conduct retraining, cross training and up training classes Efficiency required for completion of all required forms and reports within the time frame allocated Maintain and update all training material Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs Support and monitor new trainees during the OJT (On the Job Training) period Timely & constructive feedback and counselling of the trainees. Ability to use Overhead Projectors, S...

Posted 3 months ago

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Openings For Process Trainer(International),Min.2yrs,Gurgaon Onpoint Corporate Services

3.0 - 8.0 years

3 - 5 Lacs

gurugram

Work from Office

Should have exp. in international process training for BPO in customer service Monitor new employee training Design&develop training materials as required for coaching purpose Aware of all training related metrics ie;TNA,TNI,throughput and many more Required Candidate profile Min. 2 years of experience total 2 years exp as a Trainer on papers in a BPO company Open to work in rotational shifts Aware about TNA&TNI process Excellent Communication & presentation skills

Posted Date not available

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