8 Performance Coach Jobs

Are You The Next UDian? Were hiring! If you think your experience and expertise tick all of the boxes for a great journey at Uncle Delivery, then apply for this role right away! Job Details Job Title: Team Lead-Customer Support Location: Bengaluru Uncle Delivery is looking for a Customer Support Team Lead in Bengaluru. Are you passionate about delivering exceptional customer support and leading high-performing teams? We re looking for a Customer Support Team Lead with strong experience managing voice and chat processes on domestic platforms. Experience: 5+ years in Customer Support, including 2+ years as a Team Lead in a chat process. Key Responsibilities: 1. Lead a team of 15 20 inbound voice & chat agents, ensuring SLA and CSAT targets are met. 2.Analyze call/chat trends, drive improvement initiatives, and coordinate with city teams. 3.Handle escalations, audit performance, coach team members, and drive customer satisfaction. 4.Monitor team metrics (SLA, AHT, CSAT), maintain SOPs, rosters, and conduct regular reviews. 5.Collaborate with leadership for process improvements and operational excellence. What We re Looking For: 1.Proven experience with tools like Genesys, Zoho, Freshdesk etc. 2.Strong analytical and reporting skills (Excel, Google Sheets, PowerPoint). 3.Effective communicator in English; fluency in Kannada & Telugu is essential, Hindi is a plus. 4.Background in BPO (Voice & Non-Voice), with domestic chat process experience. 5.Candidates from the logistics sector are preferred.

Should have exp. in international process/Softskills training for BPO in customer service Monitor new employee training Design&develop training materials as required for coaching purposes Aware of all training related metrics Required Candidate profile Min. 2 years of experience total 2 years exp as a Trainer on papers in a BPO company Open to work in rotational shifts Aware about TNA&TNI process Excellent Communication & presentation skills

JOB DESCRIPTION Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations Should have managed Team and worked towards bottom quartile. Manage Attrition and plan career mapping for Agents. Track Team performance , Coach & mentor them on daily basis Pre-Post Briefing session , ensure timely completion & adherence of compliances. Rotational shift Excellent communication & Team handling skills required Immediate joiners preferred. ROLES AND RESPONSIBILITIES Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Education and Experience Overall 3 - 4 years of experience in BPO Industry Minimum 1 Year on Paper experience of Team Handling (Customer Support Process). Minimum Education Graduate-in any stream.

Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies like Angular Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis. Writing tested and documented JavaScript, HTML and CSS Make design and technical decisions for Angular projects. Develop application code and unit test in the Angular, Rest Web Services and Java technologies Ensuring high performance Coach and mentor the junior developers on best coding practices. Knowledge on Web Accessibility - HTML and CSS JavaScript and ARIA Design principles Testing methods Accessibility guidelines Skills: Analytical Thinking Angular 2 CSS HTML JavaScript .

Work Flexibility: Hybrid Associate Manager, Web Development The Associate Manager, Web Development will have the ability to provide a mentor and lead a team and have a passion for technology ensuring the delivery of high-quality enterprise-class products. In this position, you will manage software development & test teams and the scalability, longevity, and durability of relevant product releases. What you will do: Technical / Managerial Responsibilities Experience with managing the development, testing, and deployment of web & mobile applications and solutions Drive financial accountability across direct team. Participate in cost center budget creation, projections, and tracking activities. Contribute and execute customer facing activities like Voice of Customer and customer centric design in partnership with internal and external stakeholders. Drives functional excellence initiatives, delivers high quality R&D functional deliverables, and ensures technical excellence for product or technology development. Drives technical projects of major magnitude and scope Provides significant guidance and approval regarding technical strategies and approaches. Lead the Agile development process, including planning, code reviews, code hygiene, and alignment with important product releases Collaborate with the NA teams, Technical Support, Escalations team, and DevOps to anticipate and mitigate project issues as well as troubleshoot issues encountered by customers Provides guidance and training to staff, assists subordinates in attaining career goals, motivates individuals to achieve results, and recruits and maintains a high-quality staff. Develops and monitors department budgets, determines appropriate staff levels, schedules and resources. Co-ordinates sessions with project managers/core team leaders to look for opportunities for staff to learn about new initiatives or volunteer on new projects. Drives the development of department tools and methodologies. Determines project staff assignments and schedules work to meet completion dates and R&D deliverables. Establishes cross-functional team relationships. What you will need: Required Qualifications: Minimum 12 years of experience in front end web UI development using Angular with 4+ years direct people management experience . Good knowledge on. Good experience with the most up-to-date Swift version, and can mix it with Objective-C Knowledge of App Security, Cryptography, Agile Methodologies and Azure cloud platforms. Implementation of understanding of multi-threading, asynchronous concepts Preferred Qualifications: Talented performance coach who is skilled at providing actionable feedback to team members, setting clear performance objectives and managing team member performance. General knowledge of the healthcare market and competitors. Experience executing a talent and performance management strategy. Proven ability to deliver programs or other business goals on time, on quality and within budget Travel Percentage: 10%

About the Role - Team Leader As a Team Leader you will provide guidance, instruction, direction, and leadership to a group of individuals (the team) for the purpose of achieving a key result or a group of aligned results. The team leader monitors the quantitative and qualitative achievements of the team and reports results to the Operations Manager. What youll do - Act as the bridge between the CX, Product and Engineering teams championing the voice of the customer to internal stakeholders and help translate customer queries and pain points into relevant inputs for the product roadmap Ensure efficient and prompt handling of day to day operations with Customer support team Provide consistent, balanced, and timely performance feedback on CSE performance. Coach the team to ensure the quality of Customer Experience meets the appropriate standard. Effectively communicate and manage change in operating procedures and processes to ensure staff understanding. Coach develop and engage the CSEs to increase their abilities while enhancing their own careers. Effectively manage customer escalations Ensure complete participation and contribution in organization/process level initiatives (e.g. FCR/FTR, Enhancement, Absenteeism Attrition control) that may be implemented from time to time to improve quality and efficiency. Ensure the team and individual KRAs are met. Apply timely performance standards and Processes. Provide statistical and performance feedback and coaching on a regular basis for each team member.

Develop and execute HR plans, processes, and programs aligned with business objectives, including organizational design, succession planning, talent management / talent acquisition, goal alignment, employee engagement and communications. Drive and enable cultural transformation to support Ingersoll Rand s DEI strategic objective. Provide expertise in change management processes to positively impact organizational effectiveness, coach leadership teams on change management. Serve as a performance coach for functional leaders to ensure each leadership team is highly effective in improving organizational capability. Partner with hiring managers and Talent Acquisition colleagues to attract, hire and on board the best candidates as efficiently and effectively as possible. Coach and advise on appropriate total rewards strategies, programs, and tools to enhance organizational performance and employee engagement. Collaborate with other HR colleagues on sharing best practices and increasing the development and use of HR standard work. Basic Qualification: MBA/ master s in human resources Knowledge of relevant local/state/federal employment laws. 6+ years of experience in relevant field Travel Work Arrangements/Requirements: This position will be based at our Office in Delhi. Key competencies: Demonstrated expertise in building talent, engaging teams, driving culture change and strategic growth of businesses and organizations. Demonstrated success in creating an environment of trust with business partners where integrity is unquestioned. Demonstrated experience collaborating with HR COEs and HR Shared Services teams. Excellent interpersonal, influencing and communications skills. What we Offer: We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Assistant Manager HR & Admin Delhi, India About Us Ingersoll Rand Inc, driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and life science and industrial solutions. Supported by over 80+ respected brands, our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit . Job Summary: We are looking for a dynamic HR Generalist to join our Sales & Marketing Office in Delhi. In this role, you will collaborate closely with our HR Business Partner team to drive strategic HR initiatives, supporting both salaried employees and senior leadership. You will play a key role in shaping the employee experience and will have the opportunity to contribute to high-impact projects. If you re a proactive, creative thinker who enjoys taking ownership of your work and thrives in a fast-paced, people-focused environment, we d love to hear from you. Responsibilities: Develop and execute HR plans, processes, and programs aligned with business objectives, including organizational design, succession planning, talent management / talent acquisition, goal alignment, employee engagement and communications. Drive and enable cultural transformation to support Ingersoll Rand s DE&I strategic objective. Provide expertise in change management processes to positively impact organizational effectiveness, coach leadership teams on change management. Serve as a performance coach for functional leaders to ensure each leadership team is highly effective in improving organizational capability. Partner with hiring managers and Talent Acquisition colleagues to attract, hire and on board the best candidates as efficiently and effectively as possible. Coach and advise on appropriate total rewards strategies, programs, and tools to enhance organizational performance and employee engagement. Collaborate with other HR colleagues on sharing best practices and increasing the development and use of HR standard work. Basic Qualification: MBA/ master s in human resources Knowledge of relevant local/state/federal employment laws. 6+ years of experience in relevant field Travel & Work Arrangements/Requirements: This position will be based at our Office in Delhi. Key competencies: Demonstrated expertise in building talent, engaging teams, driving culture change and strategic growth of businesses and organizations. Demonstrated success in creating an environment of trust with business partners where integrity is unquestioned. Demonstrated experience collaborating with HR COEs and HR Shared Services teams. Excellent interpersonal, influencing and communications skills. What we Offer: We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.